About Praxedo

Praxedo is a cloud-based field service management solution designed for field technicians, inspectors, auditors, contractors, administrators and drivers. The solution caters to various industry verticals including telecommunications, energy, utilities, retail, facilities management and water management. Key features include schedule optimization, reporting, account management, remote collaboration and global positioning.

Additional features include web scheduling, drag-and-drop functionality, an Excel report generator, a report builder, a contractor portal, a route planning module, messaging services, calendar synchronization, stock management, consumed-item monitoring and more. Users can prepare and dispatch work orders. Collaboration between ...


Read More

Supported Operating System(s):

Web browser (OS agnostic), Windows 10

41 Reviews of Praxedo

Average User Ratings

Overall

4.61 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(27)

27

4 stars

(12)

12

3 stars

(2)

2

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 41 results

June 2019

User Profile Picture

Baptiste from EL2D

Verified Reviewer

Company Size: 51-200 employees

Industry: Construction

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

June 2019

Ease of use and ever more available teams

Thanks to Praxedo, we manage our projects from planning to invoicing, which saves a lot of time for our teams whether in the field or in the office.

Pros

+ a multi-device plateforme + setting up very simplified + using the different services that are always available + a highly customizable system to be closest to the reality on the ground

Cons

The implementation of exports can sometimes seem long, but once the handling is done, it is not so difficult. Nevertheless the Praxedo teams are always available to guide us and it is really appreciable. All structures of this size do not have the same reactivity.

December 2019

Robert from GNS Handelsservice GmbH

Company Size: 2-10 employees

Industry: Retail

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

December 2019

Efficient and Reliable

Working in a profession (retail services) which is not a typical praxedo client profession, such as classical service technicians, we were very busy and occupied in finding field service cloud solutions. Many of what we found were very expensive and needed professional consulting assistance to be inplemented within our systems. Praxedo does not need further Software than your own computer browser and a normal Android or IOS device. You pay monthly per field service account, which is changeable within your service workers. So if one of your field service workers for instance is absent or ill you can simply switch his account to another which gives you all in all more flexability in use. Being forced to use paper in the past, we now have full realtime control of what happens outside of our office and thus our reaction time decreased greatly.

Pros

- Pay per field service account - No further Computer Software needed - Compatible with every Android or IOS Device - Straight and helpfull support -

Cons

- there is a bit more work neccesary in improving the map module and making it more intuitive.

Reasons for Choosing Praxedo

- Price - Appearance - Impressive demonstration of the Software

March 2018

Martin from DG

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

3.0

Functionality

3.0

March 2018

Easy to use, to change/add individiual features

Pros

Design could be easily changed to our own requirements, users could be added, restrictions and rights sets quickly.

Cons

Could be a little bit more stable, although availabilty improved. Feedback customer service could be faster.

March 2018

User Profile Picture

Ali from Lacroix portes automatiques

Verified Reviewer

Company Size: 51-200 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2018

Flexible Power

Modern planification and report tool. Increased treatment capacity

Pros

Instantaneous acces of interventions reports. Natives notifications on technician PDA's. Easy optimization of the planning due to pre-planning and cartography. Powerful web services API to interfacing PRAXEDO to SAGE CRM and Business Management. Self made personalized reports. Personalized supply support and global activity reports.

Cons

Non-attendance of : reccurence billing, automatic advanced statistics personalisation of scripts based on the customer

July 2020

User Profile Picture

Michael from COTTEL RESEAUX

Verified Reviewer

Company Size: 201-500 employees

Industry: Facilities Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

July 2020

Digital transformation : the contribution of Praxedo

The automatic sending informations and reporting has reduced the number of incoming calls and emails. We save time.

Pros

The implementation of praxedo has allowed us to climb the big step between an organization based on paper et a digital organization. No more intervention unbilled because of the paper lost in the technician's car. No more photocopy of the customer order, it can be directly consulted by the technician from praxedo. And at last, but not least, so easy to plan several technicians with the smart scheduler and the map

Cons

The use of the article is quiet hard when the database is large.

Reasons for Switching to Praxedo

The application was no longer updated