eZCom EDI vs Focus X

RATING:

4.7

(36)

eZCom EDI has 36 reviews and a rating of 4.72 / 5 stars vs Focus X which has 98 reviews and a rating of 3.65 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.7 (36)
3.6 (98)
Ease-of-Use
4.5 / 5
4 / 5
Value for Money
4.5 / 5
3.5 / 5
Customer Support
5 / 5
3 / 5
Functionality
4.5 / 5
3.5 / 5
Last Review Written
May 3, 2024
April 25, 2024
Pros/Cons
  • Pros

  • Simple web based platform that makes EDI easy to understand for non-technical individuals. Great ability to integrate with your own system and retailers.
  • This web-based EDI platform is very easy to learn and use. The customer service's availability and attention to detail are excellent.
  • Cons

  • Discrepancies in dates that orders are received to us. Lag between order transmission and receipt as well as inventory uploads and time it takes for inventory to go live for our customers.
  • Lack of reporting tools. Search tools not always the easiest to use.
Read all user reviews
  • Pros

  • Focus is an Awesome software with great flexibility.
  • Ease of Implementation and Customisable to your need.
  • Cons

  • Customer Support is not upto the expectation. Delay in solving technical issue was worst.
  • Lack of technically equipped franchisees and careless direct sales people. Not attentive immediately when some problem happens.
Read all user reviews
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo
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FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

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FrontRunners

2022

Advisor Recommendations

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27 Recommendations
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos