About Maid Central

Maid Central is a cloud-based solution that helps businesses manage communication with employees providing house cleaning services in the field. Key features include scheduling, mobile access, kiosk dashboard, billing, dispatching and a contact database.

Designed for residential cleaning businesses, Maid Central allows users to manage the schedules of team members and customers to track client availability, job status and frequency, employee requirements and feedback scores. It lets firms use custom tags to highlight consumer requests for particular teams and technicians to provide specific cleaning services. Additionally, the solution helps enterprises add appointment tools to business websites and generate leads for sales.

Maid Central comes wi...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

10 Reviews of Maid Central

Average User Ratings

Overall

5.00 / 5 stars

Ease-of-use

4.0

Value for money

5.0

Customer support

4.5

Functionality

5.0

Ratings Snapshot

5 stars

(10)

10

4 stars

(0)

0

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

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December 2020

Troy from Castle Keepers

Verified Reviewer

Company Size: 51-200 employees

Industry: Consumer Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2020

Maid Central: Powerful in many ways!

Time is money! Maid Central saves time in scheduling and helping improve efficiency and productivity.

Pros

Maid Central has graphics in the scheduling function that make it easy to understand job requirements and job status at a glance. Communicating is very easy with employees and clients as email and text capabilities exist within the software. Data collection is unbelievable. Because if the data collection capabilities, you have may ways to look at performance in various areas to help guide your areas of improvement.

Cons

There is nothing not to like about Maid Central. While no software can do everything, Maid Central comes close. There are new enhancements and improvements being rolled out all the time.

November 2020

Matthew from Better Life Maids

Company Size: 11-50 employees

Industry: Consumer Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

November 2020

Game Changing Home Cleaning Services Software

Maid Central has allowed us to scale Better Life Maids while increasing profitability.

Pros

Maid Central is a complete shift from what most home services software offer. It is primarily focussed on making you the most money per labor hour. It does this in a variety of ways, but most importantly it has reports and actions that help guide you to making your company more productive and more profitable. The software is designed to manage your company from the top down and has roles for users from Executives to technicians.

Cons

The software is under constant development. It can sometimes be overwhelming to learn all other new features as they are rolled out. We are constantly learning new things that the software does.

Reasons for Choosing Maid Central

Better features and development roadmap.

Reasons for Switching to Maid Central

Better reporting features, online booking with real-time availability, better sales tools, and better business measurement and analysis.

November 2020

Jon from Town & Country Cleaning

Company Size: 11-50 employees

Industry: Consumer Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2020

A Full Orbed, Professional Program For Managing Your Cleaning Company

Overall our experience has been very positive. I feel like there might be some ways to make things a bit more user friendly in the interfacing, and in the onboarding process. Still, MC is replacing several programs for us, and is doing more automated heavy lifting than before. It allowed us to trim out an extra position in our office staff when COVID tightened our budget, without making us feel the crunch of a missing dispatcher.

Pros

Being able to have my teams' daily job status, reviews, routing and more at a glance is incredibly valuable. MC makes it incredibly easy to keep a pulse on what's going on in the field without having to track teams down through phone calls. It also makes it incredibly easy to sort out potential routing issues ahead of time at a quick glance. And, of course, the customer service is incredible, with the team often getting back to us within an hour or so in the chat window. Our teams were able to learn to use the team facing side very quickly.

Cons

Getting started is a bit complex, especially if you are battling long term bad habits in the way information was kept before. And, while the customer service is ace, and there are loads of videos and help documents available, it can be difficult to tech out some problems that may crop up. For example, we still seem to be having issues with automated service reminders, even though we have followed all of the steps in the documentation. Some aspects of the UI are not immediately intuitive, which can be especially difficult to explain to others when you are the token millennial in the office. Spanish modes would be INCREDIBLY helpful, as I know we are not the only cleaning company with a large segment of people with English as their second language.

Reasons for Switching to Maid Central

We wanted something more robust. Customer Factor and Quality Driven whetted our appetite for a program that was more full featured, with more automation. With CF we were always having to find workarounds for different parts of the program. Still, it proved the concept of eliminating paper and moving our company into the 21st Century. If I suddenly had to start over, I would start straight out with MC.

November 2020

Joseph from Green Clean Maine

Company Size: 11-50 employees

Industry: Consumer Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2020

Best available software for house cleaning businesses

Maid Central has allowed us to automate so many things that used to take hours of admin time per week for our 35-employee cleaning service. So much that we have been able to eliminate 1 full-time and one part-time administrative role. Most of the time savings for us has been in customer and employee scheduling and payroll processing. We have also seen customer feedback increase 10x and it’s much more useful now than before (we used to use a Google form and a spreadsheet to collect feedback), because Maid Central automatically assigns the feedback from a service visit to the appropriate technician(s) and customer files. Customers love the customer portal, where they can see upcoming service visits and request changes. And since customers can update their own payment information we have seen our accounts receivable balance decrease considerably. Field technicians love the Technician portal, and the data that is collected from our field technicians using the program has allowed us to effectively increase our bill rate without losing any customers. As I said in the “cons” section here, with so many features to set up, this software can be intimidating at first, particularly for those with smaller businesses. But if you are looking to SCALE your house cleaning business, and care about having high-quality data to drive your decision-making, Maid Central is worth a serious look. I’ve used two other systems and trialed three others, and none come close to doing what Maid Central can.

Pros

The overall structure of the product and the underlying operational logic is superior, and comes from the developers’ decades of experience operating one of the most successful house cleaning services in the country. Intuitive user interface and powerful automation functionality.

Cons

Because this is such a fully featured business automation software developed with scale and growth in mind, on-boarding can be intimidating for first-time users, but the Maid Central team is working on ways to simplify some feature sets for new users.

Reasons for Choosing Maid Central

Superior overall structure, logic, functionality, usable automation and usable features. A common issue with software is they sell on features, but when features are difficult to use they lack the value promised. With Maid Central, features are seamlessly integrated into the user experience.

Reasons for Switching to Maid Central

Our previous product was dated and slow, functionality was limited and difficult to use, customer service was poor, and they required a rigid, onerous contract that auto-renewed and was difficult to terminate.

November 2020

Ajia from All Star Cleaning Services

Company Size: 51-200 employees

Industry: Hospitality

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2020

Extremely worth it, eliminate office positions at every level!

Honestly so so good. The few cons do not outweigh all the pros that come with this software, and I believe that the cons are ever changing because they are always improving and growing the capability of this software. You will never find another software more intune with how cleaning services are run than Maid Central.

Pros

It is GEARED towards the cleaning industry and it shows. Problems that every other software has is remedied in Maid Central. It is also constantly evolving into a better product based on user feedback. This is not the same software we started using a year ago, it is SO much better!

Cons

The initial onboarding can be difficult and the larger the business the harder it is. I also would like the ability to change large batches of client information at once. With over 600 clients, if we change the process on anything with tags or how we list work orders, we have to change it all one by one and that can be frustrating when you're trying to change for the better.

Reasons for Switching to Maid Central

Service Autopilot was not geared towards the cleaning industry and the updates to the software were actually harmful to how our business was run. There had been inconsistencies in their software the 5 years that we used it that were never addressed. We also flew out to SA5 to talk to the live support and the questions I was asking were apparently too advanced and I was told someone else would get back to us through email after the conference, kinda defeating the purpose of a live support room. Really the support was really lacking and it wasn't growing in capability as fast as we were.

November 2020

Rosemary from Elite Home Cleaners, LLC

Company Size: 11-50 employees

Industry: Consumer Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2020

Best Maid Service Software Out There

Very positive. Help is almost always available. I know the team works hard and smart to make MaidCentral the best software for the maid service industry.

Pros

Great features: quoting tool online and in-house; scheduling is a breeze; I have never seen anything like their master schedule which shows four-week blocks to easily see where you have a recurring opening. Sending client reminders is super easy via text or email or both. Customer feedback via scorecards helps to track quality. Our cleaning professionals love the app. No more going to the wrong address. Quality has improved due to the well -designed work order. One of the things we love the most is the reports. You can pretty much find any number you want. Many of the reports are customizable. Best is weekly meetings to discuss the software and continuous improvement/refinement.

Cons

Because the software is so robust it takes awhile to learn everything. When I switched to MaidCentral I looked at many other companies and nothing came close to MaidCentral.

Reasons for Choosing Maid Central

For all the reasons listed above.

Reasons for Switching to Maid Central

Very unhappy with Launch27

November 2020

Kim from 2 Moms & A Mop, Inc

Company Size: 11-50 employees

Industry: Health, Wellness and Fitness

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

5.0

November 2020

We are so glad we implemented Maid Central

We have had a great experience overall. The improved ability to communicate easily has been tremendous.

Pros

The overall functionality. The ease of communication with our employees and customers has allowed us to take our services to the next level. It has truly been a game changer for us. We also condensed 4 software packages into one. Scorecards are automatically sent once the jobs are completed and customers are offered the option to tip their crew. Our payroll is now totally calculated through MC. We could go on and on about the features we enjoy!

Cons

The software doesn't allow you to take shortcuts, which is really helpful since it creates our payroll records. However, the extra step when cancelling or changed an appointment is a little more time consuming. I know, I know, its for our own good.

Reasons for Switching to Maid Central

The robust features this software offers

November 2020

Aracely from Huff N Puff Cleaning

Company Size: 11-50 employees

Industry: Consumer Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

November 2020

Good

Is a new software, a lot to learn, hoping at the end of the day it will be a powerful tool

Pros

The Routing report is very convenient for the morning routine

Cons

the ability of seeing the schedule board like we were doing it in Maid Easy

Reasons for Choosing Maid Central

Our boss made the decision

Reasons for Switching to Maid Central

Maid Central is on line vs Desk top

November 2020

Amy from Emily's Cleaning LLC

Company Size: 2-10 employees

Industry: Consumer Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2020

Excellent Software

5 Stars!!!! All the way.

Pros

The ease of rescheduling clients. Sending out bulk emails and texts when there's emergencies. The reports are fantastic for tracking revenue, payroll, job counts and employee stats. Employee stats include quality percentage, efficiency tracking, days off, PTO used. Rate increases are now super easy. A few steps and emails go out to all clients you need to increase. Just an amazing software. Customer service is excellent. Weekly meetings and Q&A to get all your questions addressed. Lead campaigns and customer engagement are also another great feature.

Cons

it's a bit pricey but if you want to grow this is the software to use.

Reasons for Switching to Maid Central

I want to be able to sell my business and want things has automated as possible. And ease of number reporting to advocate the sale that will hopefully happen down the road.

November 2020

Vicki from Huff-N-Puff Cleaning Services

Company Size: 11-50 employees

Industry: Consumer Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Customer support

5.0

Functionality

5.0

November 2020

Software

My overall experience with Maid Central has been excellent. They are responsive to questions and they have weekly calls to answer questions and go over new features that they are always adding.

Pros

I like the fact that the software is all inclusive for the many facets of our business. We can schedule, contact customers, track our numbers, invoice customers, integrate with Quickbooks and it has a book and pay feature to put on our website.

Cons

It was time consuming to get it up and running. The onboarding process could be better.

Reasons for Switching to Maid Central

Wanted a book and pay app for our website.