The MOGO Cloud Dental Software Software


 

MOGO Cloud delivers comprehensive, all-in-one software for today’s general dentists and specialists, including orthodontists, oral surgeons, periodontists, endodontists, and pediatric dentists. MOGO is secured with Microsoft Cloud for HIPAA-compliant protection and security.

MOGO software is all-inclusive, providing billing, patient scheduling, and digital imaging applications to serve practices of all sizes. Among the functionalities offered by The MOGO Cloud are line-item billing, employee tracking, clinical documentation, electronic signature capture, an office messaging system, online patient registration/medical history forms and diagnostic reports.

The system’s electronic appointment reminder capabilities, called eReminders, automatically sends recall cards, appointment confirmations, birthday cards and more to patients’ email addresses and/or cell phones. MOGO also keeps track of which patients respond to these outreach methods.

MOGO provides tech and training support as well as customized training workshops and webinars for specific needs. Training videos are also available on MOGO’s website and within the software.

 

The MOGO Cloud Dental Software - Clinicians report
 
  • The MOGO Cloud Dental Software - Clinicians report
    Clinicians report
  • The MOGO Cloud Dental Software - eReminder text
    eReminder text
  • The MOGO Cloud Dental Software - Xray suite
    Xray suite
  • The MOGO Cloud Dental Software - Restorative chart
    Restorative chart
Supported Operating System(s):
Web browser (OS agnostic), Windows 8, Windows 10

45 Reviews of The MOGO Cloud Dental Software

 

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Software Advice Reviews (5)
More Reviews (40)

Showing 1-5 of 5

Denise from Hedgespeth Family & Cosmetic dentistry
Specialty: General dentistry
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

Office Manager

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Our office would recommend the Cloud Seamless. We recently had a huge computer crash and Matthew Koester with MOGO was a great help as well as we find MOGO user friendly. MOGO was great in all the help with the conversion.

Pros

Very User friendly and great company support when needed

 
 

John from Dr. John F. Kozal DDS
Specialty: General dentistry
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

I'm not very tech savy myself, so letting MOGO handle my server amd data is the most cost effective solution

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The MOGO Cloud has reduced my overhead costs significantly by removing my server, I no longer have to pay for server maintenance or pay to have my server replaced. My staff and I can access MOGO from anywhere which makes it incredibly convenient to schedule patients over the weekend and when the office is closed. The technological innovation that MOGO has designed to run cloud based is impressive; moving to the cloud did not result in losing features in the program. Lastly the technical support team at MOGO has been incredibly helpful in answering all of our questions in a timely manner, with the upmost professionalism.

Pros

Because of MOGO's multi-location features I was able to seamlessly open a second practice. Multi-Location allows my patient information to be shared between offices and reporting is centralized. Using the MOGO Cloud's multi-location environment reduces my software costs and I always feel like a VIP!

Advice to Others

Contact MOGO for a live demo, you won't even disappointed!

 
 

Lily from Cy-Fair Dental Care
Specialty: General dentistry

August 2016

August 2016

Needs better support and features

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

We have been using it for 15 years. The product is relatively easy to learn if you've used other major dental practice management programs.

Likes Least

We have used MOGO for 15 years. We originally used it because the doctor had used it in another practice where he worked for 3 years prior and was comfortable with the software. However, the company does not stay up to date in developing new features for the product. The treatment plan presentation format is not as customer friendly as other programs. Additionally, the upgrade process can be a nightmare when you are required frequently to upgrade the software. We like to purchase upgrades when there are useful new features being added. We do pay for annual tech support even if we are not upgrading to a new version. However, even if there are no useful new features being added, we are required to pay for an upgrade because whenever we report problems to the tech support team, their answer is "We can't help you because you are on the older version." Hence, be prepared to pay two fees all the time, the tech support and the software upgrade. They also only provide support from 9 am - 5:30 pm. They have very few tech support providers and so half the time you will have to leave a message on an answering machine and hope they call you back soon. Also, when they need to escalate the issue to "programmers" the programmer comes in around 11 am and still leaves at 5:30 pm.

Recommendations

Stick to a bigger company that has more tech support personnel and more programmers.

 
 

David from Peridontal Care
Specialty: Periodontics

January 2016

January 2016

As a 20 year user of MOGO software my advice is , "look no further"

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Through my other professional associations, I have become familiar with many of the major dental practice management software programs over the years. What I have discovered is that MOGO continues to stand out from its competitors in many ways.

The start with, the sales and technical support departments are knowledgeable, courteous, and most of their key people have been there for years. There is little turnover at MOGO and that equates to consistency and predictability. It does not take multiple layers of help to get answers at MOGO.

The MOGO program is very intuitive and easy to learn. Beginners can become competent in a very short period of time. Built-in training and tutorials cover all aspects of the product. Like most software programs, most users utilize only a small part of the total package. However, MOGO packs more capabilities into its software than you could ever use. Unlike a lot of its peers, every module that MOGO offers is a part of the package that you purchase. There are no expensive add-ons or related expenses. Your data is backed up on the fly and held securely in the Cloud. The letter writing and correspondence options are outstanding and the major reason that steered me to MOGO initially. It can produce any report that you can imagine. The program opens into what is called the Look Up List which is essentially a rolodex of all of your patients. It couldn't be any simpler.

Likes Least

N/A. I don't have any negative comments at this time.

Recommendations

I would encourage anyone shopping for dental management software to compare all the major brands. But when you consider initial and on-going costs, ease of use, customer support, innovation, safety of data, and the ability to deal with the most experienced programmers and staff around, I think you will also find MOGO to be a great choice.

Don't take my word for it. Call MOGO and ask if you can try out the entire program on a trial basis. I doubt if you will want to return it!

 
 

Stephen from Akzeizer Dental
Specialty: General dentistry

December 2015

December 2015

Advanced and easy to use dental software that is dependable.

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I have lectured on technology and the use of computers in a dental office, at many local and national dental meetings. In my personal office, MOGO Dental Software has helped me seamlessly run my dental practice for the last 30 years. We have changed from DOS to Windows and now Windows to the Cloud. I have recently upgraded to the Mogo Cloud and found this to be a great money saver in regards to my hardware and IT services. The cloud which is controlled by Microsoft is HIPAA compliant and affords the most protection to our office data. It is secure against viruses, hackers and data corruption. It is comforting to know that we are no longer dependent on sometimes undependable local backup.

Likes Least

Nothing, the company is always client centric and understands the needs of users, both clinicians and staff.

Recommendations

I investigated the market for cloud software and I found that Mogo still has the most advanced and complete program. Since all modules (for example patient email, appointment notification and x-ray capture) are included with the basic program, there is no need for expensive add-ons. With the MOGO Cloud, it was one low monthly price without any additional cost and every advanced feature is included. I encourage other clinicians to take MOGO for a test drive, it will be worth your time. -

 
 
 
Showing 1-20 of 40

Ellee from Adiska Family Dental

August 2017

August 2017

It has come a long way, but there have been an abundance of tedious issues that are frustrating.

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Functionality

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Customer Support

Value for Money

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Support

I can schedule and get into other offices records with relative ease.

Pros

I like the perio chart, and the way you can enter insurance coverage for the different fees. I also like being able to get into other offices schedules and records.

Cons

I do not like how the treatment plans don't have accurate coverage, I constantly have to double check with the person's chart to see if the treatment plan is accurate, and the results can frustrate patients as well as myself. I don't like how I can't select to Look Up List from the bottom task bar without the schedule popping up in front. I don't like how it warns me if someone's transaction screen is closing and interrupts what I'm doing at the time. I don't like having to change default printers from RES (our claim "printer") to our actual printer (not sure if that is a MOGO issue or one on our end).

Source: Capterra
 

Becky from Dr. Roger D. Smith, DMD PSC

August 2017

August 2017

Knowledgeable

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Functionality
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Quality
Value for Money
Value
Support
Pros

The ease of putting information.
I like how you can easily move the treatment plan around.
Very user friendly. Trey is highly skilled and professional.
very helpful.

Cons

I was not really impressed with the online training, maybe more
written manuals.
Need to know more about the backup for mogo cloud on the data.

Source: Capterra
 

mary from dr daniel dzen
Number of employees: 1 employee Employees number: 1 employee

August 2017

August 2017

the Representative "tray" is highly skilled and excellent in resolving all matters that arise.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Pros

fairly easy to learn. program provides all information needed to use in dental practice. i use the reports to review my accounts all the time.

Cons

program versions are released into production with bugs and you have to buy updates in order to fix them.

Source: Capterra
 

Natalie from Dr Hollander Dentistry

August 2017

August 2017

Trey has gone above and beyond to help!

Ease-of-use

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Value for Money

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Pros

Very user friendly. Helps daily tasks get done in a time efficient manner. I'm looking forward to learning so much more!

Cons

I have not found anything I do not like yet. The software is well built, Not much was left out. Thank you!

Source: Capterra
 

Matthew from Adiska Family Dental
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Transforming. Secure seamless access to all of our offices from anywhere.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Being able to master our 4 locations in one software program has been wonderful.

Pros

I like that it is cloud based and client driven. It's easily installed, easily maintained, and updates are painless. It's reduced our costs all across the bored as we are not bound to certain types of computers or hardware anymore, the subscription price is very reasonable, and we no longer have to pay for expensive cloud based backup for a non cloud based product. Everything can be customized. Support is decent and the company treats you like a business partner, not just another customer.

Cons

The training and help modules. I was not impressed with the online only training that ended up dealing with tangential scenarios instead of actually showing us how to do things like set up the schedule with colors, or set up the recall system to not have duplicate entries. I feel that we learned nothing from the training, and had to learn everything on the fly either by figuring it out or working with support personal who didn't always understand what we were trying to do or why. I was really disappointed to learn there are no written manuals or guides. All support is either phone based or you tube video based and the videos never cover more than basic set up for routine scenarios. I am also a bit disappointed with the quality. I have noticed that some of the error messages and screen prompts have typos and spelling errors in them. Not the most professional in my opinion.

Source: Capterra
 

SARAH from ADISKA FAMILY DENTAL
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

Not user-friendly and very slow software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

none. I dislike MOGO.

Pros

Once you finally complete a treatment plan, I like how you can easily move the phases of treatment around, this was not a feature in the previous software I have used. We have 4 locations. I like that I can access databases for all the locations.

Cons

It is not very user-friendly, especially in the clinical aspect. There is no quick way to do anything. Taking Xrays other than a PAN is a nightmare. Entering a treatment plan takes forever (there is a long lag-time when entering treatment)! MOGO errors and crashes multiple times a day. Please don't think this is an issue with the hardware-it was all updated to comply with the MOGO system requirements. The Medical history is a mess. There isn't a good way to get there and you have to fill a new form out each time (it doesn't save answers for a patient to re-sign at a subsequent appointment if there are no changes). It is also very difficult to access the MedHx once it is completed (You have to search through the notes section to access it). The software needs work and I feel like a beta tester, yet we were told this was the latest and greatest software. I would welcome MOGO to sit in the op with me while I work to improve the clinical time it takes to use their software. The training is insufficient for such a non-user-friendly software. I had no formal training with a few other dental software. They were all very easy to learn; even temps caught on quickly. There are many inconsistencies with it as well. You can do something in one patient's chart, go to do it in another and it doesn't work. I also think it could use a facelift. The software itself looks up-to-date within the home screen, but once you navigate away from it, it looks like an old MS-DOS system.

Source: Capterra
 

Leisa from Adiska Family Dental
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

Mogo made me feel like my opinions were both valued and appreciated.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Being able to have all four of our offices on one database.

Pros

The costumer service and technical support is top notch, being able to make custom reports, and I love the fact the we have an integrated software program for our 4 office locations!

Cons

Often too many steps/clicks to accomplish a task, however if requested the IT team works diligently to customize a better process!

Source: Capterra
 

Vincent from Plaza Dental Group, Ltd.

July 2017

July 2017

We are very happy with our Mogo program, especially because of their excellent technical support.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Quality
Value for Money
Value
Support
Pros

Entering new patient information and appointment scheduling are very easy to learn. We like the recall tracking system with it's "past due" and "recall by month" options. The free text reminder feature is convenient and easy to set up. Their technical support staff is very good and extremely patient too. One of the customer representatives has always been incredibly helpful to us on many occasions, most recently with solving my webcam issues.

Cons

For some reason, I seem to have problems with the digital communication suite. I can't seem to send mail consistently from my outbox.

Source: Capterra
 

Adriana from Adriana m. Rodriguez,dmd,pa
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Worst program don't purchase, doesn't work as promised, support is not supportive or effective

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Value
Support
Cons

Features don't work. You have to call tech support constantly. You have to work around software.tech support takes too long to figure things out, until you forget and move on. Bad reviews are not submitted.

Source: Capterra
 

Jeri from Anderson Dental
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

MOGO is a great product that has worked well for us for 30 years.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Support

The confidence in knowing that the practice needs will be met.

Pros

The thing that I like the most is the flexibility. Almost anything that I want MOGO either already does or we can figure out how to make it work.

Cons

The support is always a call back. I like support to be on my schedule and most often the call that I get back is during a bad time. They do, however, ALWAYS call back!

Source: Capterra
 

Rebecca from Henry W Finger DDS

June 2017

June 2017

We have been a Mogo client since the early 1990's and are very happy with it's evolution.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Functionality
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Quality
Value for Money
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Support
Pros

We love the ease of use most of all. Things are clearly defined when searching for them. Another importance to us is support. Whenever we have a technical issue someone is very prompt in returning our call and efficient in solving the issue. We also purchased a product that was not compatible with the Mogo program and they did everything they could including writing a new program to ensure our satisfaction!!

We recently installed the new version of MOGO and it was the easiest it has ever been. We usually have to call to get assistance and for the first time ever I was able to complete the process without assistance from an IT person or the assistance of the MOGO IT department!!!! Way to go MOGO!!!

Source: Capterra
 

Angie from Douglas Wallen, D.D.S.
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

We have used MOGO for over 15 years and has been a great experience.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Usability
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Functionality
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Pros

Customer support. I have worked with this company for years and every time we upgrade to the newest version, the customer support has been friendly and helpful. I am not a computer wizard so their helpfulness is huge for me.

Cons

Cost for the upgrades. Our office is small and a lot of the times we do not use all the extra features the upgrades have to offer but have to upgrade to get the support.

Source: Capterra
 

Chris from Dr. Rodney L. Petrey, D.M.D.

April 2017

April 2017

Helping at a friend's practice...

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Support

My recent experience with Customer support representativs involved a MOGO software update. I am merely helping at a friend's practice by answering the phone and setting up appointments... She was abundantly patient with me and my inexperience. She spoke clearly and instructed concisely. She was knowledgeable and thorough and refreshingly pleasant. They provided exemplary support with exceptional professionalism and I very much appreciate that.

Source: Capterra
 

rennie from dental office
Number of employees: 1 employee Employees number: 1 employee

April 2017

April 2017

rrrdmd dental office

Ease-of-use

Functionality

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Value for Money

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Support

Our rep has continuously been extemley helpful at every call..he also returns every call very quickly..he has made using this service absolutely wonderful . Matt has been a god send for our office. I cant say enough good things reguarding the help he has extended to us.

Pros

using there support

Cons

nothing so far

Advice to Others

no

Source: Capterra
 

Laurie from ElderDental Hygiene

April 2017

April 2017

Leaders in the field of dental practice management software

Ease-of-use

Functionality

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Customer Support

Value for Money

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I just can't say enough great things about this company, their product and their continued reach for excellence. Having used other programs clinically, I often wonder why offices continue to put up with bad products and challenging support when MOGO Dental Software is available.

Source: Capterra
 

adriana from adriana m. rodriguez, dmd pa
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

NOT EVEN A 1

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Support

MOGO, THIS PRODUCT IS DEFECTIVE. THEY CAN'T FIGURE ANYTHING OUT. EVERY DAY I HAVE TO CALL AND HAVE THEM FIX SOMETHING. EVERY SINGLE DAY. ON TOP OF THIS YOU HAVE TO PUT UP WITH BAD ATTITUDES FROM TECHS, WHO CAN'T FIGURE THIS OUT. SAVE YOUR MONEY, INVEST IN ANOTHER SYSTEM , THIS ONE IS DEFECTIVE, NO GOOD. WILL COST YOU SO MUCH MONEY IN LOST TIME. YOUR HEALTH WILL BE AFFECTED BY HAVING TO DEAL WITH THIS INCOMPETENCE.

Cons

TECH SUPPORT SOME GIVE YOU SUCH BAD ATTITUDE, HOW DO THEY EXPECT US NOT TO BE ANGRY, FRUSTRATED AFTER HAVING TO CONTACT THEM DAY AFTER DAY AND NOT GETTING ANY RESOLUTION

Advice to Others

GO BACK TO SQUARE ONE, INSTEAD OF ADDING NEW FEATURES, MAKE SURE THE FEATURES YOU HAVE ACTUALLY WORK, WORK ON TECH SUPPORT PEOPLE TELL THEM THEY ARE GOING TO BE ANGRY FRUSTRATED BECAUSE THIS PRODUCT STINKS

Source: Capterra
 

Jeri from Anderson Dental

December 2016

December 2016

Great software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Quality
Value for Money
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Support

The MOGO Software is very inclusive. They have thought of everything and their clinical documentation system is very user adaptable. Their customer support is very good although I will say they do always call you back.

Source: Capterra
 

Lisa from Loren R. Hartley, DMD, PC
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2016

August 2016

Great Technical support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Product Quality
Quality
Value for Money
Value
Support

We have been using Mogo for the 20 years my dentist has been in practice. When we updated our software this time, there were several questions that we needed to have transfer from one version to the other. Lindsay was so helpful. I have worked with her many times and she was diligent in her efforts to help me find the solution to my issues. I appreciate the fact that Mogo returns your phone call pretty rapidly and stays with you until the issue is fixed. I really appreciate the technical service department. Thank you for your help!

Pros

It is pretty easy to pick up and learn.

Cons

There are some things that are not very intuitive about it. Some things when an update is done don't seem to automatically transfer with the update.

Source: Capterra
 

Larry from Larry Rosenthal DDS
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2016

August 2016

Wow- Incredible customer Support!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Quality
Value for Money
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Support

I been a customer for 20 years and very rarely had any problems with Mogo. It has been a reliable partner in my dental practice! But after an employee carelessly opened a malicious attachment in an email I found the real value of this software. It's state of the art encryption protected all my data! Matt and the entire customer support team confidently lead me through this horrifying experience. This experience convinced me to switch to Mogo's Cloud Based Program. WOW the transition was seamless ,and was back in business in 1 day. Thank you MOGO!

Pros

Mogo offer you a real complete system! For a very fair monthly fee you get the complete program. Over the years I have research many other programs , but I always stayed with Mogo. Now that I am on the Mogo Cloud I no longer need to service and buy servers. This will be a great savings in my practice . I was quite surprised how well the program works on the cloud, my staff and myself all agree it is even faster then when we used a local server.The program integrates well with my other technologies, digital radiography and 3-D intraoral scanning.

Cons

In general I have no real complaints with this software. I have researched and tested many other programs,there are things I liked better on some other programs. However as a total package for the money I have found no greater complete package.

Source: Capterra
 

Ken from Hesperia Dental Center
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2016

June 2016

Dr Kenneth Brust

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Value for Money

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Functionality
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Support

Stress free thanks to lindsey, she made everything easy and gave me the confidence to update in the future

Source: Capterra
 
 
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