# Salesforce Field Service Software Reviews, Demo & Pricing - 2026 > Review of Salesforce Field Service Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/field-service/field-service-lightning-profile --- [Home](https://www.softwareadvice.com/) / [Field Service Management Software](https://www.softwareadvice.com/field-service/) / Salesforce Field Service Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/field-service/field-service-lightning-profile/reviews/)[Alternatives](https://www.softwareadvice.com/field-service/field-service-lightning-profile/alternatives/) # Salesforce Field Service 2026: Benefits, Features & Pricing Wondering if Salesforce Field Service is right for your organization? Our Field Service Management Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - User Reviews - Popular Comparisons ## Overview Salesforce Field Service 4.3 [(33)](https://www.softwareadvice.com/field-service/field-service-lightning-profile/reviews/) Pricing Starting at $50.00 per month ### About Salesforce Field Service Salesforce Field Service is a solution that helps dispatchers and mobile employees schedule appointments, manage inventory, and optimize resource utilization. It allows staff members to create work orders and integrate them with accounts, contacts, assets and other data across the Service Cloud. Salesforce Field Service comes with geolocation and navigation capabilities, which enables on-field employees to find optimum routes and maintain records for all service history locations. The Einstein AI module lets supervisors use image recognition technology to identify assets and equipment parts and prescribe a course of action to technicians remotely. Additionally, managers can utilize the analytics functionality to gain visibility into operational performance, employee KPIs and customer complaints. Salesforce Field Service comes with iOS and Android mobile applications, allowing users to manage activities remotely. Support is extended via phone, live chat, documentation, email and other online measures. Wondering if Salesforce Field Service is right for your organization? Our Field Service Management Software selection experts can help you in 15 minutes or less. ## Salesforce Field Service User Interface ## Popular Salesforce Field Service Alternatives Main Product Salesforce Field Service 4.3 [(33)](https://www.softwareadvice.com/field-service/field-service-lightning-profile/reviews/) Ratings Breakdown - 4.12Ease of use - 3.96Value for money - 4.21Customer support - 4.30Functionality Pricing Starting at $50.00 per month Get Price Alternative Product [FieldPulse](https://www.softwareadvice.com/field-service/fieldpulse-profile/) 4.6 [(452)](https://www.softwareadvice.com/field-service/fieldpulse-profile/reviews/) Ratings Breakdown - 4.51Ease of use - 4.48Value for money - 4.68Customer support - 4.39Functionality Pricing Available upon request Get Price Alternative Product [Jobber](https://www.softwareadvice.com/field-service/jobber-profile/) 4.6 [(1457)](https://www.softwareadvice.com/field-service/jobber-profile/reviews/) Ratings Breakdown - 4.62Ease of use - 4.40Value for money - 4.59Customer support - 4.35Functionality Pricing Starting at $39.00 per month Get Price Alternative Product [Connecteam](https://www.softwareadvice.com/hr/connecteam-profile/) 4.6 [(5254)](https://www.softwareadvice.com/hr/connecteam-profile/reviews/) Ratings Breakdown - 4.66Ease of use - 4.47Value for money - 4.61Customer support - 4.53Functionality Pricing Starting at $29.00 per month Get Price Alternative Product [Skimmer](https://www.softwareadvice.com/field-service/skimmer-profile/) 4.9 [(229)](https://www.softwareadvice.com/field-service/skimmer-profile/reviews/) Ratings Breakdown - 4.89Ease of use - 4.80Value for money - 4.90Customer support - 4.74Functionality Pricing Starting at $49.00 per month Get Price Alternative Product [BuildOps](https://www.softwareadvice.com/cmms/buildops-profile/) 4.4 [(177)](https://www.softwareadvice.com/cmms/buildops-profile/reviews/) Ratings Breakdown - 4.45Ease of use - 4.25Value for money - 4.53Customer support - 4.24Functionality Pricing Available upon request Get Price ## Salesforce Field Service Pricing and Plans Starting price: $50.00 per month Free Trial Free Version Contractor $50.00 per user, per month Plan includes: - Mobile Productivity Tools - Mobile App for Offline Work Order Management Contractor Plus $75.00 per user, per month Plan includes: - Dispatcher Web App - Selling and Service Solution Dispatcher $165.00 per user, per month Plan includes: - Job Scheduling Optimization - Resource Management - Work Management - Workflow Automation Technician $165.00 per user, per month Plan includes: - Mobile App - Productivity - Offline Access Field Service Plus $220.00 per user, per month Plan includes: - Work Order Management - Asset Management - Product Tracking - Android & iOS Mobile Apps - Scheduling Einstein 1 Field Service $600.00 per user, per month Plan includes: - Appointment Assistant - Visual Remote Assistant - Feedback Management - Multiple Digital Channels - Slack Support - Generative AI - Analytics - Data Cloud Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Salesforce Field Service Features - Popular features found in Field Service Management Alerts/Notifications Billing & Invoicing Calendar Management Contact Database Electronic Signature GPS Inventory Management Mobile Access Online Time Clock Quotes/Estimates Routing Service History - More features of Salesforce Field Service Accounting Integration Activity Dashboard Activity Tracking Alerts/Escalation API Automated Scheduling Barcode/Ticket Scanning Bills of Material Collaboration Tools Communication Management Compliance Management Contact Management Contract/License Management CRM Customer Database Customer History Customer Management Customizable Fields Customizable Forms Customizable Reports Customizable Templates Data Import/Export Delivery Tracking Dispatch Management Document Management Document Storage Drag & Drop Driver Management Employee Management Estimating File Management File Storage Forecasting Fuel Management Fuel Tracking Geographic Maps Geolocation Historical Reporting Inventory Control Inventory Tracking Invoice Management Job Management Job Scheduling Job Tracking Live Chat Live Driver Tracking Location Tracking Maintenance Scheduling Mobile Alerts Mobile App Monitoring Multi-Location Order Management Order Tracking Payment Collection in the Field Payment Processing Performance Metrics Preventive Maintenance Production Scheduling Quality Management QuickBooks Integration Real-Time Data Real-Time Monitoring Real-Time Notifications Real-Time Reporting Real-Time Updates Recurring Appointments Reminders Reporting/Analytics Reporting & Statistics Route History Route Management Route Optimization Safety Management Scheduling Search/Filter Self Service Portal Shipping Management Status Tracking Supplier Management Supply Chain Management Task Scheduling Technician Management Territory Management Third-Party Integrations Time Tracking Traceability Transportation Management Workflow Management Work Order Creation Work Order Management ## Salesforce Field Service User Reviews Overall Rating 4.3 Ratings Breakdown 5 52% 4 36% 3 6% 2 0% 1 6% Secondary Ratings Ease of Use 4.1 Value for money 4.0 Customer support 4.2 Functionality 4.3 Nataliya T. Verified reviewer Arts and Crafts Self-Employed Used daily for less than 2 years Review source Reviewed March 2026 Review for Salesforce 5 Previously 4 At the end of the story, it is worth of it's price and I definitely recommend it for your company. use it and enjoy Ratings Breakdown 5 Ease of use Previously 4 3 Value for money 5 Customer support 5 Functionality Pros: I've seen competitors costing even more and performing less than Salesforce, so i can't complain now. Cons: It is still a costly service, but at the same time, prices are going higher and higher, and we need to choose a better value for our money Read More VR Verified Reviewer Information Technology and Services 11-50 employees Used daily for less than 12 months Review source Reviewed August 2019 Must have for field techs- no downtime 4 I feel that it has helped us fix customer's issues more efficiently when we can connect with our field techs quickly, and inform them of any last minute scheduling changes via the app. Ratings Breakdown 4 Ease of use 4 Value for money 4 Customer support 5 Functionality Pros: I love that there is virtually, even if our few field techs don't have internet. They can still access their schedules, see what vans/equipment is available, and we can also refer or send them articles ("manuals" ) to help them on jobs. Cons: We are enjoying this software. Well, really used more as a mobile app by our few field techs, as our company still is small scale. I would also make this slightly cheaper. Reasons for choosing Salesforce Field Service We tried this along with Salesforce for our Service Desk, and have not yet tried another since this is working quite well for us currently. We are in the process of "sandbox testing" another with a lower price point, but unsure if we are ready to implement any changes . Read More Jay C. Verified reviewer Financial Services 2-10 employees Used other for less than 2 years Review source Reviewed December 2019 Planet Salesforce Delving into Field Service 3 It was just a mere upsell by the sales staff at Salesforce. We all know Salesforce it is a cut throat environment and it was a case of account executives looking for an easy upsell for their team's quota relief. Ratings Breakdown 3 Ease of use 3 Functionality Pros: I like the fact that Salesforce is now in the field service industry with Field Service Lightning. This essentially means that Salesforce is no longer stuck within the four walls of the office and now has endless reach to all technicians in the field. Cons: I strongly dislike that FSL's "Out of the Box" and extremely generic. There is little to know industry specific aspects associated with the software and there's a myriad of other SaaS softwares that are industry specific. FSL is not a one size fits all platform. Read More VR Verified Reviewer Internet 501-1000 employees Used daily for less than 2 years Review source Reviewed July 2019 Salesforce - Good Option if you take the time to learn it 4 Field Service Lightning allows me to stay organized and keep everything in one portal, including important documents, interactions with clients, statuses, and progresses and boards Ratings Breakdown 3 Ease of use 4 Customer support 4 Functionality Pros: There are a lot of different useful features for this product Cons: Some of the features are not as user friendly as I would like Read More VR Verified Reviewer Financial Services 51-200 employees Used daily for less than 2 years Review source Reviewed September 2019 Meets expectations 4 All our accounts and data are overall less overwhelming to manage Ratings Breakdown 4 Ease of use 4 Value for money 4 Customer support 4 Functionality Pros: Their sales management and tracking interface helps our business easily manage all customer accounts Cons: I wish customer support was more accessible. We have emailed and called, and their response time is always slow. Read More VR Verified Reviewer Food & Beverages 51-200 employees Used daily for less than 6 months Review source Reviewed July 2019 Good software, but not for everyone 4 Ratings Breakdown 4 Ease of use 2 Value for money 3 Customer support 4 Functionality Pros: It’s definitely leagues beyond paper work orders. Streamlines the process of adding parts, making notes, capturing signatures, etc. Cons: It’s a catch-all solution in a world of very individual businesses. For some, I’m sure this software is exactly the ticket, but for a specialized service department working as a relatively small wing of a large business, this software can bring more headaches than solutions. Salesforce is great for the sales team and the account managers, but for the technicians, not so much. Read More VR Verified Reviewer Consumer Goods 1001-5000 employees Used daily for less than 12 months Review source Reviewed April 2019 FSL looks and feels nice, brings Salesforce into the modern-looking age. 5 This is a great addition to Salesforce, I only wish it had been sooner. We already had half our implementation done when they rolled this out, and I have a feeling some newer will be available before we finish FSL, too! Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The flexibility of the tool in the design aspect. You have so much more leeway when building out your apps that it makes the user experience that much better. Cons: The data is a problem, many of our data tools cannot leverage API's to draw the data out, so we must extract it into a third party data container to import it into our BI platform. Read More Anita M. Verified reviewer Hospitality 11-50 employees Used daily for less than 6 months Review source Reviewed February 2020 Absolutely love it 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: This was a ground changing software in my small company. It made our business processes faster and more efficient. Cons: No cons whatsoever. I am a daily user and would recommend it to everyone. Read More Davesh M. Verified reviewer Telecommunications 10000+ employees Used weekly for less than 6 months Review source Reviewed January 2020 Best software I have used to submit timesheets 5 I have realized the benefit of being able to submit my timesheet with ease every week, without mistakes and have never have had a holdup with the payroll division. Ratings Breakdown 5 Ease of use 4 Functionality Pros: Ease to submit timesheet, all options and stage that the timesheet is in are clear and it is tough to submit a timesheet in error Cons: The GUI could be refreshed to be a little more modern, the theme is a little outdated and is basically an eye store. Read More VR Verified Reviewer Financial Services 51-200 employees Used other for less than 6 months Review source Reviewed April 2019 field service 3 Ratings Breakdown 4 Ease of use 3 Value for money 4 Customer support 5 Functionality Pros: able to get to know the customer well on a different level Cons: a lot of service errors and can be very slow Read More Showing 1 - 10 of 33 Reviews [See All Reviews](https://www.softwareadvice.com/field-service/field-service-lightning-profile/reviews/) ## Salesforce Field Service Popular Comparisons [FieldPulse vs Salesforce Field Service](https://www.softwareadvice.com/field-service/field-service-lightning-profile/vs/fieldpulse/)[Jobber vs Salesforce Field Service](https://www.softwareadvice.com/field-service/field-service-lightning-profile/vs/jobber/)[Connecteam vs Salesforce Field Service](https://www.softwareadvice.com/hr/connecteam-profile/vs/field-service-lightning/)[Skimmer vs Salesforce Field Service](https://www.softwareadvice.com/field-service/field-service-lightning-profile/vs/skimmer/)[BuildOps vs Salesforce Field Service](https://www.softwareadvice.com/cmms/buildops-profile/vs/field-service-lightning/) [Compare All Alternatives](https://www.softwareadvice.com/field-service/field-service-lightning-profile/alternatives/) ## Other Top Recommended Field Service Management Software [Housecall Pro](https://www.softwareadvice.com/construction/housecall-profile/) **4.7** (2741) Recently recommended **569** times [Jobber](https://www.softwareadvice.com/field-service/jobber-profile/) **4.6** (1457) Recently recommended **184** times [FieldPulse](https://www.softwareadvice.com/field-service/fieldpulse-profile/) **4.6** (452) Recently recommended **141** times [FieldAware](https://www.softwareadvice.com/recycling/fieldaware-profile/) **3.4** (68) Recently recommended **123** times Stuck Between Options? 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