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Field Complete software

8 reviews(5.0/5)
8 reviews(5.0/5)

Field Complete is cloud-based field service solution designed that helps midsize service industries manage their field operations. It serves a wide array of service industries including repair, HVAC, electrical, construction, plumbing, cleaning and landscaping.

Field Complete provides tools for both in-office managers and field staff to communicate and report activities in real time. For backend managers, it offers a drag-and-drop interface to help them schedule and assign tasks, optimize routes and track agent location.

Field agents can communicate progress to the back office through messages. Using automated alerts, agents can even notify customers about arrival time or service completion time.

The solution also offers mobile payment processing that helps agents to process both card and online payments at the customer's end and generate and share bills and invoices.

Pricing is on a per user per month basis. Users can go through their online knowledge repository and webinars to understand its usage or reach out to support team via phone and live chat for technical inquiries.

Supported Operating System(s):
Mac OS , Web browser (OS agnostic) , Windows 10

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8 Reviews of Field Complete

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  • Joann from US Legacy Development & Const

    August 2017

    I have only started using Field Complete recently and I'm amazed. Great Program!!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Submitting Invoice's, etc. directly to the customer via email is a great feature. And having the option with one check, all pictures, etc are also sent along with invoice to customer

    Cons

    Searching Property Addresses, WO's and/or Job ID#'s could be more user friendly. Cannot directly delete uploaded documents. Only have the option to uncheck the document.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Nikolay from C&D Experts LLC

    Number of employees: 11-50 employees

    August 2017

    Would not be able to run our company without it anymore!!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I cannot begin to explain the benefits of using the software, but in a few simple words. It has changed how we function as a company!

    Pros

    I love the features and ease of just scheduling work to our technicians wherever and whenever without having to drive to the office to do it! Being able to track our technicians times and updates live.

    Cons

    So far I have not had any problems or issues--It would be awesome to have an "update" feature where we can send an update to the client by simply forwarding current pictures--Aside from anything else--I have not had one complaint or issue!! Love it!

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Jeff from US Legacy

    Number of employees: 11-50 employees

    August 2017

    Easily navigatable and usable for any user if they just use the features.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    We can get everything we need if users utilize the program effectively. Use of pictures, chats, and information in the work orders is easy to find with the job id or the work order number.

    Cons

    Miscommunication. Sometimes our techs aren't too clear with the grammar which makes it hard to proceed.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Bohdan from US Legacy Co

    August 2017

    Constantly improving user-friendly software. Great help in managing and tracking field activities.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    User-friendly, flexible, can be adjusted to different business needs, helps track technician and arrange itineraries effectively, has variety of features to smooth workflow

    Cons

    There's no such thing as a bug-free App, mediocre design, Wish it head real-time gps tracking feature.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Nadia from US Legacy Co

    August 2017

    Great

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Simple and easy to use. Sync with Quick Books. You can pull pretty much any report possible. I like color change after Work Order updated. I like to see who updated work order last and who created it. You can see all the communication from techs, dispatchers, accountants. I like how software send emails attaching supporting documents and pictures.

    Cons

    Need training how to create and save filters to pull reports. Would want software send notifications if Work Order for some reason was revised after completion.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Joann from US Legacy Development, LLC

    August 2017

    Amazed at what the software can actually do!!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Field Complete is engaging and easy to use/navigate.
    It is easy to create a fancy application but if it does not fulfill the requirements that the end users are looking for, then all of these bells and whistles are for nothing. The best design and development teams have understood the importance of creating systems that are both engaging and easy to use. And that's ideally what the creators of Field Complete have brought to us.

    Cons

    Posting payments/accounts receivable
    Synchronizing with Quick books
    Could be more "SEARCH" Friendly

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Field Complete, Field Complete

    August 2017

    Thank You for the review, your feedback is highly appreciated and will help us to improve our ability to serve you and other users of our platform.

  • Yuriy from US Legacy Development

    Number of employees: 51-200 employees

    August 2017

    Outstanding tool to optimize operations for any size of the business!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    - easy to use;
    - functionality;
    - completeness. Calendar, data storage, notifications, communication via messenger inside of the software, geo services and many more.

    Cons

    - it doesn't run business on it's own without me being involved ;) waiting for an updated version to be released with this bug being addressed))

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Field Complete, Field Complete

    August 2017

    Thank You for the review, your feedback is highly appreciated and will help us to improve our ability to serve you and other users of our platform.

  • LaTassie from Uslegacy development

    August 2017

    The app is very simple to use and makes dispatching so easy

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The ability to see each tech and their progress on completions throughout the day. I love the messaging feature to be able to communicate with them directly through the app.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Field Complete, Field Complete

    August 2017

    Thank You for the review, your feedback is highly appreciated and will help us to improve our ability to serve you and other users of our platform.

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