Dentrix Ascend

RATING:

4.2

(229)

About Dentrix Ascend

Dentrix Ascend is a web-based software suite for dental care. The software suite provides tools for scheduling, appointment booking, e prescribing, and monitoring continuing care, as well as various chart types. Users can enter clinical notes and enable pop-up alerts that appear when a patient’s chart is accessed. Treatment planning tools track patient benefits to help set appointment schedules. Users can also manage billing and accounting, insurance processing and revenue. Reports can be run to track payments, medicaid reimbursement, and payer utilization. Permission controls allow users to restrict access for individuals or groups. The software can be integrated with other applications such as Allscripts, eClinicalWorks, Epic and SuccessEHS. Dentrix Ascend p...

Awards and Recognition

FrontRunner 2023
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

Dentrix Ascend Pricing

Free trial: 

Not Available

Free version: 

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Practice overview
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Dentrix Ascend Reviews

Overall Rating

4.2

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

4.5

Value for money

4

Functionality

4

Most Helpful Reviews for Dentrix Ascend

1 - 5 of 203 Reviews

User Profile

Krista I.

Verified reviewer

Medical Practice, 11-50 employees

Used more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

FUNCTIONALITY

4

Reviewed April 2020

Good software

Good to fair. I use it at offices when I temp

PROS

I first was introduced to dentrix in dental hygiene school. At the time, It was the only dental software I knew of and felt as though it was pretty easy to use. In hygiene school, you do not use the software to its' best ability because we are limited to what we do w the dental charting, etc. I have used dentrix often during temping and do find it a little confusing, but I seem to manage pretty well with help from staff.

CONS

I am not a big fan of dentrix, I think it can be confusing and non-user friendly at times.

greg

Executive Office, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed August 2019

Multi-site infrastructure

support, from both my customer success manager, [SENSITIVE CONTENT HIDDEN], as well as the tech support team have made the experience of converting to Ascend easy to manage

PROS

ability to report, review, and manage all offices without having to be on site.

CONS

there are many of my current feature requests included in the road map, but currently i would like to see a marketing campaign tool.

Reason for choosing Dentrix Ascend

the quality of the R&D and product management team with Ascend

Reasons for switching to Dentrix Ascend

to unite all the locations and consolidate reporting for my support team, while creating the opportunity for centralization

Steve

Health, Wellness and Fitness, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed June 2019

Mixed feelings...

We are a multi-site group practice so going to a cloud EMR just seemed essential. Going with HS made sense b/c of the stability. Some features are really great... and some are major works in progress IMO.... some are just lacking altogether. It seems with the financial backing of HS the software could really be developed faster and with more features and if it did that, would probably completely own and dominate the cloud platforms. Right now, within the community of DDS I'm associated with, I still hear people gripe about Ascend and talk about how the prefer other cloud based sofwares... but we just wanted to go w/ Schein b/c of the long term stability. So we're hoping the features that are lacking will be built in soon - hopefully 6-12 months max. Things like online forms, robust a medical history module, a great lab case manager module, and a referral module seem essential to modern group practices...

PROS

Ascend was the obvious choice for us b/c H.S. is a stable company that isn't going anywhere. though we had heard some really good things about a few other platforms... stability seemed critical. The support has been very good through the facebook group and the support of friday forums, etc... this has felt very good...

CONS

There are some - what I would consider very basic- features that I am surprised they would even launch a platform without. Starting with a robust - AWESOME - medical history form that new patients (and even existing patients) could fill out prior to their visit. This feature should be online and built into the software. From what I can tell, groups that have been on Ascend for years are still doing paper... scan... upload to the D.C. That feels very 2005. Thought Ascend is "new" (7 years?) it still lacks an online medical history form and a robust way of customizing, having it pop up at visits, etc. Dentrix core finally just got this... but it hasn't showed up in Ascend yet. Things like referring procedures in the software.... right now there is no way to track referrals. Things like a lab case manager... these are every day things in a dental office and we are stuck using major work arounds with paper tracking and google docs for lab cases and yes- we're struggling to get a good system going. This seems like after 7 years it should be in the software. I'd like to know some realistic timelines (+/- 3 months?) of when features like this might be coming. it's hard to know if "soon" means in 2-3 years or in 3-6 months. Hopefully some of these very "basic" features will be implemented soon.

MIRZA

Hospital & Health Care, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2019

Value for Money

Analyzing the accounts receivables ,unscheduled treatment plans ,recare patients,patients portions and so on are some most needed and valuable reports from the power reporting.

PROS

The best thing i like in this software is there user friendly functionality which make it so different and valuable to all.

CONS

Sometimes it get froze so we need to refresh the browser to proceed.

Reason for choosing Dentrix Ascend

The features in assend are more user friendly and we get new updates too often as per the customer needs.

Reasons for switching to Dentrix Ascend

The features in assend are more user friendly and we get new updates too often as per the customer needs.

Kathy

Medical Practice, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2019

Every Update Makes it Better

The best thing so far is being able to utilize Patient Communications, emails and texts make a huge difference with our recare.

PROS

This software is so user friendly. We are readily able to find what we need using the drop downs. When we want to add something to a chart it is clear where to find the chart, or notes, etc. Every time there is an applied update it improves the process and makes sense. Ascend is very in-touch with what we, the users, need.

CONS

There are only a few hiccups we have found but they are small and we have found work-arounds; some verbiage in the texts or emails, but they are all being looked at or addressed.

Reason for choosing Dentrix Ascend

N/A

Reasons for switching to Dentrix Ascend

The cloud based system is more streamlined and updated constantly. We have a smaller office and try to stay on top of all new technology when possible.