I was beyond irritated at that point. We paid for a setup and we have to do the file conversions too.

We continue to have technical problems and are unable to login. This is causing major problems for our dispatchers.

The entire staff is understanding to our needs and quickly recommends the best way to use the software to best benefit our needs.

The software is very user friendly and integrates with Quickbooks very well.

Not mobile friendly for the office side, terrible tech support, unable to import data from Housecall Pro, price is higher than other systems and doesn't offer anything special.

We have saved  money, less paper, less toner, employees have more time work due to not having to fill out paper invoices, not having to scan invoices or mail them out.

The program is very  user friendly as is the onboarding process. Easy navigation within both the mobile version for our field technicians and also within the office user license on the admin side.

All in all, it is a great tool that can be as simple or complex as you want it to be.

Again only thing I disliked was crashing during mobile.

They have a good thing going, but really need to work on service interruptions, along with better training of tech support.

I like the amount of options the overall program offers; such as tracking call sources, maintenance agreement tracking, installation/equipment tracking, general layout of the software itself.

Like that I can keep better track of profitability on individual projects.

We most liked the scheduling aspect of the software as well as the integration with Quickbooks.

Quick and easy invoicing. Like how easy and fast it is to create quotes.

Since day 1, working with FieldEdge has been a delight. Every person we have encountered has been positive, knowledgable and helpful.

I like that they have training videos and when I need something tech support is pretty fast to help with what they can.

Relationship continues to get better and better. The addition of 1 on 1 relationship managers has been a great addition for us.

Increased revenue, more satisfied customers, more quality reviews from customers.

Great software for a smaller company & cost effective.

The Reps are very friendly and knowledgeable and super quick to respond. Each user can customize their settings to maximize the ease of use.

You cannot click on a time slot in the dispatch board to initiate a scheduled work order/job. When you e-mail a quote to a customer the customer has no way of approving that work order.

Everything takes 20 extra steps to complete support is useless techs hate it information is lost connection with quickbooks is a major issue. WHAT YOU ARE SOLD IS NOT WHAT YOU GET.

I only had a couple problems with uploading a ticket but FieldEdge was able to assist with correcting immediately.

I am extremely thankful for the support team at FieldEdge. They are knowledgeable, helpful, and know their application well.

SENSITIVE CONTENT HIDDEN] was our trainer and from our first call with him we started experiencing problem after problem.

Feeling spoiled so when there is a lag I tend to loose my POOP. Rep talk for being impatient).

Overall, we have loved the software. There is another one that we like better but being a small company we could not afford it.

Has many great feature in the price book and dashboard. We can see almost instantly how profitable we are being.

They were super-helpful in the setup process, but it does take time and effort. So I wouldn't say it is hard to use or setup, I would just say those things take some time.

Fantastic support throughout the journey. I like that there the modules are interconnected and that the date flows easily.

The forms are really hard to understand and navigate.

They built a solution in a very timely manner and created forms and workflows which are easy to use for the teams on the ground and effective in capturing the required information.

After syncing jobs from desktop to mobile, the app would crash (tested over several days).

I like best about this software is the ability to tailor it to your own operations from pre planning, accountability, visibility and client delivery.

I really like the strong API capabilities. Dusk's industry experience is evident when conversing with them and they really understand client need.

Great experience would recommend to any company looking for new software and setup.

We have been informed of all progress and any issues have been resolved within a quick timeframe.

The ease of use, seamless scalability, compatibility to other softwares, applicability to our needs and great degree of customisation.

Dusk IOP took time to really understand the brief, develop a bespoke solution and ensure it was effectively rolled out. It has been a great experience to date.

Integrates with Hubspot, has field management and [sensitive content hidden] is a pleasure to work with.

The simplicity and easy of navigation. Dashboards have also been very well thought out and are relevant to a large majority of industries.

Nobody in your team can hide from the project from forms to tasks to even the job features in the app when they are on the field.

US Dollar

The #1 software to run your entire business.
FieldEdge by Xplor is a cloud-based field service management solution for home service contractors in fields including HVAC, plumbing, electrical and more. The field service software allows companies to manage business operations remotely with features including customer service, scheduling and dispatch, invoicing, service agreement creation, customer history tracking, customized reports and analytics and more.

The dispatch board feature provides users with suggestions for work order management and service call assignment based on the technician’s skill set and expected location at the time of the job. In addition, FieldEdge helps streamline and automate the billing and scheduling of services. It offers integration with QuickBooks.

FieldEdge also comes with a native mobile app for technicians that allows techs to access their items, tasks, services, and materials on-the-go. The app also features a customizable price book that helps techs present different pricing options to customers which enable businesses to manage revenue generated. The system is also iPad compatible.

Support is offered via email, phone and through a blog for basic queries.

LongDescription

Labor Rates

Work Order Creation

Electronic Payments

Payment Processing

Mobile Alerts

For Locksmiths

Customizable Reports

SMS Messaging

Dispatch Management

Job Costing

Contract/License Management

Task Scheduling

Electronic Signature

Credit Card Processing

Invoice Management

Customer Database

Recurring Appointments

Job Management

Customizable Fields

Scheduling

Data Import/Export

Mobile Signature Capture

QuickBooks Integration

Technician Management

Mobile Access

Inventory Tracking

Real Time Data

Routing

Historical Reporting

Client Portal

Preventive Maintenance

Service History

For HVAC Companies

Workflow Management

Real-Time Updates

For General Contractors

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Cost Estimating

Estimating

For Commercial and/or Industrial Electrical Contractors

Work Order Management

Customizable Templates

Mobile App

Billing & Invoicing

Customer Management

Accounting Integration

Interaction Tracking

Real Time Reporting

Customizable Branding

Automatic Backup

Inventory Control

Contact Database

Online Time Clock

Equipment Tracking

Customizable Forms

Payment Collection in the Field

Job Tracking

Quotes/Estimates

Prebuilt Assembly

Drag & Drop

Customer History

Change Order Management

Third-Party Integrations

Maintenance Scheduling

Inventory Management

For Plumbing Industry

Location Tracking

Third-Party Integration

Employee Management

Time Tracking

Performance Management

Activity Tracking

Data Synchronization

Route Optimization

Knowledge Management

Calendar Management

Collaboration Tools

Data Capture and Transfer

Customer Portal

Productivity Analysis

Multi-Location

Price and Cost Calculations

File Storage

Real-Time Notifications

Online Booking

Reminders

Time & Expense Tracking

Chat/Messaging

Job Scheduling

Prioritization

Secure Data Storage

Checklists

Purchase Order Management

Status Tracking

Document Storage

Windows 7

Windows Vista

Windows XP

Mac OS

Linux

Windows 8

Windows 10

FieldEdge has a contract-free monthly subscription pricing model.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

2-10

11-50

51-200

201-500

501-1000

1000+

FieldEdge

In Person

Live Online

Webinars

Documentation

Videos

The ultimate next generation field service management software, that shapes around your business using a unique design. Manage your programs of work down through projects, jobs, tasks and resources as one. Plan from 12+ months down to on the day, including quick re-assigning.

Enabling organisations from large to small across office and field to run their operations safely and more efficiently. From Program Management to Project Management, then down to the Jobs and Tasks themselves across your employees, contractors, customers, and suppliers in a unified manner. A "no-code" product means its designed for business users to setup from day 1. 

Allocate resources or crews, view progress of all work in real-time through multiple views from Gantt charts, calendars and map views. Field supervisors can prioritize tasks, set up constraints, and track completion statuses through coloured indicators. 

Business users can drag-and-drop elements within the form builder’s interface and create custom forms for field data collection and inspection, without needing IT help. Powerful dashboards allow stakeholders to visualize profitability, SLAs, work statuses and also schedule reports for staff or customers.

The Dusk IOP offers API integration with various third-party applications such as HubSpot, Slack, Xero, Jira, Microsoft Excel, Dropbox, and many more (check website for current list). Secure single on with Microsoft means user management is centralised and secure. Flexible import wizards cater for existing spreadsheets to help your team get started or work with system limitations of other products.

Configure timesheets according to project requirements, perform resource forecasting, record expenses, and track the time spent. 

It also offers a host of other features such as timestamps, route optimization, geofencing, data import, workflow automation, and dispatch. 

Design and automate workflows for everything from requests, service warnings and approvals in the Workflow Automation module. 

File Management

Commenting/Notes

Real Time Analytics

Milestone Tracking

Document Templates

Project Workflow

Leave Tracking

Forecasting

Messaging

Surveys & Feedback

Billable Items Tracking

Barcode/Ticket Scanning

Employee Onboarding

Real-time Scheduling

Project Templates

Access Controls/Permissions

Vacation/Leave Tracking

Schedule Distribution

Shift Swapping

Progress Tracking

Digital Signature

Real-Time Monitoring

Database Creation

SSL Security

Single Sign On

Group Scheduling

Variable Workforce

Time Clock

Portfolio Management

Attendance Management

Project Planning/Scheduling

Attendance Tracking

Timesheet Management

The Dusk IOP has a 14-day free trial for new users, after which the software is available across 4 pricing tiers. Pricing details are outlined below in USD. 

Timesheets Plan: $19/month
Field Jobs Plan: $39/month
Projects Plan: $49/month
Enterprise Plan: Please contact Dusk Mobile

FieldEdge vs Dusk IOP

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