HCSS offers dispatch management software designed for transportation, civil, oil and gas and mining companies. It helps users schedule crew and equipment, avoid downtime and delays, automate routine tasks and reduce unnecessary rentals.

HCSS Dispatcher provides a centralized view of all the resources across the company including equipment, small tools and inventory items and even employees. Admins can select and assign tasks to resources to avoid double booking resources.

Users can filter and search specific resources including equipment or employees and set booking statuses. It includes a planner view, which enables users to manage upcoming schedules of crews from a drag-and-drop interface. All employees can receive instant updates via the mobile app about their latest changes in the schedule.

With the Dispatcher map view, users get a graphical and real-time view of the resources on the map. Users can also extract reports on daily schedule, available equipment, total rental cost and resource cost summary.

Dispatching
Dispatching

Dispatching

Scheduling

Scheduling

Dispatcher

Dispatcher

Magnet board

Magnet board

Mobile app

Mobile app

Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10



14 Reviews of HCSS Dispatcher

Overall rating

4.5 / 5 stars

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Showing 1 - 14 of 14 reviews

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Riccardo from SITE

Industry:  Construction

Number of employees:  501-1,000 employees

Ease-of-use

Value for money

Customer support

Functionality

February 2018

Excellent Product for Managing Equipment

Pros

Very easy product to manage in's and out's of equipment
Uses MAP technology and can be combined with Telematics

Cons

It can be quite slow at times
Does not fully integrate with E360 for mileage data through telematics

Review Source

Ryan from Emery & Sons Construction

Ease-of-use

Customer support

Functionality

February 2017

New Dispatcher User

We are pretty new to the dispatcher software, but learning how to use it has been great. Like the rest of the HCSS products, it is pretty straight forward. We have been able to eliminate our white board and use only this software.

Review Source: Capterra

Ryan from Kerr Contractors Inc.

Ease-of-use

Customer support

February 2016

Great Product

I think this product is awesome for keeping track of all my gear and employees. It keeps me organized and ready for the next day. I really enjoy getting to work and seeing my work load and how I need to complete schedules and keep our guys working. Cons to me would be that the program is not very flexible. It's concrete in the way it was written. I feel like it has come along way in the last 5 years I have used it.

Review Source: Capterra

Chris from Clyde Companies

Ease-of-use

Customer support

February 2016

Excellent softare, superior support

I have been using Dispatcher for the past 5 years. I have not seen any other software that can compete with the Dispatcher. When considering the support and the support staff, this product is unmatched.

Review Source: Capterra

Amy from Granite Construction

Ease-of-use

Customer support

February 2016

HCSS Dispatcher

I really have no cons at this point, everything that i do have issues with it is usually because of lack of knowledge. That is a simple call to TX and it works for me.

Review Source: Capterra

Pete from Intermountain Slurry Seal Inc.

Ease-of-use

Customer support

February 2016

I've used a lot of different software programs and this seems to be the mostuser friendly

the pro's, easy to navigate. Cons to many clicks.

Review Source: Capterra

tim from granite construction

Ease-of-use

Customer support

February 2016

dispatcher

works well alot better than the old ways i have seen very powerful tool

Review Source: Capterra

gabriel from granite construction

Ease-of-use

Customer support

February 2016

to many clicks

pros: very detailed Cons: to many clicks

Review Source: Capterra

Ray from Bradshaw Construction Corp.

Ease-of-use

Customer support

February 2016

Dispatcher Ray's review

When we first installed the program, I started using it before we had Ben from support, come out to show more features.. I was able to use Dispatcher with ease, but after sitting for a few days, Ben showed me more features than I ever expected. Great product and better support

Review Source: Capterra

Joe from Vollers

Ease-of-use

Customer support

February 2016

very usefull tool in everyday business

right now it is a hugh upgrade to what we have had in our company. No cons

Review Source: Capterra

Clair from Shirley Contracting Company

Ease-of-use

Customer support

January 2016

New User. Already a Fan.

I've just started using Dispatcher, and am not very tech savvy so I was a little worried about how well I would do in the program. It's incredibly easy to navigate, and everything is laid out logically so you just need a bit of common sense to find what you need, There's so much that the program offers, so it was a little overwhelming at first, but customer service is amazing so I'm pretty confident now.

Review Source: Capterra

pam from comanco environmental

Ease-of-use

Customer support

January 2016

awesome product

Ive been using dispatcher for a year. I love the ease of the program and the way it has several ways to do the same function.

Review Source: Capterra

Brian from Brice Inc.

Ease-of-use

Customer support

January 2016

Great for keeping track of equipment.

We use this to keep track of hundreds of pieces of equipment. Very easy to use and works well with the GPS.

Review Source: Capterra

Jerry from Brice inc.

Ease-of-use

Customer support

January 2016

Great tool for keeping track of fleet locations

We use this product for scheduling and tracking all equipment locations

Review Source: Capterra

Displaying 1 - 14 of 14 reviews