Astea Alliance software


10 reviews(3.5/5)
10 reviews(3.5/5)

Astea Alliance Enterprise is an end-to-end field service management (FSM) and mobility platform that provides large and enterprise service companies with functionality to support the full service lifecycle, from the initial customer call to the closing of work orders, customer invoicing and asset retirement and product replacement. The solution can be deployed on-premises or hosted in the cloud.

Alliance Enterprise can blend planning and optimization of break/fix, preventative maintenance, predictive, project-based and remote service work orders across a native (W2), third party and contingent workforce.

Astea Alliance's modules include customer management, service management, asset management and mobile workforce management, with workforce scheduling capabilities, forward and reverse logistics management, project management, depot repair and more. These integrated modules, which share and leverage information throughout the service lifecycle, can be bought as standalone entities or as a part of the suite.

Support is offered via phone, email, live chat and other online resources.

Supported Operating System(s):
Windows 7 , Windows Vista , Windows XP , Web browser (OS agnostic) , Windows 2000 , Windows 8 , Windows 10

10 Reviews of Astea Alliance

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  • Verified Reviewer

    Number of employees: 11-50 employees

    April 2018

    Decent software for documenting our tickets but can be improved

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    Can be very good to businesses who are documenting service tickets but for large scale companies, I would not recommend due to reliability.

    Cons

    As stated above, there was some reliability issues with the software. It was down quite often and we had to enter in all of our documentation again and it was a hassle. For a serious large scale usage, I would recommended another tool

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Jaime from Redflex

    Number of employees: 201-500 employees

    April 2018

    Our engagement with Astea and the result of our implementation has all been very positive.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Workforce management and scheduling/dispatch in a single system of record has reduced costs in our organisation.

    Pros

    Ease of configuration and customization (e.g. the ability to easily add fields and functions the service order UI).

    Cons

    The lack of ability to create user generated reports across different (e.g. combine data from service orders, activities and checklists).

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    January 2018

    Astea Alliance Debacle

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It was a great exercise in what not to do.

    Pros

    The software has some features that could make it a huge asset to business. It offers multiple modules to cover a variety of scenarios and processes for daily business.

    Cons

    The product was unreliable and and could not perform to a level that would benefit our organization. Customer service was poor, and excuses from Astea were plentiful. It was a painful experience that we devoted a huge amount of resources to with no return on our investment. We ended up resorting to a different software.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Deb from Park Place Technologies

    January 2018

    Support is good during our current implementation.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The benefits of Astea include real time inventory, Field Service accuracy, and a solid view of the customer activity.

    Pros

    Astea Alliance is easy to use and provides a full picture of the customer and all activities. The mobile application has made the field service function fast and easy. Astea team is easy to work with and very helpful.

    Cons

    I feel it takes too long to get a customization through the process. Would like to see a quicker turnaround time in changes made to the software.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Jody from Veritek Global

    January 2018

    Reliable, easy to use software.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Astea has some powerful background processes that has allowed us to reduce order turn dramatically and reduce inefficiencies dramatically. The data held in the background is solid, which has enabled more accurate reporting.

    Cons

    Occasionally the service processes running on the server will run away with themselves, leading to RAM bottlenecks that degrade server performance. Records can lock the user updating them into the service order and not release them correctly, leading the record to not be usable before an Administrator has intervened.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 1,001-5,000 employees

    January 2018

    After customization the application is very powerfull.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Full digitial service management process.

    Pros

    I like most that the application follows the ITIL approach.
    Also very helpfull is the embedded BI.
    The split of functionalities into modules.
    The user friendly mobile client and a "fully digitalized service management process" from call logging to invoicing.

    Cons

    The split between the mobile client and employee portal.
    The "ERP look&feel".
    Features within the self service portal.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    January 2018

    Business Analyst to support Astea and provide IT support.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Too early for me to give feedback.

    Pros

    Search capabilities. Flexibility to support multiple business rules. Technical tools such as Escalations and imports to extend capabilities.

    Cons

    Ongoing intermittent issues and Inability to troubleshoot. Only been using Astea for less than a year so still learning capabilities.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Lisa from Scientific Games

    Specialty: Information Technology

    May 2015

    Keeps kicking me out

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    I do like this product. My note 4 went thru updates. After that I get kicked out of this app up to 30x a day. It's a pain when I'm trying to complete service calls.

    Cons

    Keeps kicking me out 20 to 30x a day. I try to complete my service calls and have to wait to log back in.

  • July 2018

    Quality
    Support
    N/A
    This review was submitted organically. No incentive was offered
    Review Source: GetApp
  • May 2017

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Review Source: GetApp
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