1 EDI Source

RATING:

4.6

(74)

About 1 EDI Source

1 EDI Source, an Epicor solution, is a leading provider of electronic data interchange (EDI) solutions designed to streamline supply chain operations and drive efficiency. With a comprehensive suite of software solutions, businesses can automate their EDI processes, ensuring seamless integration with their existing systems. Key features include robust data translation and mapping capabilities, enabling businesses to effortlessly exchange data with their trading partners while ensuring compliance with industry standards. The suite also offers powerful analytics tools, providing insights into supply chain performance and enabling informed decision-making. 1 EDI Source's solutions are backed by 35 years of industry experience and a commitment to customer success. Their t...

1 EDI Source Pricing

Contact 1EDISource for detailed pricing information.

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1 EDI Source Reviews

Overall Rating

4.6

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for 1 EDI Source

1 - 5 of 64 Reviews

User Profile

Alix

Verified reviewer

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2018

No better EDI software on the market

25+ years of EDI experience and this is the only product I've ever used and liked. I support other EDI customers using other software and this one is hands down the best of breed.

PROS

The software is very intuitive making it easy to query and find data. The mapping tool is the best I've come across allowing for highly customized mapping. With the scheduler, EDI can be run automated and unattended and will alert you if it needs help.

CONS

There is a reporting tool but you can't really create your own reports without help. Most times I just want to be able to export a line view to excel. That would be a nice value add.

HENRY

Financial Services, 501-1,000 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2024

It works goodly

PROS

I does what it is supposed to do and seems to do it pretty well

CONS

The set up process had some hiccups with mappings going to wrong fields or being repeated. There was some issues setting up FTP with the partners

Reasons for switching to 1 EDI Source

Inovis was hosted on a very old server which we wanted to get rid of. We also wanted to use someone else's ftp to transfer the file instead of managing it ourselves. I choose other perspectives since there wasn't an other option and Inovis was not on the list.

Vendor Response

Thank you for taking the time to share your feedback, it's important to us. If there are any additional challenges that you are experiencing, please reach out, we are happy to address them.

Replied February 2024

Elena

Consumer Goods, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

2

EASE OF USE

1

VALUE FOR MONEY

2

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed February 2024

Run like the plague is coming

In my opinion we were sold a dream. The level of support is nonexistent. I would not recommend 1 EDI Source to anyone even if it were FREE.

PROS

[sensitive content hidden] is the only PRO I can think of. He is friendly, knowledgeable and professional. He gets the job done and is patient enough to offer an explanation. He converses with you without making you feel like he's talking at you.

CONS

Our account manager [sensitive content hidden] is not supportive nor responses. Reached out for business-critical information yet she never bothered to respond until I emailed her stating that she never responded. Instead, she opened up a support ticket on my behalf which I could have done myself. Turnaround time for support tickets is too long for both Tier 1 and 2. The portal is not user friendly, yet we are being forced to utilize it. The US is a serviced based country, yet human interaction is never on the forefront of the business.

Vendor Response

Thank you for taking the time to share your feedback. We are truly sorry to hear that your experience did not meet your expectations, and we appreciate the opportunity to address your concerns. We are glad to hear that the consultant provided you with the level of service we strive for at 1 EDI Source. The issues you've experienced with our support system and account management are not the level of service we aim to provide, and we take your feedback seriously. We would like to make this right and discuss how we can better meet your needs. If you are willing to discuss this, we will reach out shortly to work towards a satisfactory resolution. Your feedback is important to us as we continue to improve our services and customer experience.

Replied February 2024

Anonymous

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed December 2017

I love the dashboard and the readable format version.

Ease of use, Control, visibility

PROS

~The dashboard is one of the best feature where you can create and arrange what type of view matters to your daily job whether you are: Admin, operator or viewer. ~The Jobs and automation allows you customized alerts and reports delivered right to your inbox. ~Everything is visible and can drill to the detail which allows the Admin and Operators to explain easily to the regular users. ~The client version allows the regular users to do their research on their own saving us time to run reports for them. ~The jobs and automation is one of the cool features. You can see what has run and when is the next run of the job. ~On the jobs and automation, you can set your job into one or all 3 tabs and set the trigger to run the job like a scheduler. ~ The smart filters allows multiple sort selection so you can filter by T-set, TP and even by specific Transkey. ~The multiple tabs from the smart filters allows you to do smart edit and re-submit your transaction without having to go back to your ERP and re-processing it all over again. ~Many other cool features like the TP view where you can see what setup by TP, what T-sets are implemented and so forth. Overall, I think the design, the ease of access and control are pretty good.

CONS

~The adhoc reporting which links to Crystal report are kind of phased out. I hope they can develop this to allow reporting flexibility. The standard reports are the only report you can run against your filters. ~The filters are not exportable or extractable. I hope that they will develop the option to download or extract the filters even just the header to an excel file or csv file. Or at least have the ability to highlight then copy so we can paste on the excel spreadsheet.

Ben

Transportation/Trucking/Railroad, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed November 2023

The company is supported by a larger organization, Epicor

PROS

They are willing to take on EDI management

CONS

Support is limited off hours, and they have scheduled maintenance windows which conflict with our heavy operational times.

Vendor Response

Thank you for taking the time to share your experience with us. We are glad to hear that you appreciate our partnership and we apologize if access to our Support team was ever impeded in any way. We strive to provide robust support even during off-hours support and scheduled maintenance windows. We understand that these issues can be frustrating, especially when they conflict with your operational times. We are committed to providing the best possible service to our customers and will do our best to address your concerns. If you have any questions or concerns, please don’t hesitate to reach out to us.

Replied December 2023