About Briostack

Briostack is a cloud-based pest control management solution that helps businesses automate processes such as task scheduling, routing, billing and more. It provides an online portal, which enables customers to view service history, process payments and view invoices on a unified platform.

Supervisors can communicate via texts or emails and pre-record calls to automatically notify customers on service due dates, agreement renewals and due payments. The customer review manager allows administrators to gain service feedback from customers and quickly respond to reviews across various social media platforms. Additionally, Briostack provides mobile applications for Android and iOS devices for sales executives to track leads, view customer location and electronical...


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Supported Operating System(s):

Web browser (OS agnostic)

30 Reviews of Briostack

Average User Ratings

Overall

4.10 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(21)

21

4 stars

(2)

2

3 stars

(1)

1

2 stars

(1)

1

1 stars

(5)

5

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 30 results

March 2020

andrea from Dave's Pest Control

Company Size: 2-10 employees

Industry: Environmental Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2020

Great Software

Pros

Notification options are fantastic. Billing, appointment reminders, past due bills and card expiration are all things Brio does automatically once set up, it take a lot off accounting and customer service notification.

Cons

Brio is not difficult to use at all, I would like to see appointment blocks added but i know they are working on that.

Reasons for Switching to Briostack

PestPac was expensive and completely outdated

Response from Briostack

Replied March 2020

Andrea! We love the partnership we have with your company! We appreciate your kind word. Our goal is to provide the best options in the industry, and feedback from people like you is very important to us. As always, if you ever need anything, don't hesitate to call!

February 2018

Stephanie from Bugs Bee-Ware Exterminating Inc

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2018

I am very happy that I chose Briostack for my software upgrade!

Pros

The software is feature rich without making the software so complicated that you have to attend a multi-day seminar to understand it. Briostack assigns you an on-boarding team that walks you through the entire set up process, the help desk is available for troubleshooting, and your account representative is there for ideas, changes, and support. Their pricing is simple and easy to understand (no hidden vault fees, customer support fees, etc.) I love the automatic notification process that can occur by phone (robo- or personal recorded message) by text or by email. If you are a company that offers many different services, then your notifications can be personalized to each service type! The automatic payment features, payment plan features, and ease of billing are fantastic. Did I mention, how simple and streamlined the technician app is??? It is so simple to use, that even the technicians that are "not so tech-savvy" will love it! The star rating communication that has poured in from our customers after the appointments are completed have really motivated the team to stay on their "A" game. Our customers and team members have given us a thumbs up on this software change!!

Cons

1. Monochromatic screen coloration (would love to see color coded tabs/ sections.) 2. Would love to see a "find customer" box on the web page no matter which tab you are in. Please note that my account rep. asked me for my "cons" and is submitting them. The 2 items listed above may be used in the software update. (That's the kind of company they are.... they want your feedback)

December 2020

John from Accel Pest Control

Company Size: 51-200 employees

Industry: Environmental Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

December 2020

Briostack works great

Overall we are happy, we switched from PestPac and haven’t looked back since.

Pros

I enjoy being able to access the leads platform. I really enjoy the forums and online newsletter we get informing us of any new changes and giving us an opportunity to ask questions.

Cons

You have to clear the online cache or the app starts acting funny.

Reasons for Switching to Briostack

Cost.

August 2019

Allen from Unitech Pest and Termite

Company Size: 2-10 employees

Industry: Consumer Services

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

August 2019

RUN away don't Walk!

We tried to cancel this company but month after month they continue to bill our credit card. We went with a different company BTW the new company who we LOVE is more expensive. All I can say is these folks do not know pest control they do not understand functionality they do not understand customer service.

Pros

We decided to use this company based on their sales presentation. The functions looked great and they were very friendly. They indicated to us that a pest control technician had designed it which made sense to us. Bad Choice

Cons

Horribly heavy and difficult to use! Nothing is intuitive! Worse program we have ever used quite frankly. My office manager was literally crying one day because she thought she was too dumb to operate this program. The help desk is always friendly but they are too techy they speak a completely different language.

Reasons for Choosing Briostack

We got suckered by a slick salesman is just the truth. You guys got me once you will not get us twice. All I can really say is we had a terrible experience with the program and the people and the pain continues. It was difficult enough to change systems but then having to change 2 times in 6 months is a pain I can not describe. The countless hours and overtime literally changed our profitability this year and not for the good. I hope anyone considering this program will head my warnings and stay away... Good luck to all

Response from Briostack

Replied January 2020

We are sorry to hear about your experience, Allen. We are constantly making our program better based on requests from our customers like you and appreciate your feedback. We are sorry to hear about your office manager and wanted to let you know that our support team is always available for assistance, & assure you she isn't "too dumb" to operate our program. There's no one that understands pest control more than our CEO and owner who has been in pest control for the past 23 years. If you have questions about your contract, or ways to get out of your contract please contact our support line at 801-623-5200

October 2019

Andrea from American Pest Control, Inc.

Company Size: 51-200 employees

Industry: Consumer Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

October 2019

Feature Rich with responsive, friendly customer service

The reason that we started looking for a new software provider was specifically to find a better solution for our food handling facility reporting. We are happy that Brio worked with us to provide exactly what we were looking for in station scanning and reporting.

Pros

What I like most about this software are the awesome people that back up the software. Customer service is friendly, thoughtful, responsive, and helpful. Also, there are so many reports at my fingertips. I feel like I have a much better grasp of how our company is doing at any given point in the year and in the month. Both our clients and service technicians like it, too.

Cons

It was very different than we were used to using, so for us, the learning curve was a little steep, but we all seem to have it mastered at this point. Briostack was super-helpful to us in getting everything set up properly and they worked hard to provide us with a solution to our every request.