GoCanvas Software

4.58 / 5 (111)

About GoCanvas


GoCanvas is a cloud-based mobile business management system suitable for field service companies, including electrical, HVAC, pest control and plumbing. The solution is designed to work on any smartphone or tablet and can also be accessed on Windows computer via Windows app.

GoCanvas offers a dispatch calendar that allows users to create and assign jobs to field operators. The form builder tool can be used to create customized service forms using drag-and-drop interface. Contact management, billing, invoicing, work order management, and scheduling are all offered as standalone options, so users can choose just one or combine applications to best fit the company’s needs.

GoCanvas allows for data integration and the data auto-populates into the customized apps. This data can then be shared, and the system encrypts it using SSL grade encryption.

The solution is available on a per user per month subscription and offers support via phone, email and live chat.



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Supported Operating System(s):

Windows 7, Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

111 Reviews of GoCanvas

Average User Ratings

Overall

4.58 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(77)

4 stars

(28)

3 stars

(2)

2 stars

(1)

1 stars

(3)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 111 reviews

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December 2018

Michelle from C & R Fleet Services, Inc

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

December 2018

GoCanvas - who knew replacing forms with apps would be so easy

Our ability to capture, retain, analyze and share information quickly and clearly is better than it ever was with paper forms. From the start the help in setting up the programs and initial training made a very scary and intimidating process a breeze. I never have to go looking for paperwork only to find it incomplete and illegible. I have rarely been as satisfied with a software as I have been with this.

Pros

Extremely easy to build and use apps even for "non-tech" people.
Powerful system allows you to build complex routing with ease
PDF designer allows you to capture information you need for client while retaining all information you might need in the app for export and evaluation.
They are always looking for ways to simplify and improve the program.
They communicate changes well and consistently
I don't have to read chicken scratch from techs anymore

Cons

Tech support to solve problems is not very deep or responsive.

December 2018

Marc from Stanton Mechanical Inc.

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

December 2018

Save time and money!

We are a commercial and institutional HVAC service company. GoCanvas has solved several issues including legibility of service tickets (previously hand written) as well as quick delivery of the tickets (used to use FedEx overnight at the end of each week for each field employee). This cut our billing time down by 2 weeks. We are also using GoCanvas to create weekly time sheets, field quote sheets, time off requests and vehicle repair requests. We have several other forms which we will be creating soon. The staff at GoCanvas is extremely knowledgeable and creative. I have not come across anybody that was not excited about their product and ready and willing to solve my problems. I highly recommend GoCanvas for forms and processes to any industry with a need.

Pros

GoCanvas is simple to learn and use. If you either cannot or don't have time to learn the software, their customer support can help design and setup almost any form that you can envision.

Cons

Nothing in life is perfect. GoCanvas is still working to fill the gaps of what it cannot yet do. I wish the GoCanvas submissions would interact with my database software but it will not and that is not a GoCanvas issue either. My database software company will not talk (literally or figuratively) with GoCanvas. Despite this setback, GoCanvas is still a better option (in our opinion) than using the mobile version of the database software.

July 2018

Daniel from TWO MEN AND A TRUCK®

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2018

Canvas has significantly improved our operation, increased productivity and less redundancies

Canvas has cut out so many redundancies in our business and is extremely versatile. It has been fun getting creative with the workflow. Not to mention the endless advantages for remote use and management.

Pros

The fact that Canvas takes away so much extra leg work behind the scenes, freeing up time for our employees to focus energy on more critical tasks.

Cons

The only recommendation I would have is to make functional improvements on multiple departments or groups sharing the same apps and functions. For example, a franchise group with several locations that need to keep consistency with apps across the locations

March 2018

Lee from Core Contractors

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

4 of 5

March 2018

Easy to use in the field

It makes my team more efficient and helps in the field.

Pros

It is very easy to use in the field when I am meeting with a homeowner. They can sign my contracts right in their living room and it goes straight until a PDF. I like the layout of the program and customization. It has made my field team much more efficient and look more professional in the field.

Cons

If we have to change any documents, it is a bit difficult for our admin to do so. We have used it for a few years and there aren't many things that I would say are cons for Go Canvas.

July 2014

Ryan from Grower Direct Farms

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

July 2014

Retail Application for Greenhouse Growers

We are a live plant grower for "Big Box' retailers, and in some cases we own the product until the product scans through the register. We are responsible monitoring and maintaining the inventory in the garden centers, and a missed sale opportunity in the store means a missed sale for the greenhouse. It is very important that we have a true understanding of what our saleable inventory is in each store at any given time. As part of this process, we employ merchandisers who will display and care for the product while it is at the retail location, and will throw away any product that is unsaleable. To maintain an accurate inventory, we need to know the variety of plant and the quantities that were thrown away. Historically this process was done by filling out a paper form and then faxing it back to the greenhouse. Office personell would then take the faxes and then hand enter the data into our enterprise system which kept track of store inventory - a very time consuming ordeal. We worked with Go Canvas to design an app that would allow our merchandisers to capture that data using their smart phones and submit the information instantly. The back end software takes that data and consolidates it so we ccan download it into one Excel file. That file is uploaded into our enterprise system and all store inventories are updated simultaneously. While the app does save us money by spending less time hand entering updates, the real benefit is having a more accurate view of our inventory which enables us to capture every sales dollar. Overall, we have been very satisfied with the service and the customer service has been great. I explained what I needed to my rep and they built the app to my specifications, and any time we needed to tweak things, they were more than happy to comply.

January 2019

Kenneth Bryan from Globe Telecom

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2019

Fastest & Easiest Automation Solution To Any Business!

I work as a solutions architect in my country and every business that I encounter gets this solution. I'm sure that a lot of businesses out there is still not aware of GoCanvas which is why I plan to share my experience to more people.

Pros

GoCanvas is one of the most disruptive technologies available in the market today. SMBs no longer have to rely on costly software development. You can deploy an app within minutes and that changes the game!

Cons

Pretty much nothing as their support team and community are very helpful.

May 2018

Justin from Lancaster Bible College

Company Size: 201-500 employees

Review Source


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2018

Canvas

Pros

For clients in higher education looking for a premier online learning product built for social learning, Canvas is the product for you! Having worked in other learning management systems which encourage users to 'document dump' and treat their online courses like correspondence courses, I was quite pleased to design courses and teach in such a high quality learning management system. Additionally, appearance, text size, and other learning environment concerns are appropriate to the higher education context, particularly as accessibility is concerned. This is an excellent product!

Cons

As a fully featured product, there is a bit of a learning curve in using the product well. That said, i'm not sure how to avoid this in a robust learning management system.

October 2018

Jon from Countrywide

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

A Fantastic Tool For Improving Efficiency and Quality of Service

We have replaced paper property inspection forms which has not only added value to the service provided to our clients, but it has increased efficiency massively and has gone even further by protecting the company from certain liability claims by evidencing every property inspection in its entirety, with supporting photographs etc.etc.

Pros

That everything from the app to the pdf can be tailored to fully meet our requirements.

Cons

Nothing! It was easy to set up, easy to use, tweak, and easy for all users to understand and begin to use.

December 2017

Devin from Precision Document Solutions

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

December 2017

The support that you receive if and when an issue is encountered is amazing.

Pros

Canvas manages to reduce the amount of physical paperwork to such a degree I don't know if we could ever go back to manually doing the majority of what we use it for again without some *major* pains across all departments.

Cons

While the platform works for most of what we would use it for there are some issues that are only evident when using it for various IT administrative functions; e.g. no fields for data formatting that is unique to an IT function like IP addressing requirements, limited support for handling handheld scanners, lack of time-stamping for what account has been updating what data, etc.

February 2019

Cynthia from Carmacks Enterprises

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

February 2019

Equipment Maintenance Coordinator

Getting rid of (most) paper in the equipment division has been a life saver, the equipment maintenance and repairs history is stored much better, the paperwork comes in immediately from the field, not weeks later. The information written is actually legible. I was able to created forms we couldn't have before. It also saves a lot of time trying to file or scan paperwork.

Pros

The workflow and dispatch options, the email delivery options all apps, the simple and easy to learn app builder, the data reference options.

Cons

The cost is a little high, but still worth it. Notifications don't always come through on workflow. Sometimes the work being done by users doesn't save.

December 2016

Paul from The Road Code

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

3 of 5

Functionality

4 of 5

December 2016

We use GoCanvas everyday and wont go back to paper contracts

GoCanvas was the first and the only solution that we decided upon for our paperless contract documentation. We love the easy to use an app and the ability to scale with future employees. If We had one complaint it would the learning curve it takes to set up a new form. But once you understand how to build it everything is a snap.

Pros

It does what it says and paperless documentation has streamlined our process

Cons

The learning curves to build new forms.

August 2018

Matthew from United Camps, Conferences & Retreats

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

3 of 5

August 2018

Great product for improving office and field work efficiency

They have a great and supportive team which is always willing to help.

Pros

The ease of use from an admin and user perspective. Offline functionality is essential for us and GoCanvas delivers.

Cons

GoCanvas lacks some of the features that other products have. Features they have that other products do not (the dispatch calendar for example) are not built out well enough to be useful for our business. The essential features are there, but I eagerly await the addition of extra functionality as we constantly run into issues of, 'Wouldn't it be great of GoCanvas did this?!' Again, what GoCanvas lacks in features they make up for in droves on the user interface and ease of use. This has made company-wide implementation a relatively easy proccess.

December 2017

Steve from QTI, Inc.

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

December 2017

Canvas has made my job and my teams job a lot easier. Also customer support is top notch.

Got rid of a manual paper process.

Pros

Ease of use and anytime I need the help your just a phone call away with someone always willing to help.

Cons

My only complaint about the software is every time I make a change to an app it creates a new version therefore when I have to do a download of a project that has already been running for a year I have to make sure I am downloading the data from every version.

June 2016

John from JOTS Computer Services, Inc.

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2016

Thanks GoCanvas - its the new JOTS!!!

GoCanvas has absolutely changed how JOTS Computer Services, Inc. delivers services to its customers. Truly as simple as Click-Submit-Done, Yes, that easy. From sales, tech support to the development team, GoCanvas delivers the Wow factor in all that they do. Thanks GoCanvas!

Pros

The continuous and creative development of the GoCanvas App. Never gets stale, always looking to improve the user experience, ease of use and value of the App.

Cons

I have honestly experience no cons with GoCanvas.

March 2018

Danielle from Can Do Services (CDSRVS)

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2018

The future of data capture for businesses!

This platform is helping us streamline our business by speeding up the data and information flow between the field and our office.

Pros

Our favorite things about GoCanvas are that it's easy to set up on the backend (meaning you don't need formal IT training), it's easy for our employees to fill in the forms on their phones, and their customer support is GREAT! They are always very quick to respond to questions or comments.

Cons

I honestly don't have anything bad to say about the platform. We've had nothing but great experiences all around.

December 2017

Jorge from Pro Water Treatment, Inc.

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2017

Canvas completely change they we were producing and storing service report for my business.

Service reports looks more professional. Save time & storage to us and our clients.

Pros

That it adapted to my business and not the other way around.
That it is cost effective.
Last but not least, that 99% of my clients love it.

Cons

So far so good! Like every new software, you go to a period of try and error, however canvas support was there all the way step by step.

October 2015

Anonymous

Review Source: GetApp


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

October 2015

GET IT!

GoCanvas has been incredible to work with. Our business is in Electrical Contracting, and GoCanvas designed a form on their app so that our employees don't need to fill out paper work tickets anymore. They also installed a barcode scanning system, so that our employees can scan items that they take from our warehouse to use at the jobsite. GoCanvas also give the ability to export those work tickets into a CSV or XML file, which means we can actually import those scans from their work tickets into our job costing software. It does so much more than we ever expected it to, which has made our switch to GoCanvas a seamless transition, and our employees who use it love it! But the best part about GoCanvas is their Customer Service. I've had issues mapping some updates I made to the app, and was in a hurry to get it taken care of (before our employees were going to scan), and they got my message and called me immediately. Their response time is great, and they make sure they actually help solve the problem if there is one. I can't say too many good things about their company, and would highly recommend them to anyone looking to consolidate their paper forms into a paperless app.

Pros

Customer Service
Adaptability
Ease of Use

Response from Canvas of GoCanvas

Replied March 2016

Thanks for your thoughts and feedback! We appreciate it!

June 2018

Rhonda from Prime Demolition

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2018

Time Saver

It has made working with the crew in the field easier, has saved us money, our clients like the information that we are giving them in order to see what is going on in the projects that we are working on for them.

Pros

Saves us so much time , money, I cant believe that we did business with out it. This product has made my life easy with the workers in the field.

Cons

Ok, so i tried to put N/A it would not let me , i cant find anything wrong with GoCanvas, it exceeds my expectations .

December 2018

Adanga from Van Diest Supply Co

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Great way to save time, money and filing!

We use Go Canvas exclusively for all our inspections, ladders, forklifts, fire extinguisher, scale performance, eyewash stations, vehicles etc and for many of our maintenance items like filter changes and we don't have to file any paper. We use Go Canvas in many aspects of the business but the improvement in inspections and the record keeping is awesome! Our front office is now exploring ways they can utilize Go Canvas too!

Pros

I like that we don't have to file paper copies of inspections and other required documents.

Cons

I wish it had a little more logic/brain power so that if certain criteria is met it would say, generate a work order or other necessary additional document.

January 2019

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2019

Go Canvas is a Force Multiplier

We solved our field service ticket and manual inspection sheet issue. We were utilizing computers, tablets and having to access excel and then email to send these forms. Now the techs can utilize their phones and email directly to customer and supervisor when complete. This has allowed us to become much more versatile and is causing other departments to question their processes.

Pros

The basics are very easy to learn and you can quickly create simple forms that allow you advanced mobilization.

Cons

When a form has to be dynamic the software becomes a little more complicated and having to set the app up and then the layout on the pdf can be somewhat time consuming.