We use eMiant as our "One Stop Shop" for all maintenance work orders, PM's, asset tracking, machine history management, engineering uses our MTTR report to determine what machines need engineering support. We present our data to our Plant manger weekly.

Ease of navigation, great search fields, awesome reporting! Its easy to use for those Trades and Crafts who are not computer trained. I have a lot of older Trades people who can manage eMaint with no issues..

Would still like to see X5 out this year. I would like the Dashboard to be as easy as X3 and and would like some of the X3 graphs to show up in X4 dashboard.

I've been working with eMaint for a little over a year and in that time, I have learned a lot about this system. The system itself is fairly easy to learn. It's well organized and navigating through eMaint is pretty simple. It also has many useful features such as creating reports which can even be automatically run and sent to other people. Reports can also be published on the dashboard in the form and charts and graphs that allow you to easily get a snapshot of what is going on with your business (ie number of open work orders, how many work orders you have received over a certain time frame etc). You can also use eMaint to do scheduling, track the status of work orders etc very easily. The customization is another plus. I've been able to customize forms, build reports, and edit fields (or add new ones) to truly customize eMaint and make it something functional for my needs. There are times that I need to call into customer support or reach out to my account manager for help, and when I do, they are very helpful and usually have a quick turnaround time. They have also helped me brainstorm solutions to challenges when I wasn't sure what needed to be done. The eMaint customer service is top-notch and I can honestly say that everyone I have worked with from eMaint has been courteous and helpful. There aren't many cons to this system, but I have worked with a few other CMMS systems and there are some features that eMaint currently lacks that I'd like to see added in the future. Work example, the ability to message other people through the system. You can eMail things like work order through eMaint, but I'd like to see a system where you could actually message others about the work order through the system and be able to read those messages so that way if you need to review a work order, all of the pertinent information is there. This is just one feature that I have seen from other systems that would be greatly beneficial for eMaint.

CMMS has the flexibility to automate reports. Normally this is not part of maintenance software, at least I've not seen it done this way.

The software has multiple bugs, the support is poor, runs slow, software flow doesn't make much sense.

FEATURES & FUNCTIONALITY - great feature set from customer request portal to preventative maintenance to very strong report writer to workflow (rules) - unlimited user def fields in both desktop and mobile forms - easy to use form designer - you can get really advanced if you wanted to with configurations or just stay as simple as you need CUSTOMER SUPPORT - awesome customer support - will help you through implementation as much as required without "nickel and diming" - had a few instances where I needed some functionality that was not part of the baseline software, and after some time, the developers had taken those requests and put them into their baseline free of charge (of course, ideas have to make sense for other users as well) - absolutely no reservation recommending eMaint VALUE FOR MONEY - eMaint's rates are published on their website. They're not the cheapest web-based CMMS, but they're heads and shoulders above their competition - Really, really good bang for buck

Very good configurability

UI is sometimes slow, but very minor issue

Reliability of the software is my biggest benefit.

I love the ability to configure the system to meet our needs, not only on the maintenance side of our business but on the Quality/Regulatory side. 21 CFR compliant was critical in the selection of eMaint.

Improvements with the Mobile user. Our organization utilizes the mobile features which is good however there has not been much development on the mobile side. I would pay more for the subscription if needed, just improve this module.