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TrueContext vs ServiceTitan
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.5 / 5
4.1 / 5
Value for Money
4.4 / 5
3.8 / 5
Customer Support
4.5 / 5
4.1 / 5
Functionality
4.4 / 5
4.2 / 5
Last Review Written
September 13, 2024
November 24, 2024
Pros/Cons
Pros
- It has a robust feature set and good support as well. It's a huge plus that the solution supports an unlimited amount of forms.
- Excellent, I have recommended this to other companies who could also avail of the ease of use.
- I like that it is user friendly, customizable and fairly intuitive. I've used the software for multiple purposes and each time it has proven to be great.
Cons
- It can be fairly inconvenient and confusing to users who do not know the ins and outs of the app.
- Sometimes forms get stuck in the "outbox" and you don't know until someone tells you a form is missing.
- Training other members of my team is time consuming and tedious. There are likely some functions of Pronto that I am unaware of, but due to time restraints, I don't look for these features.
Pros
- The abilities are rich and continue to be added to over time with the system. They are continually improving based on feedback from their customers.
- I loved the capabilities ServiceTitan gave us for communicating with customers, the ease of scheduling and dispatching, tracking of maintenance agreements, etc. Overall usage was great.
- We have had a great experience with ServiceTitan. They are willing to listen to their customers in terms of suggestions to improve the product.
Cons
- If you need to contact support, its a 30-60 minute wait. The awkward steps to do "one-off" custom priced invoices is annoying and more difficult than it should be.
- The implementation people just want to rush you in and out and avoid all the problems. The Success managers are too busy to fix any problems and you are stuck fending for yourself.
- Its just not what I needed for my business and customer service was horrible, multiple transfers stating that I had the wrong department and ended up bei g hung up on.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
N/A
Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
FrontRunners
2023
N/A
Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
N/A
35 Recommendations
Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
