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BookSteam software

55 reviews(5.0/5)
55 reviews(5.0/5)

BookSteam is an online appointment scheduling solution. It offers business and customer-facing functionality so that customers/clients can schedule appointments online, while businesses can manage these appointments on the backend. This solution offers online scheduling, database management, email and text message notifications and online payments.

BookSteam creates a custom website for businesses that display business details, a list of services, client reviews and a "book now" button for accessing and scheduling appointments.

The database management tool allows business to collect and manage customer/client contact information as well as appointment information and history. With this information in hand, businesses can send special offers for customers/clients who are overdue for another appointment.

BookSteam also utilizes email and text reminders to keep clients up-to-date and connected, even while are on-the-go. Clients and staff members receive instant notifications for scheduled appointment.

Finally, BookSteam offers online credit card payments feature. Specifically, this feature includes keeping cards on file, requiring a deposit as well as simply collecting the full payment.

Supported Operating System(s):
Web browser (OS agnostic)

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55 Reviews of BookSteam

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  • Verified Reviewer

    August 2018

    Absolutely tremendous

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Being able to manage my clientes, invoices as well as my favorite feature of selling my photography online.

    Pros

    Absolutely the only way I will keep my appointments lined up! The best feature that I enjoy is selling my photography online. This has helped my company retain and grow tremendously throughout the last two years.

    Cons

    When I first started using book steam I couldn't access it from my phone. As of now I am able to have everything from my desktop on my mobile devices through my business.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Nicholas from College Advising Corps

    Number of employees: 501-1,000 employees

    July 2018

    I used a trial edition of booksteam as part of a corporate offer

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The product had a great visual layout and was somewhat easy to navigate. Only using a trial version, I did not get the full experience.

    Cons

    I had a hard time understanding where to find certain aspects and items on the application. Again, the trial version may be limiting access.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • iyalekhue from University of Benin(uniben)

    Specialty: Education

    Number of employees: 501-1,000 employees

    July 2018

    Fantastic experience

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Apart from the fact that the software is easy to use, it also has a wonderful support feature that listens to feedback

    Cons

    I must say, so far the software has helped my clients organize appointments, but there is definitely room for improvement.

    This review was submitted organically. No incentive was offered
    Review Source

  • John Kennedy from Cience

    Specialty: Other

    Number of employees: 201-500 employees

    June 2018

    BookSteam Works!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    BookSteam is the best appointment scheduling tool I found available in the market so far.

    Pros

    It works for me! I love it because it is very user friendly. The interface itself serves as your guide to navigate through it.

    Cons

    It took long to set up. I am not so sure if it's just me, my computer, the connection or the software.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source

  • Geraldine from Cience

    Specialty: Other

    Number of employees: 201-500 employees

    June 2018

    BookSteam Helps me a Lot!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    BookSteam is a very useful and versatile appointment scheduling software.

    Pros

    The software has a slick and easy to use interface, very easy to navigate. Reports are also generated automatically so it is easy to track attendance.

    Cons

    The first time you set it up is a bit confusing and it took long but once done, it worked perfectly fine.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source

  • Steven from LoSasso

    Number of employees: 11-50 employees

    April 2018

    I really like the how simple and easy it is to use.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I really like how simple and easy it is for someone to learn and use the software. I also found the customer support very helpful.

    Cons

    I honestly have nothing but good things to say about this software. I have had nothing but good experiences while using this software.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Aleeda from Digital Tangent

    April 2018

    Not as good as acuity

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Good range of features and the ability to issue class packages for classes is great. The front end is responsive and simple yet good design.

    Cons

    Unable to customsise email templates. I switched to booksteam from acuity because I wanted my clients to be able to book recurring appointments but most of my clients have complained that their recurring appointments don't usually work.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Shah Abdul Latif from VoidLoops

    Specialty: IT services

    Number of employees: 11-50 employees

    March 2018

    Late to know about it but... Seriously impressed!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Very good customer support. Quite versatile solutions with plenty of options to select from. Very helpful reports. Beautiful User Interface.

    Cons

    Somehow confusing at set up but that't not a big deal. Some minor issues but again not a deal breaker.

    This review was submitted organically. No incentive was offered
    Review Source

  • Chris from Kroc Center

    Specialty: Other

    Number of employees: 201-500 employees

    February 2018

    Scheduling made easy!

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    Many features and produces thorough reporting to organize and streamline your business. When running into issues I have had a great experience with their customer support. Very timely and gets me the answers I need. Scheduling and tracking appointments made easy.

    Cons

    The start up process may take some time to learn. With so many feature it's understandable. Short term pain for long term gain which will save you many hours and keep you organized. Give it a try!

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Verified Reviewer

    January 2018

    This was not my favorite

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Cons

    I don't like how I have to do most of the setup from a computer. I'm on my laptop various times throughout the day, but I like having everything accessible in the palm of my hand.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Anastasia from Healing Hands Therapeutic Massage & Corporate Wellness

    Number of employees: 51-200 employees

    December 2017

    Booksteam is the BEST scheduling software out there! We tried two others but third time's a charm.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Booksteam completely streamlined our old-school manual signup process and is light years ahead of the competition (SignUpGenius in particular). We are now able to have customers sort classes by location/practitioner/modality and class instructors are issued tablets to mark who attended (and didn't). This saves us SO many hours of work each week, it's great!

    Pros

    Booksteam is so versatile - customers can search by location, practitioner, class type, etc. And the reports it generates are very helpful in terms of tracking attendance, no-shows, and seeing trends develop over time. Also, I have to give a shout-out to customer support which is second to none. We had a LOT of questions when setting up the system, and I can honestly say there was not a single time they did not reply quickly and concisely (usually within a 2-hour window; sometimes as quickly as 5 minutes). This is a HUGE step up from the customer support at the two other scheduling services we tried.

    Cons

    I would just say that the setup process (particularly for multiple practitioners across several locations) takes a loooooong time. But I think it would with any software that has as many capabilities as this one. Once the setup is done, though, the hours it will save you in the future make it all worthwhile!

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Matthew from Sheffield Ashtanga Yoga /Massage Therapy Sheffield

    Number of employees: 1 employee

    October 2017

    Works perfectly for my needs

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Saves me time, gives me a wide range of marketing options and helps me manage my clients and records

    Pros

    There is a lot of software that does appointment booking or class booking and a few that do both, but when I looked at the ones that do both something always didn't work the way I needed it to... Until I found Booksteam. The versatility and range of options have really allowed me to set everything up just as I need it and the cost is lower than most of the competition too.
    I've had to contact support a few times and they've always been super helpful and quick to respond. They've also be receptive to my development suggestions.
    Overall I've been very happy that I went with Booksteam.

    Cons

    Sometimes I find myself a bit confused by all the options, but I guess that's the price of having such great adaptability, and since the support is so good, this isn't really a problem.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Jodilyn from Moda Body + Face

    Number of employees: 1 employee

    July 2017

    So easy to use!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Clients can schedule online with ease.

    Pros

    I love how easy it it to set up and for my clients to use. Straightforward and simple. Really appreciate the MailChimp syncing, too for occasional newsletters.

    Cons

    Wish there were more color theme options or patterns to spruce it up a little while remaining basic and simple to navigate.

    Review Source: Capterra

  • Amy from iLead Consulting & Training

    July 2017

    This scheduling system has been extremely helpful to my business.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It is easy to use for the most part but when I run across something that is not completely intuitive the service team is EXTREMELY responsive.

    Cons

    When I cancel an appointment I would love to give my clients the option to reschedule at this time.

    Review Source: Capterra

  • Stacy from Shine Barber Shop

    April 2017

    So easy to use

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I've been with booksteam for over a year and have been very happy with the service. This software is a must, great value, it improved my barber shop appointment management.

    Review Source: Capterra

  • Rob from Boss Frog Tattoos

    Number of employees: 11-50 employees

    March 2017

    Booksteam is awesome!!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Their software is great! It's easy to use and has really helped us streamline our scheduling. And you cant beat their customer service. We accidentally erased one of our staff members and all her appointments. After sending a support request they got back to me almost immediately and were able to recover all the info we lost. Saved me a weeks worth of work tracking down all the appointments. I cant thank you guys enough!! Long live Booksteam!!!!

    Pros

    Easy to use. Makes it very easy to keep track of all our employees and their appointments.

    Review Source: Capterra

  • Emily from EmJ Pilates

    March 2017

    Love the customer service!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Customer service always responds quickly, in a friendly manner, and with easy to understand instructions or answers to my questions. They have taken into account my requests along with those of other clients, and have made upgrades to the software to benefit all of us.

    Review Source: Capterra

  • Gemma from Tranquility Base Massage Therapy

    Number of employees: 1 employee

    March 2017

    The Best Business Tool For Increasing Sales

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    BookSteam has simplified the scheduling of appointments not just for me but for my patients. They appreciate the ease of using the app. No more playing telephone tag.

    Pros

    Ease of use

    Cons

    Patients are expressing difficulty accessing the system if they have forgotten their password. Even when they follow the instructions to obtaining their password, they are advised that their email address is already in the system.

    Review Source: Capterra

  • Emily from EmJ Pilates

    March 2017

    Love Booksteam!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Every time I've reached out with questions, customer service has responded promptly and with easy instructions. They listen to clients and add functionality based on feedback.

    Review Source: Capterra

  • Christine from Brit & Yank [a wax studio]

    March 2017

    Perfect for one person startups

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    As an Esthetician, I have found Booksteam to offer an extremely well priced book system. It's relatively easy to figure out although it might take a few tries to figure out the inner workings. It doesn't have everything that I was hoping for but it's absolutely adequate for business owners on a budget. Clients have sometimes complained about having to insert their credit card details everytime they book but, you can reassure them that their info is never saved and actually provides protection. I use Booksteam alongside Weebly.

    Review Source: Capterra
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