WorkWave Service vs ServiceTitan

RATING:

3.1

(58)

WorkWave Service has 58 reviews and a rating of 3.12 / 5 stars vs ServiceTitan which has 233 reviews and a rating of 4.36 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
3.1 (58)
4.4 (233)
Ease-of-Use
3 / 5
4 / 5
Value for Money
2.5 / 5
4 / 5
Customer Support
3 / 5
4 / 5
Functionality
3 / 5
4 / 5
Last Review Written
April 29, 2024
May 16, 2024
Pros/Cons
  • Pros

  • We liked the ability to track our delivery drivers.
  • We feel like they are listening to the problems we are having and finding solutions. It's good to have real people to work through issues.
  • Cons

  • I don't like how it integrates with Quickbooks, FOR ME.
  • We have repeatedly requested phone contact. They have taken money from us in error for a dispute 2 times (yes, one dispute = 1 deduction).
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  • Pros

  • I love how technicians can create quick quotes from estimate templates, show pictures and pricing, good/better/best options and financing and even take payments and signatures on the go.
  • The scheduling and dispatching board and screens are easy to navigate and very helpful.
  • Cons

  • The implementation people just want to rush you in and out and avoid all the problems. The Success managers are too busy to fix any problems and you are stuck fending for yourself.
  • Its just not what I needed for my business and customer service was horrible, multiple transfers stating that I had the wrong department and ended up bei g hung up on.
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Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo
N/A
Product Screenshot
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FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

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FrontRunners

2023

Advisor Recommendations

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48 Recommendations
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos