My experience using Briostack has been positive from the beginning and over the last several years. They keep us running smoothly, great customer service and the reports that can be generated are also extremely helpful from an owner's stand point to see where you can improve your business outcomes.

When we decided to make a change to a more user friendly system for our customer tracking, scheduling, billing, etc., the transition was so easy I could not believe it. I had been through other software changes before and none of them ran as smoothly as switching to Brio stack. I had an account representative assigned and he held my hand through it all!

There are always things that could be improved but Briostack is so great about listening to their customers and giving them what they want/need. If there is something I think could be done better, I express that and they really try to make the improvement. They are very customer focused.

Problems with learning all the features it offers because of not having the time to learn them Smaller companies just need the basics not all the bells and whistles

Customer support and service is outstanding Software user friendly and their training was very good

Mobile usage was difficult for the technicians Difficulty in the route finding clients and history or notes.

We tried to cancel this company but month after month they continue to bill our credit card. We went with a different company BTW the new company who we LOVE is more expensive. All I can say is these folks do not know pest control they do not understand functionality they do not understand customer service.

We decided to use this company based on their sales presentation. The functions looked great and they were very friendly. They indicated to us that a pest control technician had designed it which made sense to us. Bad Choice

Horribly heavy and difficult to use! Nothing is intuitive! Worse program we have ever used quite frankly. My office manager was literally crying one day because she thought she was too dumb to operate this program. The help desk is always friendly but they are too techy they speak a completely different language.

The company and the software have been great to work with and we enjoy our partnership with them.

This is a product like all in this field that will require an intital setup period, that you will have to setup. Once you are set up the ease of use, and the cost savings have been great. The customer service is very helpful and they listen to your ideas and suggestions to help improve there product.

The tech app and the station reporting have been two items that still need the most growth. I have seen the improvements that are coming so they are getting better.

Notification options are fantastic. Billing, appointment reminders, past due bills and card expiration are all things Brio does automatically once set up, it take a lot off accounting and customer service notification.

Brio is not difficult to use at all, I would like to see appointment blocks added but i know they are working on that.