Astea Alliance Software


 

Astea Alliance is a hybrid field service management suite that provides large businesses tools and functionalities, which help them to manage their customer service delivery and interactions. It offers features in service lifecycle management, from the initial customer call to the closing of work orders, customer invoicing and product replacement. The solution can either be deployed on-premise or hosted in the cloud.

Astea Alliance can be tailored to suit different businesses in industries like baking, control and instrumentation, imaging, information technology, HVAC and more.

Astea Alliance's modules include customer management, service management, asset management and mobile workforce management, with workforce scheduling capabilities and both forward and reverse logistics management. These integrated modules, which share and leverage information throughout the service lifecycle can be bought as stand-alone entities or as a part of the suite.

Support is offered via phone, email, livechat and other online resources.

 

Astea Alliance - Dashboard
 
  • Astea Alliance - Dashboard
    Dashboard
  • Astea Alliance - Schedule board
    Schedule board
  • Astea Alliance - Dispatch console
    Dispatch console
  • Astea Alliance - Mobile view
    Mobile view
  • Astea Alliance - Mobile work list
    Mobile work list
  • Astea Alliance - Mobile job status
    Mobile job status
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

9 Reviews of Astea Alliance

 

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Software Advice Reviews (1)
More Reviews (8)

Showing 1-1 of 1

Lisa from Scientific Games
Specialty: Information Technology

May 2015

May 2015

Keeps kicking me out

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

I do like this product. My note 4 went thru updates. After that I get kicked out of this app up to 30x a day. It's a pain when I'm trying to complete service calls.

Likes Least

Keeps kicking me out 20 to 30x a day. I try to complete my service calls and have to wait to log back in.

Recommendations

Wait till they fix the bug. Other than that, I like it.

 
 
 
Showing 1-8 of 8


April 2018

April 2018

Decent software for documenting our tickets but can be improved

Ease-of-use

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Product Quality

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Pros

Can be very good to businesses who are documenting service tickets but for large scale companies, I would not recommend due to reliability.

Cons

As stated above, there was some reliability issues with the software. It was down quite often and we had to enter in all of our documentation again and it was a hassle. For a serious large scale usage, I would recommended another tool

Review Source: Capterra
 

Jaime from Redflex
Number of employees: 201-500 employees Employees number: 201-500 employees

April 2018

April 2018

Our engagement with Astea and the result of our implementation has all been very positive.

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Functionality

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Workforce management and scheduling/dispatch in a single system of record has reduced costs in our organisation.

Pros

Ease of configuration and customization (e.g. the ability to easily add fields and functions the service order UI).

Cons

The lack of ability to create user generated reports across different (e.g. combine data from service orders, activities and checklists).

Review Source: Capterra
 


January 2018

January 2018

Astea Alliance Debacle

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Support

It was a great exercise in what not to do.

Pros

The software has some features that could make it a huge asset to business. It offers multiple modules to cover a variety of scenarios and processes for daily business.

Cons

The product was unreliable and and could not perform to a level that would benefit our organization. Customer service was poor, and excuses from Astea were plentiful. It was a painful experience that we devoted a huge amount of resources to with no return on our investment. We ended up resorting to a different software.

Review Source: Capterra
 

Deb from Park Place Technologies

January 2018

January 2018

Support is good during our current implementation.

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Functionality

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Support

The benefits of Astea include real time inventory, Field Service accuracy, and a solid view of the customer activity.

Pros

Astea Alliance is easy to use and provides a full picture of the customer and all activities. The mobile application has made the field service function fast and easy. Astea team is easy to work with and very helpful.

Cons

I feel it takes too long to get a customization through the process. Would like to see a quicker turnaround time in changes made to the software.

Review Source: Capterra
 

Jody from Veritek Global

January 2018

January 2018

Reliable, easy to use software.

Ease-of-use

Functionality

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Value for Money

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Pros

Astea has some powerful background processes that has allowed us to reduce order turn dramatically and reduce inefficiencies dramatically. The data held in the background is solid, which has enabled more accurate reporting.

Cons

Occasionally the service processes running on the server will run away with themselves, leading to RAM bottlenecks that degrade server performance. Records can lock the user updating them into the service order and not release them correctly, leading the record to not be usable before an Administrator has intervened.

Review Source: Capterra
 


January 2018

January 2018

After customization the application is very powerfull.

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Functionality

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Customer Support

Value for Money

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Full digitial service management process.

Pros

I like most that the application follows the ITIL approach.
Also very helpfull is the embedded BI.
The split of functionalities into modules.
The user friendly mobile client and a "fully digitalized service management process" from call logging to invoicing.

Cons

The split between the mobile client and employee portal.
The "ERP look&feel".
Features within the self service portal.

Review Source: Capterra
 


January 2018

January 2018

Business Analyst to support Astea and provide IT support.

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Functionality

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Value for Money

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Support

Too early for me to give feedback.

Pros

Search capabilities. Flexibility to support multiple business rules. Technical tools such as Escalations and imports to extend capabilities.

Cons

Ongoing intermittent issues and Inability to troubleshoot. Only been using Astea for less than a year so still learning capabilities.

Review Source: Capterra
 

John James

May 2017

May 2017

Ease-of-use
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Quality
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Value
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Support
Source: GetApp