# Astea Alliance Software Reviews, Demo & Pricing - 2026 > Review of Astea Alliance Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/field-service/astea-alliance-profile --- [Home](https://www.softwareadvice.com/) / [HVAC Software](https://www.softwareadvice.com/field-service/hvac-comparison/) / Astea Alliance Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/field-service/astea-alliance-profile/reviews/)[Alternatives](https://www.softwareadvice.com/field-service/astea-alliance-profile/alternatives/) # Astea Alliance 2026: Benefits, Features & Pricing Wondering if Astea Alliance is right for your organization? Our HVAC Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview Astea Alliance 3.8 [(27)](https://www.softwareadvice.com/field-service/astea-alliance-profile/reviews/) Pricing Pricing available upon request ### About Astea Alliance Astea Alliance Enterprise is an end-to-end field service management (FSM) and mobility platform that provides large and enterprise service companies with functionality to support the full service lifecycle, from the initial customer call to the closing of work orders, customer invoicing and asset retirement and product replacement. The solution can be deployed on-premises or hosted in the cloud. Alliance Enterprise can blend planning and optimization of break/fix, preventative maintenance, predictive, project-based and remote service work orders across a native (W2), third party and contingent workforce. Astea Alliance's modules include customer management, service management, asset management and mobile workforce management, with workforce scheduling capabilities, forward and reverse logistics management, project management, depot repair and more. These integrated modules, which share and leverage information throughout the service lifecycle, can be bought as standalone entities or as a part of the suite. Support is offered via phone, email, live chat and other online resources. Wondering if Astea Alliance is right for your organization? Our HVAC Software selection experts can help you in 15 minutes or less. ## Astea Alliance User Interface ## Popular Astea Alliance Alternatives Main Product Astea Alliance 3.8 [(27)](https://www.softwareadvice.com/field-service/astea-alliance-profile/reviews/) Ratings Breakdown - 3.56Ease of use - 3.81Value for money - 3.81Customer support - 4.10Functionality Pricing Available upon request Get Price Alternative Product [Synchroteam](https://www.softwareadvice.com/scheduling/synchroteam-profile/) 4.4 [(96)](https://www.softwareadvice.com/scheduling/synchroteam-profile/reviews/) Ratings Breakdown - 4.41Ease of use - 4.33Value for money - 4.28Customer support - 4.16Functionality Pricing Starting at $49.00 per month Get Price Alternative Product [Jobber](https://www.softwareadvice.com/field-service/jobber-profile/) 4.6 [(1463)](https://www.softwareadvice.com/field-service/jobber-profile/reviews/) Ratings Breakdown - 4.62Ease of use - 4.40Value for money - 4.59Customer support - 4.35Functionality Pricing Starting at $39.00 per month Get Price Alternative Product [FieldPulse](https://www.softwareadvice.com/field-service/fieldpulse-profile/) 4.6 [(468)](https://www.softwareadvice.com/field-service/fieldpulse-profile/reviews/) Ratings Breakdown - 4.51Ease of use - 4.48Value for money - 4.68Customer support - 4.39Functionality Pricing Available upon request Get Price Alternative Product [ServiceTitan](https://www.softwareadvice.com/field-service/servicetitan-profile/) 4.3 [(336)](https://www.softwareadvice.com/field-service/servicetitan-profile/reviews/) Ratings Breakdown - 4.13Ease of use - 3.83Value for money - 4.02Customer support - 4.19Functionality Pricing Available upon request Get Price Alternative Product [AI Field Management](https://www.softwareadvice.com/construction/ai-field-management-profile/) 4.9 [(69)](https://www.softwareadvice.com/construction/ai-field-management-profile/reviews/) Ratings Breakdown - 4.84Ease of use - 4.91Value for money - 4.85Customer support - 4.87Functionality Pricing Starting at $9.99 per month Get Price ## Astea Alliance Pricing and Plans Starting price: Connect with an advisor for pricing Free Trial Free Version Basic Pricing available upon request No plan information available Confused about pricing? 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Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Astea Alliance Features - Popular features found in HVAC Billing & Invoicing Calendar Management Customer Database Electronic Payments Inventory Management Location Tracking Maintenance Scheduling Mobile Access Service History Technician Management - More features of Astea Alliance Access Controls/Permissions API Contractor Management Customer Management GPS Project Management Real-Time Reporting Scheduling Workforce Management ## Astea Alliance Integrations SAP Business One Integration rated undefined from -1 review Webex Suite Integration rated undefined from -1 review Vertex Integration rated undefined from -1 review QuickBooks Online Advanced Integration rated undefined from -1 review Avaya Experience Platform Integration rated undefined from -1 review Salesforce Marketing Cloud Integration rated undefined from -1 review See all 9 integrations ## Astea Alliance User Reviews Overall Rating 3.8 Ratings Breakdown 5 15% 4 59% 3 22% 2 0% 1 4% Secondary Ratings Ease of Use 3.6 Value for money 3.8 Customer support 3.8 Functionality 4.1 Natalie G. Verified reviewer Construction 1001-5000 employees Used daily for more than 2 years Review source Reviewed November 2018 Astea Alliance Review 4 Overall, I would recommend this product to other businesses. It is a great tool to track employee hours, material prices and so much more relating to jobs. Ratings Breakdown 3 Ease of use 4 Value for money 4 Customer support 4 Functionality Pros: I like all of the information that is available related to each specific job. We use Astea Alliance for "break-fix" or "service" jobs, which are smaller jobs. I working as an Accounting Specialist and I bill several of these jobs in Astea every day. I enjoy being able to see location information for the project, the price of services and material, all of the actions that have been taken during the lifetime of the project, etc. We also use the attachment function a lot to provide backup documentation for the project. Cons: My least favorite part about this software is that the search functions can be a little finicky and you have to be very specific with what you are searching for when using the search function in Astea. Read More Daniel K. Verified reviewer Supermarkets 10000+ employees Used daily for more than 2 years Review source Reviewed November 2018 Great all in one product. 5 I have worked with many companies, but nobody has provided the exceptional support that Astea has. Our project manager is extremely dedicated, and their development team has been able to create customizations that we were told by others was not possible. They have always been able to help us quickly, and resolve any issues we have had. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The Astea Enterprise product is a huge leap in automation for our company. The advanced workflow application saves our team members times as we can automate tasks that our team would normally do manually. The customization support allows us to set the application up in a way that is easy for our team members to learn. Cons: The only complaint I would have is about the new Manager Workbench. It is rather slow, and missing some features for our dispatchers to properly use it correctly. This is a new feature so I am sure that Astea will be adding more options soon. Read More VR Verified Reviewer Consumer Services 1001-5000 employees Used daily for more than 2 years Review source Reviewed November 2018 User Review 3 MANY features and capabilities - AWESOME! But there's way too many steps required to complete necessary tasks. Ratings Breakdown 2 Ease of use 5 Functionality Pros: MANY features and capabilities. More than I as a user will ever need. Cons: There's way too many steps required to complete necessary tasks. Read More PR Patrick R. Telecommunications 51-200 employees Used daily for more than 2 years Review source Reviewed December 2018 Loaded with features, can be a bit overwhelming 4 Astea Alliance is a full featured field service software that covers almost every need you may have. It can be customized to an organization's particular needs and procedures, and integration is available for a number of back-end systems. While it is full featured, it can at times be overwhelming to learn if you try to implement everything at once. Best method is to start with the basic feature set, and add to it once you are comfortable. Astea continues to work on making the software more customizable by the end user, but there are many things that will require the help of the developers at Astea. This is discouraging as the hourly rate is high and can get very expensive. It would help to have someone on staff that is tech savvy and has some programming knowledge including being well versed in SQL. Overall, you will be hard pressed to find something you need that Astea Alliance won't be able to handle, either out of the box or through customization. Proper set up and implementation in the beginning will go a long way. Ratings Breakdown 3 Ease of use 4 Value for money 3 Customer support 5 Functionality Pros: The software offers a full feature set and can be used in a number of industries. The mobile component allows real time data entry from the field for instantaneous feedback. Cons: Because it is very comprehensive, it can be overwhelming to learn. One step at a time is a good philosophy. There are also many things that will require assistance from the folks at Astea, and there is usually a charge for the assistance which can get quite expensive. Read More VR Verified Reviewer Professional Training & Coaching 1001-5000 employees Used daily for more than 2 years Review source Reviewed December 2018 Service Order Module within Astea Alliance 4 The service module in ASTEA covers all scenarios you could have in workforce planning, billing, invoicing and inventory management. Ratings Breakdown 4 Ease of use 4 Value for money 5 Customer support 5 Functionality Pros: Workforce planning with the dispatching console in ASTEA is a very self-explaining tool. A perfect visualization of the workorder status, travelling allows to plan highly efficient. Service Contract Setup is extremely flexible. Once set up, pricing is completely automised. Cons: The system speed is someties very slow. Especially in Australia. The pages are sometimes overloaded with fields and buttons that are required in only 10% of all processes. Read More Deb M. Verified reviewer Used daily for more than 2 years Review source Reviewed January 2018 Support is good during our current implementation. 4 The benefits of Astea include real time inventory, Field Service accuracy, and a solid view of the customer activity. Ratings Breakdown 4 Ease of use 4 Value for money 4 Customer support 3 Functionality Pros: Astea Alliance is easy to use and provides a full picture of the customer and all activities. The mobile application has made the field service function fast and easy. Astea team is easy to work with and very helpful. Cons: I feel it takes too long to get a customization through the process. Would like to see a quicker turnaround time in changes made to the software. Read More VR Verified Reviewer 1001-5000 employees Used daily for less than 2 years Review source Reviewed January 2018 After customization the application is very powerfull. 4 Full digitial service management process. Ratings Breakdown 3 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: I like most that the application follows the ITIL approach. Also very helpfull is the embedded BI. The split of functionalities into modules. The user friendly mobile client and a "fully digitalized service management process" from call logging to invoicing. Cons: The split between the mobile client and employee portal. The "ERP look&feel". Features within the self service portal. Read More Gopi N. Verified reviewer Information Technology and Services 501-1000 employees Used daily for more than 2 years Review source Reviewed August 2019 Good Platform for ticketing 5 Field engineers can use the mobile app to get the tickets and resolve the tickets. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Ease of use and there are many functions. Cons: it is slow because it needs to load the fields. Reasons for switching to Astea Alliance not sure, the decision was from the management. It was a good platform also Read More VR Verified Reviewer Used daily for less than 12 months Review source Reviewed January 2018 Astea Alliance Debacle 1 It was a great exercise in what not to do. Ratings Breakdown 1 Ease of use 1 Value for money 1 Customer support 1 Functionality Pros: The software has some features that could make it a huge asset to business. It offers multiple modules to cover a variety of scenarios and processes for daily business. Cons: The product was unreliable and and could not perform to a level that would benefit our organization. Customer service was poor, and excuses from Astea were plentiful. It was a painful experience that we devoted a huge amount of resources to with no return on our investment. We ended up resorting to a different software. Read More VR Verified Reviewer Used daily for less than 12 months Review source Reviewed January 2018 Business Analyst to support Astea and provide IT support. 4 Too early for me to give feedback. Ratings Breakdown 4 Ease of use 4 Value for money 4 Customer support 4 Functionality Pros: Search capabilities. Flexibility to support multiple business rules. Technical tools such as Escalations and imports to extend capabilities. Cons: Ongoing intermittent issues and Inability to troubleshoot. Only been using Astea for less than a year so still learning capabilities. 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