GPS Insight Software

4.48 / 5 (197)

Our advisors have recommended this product 23 times in the last 30 days

About GPS Insight

GPS Insight Field Service Management gets you off of paper, out of spreadsheets, and into a streamlined, automated workflow. From a customizable calendar to a two-way QuickBooks Online sync, the platform supports your entire day, from planning to execution and review. The platform connects offices to technicians in real time and enables users to seamlessly and efficiently manage every stage of the customer journey. GPS Insight Field Service Management minimizes the mayhem so you can get organized, get paid, and get back the time you need to grow your business.

 

 


Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

197 Reviews of GPS Insight

Average User Ratings

Overall

4.48 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(131)

131

4 stars

(49)

49

3 stars

(5)

5

2 stars

(4)

4

1 stars

(8)

8

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 197 results

February 2019

Kendra from Wiese USA

Verified Reviewer

Company Size: 501-1,000 employees

Industry: Machinery

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

February 2019

Daily user

I am a Service Coordinator/Dispatcher for a large forklift service company. I have customers that need immediate service and by utilizing the GPS tool, I can see what technician I have closest to the customer and be able provide a realistic arrival time.

Pros

The ease of use. I open it when I get in to the office and it stays open all day. I can dispatch a technician based on who is closet, which is my favorite feature of GPS Insight

Cons

When running a report based on days, it is hard to select the specific days you want without it highlighting a range. Could be a user issue. I would like to see a 'traffic' feature built in as real-time so I could re-route when needed.

September 2019

Anonymous

Verified Reviewer

Company Size: 501-1,000 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2019

GPS Review

Overall, this software is the best I have worked with. Gives you complete picture of your fleet.

Pros

I love everything about this software. No Matter how big your fleet is or how small, this is a complete tracking software that is easy to use .

Cons

Learning it is the only negative I see, It would be great to watch videos of how things work. Sometimes I get lost when I am looking for a report to run.

February 2019

Michelle from Kachina Petroleum Equipment Company

Company Size: 11-50 employees

Industry: Construction

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

February 2019

Worst GPS System Ever

I can't wait until the contract is up so we can start dealing with a company that cares about their customers. GPS Insight is the most unprofessional company we had the misfortune of dealing with in several years.

Pros

Software is absolutely the worst, our trucks lose communication daily.

Cons

Tech support is always blaming the hardware installation, always wanting us to pull the truck off the road and trouble shoot the problem with them over the phone.

Response from GPS Insight

Replied August 2019

Michelle, Thank you for posting a review and we?re sorry to hear that your experience was not of the quality you expected. We work very hard to ensure our customers receive the best experience possible and we would like to help fix this situation. After a review of your organizations case notes, it appears that only 9 of your 22 vehicles had an installation verification, which we recommend to ensure that vehicles always report accurately. Your Customer Success Manager has been notified and will be in touch to help get your fleet back on track. Always here to help, GPS Insight

November 2017

Anonymous

Verified Reviewer

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

November 2017

Excellent functionality and integration.

Easy of access to important data.

Pros

The ability to integrate with our dispatching software allows for easy access to important data. It helps us better service our customers.

Cons

The limited devices that are offered has left us wanting more. Additional partnerships with device manufacturers, or expansion of the current manufacturer's line, would be beneficial for companies with trucks that do not need extremely rugged devices, but need a little more than what is offered,

Response from GPS Insight

Replied December 2017

Thank you for your feedback! We are glad to hear you are having such a positive experience with our solutions and greatly appreciate your business. Always Here to Help, GPS Insight

November 2017

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

5.0

November 2017

Never had a doubt if we selected the right product.

Helping us manage our fleet and also helps us better route our routes to make sure the drivers are taking the best routes possible.

Pros

Easy to use and always looking at ways to improve their product. Like many of the customizable features you can set up to make it the way that you would like.

Cons

Updating of GPS software to keep up with new roads. Sometimes customer service can lag on getting back to you but this does not happen that often.

Response from GPS Insight

Replied November 2017

Thank you for your review! We greatly appreciate your business and your feedback. Our Support team is always available to help with technical issues if you need it. Always Here to Help, GPS Insight