About Intelligent Operations Platform

Intelligent Operations Platform (IOP) by Dusk Mobile is a cloud-based workforce management software that helps businesses manage a variety of operations, from simple audits to complex projects. Optimise and automate your plan then schedule and have fieldwork completed through a smooth user interface with intuitive native apps.

See real value quickly with easy onboarding, actionable insights, intelligence and automation. Utilize dynamic forms to meet your precise customer requirements. It includes Gantt, Kanban or Task view for managing projects and related risk. Users can also automate multiple recurring jobs to ensure efficiency across projects. It also offers timesheets, data export and other functionality.


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7 Reviews of Intelligent Operations Platform

Average User Ratings

Overall

5 / 5 stars

Ease-of-use

5.0

Value for money

4.5

Customer support

4.5

Functionality

5.0

Ratings Snapshot

5 stars

(6)

6

4 stars

(0)

0

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

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Showing 1 - 7 of 7 results

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March 2021

Dane from Sales Net Group

Company Size: 51-200 employees

Industry: Marketing and Advertising

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2021

Fantstic product, wonderful team

Overall experience has been excellent, from concept through execution. We're very early into our experience with the final program, but believe moving forward it will allow us to be proactive as a business rather than reactive, which is the biggest benefit.

Pros

The best thing about the software was it's outstanding breadth of ability, and the vast amounts of customization available.

Cons

What we like least would probably be how intricate the back end is, and that sometimes it can be slow to load information, but that may be because we have so much information.

Reasons for Choosing Intelligent Operations Platform

We thought the program offer was very strong, and our experience in working with DUSK in the past meant we had confidence in their ability to deliver the required outcome.

Reasons for Switching to Intelligent Operations Platform

Zunos was ending as a Telstra partner, and it was not keeping up with development. We felt the developer was no longer putting time into the program, and we'd moved past it.

Response from Dusk Mobile

Replied April 2021

Thanks so much for the review Dane and your feedback. We've enjoyed working with the team over the years and your collective feedback is what keeps us improving as a business and adding features, that translate to direct benefits into the platform. Looking forward to more great years ahead. All the best for now!

August 2020

Dominic from BSGM Essential Safety Measures

Company Size: 2-10 employees

Industry: Facilities Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2020

Increased output

Pros

IOP's integration with our businesses exiting systems and processes made workflow and productivity increases immediately. The efficiency across the program from onboarding a task through to completion has enabled growth within our business and suported increased work load.

Cons

Coming up over 2 years since migrating to IOP, we are yet to encounter any issues to report on that would deter us from recommending this program to others.

Response from Dusk Mobile

Replied October 2020

Thank you for the review Dom, we love working with you and your team!

March 2021

Lara from Sales Net Group

Company Size: 51-200 employees

Industry: Marketing and Advertising

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2021

Highly Accommodating and Easy to Work With

IOP has given us flexibility in the way we collect information, and more efficiency with the collation of that information. IOP has helped streamline aspects of our business that we were struggling to manage.

Pros

This software allows our business to collect data from our field, with integrity and meaning. We are able to run our Field Force more efficiently, whilst also getting the best results for our Clients.

Cons

The administration to output using the software is quite detailed and intensive, however as a business, we made the decision to bring more administration in-house, so our users will have a better experience using the App.

Reasons for Choosing Intelligent Operations Platform

IOP already had a lot of the features we were looking for in an App, and the Dusk team allowed us to build on that structure to meet our needs. [SENSITIVE CONTENT HIDDEN] and his team were highly accommodating and excellent to work with!

Reasons for Switching to Intelligent Operations Platform

Our needs weren't being met by the previous App.

Response from Dusk Mobile

Replied April 2021

Thanks for the review Lara and the team have really enjoyed working with you to deliver the project, a lot of fun! Appreciate the feedback also, thank you!

August 2020

Louis from Nucleus3

Company Size: 51-200 employees

Industry: Utilities

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

August 2020

IOP Business Benefits

Our overall experience has been amazing as it has really help us stream line our program and delivery governance to our customer.

Pros

The software was easily implemented and configured to meet the needs of the business. It is multi purposed to cover all streams of a program both internally and customer facing.

Cons

During the deployment and working with DUSK Mobile we had no negative experiences re IOP

Reasons for Choosing Intelligent Operations Platform

IOP gave N3 a 360 Degree benefit to the business and DUSK Mobile felt and continue to be invested in my business success.

Response from Dusk Mobile

Replied October 2020

Thank you for the great review Louis. You and you team have been superb to work with from the start. Looking forward to the continued growth!

August 2020

Stephen from Signature Care Pty Ltd

Company Size: 51-200 employees

Industry: Hospital & Health Care

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

August 2020

Web Site Setup and maintenance

Great, works well once established.

Pros

The ease of setup by Dusk who lead us in a logical and systematic process which made it very easy to get to the end goal we wanted to achieve.

Cons

We were hands off and only looked at images or data until the completion; therefore we were not directly involved with the software just the end product.

Reasons for Switching to Intelligent Operations Platform

Previously we had a very simple website which needed a substantial update.

Response from Dusk Mobile

Replied October 2020

Thanks for the kind review Stephen, you team made the process seamless and we're looking forward to delivering the next phase.

August 2020

Grant from Orica

Company Size: 10,000+ employees

Industry: Mining & Metals

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

August 2020

Easy to use and unlocked insights from data

Pros

Really easy to setup and deploy. Connected to our environment and drove business insights quickly.

Cons

Be great to have notifications pushed out from the platform. But not difficult to build your own.

Response from Dusk Mobile

Replied October 2020

Thanks for the review Grant and we're glad the platform continues to deliver on the benefits promised for your team.

August 2020

Andrew from Telstra

Company Size: 10,000+ employees

Industry: Telecommunications

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

5.0

August 2020

Great product, easy to navigate and provides up to date information on resources in the field

Would continue to use this product

Pros

Ease of use and intuitive functionality

Cons

No issues, look forward to the updates and functions

Response from Dusk Mobile

Replied October 2020

Thanks Andy! You're one of the fastest adopters of the platform and the feedback from you and your business unit has been greatly appreciated.