About HCSS Dispatcher

HCSS offers dispatch management software designed for transportation, civil, oil and gas and mining companies. It helps users schedule crew and equipment, avoid downtime and delays, automate routine tasks and reduce unnecessary rentals.

HCSS Dispatcher provides a centralized view of all the resources across the company including equipment, small tools and inventory items and even employees. Admins can select and assign tasks to resources to avoid double booking resources.

Users can filter and search specific resources including equipment or employees and set booking statuses. It includes a planner view, which enables users to manage upcoming schedules of crews from a drag-and-drop interface. All employees can receive instant updates via the mobile app...


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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

14 Reviews of HCSS Dispatcher

Average User Ratings

Overall

4.29 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(4)

4

4 stars

(10)

10

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 14 results

February 2016

Ray from Bradshaw Construction Corp.

Time Used: Free Trial

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

February 2016

Dispatcher Ray's review

When we first installed the program, I started using it before we had Ben from support, come out to show more features.. I was able to use Dispatcher with ease, but after sitting for a few days, Ben showed me more features than I ever expected. Great product and better support

February 2016

Ryan from Kerr Contractors Inc.

Time Used: Free Trial

Review Source: Capterra


Ease-of-use

3.0

Customer support

4.0

February 2016

Great Product

I think this product is awesome for keeping track of all my gear and employees. It keeps me organized and ready for the next day. I really enjoy getting to work and seeing my work load and how I need to complete schedules and keep our guys working. Cons to me would be that the program is not very flexible. It's concrete in the way it was written. I feel like it has come along way in the last 5 years I have used it.

February 2018

Riccardo from SITE

Company Size: 501-1,000 employees

Industry: Construction

Time Used: More than 2 years

Review Source


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

February 2018

Excellent Product for Managing Equipment

Pros

Very easy product to manage in's and out's of equipment Uses MAP technology and can be combined with Telematics

Cons

It can be quite slow at times Does not fully integrate with E360 for mileage data through telematics

January 2016

Clair from Shirley Contracting Company

Time Used: Free Trial

Review Source: Capterra


Ease-of-use

4.0

Customer support

5.0

January 2016

New User. Already a Fan.

I've just started using Dispatcher, and am not very tech savvy so I was a little worried about how well I would do in the program. It's incredibly easy to navigate, and everything is laid out logically so you just need a bit of common sense to find what you need, There's so much that the program offers, so it was a little overwhelming at first, but customer service is amazing so I'm pretty confident now.

February 2017

Ryan from Emery & Sons Construction

Time Used: Free Trial

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

February 2017

New Dispatcher User

We are pretty new to the dispatcher software, but learning how to use it has been great. Like the rest of the HCSS products, it is pretty straight forward. We have been able to eliminate our white board and use only this software.