Repair-CRM

RATING:

4.91

(11)

About Repair-CRM

Repair-CRM is a mobile field service app for small and midsize field service businesses, including plumbing, HVAC, maintenance, landscaping, and roofing companies. The software aims to help small field service companies grow, schedule & dispatch technicians, and track job progress. Affordable monthly pricing from $19 makes it ideal for companies with 3-15 technicians. Cloud-based admin + mobile apps include asset tracking, photo & signature capturing functionality. Start your free trial (no credit card required)

Repair-CRM Pricing

$19 per month, for 1 user $39 per month, for up to 5 users $59 per month, for up to 10 users $99 per month, for up to 20 users

Starting price: 

$19.00 per month

Free trial: 

Available

Free version: 

Not Available

Attach photos to jobs
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Repair-CRM Reviews

Overall Rating

4.91

Ratings Breakdown

Secondary Ratings

Ease-of-use

5

Customer Support

5

Value for money

5

Functionality

5

Most Helpful Reviews for Repair-CRM

1 - 5 of 11 Reviews

User Profile

Csarnai

Verified reviewer

Mechanical or Industrial Engineering, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2019

Easy to use with our Zebra barcode terminal

PROS

We were looking for a field service solution with barcode reading built-in. They helped us customize the APP for our needs in our workflow.

CONS

Since they were just starting up, it took time to implement it to our barcode reader to make it easy to use, but it was worth waiting!

Vendor Response

Thank you Robert, we are glad you like it!

Replied June 2019

Peter

Mechanical or Industrial Engineering, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2019

Repair CRM is great for field technicians

Easy to use Mobil app which helps speed up the Admin-time in the office.

PROS

It allows our Techs to do the paperwork at a repair, eliminating sending the messy handwritten work orders to the office. We used to enter them manually in the evening ... this alone saves a lot of time for us (me).

CONS

Inventory tracking was missing, but they implemented it with our help for us, so I can't say anything else in particular.

Reason for choosing Repair-CRM

Much easier to use on the phone.

Vendor Response

Thank you Peter! It was fun working with you guys!

Replied July 2019

Željko

Construction, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed January 2023

Repair CRM review

PROS

After years of using another software, I switched to Repair CRM. I was pleasantly surprised by the ease of use. I managed to start using it even without instructions from developers, later on finding out about new features. Also, Repair team was willing to make adjustments when I needed them.

CONS

So far I haven't really found any problems.

Vendor Response

Thank you very much! We are trying to be as flexible as possible!

Replied January 2023

Anonymous

5,001-10,000 employees

Used monthly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

FUNCTIONALITY

5

Reviewed May 2021

Overall Effective

Overall, Repair-CRM is a good program. I find it useful but do not find it as a leader in the work order platform market.

PROS

Repair-CRM gets the job done. It offers the support for photo sharing and communications for vendors to fulfill work orders, basic needs are met.

CONS

The billing integration could be a lot better. I would love if this program integrated with QuickBooks for easy invoicing.

Norbert

Automotive, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2022

Faster dispatching, with less phone calls

Our repair shop has a huge advantage with Repair-CRM and going digital. We don't need to call each other for clarifying my notes and to go back and forth with the clients when he will be at the address. Gamechanger!

PROS

At my previous job I had to manually hand write the work orders for my technicians. Here, this is a huge advantage for us to do everthing quicker and more easily. Also my techs can read my notes now

CONS

Some stuffs still need to be done manually with some of our clients who demand a phone call, but that's just how it is

Vendor Response

That is exactly what our software is built for! We also learned a lot from you guys.

Replied January 2023