The MOGO Cloud Dental Software Software


 

MOGO Cloud provides dental solutions for general dentists and specialists including orthodontists, oral surgeons, periodontists, endodontists and pediatric dentists. It is secured with Microsoft Cloud for HIPAA-compliant protection and security. It provides billing, patient scheduling and digital imaging applications to serve practices of all sizes. Key features include line-item billing, employee tracking, clinical documentation, electronic signature capture, an office messaging system, online patient registration or medical history forms and diagnostic reports.

MOGO Cloud provides an electronic appointment reminder function called eReminders that automatically sends recall cards, appointment confirmations, birthday cards and more to patients’ email addresses or cell phones. It keeps track of those patients who respond to these outreach methods. Other features include appointment book, treatment and patient history, accounts receivable, check distribution, time clock, security and auditing.

MOGO Cloud provides tech and training support and customized training workshops and webinars for specific needs.

 

The MOGO Cloud Dental Software - Clinicians report
 
  • The MOGO Cloud Dental Software - Clinicians report
    Clinicians report
  • The MOGO Cloud Dental Software - eReminder text
    eReminder text
  • The MOGO Cloud Dental Software - Xray suite
    Xray suite
  • The MOGO Cloud Dental Software - Restorative chart
    Restorative chart
Supported Operating System(s):
Web browser (OS agnostic), Windows 8, Windows 10

53 Reviews of The MOGO Cloud Dental Software

 

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Software Advice Reviews (6)
More Reviews (47)

Showing 1-6 of 6

Kathy from Kathy Percosky DDS, MBA, PC
Specialty: General dentistry
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

Worst system ever. Stay away from this system.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

There really is not one good thing that I can say about this system. If you are used to a quality system, this is not it. Stay away from this company. If I could put zero stars I would.

Cons

This system is slow and it constantly drops connectivity. It is never a MOGO issue they tell us it is our issue, Internet, etc. (that is what we are told), but it is in fact MOGO. I have had Dentrix for 23 years and this system is Mickey Mouse at best. The radiographs are terrible and it took the company almost a month to get to that point. If there is something the system cannot do and we ask how can we.. (get it to do one of the many things Dentrix can do that MOGO cannot) the answer we are given is “we will put it in our suggestion box”. Customer service is awful. No one answers your call. For help, we call MOGO and then we wait up to 20 minutes for them to return our call. Since it takes forever for them to call you back, we usually figure out our issues ourselves. There is one tech that is a gem there, otherwise not so much.

Review Source
 
 

Denise from Hedgespeth Family & Cosmetic dentistry
Specialty: General dentistry
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

Office Manager

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Our office would recommend the Cloud Seamless. We recently had a huge computer crash and Matthew Koester with MOGO was a great help as well as we find MOGO user friendly. MOGO was great in all the help with the conversion.

Pros

Very User friendly and great company support when needed

 
 

John from Dr. John F. Kozal DDS
Specialty: General dentistry
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

I'm not very tech savy myself, so letting MOGO handle my server amd data is the most cost effective solution

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The MOGO Cloud has reduced my overhead costs significantly by removing my server, I no longer have to pay for server maintenance or pay to have my server replaced. My staff and I can access MOGO from anywhere which makes it incredibly convenient to schedule patients over the weekend and when the office is closed. The technological innovation that MOGO has designed to run cloud based is impressive; moving to the cloud did not result in losing features in the program. Lastly the technical support team at MOGO has been incredibly helpful in answering all of our questions in a timely manner, with the upmost professionalism.

Pros

Because of MOGO's multi-location features I was able to seamlessly open a second practice. Multi-Location allows my patient information to be shared between offices and reporting is centralized. Using the MOGO Cloud's multi-location environment reduces my software costs and I always feel like a VIP!

Advice to Others

Contact MOGO for a live demo, you won't even disappointed!

 
 

Lily from Cy-Fair Dental Care
Specialty: General dentistry

August 2016

August 2016

Needs better support and features

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

We have been using it for 15 years. The product is relatively easy to learn if you've used other major dental practice management programs.

Likes Least

We have used MOGO for 15 years. We originally used it because the doctor had used it in another practice where he worked for 3 years prior and was comfortable with the software. However, the company does not stay up to date in developing new features for the product. The treatment plan presentation format is not as customer friendly as other programs. Additionally, the upgrade process can be a nightmare when you are required frequently to upgrade the software. We like to purchase upgrades when there are useful new features being added. We do pay for annual tech support even if we are not upgrading to a new version. However, even if there are no useful new features being added, we are required to pay for an upgrade because whenever we report problems to the tech support team, their answer is "We can't help you because you are on the older version." Hence, be prepared to pay two fees all the time, the tech support and the software upgrade. They also only provide support from 9 am - 5:30 pm. They have very few tech support providers and so half the time you will have to leave a message on an answering machine and hope they call you back soon. Also, when they need to escalate the issue to "programmers" the programmer comes in around 11 am and still leaves at 5:30 pm.

Recommendations

Stick to a bigger company that has more tech support personnel and more programmers.

 
 

David from Peridontal Care
Specialty: Periodontics

January 2016

January 2016

As a 20 year user of MOGO software my advice is , "look no further"

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Through my other professional associations, I have become familiar with many of the major dental practice management software programs over the years. What I have discovered is that MOGO continues to stand out from its competitors in many ways.

The start with, the sales and technical support departments are knowledgeable, courteous, and most of their key people have been there for years. There is little turnover at MOGO and that equates to consistency and predictability. It does not take multiple layers of help to get answers at MOGO.

The MOGO program is very intuitive and easy to learn. Beginners can become competent in a very short period of time. Built-in training and tutorials cover all aspects of the product. Like most software programs, most users utilize only a small part of the total package. However, MOGO packs more capabilities into its software than you could ever use. Unlike a lot of its peers, every module that MOGO offers is a part of the package that you purchase. There are no expensive add-ons or related expenses. Your data is backed up on the fly and held securely in the Cloud. The letter writing and correspondence options are outstanding and the major reason that steered me to MOGO initially. It can produce any report that you can imagine. The program opens into what is called the Look Up List which is essentially a rolodex of all of your patients. It couldn't be any simpler.

Likes Least

N/A. I don't have any negative comments at this time.

Recommendations

I would encourage anyone shopping for dental management software to compare all the major brands. But when you consider initial and on-going costs, ease of use, customer support, innovation, safety of data, and the ability to deal with the most experienced programmers and staff around, I think you will also find MOGO to be a great choice.

Don't take my word for it. Call MOGO and ask if you can try out the entire program on a trial basis. I doubt if you will want to return it!

 
 

Stephen from Akzeizer Dental
Specialty: General dentistry

December 2015

December 2015

Advanced and easy to use dental software that is dependable.

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I have lectured on technology and the use of computers in a dental office, at many local and national dental meetings. In my personal office, MOGO Dental Software has helped me seamlessly run my dental practice for the last 30 years. We have changed from DOS to Windows and now Windows to the Cloud. I have recently upgraded to the Mogo Cloud and found this to be a great money saver in regards to my hardware and IT services. The cloud which is controlled by Microsoft is HIPAA compliant and affords the most protection to our office data. It is secure against viruses, hackers and data corruption. It is comforting to know that we are no longer dependent on sometimes undependable local backup.

Likes Least

Nothing, the company is always client centric and understands the needs of users, both clinicians and staff.

Recommendations

I investigated the market for cloud software and I found that Mogo still has the most advanced and complete program. Since all modules (for example patient email, appointment notification and x-ray capture) are included with the basic program, there is no need for expensive add-ons. With the MOGO Cloud, it was one low monthly price without any additional cost and every advanced feature is included. I encourage other clinicians to take MOGO for a test drive, it will be worth your time. -

 
 
 
Showing 1-20 of 47

Corinne from Todd Weaver DDS Family Dentistry

March 2018

March 2018

MOGO has worked well for our office over the past 10+ yrs. The support team has been great!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Pros

All the customizable features, reports, colors and settings. The charts are great and colorful. Importing x-rays and documents is a very simple process. Searching for a patient on the lookup list is easy since you can search by any information you have in any column. (i.e. patient phone number, or first name) . The schedule is easy to read and customize. The electronic claims features and being able to check the to do list to make sure none were missed.

Cons

That only one person can access the transaction screen at a time - for example, the hygienist wants to access it for dating the treatment and doing her notes, but cannot as the receptionist has it open to collect payment. Also if I want to make a treatment plan and print it, and the receptionist wants in there to complete a transaction, only one of us can work in there at a time.
Also would like to have a local support available for in office training. We have never had in office training in our office. We've had to figure it out by the training videos and trial & error, and some tips along the way. We know that there are a lot more features that we could use and enjoy if someone could come and walk us through the steps and answer all the questions we have about using those features. Many of the training videos are outdated, though I have noticed new ones in the past year.
I wish the statements could be more customizable by individual. (like choosing a separate address to send it to instead of the family head, or in cases of children of divorced parents being able to generate and customize statements for both sets of parents). What messages to include for that individual to print and better explain the billing, etc.
When I want to print a receipt, I have to go through 4 prompts to get a receipt to print.

Review Source: Capterra
 

JT from SNECS

March 2018

March 2018

Received remote support from rep who was extremely polite and very knowledgeable!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Quality
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Pros

Mogo has been reliable in the sense that you know what you're getting and has great customization options. The support staff have always been very professional when the inevitable issue does arise, it's great to know there is someone to reach out to who is ready to help at a moments notice.

Cons

The whole automatic cloud feature deployment was a little confusing at first however was easy enough to manage.

Review Source: Capterra
 

David from David R. Wooten, D.D.S., Inc.
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

A great experience! Matt went overboard to help us.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Usability
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Product Quality
Quality
Value for Money
Value
Support

It saved us an enormous amount of money by allowing a team member to generate reports that would have otherwise taken them hours and hours of work to have been able to accomplish.

Pros

It's comprehensiveness and ease of use. We also loved that it would allow us to generate medical insurance claims as well as the dental insurance claims.

Cons

It is not compatible with some other software designed to work with dental software. It was a bit difficult to learn all that MOGO could do for us due the the comprehensiveness of the program.

Review Source: Capterra
 

David from UMKC School of Dentistry
Number of employees: 10,000+ employees Employees number: 10,000+ employees

October 2017

October 2017

I have been a MOGO customer for over 20 years. That should say it all!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Quality
Value for Money
Value
Support

It served me very well for over 20 years. Although I recently sold my practice, I still recommend this software highly to the students I teach in my practice management courses at UMKC.

Pros

First of all, MOGO is very intuitive to learn and use. It opens with a list of every patient, similar to a Rolodex. All of the functions of the program are accessible from this starting point. The letter writing and template creation capability is one of the hallmarks of their software. I am very familiar with other popular brands of dental practice management software and what takes one keystroke with MOGO, typically requires multiple steps with competitors. I have always found their customer service department and reps to be friendly, knowledgeable, and willing to stay with you until your question is answered to your satisfaction. Another aspect of their business model that I have found to be most beneficial is their willingness to listen to my suggestions and sometimes incorporate my ideas to enhance their product in a future upgrade. I have had MOGO transfer data from another software system and convert it to a MOGO platform and never experienced any major issues. Finally, if you compare the price you pay for MOGO software and service with other leading competitors, you will save money with MOGO and own a superior product. MOGO is easy to use, the program encompasses every imaginable feature, the company employs great people, and it can be purchased for a reasonable cost. Don't waste too much time exploring other options. You will not be disappointed with MOGO!

Cons

There are not many things that fall into this category in my experience with MOGO over 20+ years. As with any software program, new versions sometimes have programming bugs that have not been completely worked out yet. Although it is frustrating at the time, MOGO technical support has always been very helpful and getting any glitches corrected ASAP.

Review Source: Capterra
 

Roxanne from John Kozal DDS

October 2017

October 2017

Look No Further!! All In One Software!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Mogo cloud has helped our offices run efficiently over the last few years. We pitched our servers and no longer need to worry about all of the server issues we had. The cloud allows us to access MOGO from almost anywhere with internet connection. We were able to design our own medical history form and use it online for patients to complete. I feel that MOGO is always on top of being ahead of technology with new features and updates. I can generate any type of report for across all offices and see critical financial numbers on one screen. Running multiple offices on the cloud is simple because we can access MOGO from anywhere. Learning MOGO was easy for our office staff, there are training videos in the program for us to watch 24/7. If we have questions it is easy to reach a tech at MOGO and they have always been courteous and helpful.

Review Source: Capterra
 

Karen from John Kozal DDS

October 2017

October 2017

Awesome Technical Support!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

10 Start Technical Support

Pros

3. Using MOGO cloud at all of our locations has been an amazing experience. If I can give MOGO's technical support department 10 stars, I would. They are always professional and help me with any questions I have in a timely manner. It's nice to call in and recognize the same names and voices on the other end also. The software is user friendly, easy to navigate and learn. My favorite features are the built-in email suite, electronic claims, signing consent forms electronically and the online forms for patients. The word processor in MOGO helps me create custom letters and consent forms with our office logo on them, super fancy!

Review Source: Capterra
 

John from John Kozal DDS

October 2017

October 2017

2. I use the MOGO cloud at all of my locations and it's a great RELIABLE software!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Usability
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Quality
Value for Money
Value
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Pros

I don't need to worry about paying expensive IT fees or worry about servers & networks. Multi location features in MOGO give me access to all of my patient records and reporting from any given location. All the features I need are included in MOGO, I use to pay for appointment reminders which cost an arm and a leg! MOGO eReminder's send text and email appointment reminders from within the program.

Review Source: Capterra
 

Ellee from Adiska Family Dental

August 2017

August 2017

It has come a long way, but there have been an abundance of tedious issues that are frustrating.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
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Value
Support

I can schedule and get into other offices records with relative ease.

Pros

I like the perio chart, and the way you can enter insurance coverage for the different fees. I also like being able to get into other offices schedules and records.

Cons

I do not like how the treatment plans don't have accurate coverage, I constantly have to double check with the person's chart to see if the treatment plan is accurate, and the results can frustrate patients as well as myself. I don't like how I can't select to Look Up List from the bottom task bar without the schedule popping up in front. I don't like how it warns me if someone's transaction screen is closing and interrupts what I'm doing at the time. I don't like having to change default printers from RES (our claim "printer") to our actual printer (not sure if that is a MOGO issue or one on our end).

Review Source: Capterra
 

Becky from Dr. Roger D. Smith, DMD PSC

August 2017

August 2017

Knowledgeable

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
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Support
Pros

The ease of putting information.
I like how you can easily move the treatment plan around.
Very user friendly. Trey is highly skilled and professional.
very helpful.

Cons

I was not really impressed with the online training, maybe more
written manuals.
Need to know more about the backup for mogo cloud on the data.

Review Source: Capterra

  Response: MOGO, MOGO Dental Software

Date: August 2017

August 2017

 

Hello Becky,

Thank you for taking time out of your busy day to review MOGO. We put great emphasis on the development of our treatment planning suite, great to hear that you are enjoying the features! Trey has been a rock star member of our technical team, we will make sure to let him know that you found his troubleshooting very helpful in technical support. We want to make sure we can answer all of your questions about the back up asap, you will be hearing from our team in a few minutes here. Thanks again for your feedback!

 

mary from dr daniel dzen
Number of employees: 1 employee Employees number: 1 employee

August 2017

August 2017

the Representative "tray" is highly skilled and excellent in resolving all matters that arise.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Pros

fairly easy to learn. program provides all information needed to use in dental practice. i use the reports to review my accounts all the time.

Cons

program versions are released into production with bugs and you have to buy updates in order to fix them.

Review Source: Capterra
 

Natalie from Dr Hollander Dentistry

August 2017

August 2017

Trey has gone above and beyond to help!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Pros

Very user-friendly. Helps daily tasks get done in a time-efficient manner. I'm looking forward to learning so much more! The software is well built, Not much was left out.

Review Source: Capterra

  Response: MOGO, MOGO Dental Software

Date: August 2017

August 2017

 

Thank you for your feedback Natalie! We are glad that Trey was able to assist you from our technical support department. We will be sure to let him know that you mentioned him in your review and to recognize him for his "above and beyond," service.

MOGO provides resources throughout the program to help you with daily tasks and to stay organized. We pride ourselves on 34 years of development and also our focus on customer service. Please don't hesitate to contact us if you have any more questions in the future, we would love to help! Take Care and thank you again for your feedback.

 

Matthew from Adiska Family Dental
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Transforming. Secure seamless access to all of our offices from anywhere.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Support

Being able to master our 4 locations in one software program has been wonderful.

Pros

I like that it is cloud based and client driven. It's easily installed, easily maintained, and updates are painless. It's reduced our costs all across the bored as we are not bound to certain types of computers or hardware anymore, the subscription price is very reasonable, and we no longer have to pay for expensive cloud based backup for a non cloud based product. Everything can be customized. Support is decent and the company treats you like a business partner, not just another customer.

Cons

The training and help modules. I was not impressed with the online only training that ended up dealing with tangential scenarios instead of actually showing us how to do things like set up the schedule with colors, or set up the recall system to not have duplicate entries. I feel that we learned nothing from the training, and had to learn everything on the fly either by figuring it out or working with support personal who didn't always understand what we were trying to do or why. I was really disappointed to learn there are no written manuals or guides. All support is either phone based or you tube video based and the videos never cover more than basic set up for routine scenarios. I am also a bit disappointed with the quality. I have noticed that some of the error messages and screen prompts have typos and spelling errors in them. Not the most professional in my opinion.

Review Source: Capterra
 

SARAH from ADISKA FAMILY DENTAL
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

Not user-friendly and very slow software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Support

none. I dislike MOGO.

Pros

Once you finally complete a treatment plan, I like how you can easily move the phases of treatment around, this was not a feature in the previous software I have used. We have 4 locations. I like that I can access databases for all the locations.

Cons

It is not very user-friendly, especially in the clinical aspect. There is no quick way to do anything. Taking Xrays other than a PAN is a nightmare. Entering a treatment plan takes forever (there is a long lag-time when entering treatment)! MOGO errors and crashes multiple times a day. Please don't think this is an issue with the hardware-it was all updated to comply with the MOGO system requirements. The Medical history is a mess. There isn't a good way to get there and you have to fill a new form out each time (it doesn't save answers for a patient to re-sign at a subsequent appointment if there are no changes). It is also very difficult to access the MedHx once it is completed (You have to search through the notes section to access it). The software needs work and I feel like a beta tester, yet we were told this was the latest and greatest software. I would welcome MOGO to sit in the op with me while I work to improve the clinical time it takes to use their software. The training is insufficient for such a non-user-friendly software. I had no formal training with a few other dental software. They were all very easy to learn; even temps caught on quickly. There are many inconsistencies with it as well. You can do something in one patient's chart, go to do it in another and it doesn't work. I also think it could use a facelift. The software itself looks up-to-date within the home screen, but once you navigate away from it, it looks like an old MS-DOS system.

Review Source: Capterra

  Response: MOGO, MOGO Dental Software

Date: July 2017

July 2017

 

Thank you for your feedback on the MOGO program and your time to let us know your concerns.
We have been here for over 30 years and do understand our clients concerns are our priority. Each software has its unique setup of strength and weakness and we strive to consistently improve. We really would appreciate if you would spend some time to work with us on the concerns you have. To better our product for you as well as all of our MOGO users is always our goal.
It is great to hear your customer service experience has been favorable. We consistently work very hard to progress relations. We will be in touch soon!

 

Leisa from Adiska Family Dental
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

Mogo made me feel like my opinions were both valued and appreciated.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Functionality
Product Quality
Quality
Value for Money
Value
Support

Being able to have all four of our offices on one database.

Pros

The costumer service and technical support is top notch, being able to make custom reports, and I love the fact the we have an integrated software program for our 4 office locations!

Cons

Often too many steps/clicks to accomplish a task, however if requested the IT team works diligently to customize a better process!

Review Source: Capterra

  Response: MOGO, MOGO Dental Software

Date: July 2017

July 2017

 

Leisa,
Thank you for the fabulous review, we appreciate your input! Your organization has been an absolute pleasure to work with, you guys rock! Your suggestions and feedback are invaluable and we value you as a MOGO client! We are glad that you find our custom reporting options and the multi-location environment beneficial. We will continue to develop and make strong advancements in the MOGO Cloud Program. Please keep in touch, our tech team loves hearing from you, we are here to help! Enjoy the rest of your summer and thank you again for your kind words.

 

Vincent from Plaza Dental Group, Ltd.

July 2017

July 2017

We are very happy with our Mogo program, especially because of their excellent technical support.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Pros

Entering new patient information and appointment scheduling are very easy to learn. We like the recall tracking system with it's "past due" and "recall by month" options. The free text reminder feature is convenient and easy to set up. Their technical support staff is very good and extremely patient too. One of the customer representatives has always been incredibly helpful to us on many occasions, most recently with solving my webcam issues.

Cons

For some reason, I seem to have problems with the digital communication suite. I can't seem to send mail consistently from my outbox.

Review Source: Capterra

  Response: MOGO, MOGO Dental Software

Date: July 2017

July 2017

 

Dr. Gasparaitis,
Thanks so much for your kind words, we really appreciate your feedback. As you know, we are continually developing more features within MOGO to help your office succeed. However, customer service has been our #1 priority, since 1984! It's great to hear that Trey and Victoria, our rock star techs, are able to assist you with your MOGO inquires.

We can definitely take a look at your DCS email, we will be in touch soon. Please don't hesitate to contact us in the future, we love hearing from you! Thanks again, have a great weekend.

 

Adriana from Adriana m. Rodriguez,dmd,pa
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Worst program don't purchase, doesn't work as promised, support is not supportive or effective

Ease-of-use

Functionality

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Customer Support

Value for Money

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Cons

Features don't work. You have to call tech support constantly. You have to work around software.tech support takes too long to figure things out, until you forget and move on. Bad reviews are not submitted.

Review Source: Capterra

  Response: MOGO, MOGO Dental Software

Date: June 2017

June 2017

 

Dear Dr. Adriana Rodriguez,

We are very sorry for the troubles after moving to the MOGO Cloud from our server version. Unfortunately, some circumstances are beyond our control, certain ISP providers may have trouble with a steady internet. After our Support Technicians spoke with your internet service provider and office, pocket loss was affecting the performance of the MOGO Cloud program but now resolved. We greatly appreciate your business and please let us know if we can assist you any further.

 

Jeri from Anderson Dental
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

MOGO is a great product that has worked well for us for 30 years.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The confidence in knowing that the practice needs will be met.

Pros

The thing that I like the most is the flexibility. Almost anything that I want MOGO either already does or we can figure out how to make it work.

Cons

The support is always a call back. I like support to be on my schedule and most often the call that I get back is during a bad time. They do, however, ALWAYS call back!

Review Source: Capterra
 

Rebecca from Henry W Finger DDS

June 2017

June 2017

We have been a Mogo client since the early 1990's and are very happy with it's evolution.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We love the ease of use most of all. Things are clearly defined when searching for them. Another importance to us is support. Whenever we have a technical issue someone is very prompt in returning our call and efficient in solving the issue. We also purchased a product that was not compatible with the Mogo program and they did everything they could including writing a new program to ensure our satisfaction!!

We recently installed the new version of MOGO and it was the easiest it has ever been. We usually have to call to get assistance and for the first time ever I was able to complete the process without assistance from an IT person or the assistance of the MOGO IT department!!!! Way to go MOGO!!!

Review Source: Capterra
 

Angie from Douglas Wallen, D.D.S.
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

We have used MOGO for over 15 years and has been a great experience.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Customer support. I have worked with this company for years and every time we upgrade to the newest version, the customer support has been friendly and helpful. I am not a computer wizard so their helpfulness is huge for me.

Cons

Cost for the upgrades. Our office is small and a lot of the times we do not use all the extra features the upgrades have to offer but have to upgrade to get the support.

Review Source: Capterra
 

Chris from Dr. Rodney L. Petrey, D.M.D.

April 2017

April 2017

Helping at a friend's practice...

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

My recent experience with Customer support representativs involved a MOGO software update. I am merely helping at a friend's practice by answering the phone and setting up appointments... She was abundantly patient with me and my inexperience. She spoke clearly and instructed concisely. She was knowledgeable and thorough and refreshingly pleasant. They provided exemplary support with exceptional professionalism and I very much appreciate that.

Review Source: Capterra
 
 
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