Amazon SES vs Customer.io

RATING:

4.7

(109)

Amazon SES has 109 reviews and a rating of 4.65 / 5 stars vs Customer.io which has 79 reviews and a rating of 4.71 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.7 (109)
4.7 (79)
Ease-of-Use
4 / 5
4.5 / 5
Value for Money
4.5 / 5
4.5 / 5
Customer Support
4 / 5
4.5 / 5
Functionality
4.5 / 5
4.5 / 5
Last Review Written
June 5, 2024
May 27, 2024
Pros/Cons
  • Pros

  • You get 62000 free emails monthly and after that it's only $0.1/ 1000 emails. No other email provider or mass email manager gives you that luxury.
  • SES help cut expenses of Postmark by offering a fraction of the cost per emails going out. Customer support is very responsive and it's easy to request quota increases.
  • Cons

  • There are silent limits to SES that need to be lifted by reaching out to support. This is both a reasonable step to combat spam, and a frustrating discovery for those with legitimate intentions.
  • There are initial sandbox limits are too low for a production application.
Read all user reviews
  • Pros

  • Customer.io has many customizable elements to make very complex or very simple email flows. I appreciate how easy it is to use even for someone who isn't as familiar with marketing strategies.
  • Easy-to-use and intuitive email and marketing automation platform. Especially the ability to send out webhooks makes it very strong.
  • Cons

  • Minimal pre-packaged layouts; layout design requires knowledge of CSS. Lack of workflow cloning or replication creates unnecessary work.
  • The only negative i could see is that the application only allows you to send 50 emails at a time and for a large customer base this makes it more time consuming.
Read all user reviews
Pricing Range
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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos