HCSS Dispatcher Software


HCSS offers dispatch management software designed for transportation, civil, oil and gas and mining companies. It helps users schedule crew and equipment, avoid downtime and delays, automate routine tasks and reduce unnecessary rentals.

HCSS Dispatcher provides a centralized view of all the resources across the company including equipment, small tools and inventory items and even employees. Admins can select and assign tasks to resources to avoid double booking resources.

Users can filter and search specific resources including equipment or employees and set booking statuses. It includes a planner view, which enables users to manage upcoming schedules of crews from a drag-and-drop interface. All employees can receive instant updates via the mobile app about their latest changes in the schedule.

With the Dispatcher map view, users get a graphical and real-time view of the resources on the map. Users can also extract reports on daily schedule, available equipment, total rental cost and resource cost summary.



14 Reviews of HCSS Dispatcher

Overall rating

4.29 / 5 stars

Filters:

Showing 1 - 14 of 14 reviews

February 2018

Riccardo from SITE

Company Size: 501-1,000 employees

Review Source


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

February 2018

Excellent Product for Managing Equipment

Pros

Very easy product to manage in's and out's of equipment
Uses MAP technology and can be combined with Telematics

Cons

It can be quite slow at times
Does not fully integrate with E360 for mileage data through telematics

February 2017

Ryan from Emery & Sons Construction

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

February 2017

New Dispatcher User

We are pretty new to the dispatcher software, but learning how to use it has been great. Like the rest of the HCSS products, it is pretty straight forward. We have been able to eliminate our white board and use only this software.

February 2016

Ryan from Kerr Contractors Inc.

Review Source: Capterra


Ease-of-use

3 of 5

Customer support

4 of 5

February 2016

Great Product

I think this product is awesome for keeping track of all my gear and employees. It keeps me organized and ready for the next day. I really enjoy getting to work and seeing my work load and how I need to complete schedules and keep our guys working. Cons to me would be that the program is not very flexible. It's concrete in the way it was written. I feel like it has come along way in the last 5 years I have used it.

February 2016

Chris from Clyde Companies

Review Source: Capterra


Ease-of-use

4 of 5

Customer support

5 of 5

February 2016

Excellent softare, superior support

I have been using Dispatcher for the past 5 years. I have not seen any other software that can compete with the Dispatcher. When considering the support and the support staff, this product is unmatched.

February 2016

Amy from Granite Construction

Review Source: Capterra


Ease-of-use

3 of 5

Customer support

5 of 5

February 2016

HCSS Dispatcher

I really have no cons at this point, everything that i do have issues with it is usually because of lack of knowledge. That is a simple call to TX and it works for me.

February 2016

Pete from Intermountain Slurry Seal Inc.

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

February 2016

I've used a lot of different software programs and this seems to be the mostuser friendly

the pro's, easy to navigate. Cons to many clicks.

February 2016

tim from granite construction

Review Source: Capterra


Ease-of-use

4 of 5

Customer support

5 of 5

February 2016

dispatcher

works well alot better than the old ways i have seen very powerful tool

February 2016

gabriel from granite construction

Review Source: Capterra


Ease-of-use

4 of 5

Customer support

5 of 5

February 2016

to many clicks

pros: very detailed Cons: to many clicks

February 2016

Ray from Bradshaw Construction Corp.

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

February 2016

Dispatcher Ray's review

When we first installed the program, I started using it before we had Ben from support, come out to show more features.. I was able to use Dispatcher with ease, but after sitting for a few days, Ben showed me more features than I ever expected. Great product and better support

February 2016

Joe from Vollers

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

4 of 5

February 2016

very usefull tool in everyday business

right now it is a hugh upgrade to what we have had in our company. No cons

January 2016

Clair from Shirley Contracting Company

Review Source: Capterra


Ease-of-use

4 of 5

Customer support

5 of 5

January 2016

New User. Already a Fan.

I've just started using Dispatcher, and am not very tech savvy so I was a little worried about how well I would do in the program. It's incredibly easy to navigate, and everything is laid out logically so you just need a bit of common sense to find what you need, There's so much that the program offers, so it was a little overwhelming at first, but customer service is amazing so I'm pretty confident now.

January 2016

pam from comanco environmental

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

January 2016

awesome product

Ive been using dispatcher for a year. I love the ease of the program and the way it has several ways to do the same function.

January 2016

Brian from Brice Inc.

Review Source: Capterra


Ease-of-use

3 of 5

Customer support

5 of 5

January 2016

Great for keeping track of equipment.

We use this to keep track of hundreds of pieces of equipment. Very easy to use and works well with the GPS.

January 2016

Jerry from Brice inc.

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

January 2016

Great tool for keeping track of fleet locations

We use this product for scheduling and tracking all equipment locations