

Salesforce Field Service Software
About Salesforce Field Service
Salesforce Field Service Pricing
Field Service Lightning is available across four pricing plans, starting at $25 per month with a 90 day free trial. Pricing scales with the number of users and features, outlined below: Essentials Plan: $25/user/month (billed annually) Professional Plan: $75/user/month (billed annually) Enterprise Plan: $150/user/month (billed annually) Unlimited Plan: $300/user/month (billed annually) Please contact Salesforce for complete pricing details.
Starting price:
$25.00 per month
Free trial:
Available
Free version:
Not Available
1 / 3



Image 1 of 3
Field Service Lightning create service reports
Other Top Recommended Field Service Software
Salesforce Field Service User Reviews
OVERALL RATING
Showing 1 - 5 of 19 reviews

Alexis
Verified reviewer
Company size: 501-1,000 employees
Industry: Telecommunications
Time used: Less than 6 months
Review Source: Capterra
December 2019
Salesforce is Winning!
Field Service Lighting is by far a great product! It keeps all my files separate and organized! I love it!
Pros
I absolutely love Salesforce! Salesforce helps my work day go by with ease! It keeps me organized and on task! Plus I love how it keeps all my co-workers and I stay on the same page, with each case!
Cons
Salesforce, sometimes when opening up a new case, can be slow. That is my only complaint. Salesforce is typically really great!
Anonymous
Company size: 201-500 employees
Time used: Less than 2 years
Review Source: Capterra
July 2019
Great Field Service Product with a lot of depth
We have a large field presence and FSL is vital to our business in scheduling and collecting info from the field
Pros
I self-implemented so the ability to quickly extend the package with flows was great
Cons
It took Salesforce awhile after acquisition to turn this into a real product, but it is rather impressive now
Reasons for switching to Salesforce Field Service
Native Salesforce and access to standard objects
Jerry
Company size: 51-200 employees
Industry: Construction
Time used: Less than 2 years
Review Source: Capterra
September 2020
BEWARE, This is not a stand alone product, it was developed to enhance Salesforce
IT DOESN'T WORK . After countless meetings with Salesforce and the implementation team, they have admitted that it does not work as we were promised it would. But, they have an iron clad contract that does state that it doesn't matter if it works or not, you must pay. We have now been sent to collections. Their best offer for resolving the problem, was to offer us "Premier Service", which means someone will call you back with in an hour. Since regular service means they never call back, it might be worth something, but not for a program that doesn't work
Pros
The sales and marketing team promised that this software would solve all of our issues and problems.
Cons
We were told that it would take 3 months to build our instance. It has been over 18 months and we continue to pay for a non-functioning product. It is so complicated, the interface programmers have never been able to create and dispatch a work order using this product.
Reasons for choosing Salesforce Field Service
Excellent false advertising by sales executives who are not held accountable for any false promises they make, regardless of the supporting documentation.
Reasons for switching to Salesforce Field Service
We were looking for more customization and reporting
Venkanna
Verified reviewer
Company size: 10,000+ employees
Industry: Consumer Services
Time used: Less than 12 months
Review Source: Capterra
July 2021
One-Step solution
Perfect app for a sales team to store data , follow-up , manage and save time. self enhance and used to increase statistics of management and the best thing is it is cost effective as if we want to run our own software, we need to focus on many things like infrastructure, software developer team and a separate wing for the team to handle the software and security issues. This is the one step solution for all the problems for any kind of organization. I particularly recommend for small and medium scale organizations to use this app which helps them economically and mentally also
Pros
I like many features in this app. 1. The first thing I want to address here is about its security. This app carries customer data base which is confidential and we can trust this app very much. 2. We can follow-up very efficiently. Set up reminders and even we can send quotations, we can manage every activity in this app 3. Record every activity and calculate our daily, monthly and yearly performance which not only helps the management , but also helps in our personal growth in the channel.
Cons
To me this is the perfect app and I don't have any complaints regarding this app .
Scott
Company size: 501-1,000 employees
Industry: Hospital & Health Care
Time used: Less than 2 years
Review Source: Capterra
June 2020
Excellent interface and ease of use
Pros
Field Service Lightning has a beautiful interface for my team to find and schedule our field engineers to get to our customer sites. With the use of dynamic rules on how engineers are selected and the use of the area map is very helpful and it takes away the guessing of hoping we are selecting the correct personnel.
Cons
The user experience from the field engineer side using the IPhone app our team has heard a lot of complaints on how the notification is not loud enough and where notifications are not seen. Also where when they press on the accept button it does not always talk back to the software. Our solution to this was to go with a Salesforce integration that uses SMS when dispatch is selected on a case. I do have to note a factor on why this may be happening - our engineers are not always in great cell zones given we work in hospitals and x-ray rooms.