TrueCommerce EDI Solutions Software

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FrontRunners 2021

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About TrueCommerce EDI Solutions

TrueCommerce EDI Solutions is a cloud-based distribution platform that helps businesses automate the entire lifecycle of electronic data interchange (EDI) through data backup, end-to-end integration and order processing. Key features include document archiving, data format translation, AS2 capability, EDI testing and reporting/analytics. Designed for distributors, wholesalers, manufacturers and suppliers, TrueCommerce EDI Solutions allows firms to manage electronic documents by collecting various types of data including purchase orders, invoices and more. The centralized tool enables enterprises to exchange EDI documents with trading partners based on multiple protocols such as XML, ASC X12 and UN/EDIFACT syntax. Additionally, the system helps display trading partn...
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TrueCommerce EDI Solutions User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4

Customer support

4.5

Functionality

4.5

Showing 1 - 5 of 235 reviews

Art

Company size: 2 - 10 employees

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

April 2022

EDI by TrueCommerce works great

Anonymous

Company size: 11-50 employees

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
4

Ease-of-use

out of 5
4

Value for money

out of 5
4

Customer support

out of 5
5

Functionality

out of 5

February 2019

True Commerce EDI Solutions

We deal with high volume customers in our business so utilizing a software system like True Commerce EDI Solutions allows us to manage out time more efficiently. Rarely do we have any changes to make to our EDI mapping once the customer has been established, so the process flows very soothly.

Pros

I love the ease of receiving and transmitting EDI files from and to customers. It is also so very time saving to have the ability to transfer orders directly into Quickbooks. When you're dealing with a large customer like Walmart or McLane, you can receive and process large orders quickly.

Cons

I have experienced issues with mapping which can be frustrating and time consuming to figure out. It's best to have EDI pros on either side of the transaction to help it flow smoother when issues pop up.

Sylvia

Company size: 51-200 employees

Industry: Food & Beverages

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
4

Value for money

out of 5
3

Customer support

out of 5
3

Functionality

out of 5

August 2019

Always glitches

The real benefit is in the time and frustration savings of entering orders and ASN's by hand

Pros

Ease of use, the importing of hundreds of orders has saved us mega time

Cons

very hard to integrate the mapping, this should be able to be done by an individual. I shouln't have to hire a professional ant rediculous hourly rates

Reasons for choosing TrueCommerce EDI Solutions

Price

Reasons for switching to TrueCommerce EDI Solutions

SPS was not compatible with our old Navision system which we have now upgraded

Michael

Company size: 2-10 employees

Industry: Apparel & Fashion

Time used: Less than 2 years

Review Source

This review was submitted organically. No incentive was offered
4

Ease-of-use

out of 5
3

Value for money

out of 5
1

Customer support

out of 5
4

Functionality

out of 5

February 2022

Worst customer service I've ever experienced

automation of order processing. I purchased their Transaction manager as well as their Pack and Ship software.

Pros

I love the software when it works. However setting up the system and fixing any issues is near to impossible. Their support department is split into multiple departments, so if you call in no one can actually help you because "thats not their department". As a user I know more information about their system then most of their customer service reps that answer the phone (which is not much). Sales reps over sell their quality of customer service and give false information about how easy integration is. I dont mind running into issues, thats expected with software. But the lack of help you get when something does go wrong is brutal. They have one or 2 people on the team that actually know how to help and if you get in touch with them KEEP THIER DIRECT CONTACT INFO!

Cons

customer service and integration specialists. It took over a year to integrate their "pre built connections", like amazon seller central, walmart marketpalce, and shopify. Once I signed the contract to start implementation in May 2020, it took 4 months for a rep to actually reach out and begin the project. I told them i had a deadline of November 2020 to be fully integrated...that did not happen. Fast forward to Nov. 2021 I finally have my trading partners set up but not all of them are complete. Integration team has stopped following up with me.

Reasons for choosing TrueCommerce EDI Solutions

The sales rep knew they system in and out and the product sounded flawless...until I began integration. Then I saw how uninformed the implementation specialists and customer support people were.

Switched From

SPS Commerce

Reasons for switching to TrueCommerce EDI Solutions

To utilize the pack and ship software.

Kurt

Company size: 11-50 employees

Industry: Food & Beverages

Time used: Less than 2 years

Review Source

This review was submitted organically. No incentive was offered
3

Ease-of-use

out of 5
2

Value for money

out of 5
2

Customer support

out of 5
2

Functionality

out of 5

December 2021

Wished we had never switched EDI provider

From initial implementation until now, we have had one issue after another and customer service capabilities are lacking

Pros

The TC solution is functional at a minimum

Cons

Technology and user friendliness is outdated

Reasons for choosing TrueCommerce EDI Solutions

Cost savings

Switched From

SPS Commerce

Reasons for switching to TrueCommerce EDI Solutions

Initial cost savings

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