--- title: "IFS Cloud FSM Software Reviews, Demo & Pricing - 2026" description: "Review of IFS Cloud FSM Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/field-service/astea-alliance-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Field Service Management Software](https://www.softwareadvice.com/field-service/) / IFS Cloud FSM Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/field-service/astea-alliance-profile/reviews/)[Alternatives](https://www.softwareadvice.com/field-service/astea-alliance-profile/alternatives/) # IFS Cloud FSM Review Custom quote 1 plan Wondering if IFS Cloud FSM is right for your organization? Our Field Service Management Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview IFS Cloud FSM 3.8 [(27)](https://www.softwareadvice.com/field-service/astea-alliance-profile/reviews/) Pricing Pricing available upon request ### About IFS Cloud FSM Astea Alliance Enterprise is an end-to-end field service management (FSM) and mobility platform that provides large and enterprise service companies with functionality to support the full service lifecycle, from the initial customer call to the closing of work orders, customer invoicing and asset retirement and product replacement. The solution can be deployed on-premises or hosted in the cloud. Alliance Enterprise can blend planning and optimization of break/fix, preventative maintenance, predictive, project-based and remote service work orders across a native (W2), third party and contingent workforce. Astea Alliance's modules include customer management, service management, asset management and mobile workforce management, with workforce scheduling capabilities, forward and reverse logistics management, project management, depot repair and more. These integrated modules, which share and leverage information throughout the service lifecycle, can be bought as standalone entities or as a part of the suite. Support is offered via phone, email, live chat and other online resources. Do you work for IFS Cloud FSM? [Manage this product listing](https://www.g2.com/products/ifs-cloud-fsm/claim_requests/new?auto=true) Wondering if IFS Cloud FSM is right for your organization? Our Field Service Management Software selection experts can help you in 15 minutes or less. ## IFS Cloud FSM User Interface ## Popular IFS Cloud FSM Alternatives Main Product IFS Cloud FSM 3.8 [(27)](https://www.softwareadvice.com/field-service/astea-alliance-profile/reviews/) Ratings Breakdown - 3.56Ease of use - 3.81Value for money - 3.81Customer support - 4.10Functionality Pricing Available upon request Get Price Alternative Product [Synchroteam](https://www.softwareadvice.com/scheduling/synchroteam-profile/) 4.4 [(96)](https://www.softwareadvice.com/scheduling/synchroteam-profile/reviews/) Ratings Breakdown - 4.41Ease of use - 4.33Value for money - 4.28Customer support - 4.16Functionality Pricing Starting at $49.00 per month Get Price Alternative Product [Jobber](https://www.softwareadvice.com/field-service/jobber-profile/) 4.6 [(1483)](https://www.softwareadvice.com/field-service/jobber-profile/reviews/) Ratings Breakdown - 4.62Ease of use - 4.40Value for money - 4.59Customer support - 4.35Functionality Pricing Starting at $39.00 per month Get Price Alternative Product [FieldPulse](https://www.softwareadvice.com/field-service/fieldpulse-profile/) 4.6 [(496)](https://www.softwareadvice.com/field-service/fieldpulse-profile/reviews/) Ratings Breakdown - 4.51Ease of use - 4.46Value for money - 4.67Customer support - 4.40Functionality Pricing Available upon request Get Price Alternative Product [ServiceTitan](https://www.softwareadvice.com/field-service/servicetitan-profile/) 4.3 [(340)](https://www.softwareadvice.com/field-service/servicetitan-profile/reviews/) Ratings Breakdown - 4.12Ease of use - 3.81Value for money - 4.00Customer support - 4.18Functionality Pricing Available upon request Get Price Alternative Product [AI Field Mgmt](https://www.softwareadvice.com/construction/ai-field-management-profile/) 4.9 [(69)](https://www.softwareadvice.com/construction/ai-field-management-profile/reviews/) Ratings Breakdown - 4.84Ease of use - 4.91Value for money - 4.85Customer support - 4.87Functionality Pricing Starting at $9.99 per month Get Price ## IFS Cloud FSM Pricing and Plans Starting price: Connect with an advisor for pricing Free Trial Free Version Basic Pricing available upon request No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## IFS Cloud FSM Features - Popular features found in Field Service Management Alerts/Notifications Billing & Invoicing Calendar Management Contact Database Electronic Signature GPS Inventory Management Mobile Access Online Time Clock Quotes/Estimates Routing Service History - More features of IFS Cloud FSM Access Controls/Permissions API Contractor Management Customer Management Project Management Real-Time Reporting Scheduling Technician Management Workforce Management ## IFS Cloud FSM Integrations Upsales CRM Integration rated undefined from -1 review ## IFS Cloud FSM User Reviews ## IFS Cloud FSM customer ratings - Overall rating: 3.8/5 - Total reviews: 27 ### Rating distribution - 5 stars: 4 reviews (15%) - 4 stars: 16 reviews (59%) - 3 stars: 6 reviews (22%) - 2 stars: 0 reviews (0%) - 1 star: 1 reviews (4%) ### Secondary ratings - Ease of use: 3.6/5 - Value for money: 3.8/5 - Customer support: 3.8/5 - Functionality: 4.1/5 --- ### Astea Alliance Review - Overall rating: 4/5 - Reviewer: Natalie G. - Verified reviewer: Yes - Industry: Construction - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, I would recommend this product to other businesses. It is a great tool to track employee hours, material prices and so much more relating to jobs. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I like all of the information that is available related to each specific job. We use Astea Alliance for "break-fix" or "service" jobs, which are smaller jobs. I working as an Accounting Specialist and I bill several of these jobs in Astea every day. I enjoy being able to see location information for the project, the price of services and material, all of the actions that have been taken during the lifetime of the project, etc. We also use the attachment function a lot to provide backup documentation for the project. #### Cons My least favorite part about this software is that the search functions can be a little finicky and you have to be very specific with what you are searching for when using the search function in Astea. --- ### Great all in one product. - Overall rating: 5/5 - Reviewer: Daniel K. - Verified reviewer: Yes - Industry: Supermarkets - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: November 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have worked with many companies, but nobody has provided the exceptional support that Astea has. Our project manager is extremely dedicated, and their development team has been able to create customizations that we were told by others was not possible. They have always been able to help us quickly, and resolve any issues we have had. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The Astea Enterprise product is a huge leap in automation for our company. The advanced workflow application saves our team members times as we can automate tasks that our team would normally do manually. The customization support allows us to set the application up in a way that is easy for our team members to learn. #### Cons The only complaint I would have is about the new Manager Workbench. It is rather slow, and missing some features for our dispatchers to properly use it correctly. This is a new feature so I am sure that Astea will be adding more options soon. --- ### User Review - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Consumer Services - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. MANY features and capabilities - AWESOME! But there's way too many steps required to complete necessary tasks. #### Ratings breakdown - Ease of use: 2/5 - Functionality: 5/5 #### Pros MANY features and capabilities. More than I as a user will ever need. #### Cons There's way too many steps required to complete necessary tasks. --- ### Loaded with features, can be a bit overwhelming - Overall rating: 4/5 - Reviewer: Patrick R. - Industry: Telecommunications - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Astea Alliance is a full featured field service software that covers almost every need you may have. It can be customized to an organization's particular needs and procedures, and integration is available for a number of back-end systems. While it is full featured, it can at times be overwhelming to learn if you try to implement everything at once. Best method is to start with the basic feature set, and add to it once you are comfortable. Astea continues to work on making the software more customizable by the end user, but there are many things that will require the help of the developers at Astea. This is discouraging as the hourly rate is high and can get very expensive. It would help to have someone on staff that is tech savvy and has some programming knowledge including being well versed in SQL. Overall, you will be hard pressed to find something you need that Astea Alliance won't be able to handle, either out of the box or through customization. Proper set up and implementation in the beginning will go a long way. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros The software offers a full feature set and can be used in a number of industries. The mobile component allows real time data entry from the field for instantaneous feedback. #### Cons Because it is very comprehensive, it can be overwhelming to learn. One step at a time is a good philosophy. There are also many things that will require assistance from the folks at Astea, and there is usually a charge for the assistance which can get quite expensive. --- ### Service Order Module within Astea Alliance - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Professional Training & Coaching - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The service module in ASTEA covers all scenarios you could have in workforce planning, billing, invoicing and inventory management. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Workforce planning with the dispatching console in ASTEA is a very self-explaining tool. A perfect visualization of the workorder status, travelling allows to plan highly efficient. Service Contract Setup is extremely flexible. Once set up, pricing is completely automised. #### Cons The system speed is someties very slow. Especially in Australia. The pages are sometimes overloaded with fields and buttons that are required in only 10% of all processes. --- ### Support is good during our current implementation. - Overall rating: 4/5 - Reviewer: Deb M. - Verified reviewer: Yes - Product usage: Used daily for more than 2 years - Reviewed: January 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The benefits of Astea include real time inventory, Field Service accuracy, and a solid view of the customer activity. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Astea Alliance is easy to use and provides a full picture of the customer and all activities. The mobile application has made the field service function fast and easy. Astea team is easy to work with and very helpful. #### Cons I feel it takes too long to get a customization through the process. Would like to see a quicker turnaround time in changes made to the software. --- ### After customization the application is very powerfull. - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Full digitial service management process. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like most that the application follows the ITIL approach. Also very helpfull is the embedded BI. The split of functionalities into modules. The user friendly mobile client and a "fully digitalized service management process" from call logging to invoicing. #### Cons The split between the mobile client and employee portal. The "ERP look&feel". Features within the self service portal. --- ### Good Platform for ticketing - Overall rating: 5/5 - Reviewer: Gopi N. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Field engineers can use the mobile app to get the tickets and resolve the tickets. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use and there are many functions. #### Cons it is slow because it needs to load the fields. #### Reasons for switching to IFS Cloud FSM not sure, the decision was from the management. It was a good platform also --- ### Astea Alliance Debacle - Overall rating: 1/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Product usage: Used daily for less than 12 months - Reviewed: January 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It was a great exercise in what not to do. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros The software has some features that could make it a huge asset to business. It offers multiple modules to cover a variety of scenarios and processes for daily business. #### Cons The product was unreliable and and could not perform to a level that would benefit our organization. Customer service was poor, and excuses from Astea were plentiful. It was a painful experience that we devoted a huge amount of resources to with no return on our investment. We ended up resorting to a different software. --- ### Business Analyst to support Astea and provide IT support. - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Product usage: Used daily for less than 12 months - Reviewed: January 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Too early for me to give feedback. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Search capabilities. Flexibility to support multiple business rules. Technical tools such as Escalations and imports to extend capabilities. #### Cons Ongoing intermittent issues and Inability to troubleshoot. Only been using Astea for less than a year so still learning capabilities. --- Showing 1 - 10 of 27 Reviews [See All Reviews](https://www.softwareadvice.com/field-service/astea-alliance-profile/reviews/) ## Other Top Recommended Field Service Management Software [Housecall Pro](https://www.softwareadvice.com/construction/housecall-profile/) **4.7** (2745) Recently recommended **514** times [Salesforce Service Cloud](https://www.softwareadvice.com/crm/service-cloud-profile/) **4.5** (830) Recently recommended **152** times [Simpro](https://www.softwareadvice.com/cafm/simpro-enterprise-profile/) **4.0** (148) Recently recommended **135** times [WEX Field Service Management](https://www.softwareadvice.com/crm/payzer-profile/) **4.6** (64) Recently recommended **96** times Stuck Between Options? 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