MaidCentral
About MaidCentral
MaidCentral Pricing
$450 per month includes up to 100 jobs. Additional jobs are just $1.2 per completed job up to 500 jobs and $1.00 for all completed jobs over 500. Additional branch fees apply. $250 per additional branch.
Starting price:
$450.00 per month
Free trial:
Not Available
Free version:
Not Available
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Most Helpful Reviews for MaidCentral
1 - 5 of 32 Reviews
Megan
Consumer Services, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
Maid Central is the best software for Maid Services
I am beyond happy with Maid Central - It has been a game changer for the whole team and even though it was more than our previous CRM, we saved money being able to get rid of other programs AND not having to hire an assistant to manually do all of our needed reports
PROSAs an owner/office manager, I have saved SO much time but more importantly, I have a better picture of our business and how it is doing to make better decisions towards growth!
CONSSetup is a lot, but that is because it is so complex and customizable! It can feel overwhelming at times but their support team is incredible and so fast at helping!
Reason for choosing MaidCentral
The rep I had do my demo at SA was so unprofessional, unprepared and the person who booked the appointment would not grasp that I am in Canda and the time zones are different. I was constantly getting called at 5am our time even after multiple emails explaining it. Then we find out they are not compatible with QBO Canda lol Plus MC was way more highly recommended !
Reasons for switching to MaidCentral
Because we needed more visibility and customization for our business and honestly Jobber support went downhill they mislead me in the beginning about being a Canadian company but charged in US
Ashley
Consumer Services, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2022
Robust Software that does it all!
I love the support team and I am super excited for the in-person live events to dive in deeper and learn more!
PROSThe process to integrate was lengthy but support was with us every step of the way. I am so glad I did it at the size I was at vs. waiting until I had more clients and staff. The software is incredibly robust and I don't feel I am tapping into all it as to offer just yet. I learn something new that the software can track or manage for me almost weekly. The professionalism in the eyes of my team and clients increased 10 fold. The ability to increases rates saved me 10's of hours alone! The company releases upates and build outs weekly - I am always impressed with the functionalities they add!
CONSAt times I can feel overwhelmed with the number of reports and settings we can tweak but it is also why I like the software so much. I have ample opportunity to manage KPI's.
Reasons for switching to MaidCentral
I plan to grow and Maid Central is built for larger companies. I also had several referrals from current MC users who found incredible value in the software.
Vendor Response
Thanks so much for your review Ashley! We're glad to hear that you've been happy with our support team having your back along the way. That's so awesome that you've already been able to save so many hours of work per week just by making the switch to MaidCentral! We hope you were able to dive in deeper and learn a lot with us at our Live Event last week, and we look forward to offering more training in the future so you all can get the most out of MaidCentral
Replied May 2022
Jon
Consumer Services, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2020
A Full Orbed, Professional Program For Managing Your Cleaning Company
Overall our experience has been very positive. I feel like there might be some ways to make things a bit more user friendly in the interfacing, and in the onboarding process. Still, MC is replacing several programs for us, and is doing more automated heavy lifting than before. It allowed us to trim out an extra position in our office staff when COVID tightened our budget, without making us feel the crunch of a missing dispatcher.
PROSBeing able to have my teams' daily job status, reviews, routing and more at a glance is incredibly valuable. MC makes it incredibly easy to keep a pulse on what's going on in the field without having to track teams down through phone calls. It also makes it incredibly easy to sort out potential routing issues ahead of time at a quick glance. And, of course, the customer service is incredible, with the team often getting back to us within an hour or so in the chat window. Our teams were able to learn to use the team facing side very quickly.
CONSGetting started is a bit complex, especially if you are battling long term bad habits in the way information was kept before. And, while the customer service is ace, and there are loads of videos and help documents available, it can be difficult to tech out some problems that may crop up. For example, we still seem to be having issues with automated service reminders, even though we have followed all of the steps in the documentation. Some aspects of the UI are not immediately intuitive, which can be especially difficult to explain to others when you are the token millennial in the office. Spanish modes would be INCREDIBLY helpful, as I know we are not the only cleaning company with a large segment of people with English as their second language.
Reasons for switching to MaidCentral
We wanted something more robust. Customer Factor and Quality Driven whetted our appetite for a program that was more full featured, with more automation. With CF we were always having to find workarounds for different parts of the program. Still, it proved the concept of eliminating paper and moving our company into the 21st Century. If I suddenly had to start over, I would start straight out with MC.
Vendor Response
Jon - Thank you so much for your review. We appreciate your feedback! We are always updating the software and user input is so important. Be sure to check out our new Maid Central training courses for technicians and for office staff (on invoicing, with payroll coming soon) with Spanish subtitles. You are correct - lots of companies were asking for Spanish translation and we're working on getting those into all of our training videos moving forward.
Replied February 2021
Michelle
Facilities Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2021
Maid Central keeps our organization on track
MaidCentral keeps our company information all in one program instead of multiple programs. From Quoting, Scheduling, Billing, Invoicing, Staff and Client information- all in one place.
PROSThe most impactful part of MaidCentral is the live feature. We know what is going on no matter who is using the program. Updates are immediate so the office staff can see where all staff is and when the job is completed.
CONSIntegration was not complicated. Having an audit trail to see who is making changes in the program within our company is something we would like to see.
Reason for choosing MaidCentral
We chose Maid Central because of the way it communicates with staff/clients, all scheduling is user friendly and easy to view. All company information is in one program.
Reasons for switching to MaidCentral
We wanted more detail and better visual in one program
Vendor Response
Thank you for your review Michelle! At MaidCentral, we strive to help you love your cleaning business by saving you time and making things easier by having everything you need all in one place. It's great to hear that you're finding value in having everything in one software, and that your updates between cleaning technicians and office staff feels seamless and easy!
Replied May 2022
Nina
Hospitality, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2021
Maid Central has saved me sooo much time!!
It has been a very positive experience. They are open to feedback and fix issues promptly. The software is absolutely the most robust software in the cleaning industry.
PROSThe reporting is robust in Maid Central. It has saved me so much time with our office.
CONSIt is one of the more expensive softwares on the market but well worth the cost.
Reason for choosing MaidCentral
[SENSITIVE CONTENT HIDDEN] is an industry leader and was willing to allow me to give feedback on the software alongside of them in the early development.
Reasons for switching to MaidCentral
Needed something that could scale with a larger company with 20 + employees.
Vendor Response
Nina - Thanks so much for your review! We are thrilled that you see the value in Maid Central. Between the automated rate adjustment and rate increase reports and the schedule efficiency report, Maid Central can pay for itself in the realized increased revenue to your cleaning company. We're also excited that you mentioned being able to give input into the evolution of the software. Founder Tom Stewart and the development team are constantly taking user input into consideration when updating the software. Maid Central comes out with a new build about every two weeks and user feedback is critical in the improvements we are constantly making.
Replied March 2021
