Dentrix Ascend Software

4.21 / 5 (219) FrontRunners

Our advisors have recommended this product 3 times in the last 30 days

About Dentrix Ascend

Dentrix Ascend is a web-based software suite for dental care. The software suite provides tools for scheduling, appointment booking, e prescribing, and monitoring continuing care, as well as various chart types. Users can enter clinical notes and enable pop-up alerts that appear when a patient’s chart is accessed. Treatment planning tools track patient benefits to help set appointment schedules.

Users can also manage billing and accounting, insurance processing and revenue. Reports can be run to track payments, medicaid reimbursement, and payer utilization. Permission controls allow users to restrict access for individuals or groups. The software can be integrated with other applications such as Allscripts, eClinicalWorks, Epic and SuccessEHS.<...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8

219 Reviews of Dentrix Ascend

Average User Ratings

Overall

4.21 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(101)

101

4 stars

(83)

83

3 stars

(23)

23

2 stars

(5)

5

1 stars

(7)

7

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 219 results

May 2021

Mike from Hopkins Aesthetic & Reconstructive Dentistry

Verified Reviewer

Company Size: 2-10 employees

Industry: Medical Practice

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

May 2021

Dentrix Ascend is a must buy!

Our overall experience has been extremely positive.

Pros

The charting and insurance benefits are the best. It is so user friendly compared to other software we have used.

Cons

Everything that I felt was missing has been added in the last year. I do think that there could be some improvements in the treatment planner.

Reasons for Switching to Dentrix Ascend

I wanted something that was cloud based, and Ascend blows Dentrix away with features and ease of use.

August 2019

Bevin from Carolina Kids Dentistry

Company Size: 11-50 employees

Industry: Health, Wellness and Fitness

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

August 2019

Dentrix Ascend review

overall i like the product but correcting the accounting issues is something that is very frustrating and would possibly cause our practice to return to Dentrix

Pros

like that its cloud based and always evolving with updates as users make recommendations to improve. I like that I can access it anywhere.

Cons

I do not like the line item accounting and that credits can not be left on the ledger without affecting provider totals. A/R from previous months changes based on patient over-payments. We have all our fee schedules in and we do write offs at time of service /claim generation but there are still instances where we have over-collected and the only way to have the adjustment for the patient over-payment is to put the EOB in as insurance over-payment which is not accurate or refund the patient directly when the EOB is received, which is not practical

Reasons for Choosing Dentrix Ascend

because i liked the cloud based option and the fact that updates are live whenever they are released

Reasons for Switching to Dentrix Ascend

we opened a second location

May 2021

Susan from Patrick M. McDonough, DDs, MS, PA

Company Size: 2-10 employees

Industry: Hospital & Health Care

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2021

Five Stars for Ascend!

Better communication among staff and between the office and patients over all our office has become much more efficient!

Pros

How easy the software is to learn and use. Our staff was very concerned about the transition because we had been using the other software for years and they still had so many problems using it. Ascend is user friendly it’s as easy to use as an app on your phone. I asked the team what they like most and these where their answers: 2 way texting, electronic sending for insurance, reliability, ability to access anywhere, time clock (new), how fast it runs compared to our old system and the amazing reports you can run (daily huddle)

Cons

In the perio charting it would be awesome if there was a way that implants are marked so both charts don't have to be open at the same time.

Reasons for Switching to Dentrix Ascend

I studied Ascend for a long time. I watched and read everything I could online I just knew it was the right fit for our staff and office!

April 2017

Jesse from eAssist

Company Size: 2-10 employees

Industry: Medical Practice

Time Used: Less than 12 months


Ease-of-use

2.0

Value for money

2.0

Customer support

3.0

Functionality

1.0

April 2017

Gutless

Our office made the switch from Viive, which itself was a very frustrating piece of software as it would constantly drop connection to the server even after several "fixes" and technical support sessions with both Mac and Viive. I was excited for Dentrix Ascend, being a long-time Dentrix veteran, knowing the power of the Dentrix applications. However, in my experience with Dentrix Ascend so far, it is clear that Ascend is a gutless wonder, especially compared with how powerful Dentrix Proper is (and even Eaglesoft, for that matter!), and as such, is has been an utter disappointment. Full disclosure: I handle the front office/insurance/accounting end of things, so I cannot speak to the clinical end of things. My review is solely of the front office and accounting end of things. Keep in mind it may be delightful for the clinician. I am pleased with the fact that we no longer have to deal with constant server connection fails, so that is nice. But still not enough to make up for Ascend's other shortcomings. My first gripe is that once an insurance carrier is established, you cannot edit the payor ID. And once groups are established under a carrier, you cannot move the groups. This means, if a carrier is set up incorrectly (say, with payor ID 06126 that directs the clearing house to print and mail all claim) with several groups, you have to manually recreate the carrier and each group underneath, which is a cumbersome and time-consuming process. Secondly, with the procedure codes, many of them default to "mouth" for treatment area, even for common codes that virtually every insurance company requires more specific information. If the procedure code is used a single time, you lose the ability to edit even the treatment area. This was a big problem for us, as treatment plans converted over with several codes that are uneditable because they are "in use." We have had to create several "alias" codes, which the clinical side now has to remember to choose. Third, Viive allowed for payment tables under each group (similar to Dentrix Proper and Eaglesoft and several other software options), that would allow any exceptions in payment to be logged for future prediction. This is not the case in Ascend. This was an important Viive feature for us because we participate with an insurance company who calculates payment based on two fee schedules: maximum allowable per provider contract and maximum allowable according to policy contract. With Ascend, you are at the mercy of coverage percentages and cannot account for the two separate yet inseparable fee schedule. I got excited when I saw the "copay" field in the coverage table and spent a large amount of time updating this field for each group, only to find out from technical support that this is not a covered feature. So, ultimately we have had to develop external tools to help us predict patient responsibility. Dentrix Ascend has completely failed us in this area. Finally, we have hit a roadblock with NEA attachments. We are having to continue using Viive because of the inability of ledgers to be transferred over to Ascend (ledgers include open claims). To make a long story short, because we are maintaining a subscription to NEA through Viive in order to be able to keep sending attachments for unresolved claims, we are unable to send attachments through Ascend. Our only options are 1) to terminate our NEA subscription under Viive and print and mail all claims requiring attachments, 2) to manually move treatment over to Ascend and resume claim troubleshooting under Ascend, or 3) print and mail all claims from Ascend requiring attachments. We are probably going to go with option (1), but really, any option is a huge inconvenience. Bottom line, as the numbers and insurance person, I would never recommend this software in its current state. I am a huge Eaglesoft critic, but I would wholeheartedly recommend even that software over Dentrix Ascend. Ascend, you have a long way to go before you will get my vouch.

Pros

Access from anywhere, line-item accounting, some user-defined reports, everything is backed up in the cloud. There is potential.

Cons

Just about everything else: confusing ledger, user-unfriendly insurance setup, inability to edit procedure codes, inability to override insurance payments at a group level and on a procedure code level, NEA attachment failures.

May 2021

AMY from Katz Family Dental

Company Size: 2-10 employees

Industry: Health, Wellness and Fitness

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

May 2021

User friendly

Pros

What I like most about this software is that it is easy to use. It's easy to go from a patient chart to their ledger and back to the schedule. It's also easy to log in from home to view the schedule or to add patient notes remotely. Although there are some features that our staff would like to see added in regards to billing and patient ledgers, overall the pros outweigh the cons with this software.

Cons

The inability to add additional insurance payments when patients' two insurance plans pay more than the amount billed.

Reasons for Switching to Dentrix Ascend

The previous practice was using Eaglesoft when our new owner purchased the practice. Dentrix was being used at his other locations and it was seen as as an opportunity to try the lastest version of Dentrix.