Dotdigital vs OutboundEngine

RATING:

4.3

(186)

Dotdigital has 186 reviews and a rating of 4.29 / 5 stars vs OutboundEngine which has 45 reviews and a rating of 4.36 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.3 (186)
4.4 (45)
Ease-of-Use
4 / 5
4.5 / 5
Value for Money
4 / 5
4 / 5
Customer Support
4.5 / 5
4.5 / 5
Functionality
4 / 5
4.5 / 5
Last Review Written
April 30, 2024
March 14, 2023
Pros/Cons
  • Pros

  • I like the recommended templates that come in Dotmailer. We are excited to implement triggered campaigns.
  • The ability to track your email campaigns. Super easy to use overall.
  • Cons

  • Problem re-subscribing customers who unsubscribed in the past due to strict spam control.
  • The only thing I dislike about Dotmailer is that when sending an email to a specific group of contacts you are unable to choose another group of contacts to exclude from the send.
Read all user reviews
  • Pros

  • I thought the articles and content was the best out of my options and want to save time. I really like the content of the material and the fact that my content is unique to my clients.
  • I also like the monthly call I get from my personal Customer Service agent to make sure I'm not missing any of the features available or to remind me to send over all of my new prospects.
  • Cons

  • The content they post is not relevant and we have not gotten one lead from the service. We are stuck using them even thought the service is terrible, because we signed a 1 year contract.
  • Using them and another 3rd party; Homefinder.com made no since. If one failed, so goes the other.
Read all user reviews
Pricing Range
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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos