About TrueCommerce EDI Solutions

TrueCommerce EDI Solutions is a cloud-based distribution platform that helps businesses automate the entire lifecycle of electronic data interchange (EDI) through data backup, end-to-end integration and order processing. Key features include document archiving, data format translation, AS2 capability, EDI testing and reporting/analytics.

Designed for distributors, wholesalers, manufacturers and suppliers, TrueCommerce EDI Solutions allows firms to manage electronic documents by collecting various types of data including purchase orders, invoices and more. The centralized tool enables enterprises to exchange EDI documents with trading partners based on multiple protocols such as XML, ASC X12 and UN/EDIFACT syntax. Additi...


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Supported Operating System(s):

Web browser (OS agnostic)

229 Reviews of TrueCommerce EDI Solutions

Average User Ratings

Overall

4.47 / 5 stars

Ease-of-use

4.5

Value for money

4.0

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(140)

140

4 stars

(69)

69

3 stars

(12)

12

2 stars

(4)

4

1 stars

(4)

4

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 229 results

February 2019

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

5.0

February 2019

True Commerce EDI Solutions

We deal with high volume customers in our business so utilizing a software system like True Commerce EDI Solutions allows us to manage out time more efficiently. Rarely do we have any changes to make to our EDI mapping once the customer has been established, so the process flows very soothly.

Pros

I love the ease of receiving and transmitting EDI files from and to customers. It is also so very time saving to have the ability to transfer orders directly into Quickbooks. When you're dealing with a large customer like Walmart or McLane, you can receive and process large orders quickly.

Cons

I have experienced issues with mapping which can be frustrating and time consuming to figure out. It's best to have EDI pros on either side of the transaction to help it flow smoother when issues pop up.

August 2019

Sylvia from Zavida Coffee Company Inc.

Company Size: 51-200 employees

Industry: Food & Beverages

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

3.0

Functionality

3.0

August 2019

Always glitches

The real benefit is in the time and frustration savings of entering orders and ASN's by hand

Pros

Ease of use, the importing of hundreds of orders has saved us mega time

Cons

very hard to integrate the mapping, this should be able to be done by an individual. I shouln't have to hire a professional ant rediculous hourly rates

Reasons for Choosing TrueCommerce EDI Solutions

Price

November 2018

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

2.0

Value for money

1.0

Customer support

2.0

Functionality

2.0

November 2018

Not enterprise grade solution.

We are a large multi national corp with 3 divisions, and approx 50 trading partners, using Dynamics GP as an ERP. Integration and transition: We have been trying for almost a year to get up and running. The teams are inexperienced and have never encountered a company our size. Things that work yesterday don't work today. Programmers are overwriting each other, and there are no standards for how stuff is done. There is no project plan, source code control, issue tracking, or anything else that is standard for a project this size. The response time is days not hours, and many issues they ignore hoping they go away. They have not encountered many of our scenarios which are standard for any company our size. The software: There are two parts to the solution, one is the web based portal the other is the GP Integration. The web based as a standalone solution is slow and cumbersome, but basically works most of the time. However, the "Raw EDI" is not truly that, there is very poor reporting, and no integration verification. On the GP side, it many times does not work, doesn't produce the expected results, and "loses" transactions. Being multi-company, many transactions overwrite each other and causes loss of transaction data. The export is slow, ie; I exported 3000+ ASN's and that took 3.5 hrs. There is little in logging and visibility to what is happening behind the scenes.

Pros

We were promised the world and got delivered peanuts.

Cons

Does not work consistently, implementation team is incompetent.

August 2019

Erin from Dynamite Roasting Co.

Company Size: 11-50 employees

Industry: Food & Beverages

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

3.0

Functionality

4.0

August 2019

A solid, upfront, and useable solution!

Pros

Their many E-learning videos and other resources on navigating their EDI solution.

Cons

The second time we needed to add a partner, the customer service was completely unhelpful. This second partner was a completely different set-up from the first, and while our first set-up was so helpful to the point of practically doing the work for us, it made it very difficult when the second time around our customer service rep expected us to know and understand set-up details of EDI. We were given the bare minimum in service.

Reasons for Choosing TrueCommerce EDI Solutions

The sales rep was very upfront about our costs, and helped us understand the figures of doing business with TrueCommerce. It was ultimately a really good fit.

August 2019

Randy from Achla Designs

Company Size: 11-50 employees

Industry: Consumer Goods

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2019

Simplified order management

It's helped automate my entire business. Orders are received quicker and get out to the shipping floor quicker. Invoices and tracking are sent out automatically.

Pros

It's ability to find different solutions for each customer. It's not necessarily a plug and play program. Can save you a ton of time and money.

Cons

The interface can sometimes be hard to navigate compared to older versions but I still get done what needs to be done.

Reasons for Choosing TrueCommerce EDI Solutions

Customer service. Great people to work with. Knowledgeable and pleasant. A great partner.