HCSS Dispatcher software


14 reviews(4.0/5)
14 reviews(4.0/5)

HCSS offers dispatch management software designed for transportation, civil, oil and gas and mining companies. It helps users schedule crew and equipment, avoid downtime and delays, automate routine tasks and reduce unnecessary rentals.

HCSS Dispatcher provides a centralized view of all the resources across the company including equipment, small tools and inventory items and even employees. Admins can select and assign tasks to resources to avoid double booking resources.

Users can filter and search specific resources including equipment or employees and set booking statuses. It includes a planner view, which enables users to manage upcoming schedules of crews from a drag-and-drop interface. All employees can receive instant updates via the mobile app about their latest changes in the schedule.

With the Dispatcher map view, users get a graphical and real-time view of the resources on the map. Users can also extract reports on daily schedule, available equipment, total rental cost and resource cost summary.

Supported Operating System(s):
Windows 7 , Windows Vista , Windows XP , Mac OS , Web browser (OS agnostic) , Windows 2000 , Windows 8 , Windows 10

14 Reviews of HCSS Dispatcher

Showing 1 - 14 of 14

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  • Riccardo from SITE

    Specialty: Construction

    Number of employees: 501-1,000 employees

    February 2018

    Excellent Product for Managing Equipment

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Very easy product to manage in's and out's of equipment
    Uses MAP technology and can be combined with Telematics

    Cons

    It can be quite slow at times
    Does not fully integrate with E360 for mileage data through telematics

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Ryan from Emery & Sons Construction

    February 2017

    New Dispatcher User

    Ease-of-use
    Functionality
    Quality
    Support

    We are pretty new to the dispatcher software, but learning how to use it has been great. Like the rest of the HCSS products, it is pretty straight forward. We have been able to eliminate our white board and use only this software.

    Review Source: Capterra
  • Ryan from Kerr Contractors Inc.

    February 2016

    Great Product

    Ease-of-use
    Quality
    Support

    I think this product is awesome for keeping track of all my gear and employees. It keeps me organized and ready for the next day. I really enjoy getting to work and seeing my work load and how I need to complete schedules and keep our guys working. Cons to me would be that the program is not very flexible. It's concrete in the way it was written. I feel like it has come along way in the last 5 years I have used it.

    Review Source: Capterra
  • Chris from Clyde Companies

    February 2016

    Excellent softare, superior support

    Ease-of-use
    Quality
    Support

    I have been using Dispatcher for the past 5 years. I have not seen any other software that can compete with the Dispatcher. When considering the support and the support staff, this product is unmatched.

    Review Source: Capterra
  • Amy from Granite Construction

    February 2016

    HCSS Dispatcher

    Ease-of-use
    Quality
    Support

    I really have no cons at this point, everything that i do have issues with it is usually because of lack of knowledge. That is a simple call to TX and it works for me.

    Review Source: Capterra
  • Pete from Intermountain Slurry Seal Inc.

    February 2016

    I've used a lot of different software programs and this seems to be the mostuser friendly

    Ease-of-use
    Quality
    Support

    the pro's, easy to navigate. Cons to many clicks.

    Review Source: Capterra
  • tim from granite construction

    February 2016

    dispatcher

    Ease-of-use
    Quality
    Support

    works well alot better than the old ways i have seen very powerful tool

    Review Source: Capterra
  • gabriel from granite construction

    February 2016

    to many clicks

    Ease-of-use
    Quality
    Support

    pros: very detailed Cons: to many clicks

    Review Source: Capterra
  • Ray from Bradshaw Construction Corp.

    February 2016

    Dispatcher Ray's review

    Ease-of-use
    Quality
    Support

    When we first installed the program, I started using it before we had Ben from support, come out to show more features.. I was able to use Dispatcher with ease, but after sitting for a few days, Ben showed me more features than I ever expected. Great product and better support

    Review Source: Capterra
  • Joe from Vollers

    February 2016

    very usefull tool in everyday business

    Ease-of-use
    Quality
    Support

    right now it is a hugh upgrade to what we have had in our company. No cons

    Review Source: Capterra
  • Clair from Shirley Contracting Company

    January 2016

    New User. Already a Fan.

    Ease-of-use
    Quality
    Support

    I've just started using Dispatcher, and am not very tech savvy so I was a little worried about how well I would do in the program. It's incredibly easy to navigate, and everything is laid out logically so you just need a bit of common sense to find what you need, There's so much that the program offers, so it was a little overwhelming at first, but customer service is amazing so I'm pretty confident now.

    Review Source: Capterra
  • pam from comanco environmental

    January 2016

    awesome product

    Ease-of-use
    Quality
    Support

    Ive been using dispatcher for a year. I love the ease of the program and the way it has several ways to do the same function.

    Review Source: Capterra
  • Brian from Brice Inc.

    January 2016

    Great for keeping track of equipment.

    Ease-of-use
    Quality
    Support

    We use this to keep track of hundreds of pieces of equipment. Very easy to use and works well with the GPS.

    Review Source: Capterra
  • Jerry from Brice inc.

    January 2016

    Great tool for keeping track of fleet locations

    Ease-of-use
    Quality
    Support

    We use this product for scheduling and tracking all equipment locations

    Review Source: Capterra
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