About Repair-CRM

Repair-CRM is a mobile field service app for small and midsize field service businesses, including plumbing, HVAC, maintenance, landscaping, and roofing companies. The software aims to help small field service companies grow, schedule & dispatch technicians, and track job progress. Affordable monthly pricing from $19 / user /month makes it ideal for companies with 3-15 technicians. Cloud-based admin + mobile apps include asset tracking, photo & signature capturing functionality. Start your free trial (no credit card required)


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7 Reviews of Repair-CRM

Average User Ratings

Overall

4.86 / 5 stars

Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

Ratings Snapshot

5 stars

(6)

6

4 stars

(1)

1

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

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Showing 1 - 7 of 7 results

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June 2019

User Profile Picture

Csarnai from Fiorex LLC

Verified Reviewer

Company Size: 2-10 employees

Industry: Mechanical or Industrial Engineering

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2019

Easy to use with our Zebra barcode terminal

Pros

We were looking for a field service solution with barcode reading built-in. They helped us customize the APP for our needs in our workflow.

Cons

Since they were just starting up, it took time to implement it to our barcode reader to make it easy to use, but it was worth waiting!

Response from E-Software

Replied June 2019

Thank you Robert, we are glad you like it!

June 2019

Peter from Rider13

Company Size: 2-10 employees

Industry: Mechanical or Industrial Engineering

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2019

Repair CRM is great for field technicians

Easy to use Mobil app which helps speed up the Admin-time in the office.

Pros

It allows our Techs to do the paperwork at a repair, eliminating sending the messy handwritten work orders to the office. We used to enter them manually in the evening ... this alone saves a lot of time for us (me).

Cons

Inventory tracking was missing, but they implemented it with our help for us, so I can't say anything else in particular.

Reasons for Choosing Repair-CRM

Much easier to use on the phone.

Response from E-Software

Replied July 2019

Thank you Peter! It was fun working with you guys!

May 2021

Anonymous

Verified Reviewer

Company Size: 5,001-10,000 employees

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

May 2021

Overall Effective

Overall, Repair-CRM is a good program. I find it useful but do not find it as a leader in the work order platform market.

Pros

Repair-CRM gets the job done. It offers the support for photo sharing and communications for vendors to fulfill work orders, basic needs are met.

Cons

The billing integration could be a lot better. I would love if this program integrated with QuickBooks for easy invoicing.

July 2019

Gabor from ALTCASH

Company Size: 11-50 employees

Industry: Retail

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2019

Easy to use for repairing printers on-site

Great for our team, lot of features were implemented in the past months.

Pros

Our technicians track their inventory in their cars and found it easy to create work orders on client calls. In the office we keep track of our technicians locations & daily progress.

Cons

Some key features are still in development, but the development team responds quickly.

Response from E-Software

Replied July 2019

Thank you Gabor!

June 2019

Attila from Lux-irt

Company Size: 2-10 employees

Industry: Consumer Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

June 2019

Perfect app for Pest Control

It really fits us, and helped replacing our Google spreadsheets.

Pros

Makes it easier to schedule our jobs, and our techs can show up on time finally. We keep lot of tools and chemicals in the cars, now we are able to track those too. Routing is much easier with the app, which is important for our Pest Control business, as we have lot of notes and comment for wach client.

Cons

Invoicing would be a nice feature to have!

Response from E-Software

Replied July 2019

Thanks Attila, we are working on the invoicing as promised!

December 2019

Norbert from Kingmotor

Company Size: 2-10 employees

Industry: Automotive

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2019

Great control over your schedule

Great upgrade from working manually on papers and entering the work orders in the evening. Now most of the job is done by the technicians: photos and what parts they used. It saves a lot of time!

Pros

Seeing the technicians, where and what they are working on and also being able to track inventory.

Cons

Nothing really, it fits our current needs, it covers our operations.

Reasons for Choosing Repair-CRM

They seemed to be quite responsive and listening to our feedbacks.

June 2019

Csima from Anvalor

Company Size: 2-10 employees

Industry: Machinery

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2019

Great for our Field Technicians & equipment tracking

Pros

We found it easy to implement into our company and makes inventory tracking much faster. Finally we can see the service history on a mobile APP with easy work order creation!

Cons

We did not use any similar software in our company before, so I can't compare it to other solutions.

Response from E-Software

Replied June 2019

Thank you Norbert!