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TrueCommerce EDI Solutions User Reviews
OVERALL RATING
Showing 1 - 5 of 235 reviews
Art
Company size: 2 - 10 employees
Time used: More than 2 years
Review Source: Capterra
April 2022
EDI by TrueCommerce works great
Anonymous
Company size: 11-50 employees
Time used: More than 2 years
Review Source: Capterra
February 2019
True Commerce EDI Solutions
We deal with high volume customers in our business so utilizing a software system like True Commerce EDI Solutions allows us to manage out time more efficiently. Rarely do we have any changes to make to our EDI mapping once the customer has been established, so the process flows very soothly.
Pros
I love the ease of receiving and transmitting EDI files from and to customers. It is also so very time saving to have the ability to transfer orders directly into Quickbooks. When you're dealing with a large customer like Walmart or McLane, you can receive and process large orders quickly.
Cons
I have experienced issues with mapping which can be frustrating and time consuming to figure out. It's best to have EDI pros on either side of the transaction to help it flow smoother when issues pop up.
Sylvia
Company size: 51-200 employees
Industry: Food & Beverages
Time used: More than 2 years
Review Source: Capterra
August 2019
Always glitches
The real benefit is in the time and frustration savings of entering orders and ASN's by hand
Pros
Ease of use, the importing of hundreds of orders has saved us mega time
Cons
very hard to integrate the mapping, this should be able to be done by an individual. I shouln't have to hire a professional ant rediculous hourly rates
Reasons for choosing TrueCommerce EDI Solutions
Price
Reasons for switching to TrueCommerce EDI Solutions
SPS was not compatible with our old Navision system which we have now upgraded
Michael
Company size: 2-10 employees
Industry: Apparel & Fashion
Time used: Less than 2 years
Review Source
February 2022
Worst customer service I've ever experienced
automation of order processing. I purchased their Transaction manager as well as their Pack and Ship software.
Pros
I love the software when it works. However setting up the system and fixing any issues is near to impossible. Their support department is split into multiple departments, so if you call in no one can actually help you because "thats not their department". As a user I know more information about their system then most of their customer service reps that answer the phone (which is not much). Sales reps over sell their quality of customer service and give false information about how easy integration is. I dont mind running into issues, thats expected with software. But the lack of help you get when something does go wrong is brutal. They have one or 2 people on the team that actually know how to help and if you get in touch with them KEEP THIER DIRECT CONTACT INFO!
Cons
customer service and integration specialists. It took over a year to integrate their "pre built connections", like amazon seller central, walmart marketpalce, and shopify. Once I signed the contract to start implementation in May 2020, it took 4 months for a rep to actually reach out and begin the project. I told them i had a deadline of November 2020 to be fully integrated...that did not happen. Fast forward to Nov. 2021 I finally have my trading partners set up but not all of them are complete. Integration team has stopped following up with me.
Reasons for choosing TrueCommerce EDI Solutions
The sales rep knew they system in and out and the product sounded flawless...until I began integration. Then I saw how uninformed the implementation specialists and customer support people were.
Switched From
Reasons for switching to TrueCommerce EDI Solutions
To utilize the pack and ship software.
Kurt
Company size: 11-50 employees
Industry: Food & Beverages
Time used: Less than 2 years
Review Source
December 2021
Wished we had never switched EDI provider
From initial implementation until now, we have had one issue after another and customer service capabilities are lacking
Pros
The TC solution is functional at a minimum
Cons
Technology and user friendliness is outdated
Reasons for choosing TrueCommerce EDI Solutions
Cost savings
Switched From
Reasons for switching to TrueCommerce EDI Solutions
Initial cost savings