This is a great platform for helpdesk management. We use it for around 5 engineers and it works great as it's not over-complicated.

Lacking rudimentary filter/show by date range feature, terrible for recordkeeping.

Wonderful tracking and organization of emails and support issues, with a nice and clean UI, and simple tools to automate many support tasks.

Applications/Addons are great for customizing. Integrations with other products are fantastic.

It is easy to use and it integrates everything which is really helpful, the simplicity of the program was nice.

Freshdesk has been a great product to use for us, it's easy to use and set up and provides a much needed cost effective service.

Freshdesk was great for what we needed. We have since moved to a new product, but recommend Freshdesk to clients when appropriate.

We did not use any software before and we constantly got lost e-mails or forgotten requests because they were all handled through e-mail.

I like it's simplicity, ease of use. It has a very clean interface and is uncluttered.

So user friendly, amazing features and great customer support from pre-sales, to set up, to every day use questions.

Fresh desk is easy to use and to coordinate with a client in best way while its ticketing system is awsome.

Our department has had many debates initially but knows we all are thriving on this product and are super happy with it. A key feature would be the Freshdesk mobile application.

My favourite feature is the very clean inbox and ease of assigning emails to myself or my colleagues.

Contact management and search is awful. It is really difficult to avoid creating duplicated clients with slightly different name.

It simplified things for us, and make our daily tasks easy to maneuver through. It changed the way we work for the better, looks nice, and works well.

The team I dealt with has been great, responsive and attentive to our needs and requirements, they were very easy to work with.

My favorite features are the easy to generate ticket integration with FreshSales, real-time ticket updates, and the ability to draft canned responses for common issues.

It comes with best in class features of reporting, integration, resource management and other useful features that might prove out to be the ways for improving overall productivity.

The ability to sync, manage & assign tickets with ease. Has been a fan of there mobile app and the notifications that helps me keep a track of tickets on the go.

However,  I have terrible experience when it comes to the customer service, which is very horrible.

With their continued lack of responsiveness we cancelled our account after using the service for about a year.

The support and contact system for Freshworks/Freshdesk is as bad as it gets.

Reasonable price and a very easy interface make it an excellent pick for us.

Overall I am so glad I chose freshdesk. It’s very easy to use and is a great value.

We selected them because we can have some top notch solutions just like we had Freshdesk or Zendesk, but we do not have to leave a fortune there.

We liked the Shared ownership concept which helps communicating internally through one interface and best part is the reports structure.

Very useful for customer service agents. With the help of Freshdesk, I was able to offer great customer service to the clients who gave us good company ratings.

I really appreciate that they have a free trial to use for this software and that the customer support they offer is great and helpful.

The interface makes sense to use, and when I needed guidance, the Customer Support Team was SUPER QUICK to help me get to where I needed/wanted to be.

The only negative thing so far, is that some Spanish translations have been erroneous or inaccurate.

The additional issue is if someone can spam your Freshdesk site, then they think they can spam any of your sites.

Happy, good support and account management and good value for money compared to other services in the market.

We are able to track our customers and teams progress. Plus it started our free and there was a chance to learn and implement it into our daily routine and now we are paying for more features.

It has been very good at the time of backing up information and cycling functions that remain programs in the best way effectively.

It felt like it was meant for the company, I was very impressed with how many interesting features you have. It is very secure to use.

It will pay dividends in a very short period of time.

Lack of other integrations such as go cardless for recurring payments such as subscriptions and long term rentals.

Ease of creating quotes, ability to create groups, ability to automatically communicate with customers via text message.

A very important tool in todays busy environment, which takes care of automations, allowing you to track everything. I find quoting and invoicing seamlessly integrating.

Excellent Product & Even Better Customer Support & Service.

Generally very easy to use, the layout is good and the end presentation also looks good.

The team have been amazing, they started providing electrical certification within the software which was a massive game changer and time saver for us as a company.

Very good communication ease of use and happy.

It's really helped increase my sales, my quote conversion rate has increased massively and that is probably down the professional look it provides. The customer service is brilliant also.

Customer feed back has been amazing on it. Plus, the ease of using all the others daily aspects like invoicing & boiler services records.

The software is very intuitive and easy to use, and the customer gets a professional looking quote/invoice.

Lead control is excellent from enquiry through survey and quote stage right through to sale and installation and billing.

US Dollar

Freshdesk is a cloud-based customer service software that helps businesses provide effortless service across every customer touchpoint. Freshdesk empowers businesses to monitor customer conversations across email, phone, chat, social media and instant messaging, improve agent productivity with smart automations, deliver self-service experiences with AI-chatbots and branded help centers, and monitor key performance metrics with powerful analytics.



LongDescription

Support Ticket Management

Engagement Tracking

Cataloging/Categorization

Employee Management

Case Management

Surveys & Feedback

Status Tracking

Multi-Channel Management

Customizable Reports

Access Controls/Permissions

Activity Tracking

Session Recording

Customer Segmentation

IT Asset Management

Dispatch Management

Real-Time Monitoring

Workflow Configuration

SSL Security

Electronic Signature

Sentiment Analysis

IVR/Voice Recognition

Single Sign On

Project Planning/Scheduling

Project Management

Rules-Based Workflow

Knowledge Management

Categorization/Grouping

Communication Management

Customer Database

Call Recording

Customizable Fields

Collaboration Tools

Automated Routing

Assignment Management

Full Text Search

Call Center Management

Scheduling

Data Import/Export

Email Tracking

Customer Complaint Tracking

Call Routing

Email Templates

Self Service Portal

Customer Experience Management

Content Management

Project Time Tracking

Mobile Access

Social Media Monitoring

Multi-Channel Data Collection

Survey/Poll Management

Performance Metrics

Routing

Discussions/Forums

Issue Management

Text Editing

Multi-Channel Communication

Queue Management

Support Ticket Tracking

Role-Based Permissions

Social Media Integration

Real-Time Notifications

Forms Management

Service History

Workflow Management

Real-Time Updates

Email Management

Ticket Management

Event Triggered Actions

Recurring Issues

File Sharing

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Predictive Analytics

Knowledge Base Management

Network Monitoring

Reminders

Decision Support

Reporting/Project Tracking

Real-Time Chat

Service Level Agreement (SLA) Management

Community Management

Chat/Messaging

Work Order Management

Customizable Templates

Real-time Consumer-facing Chat

Issue Tracking

Inbox Management

Macros/Templated Responses

Dashboard

Multi-Language

Alerts/Escalation

Customizable Branding

Conferencing

Reporting/Analytics

Contact Database

Widgets

Monitoring

Web browser (OS agnostic)

Freshdesk is priced per support agent per month, and has 4  different plans. 

Free- $0 (unlimited free agents) 
Growth- $18/agent/month billed monthly or $15/agent/month billed yearly
Pro- $47/agent/month billed monthly or $39/agent/month billed yearly
Enterprice- $83/agent/month billed monthly or $69/agent/month billed yearly

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Freshdesk

Live Online

Webinars

Documentation

Videos

Pound Sterling

Customer Relationship Management (CRM) solution built specifically for field service businesses that aspire to be more efficient, customer-oriented, and ambitious. Our software is more than just a tool; it's an ally that helps businesses streamline operations, foster stronger customer relationships, and drive growth.

Field service businesses often grapple with the complexities of juggling multiple tasks, from scheduling jobs and managing customer interactions to creating quotes and invoices. Payaca makes these tasks simple and manageable. It’s as if you've hired a super-efficient team member that doesn't sleep, leaves no room for errors and always remembers everything.

For the business owner who wants to optimise their time, Payaca offers automated features for routine tasks. Say goodbye to hours spent on scheduling and organising. Say hello to increased productivity and more time to focus on strategic, growth-driving activities.

For the team that desires to build stronger, more valuable customer relationships, Payaca is the partner you need. Our CRM solution helps you understand your customers better, offering insights that can enhance customer engagement and satisfaction. The result? More repeat business and improved customer loyalty.

For the ambitious business that seeks growth, Payaca provides powerful analytics that guide informed, data-driven decisions. Discover which areas of your business are performing well and which need improvement. With Payaca, your path to growth becomes clear.

We understand the value of continual improvement. That's why at Payaca, we listen to our users and constantly refine our product based on their feedback. Our software development is done in-house, by a team of experts who are passionate about creating a product that exceeds our customers' expectations. We are confident in our product, and we believe in its ability to make a real difference to your business.

The values we embody at Payaca are integral to our product. We are proactive, striving to turn innovative ideas into reality. We are transparent, keeping our customers informed and owning up to our mistakes when we make them. And we design for simplicity, focusing on creating intuitive features, efficient processes, and clear communication.

At Payaca, we cater to businesses of all sizes and industries. Whether you're a start-up looking to establish yourself or a large enterprise aiming to further enhance your operations, Payaca offers a tailored solution that fits your specific needs.

In summary, Payaca is the CRM solution for ambitious field service businesses that aspire to streamline their operations, build stronger customer relationships, and drive growth. If this sounds like you, we'd love to help you achieve your goals.

Commenting/Notes

Document Templates

Purchase Order Management

Electronic Payments

Invoice History

Payment Processing

Price/Margin Management

Product Catalog

Mobile Alerts

Email Alerts

Document Storage

Proposal Generation

Data Synchronization

Templates

Digital Signature

Job Costing

Mobile Payments

Task Scheduling

Financial Management

Project Billing

Credit Card Processing

Invoice Management

Customizable Invoices

Projections

Job Management

Calendar Management

Customer Portal

Automated Quoting

Template Management

Mobile Signature Capture

QuickBooks Integration

We offer a 7-day free trial available for you to test the product. If you're keen to continue, we then offer a variety of packages dependent on your company size, the number of quotes you send and the features you would like to use.

Freshdesk vs Payaca

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

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