ServiceBench Software


 

ServiceBench Business Management System is a field service management solution designed to connect service providers with their field agents and customers. It offers integrated modules for job intake and distribution management, service management, parts and claims management, reporting and analytics.

The job intake and scheduling module takes care of service requests received from customers, prioritize and assign requests based on resource availability, schedule service visits, notify customers and service reps about the service schedule and more. The mobile app for field reps helps them to track customer's location, note service updates, generate bills and get confirmation for service completion from their customers.

The service management module helps businesses track the performance of services offered by their servicemen. The solution allows users to share real-time stats and post-service surveys with customers to analyze and report on the quality of services offered.

It includes separate accounts and mobile apps for backend supervisors and field agents and is available on per user per month subscription.

 

ServiceBench - Home
 
  • ServiceBench - Home
    Home
  • ServiceBench - Consumer portal
    Consumer portal
  • ServiceBench - Home search customer
    Home search customer
  • ServiceBench - Jobs
    Jobs
  • ServiceBench - Parts
    Parts
  • ServiceBench - Mobile
    Mobile
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 10

16 Reviews of ServiceBench

Showing 1-16 of 16

 

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Steve from Allstar Appliance Service
Specialty: Home Appliances / Electronics
Number of employees: 1 employee Employees number: 1 employee

May 2018

May 2018

some selections unneccesary for my application

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

mostly is basic design , updating and creating claims is easy, simplicity is good completing jobs but complicated to adjust zone management

Cons

having to deselect options in claim process that are pre-generated and not applicable to me, but I wonder why there is a new job category when no jobs are ever posted there

Review Source
 
 

Aimee from Beecroft Appliance Repair
Specialty: Home Appliances / Electronics
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

My experience was lovely.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It is easy to use. The people are very friendly and helpful when we call in. I would say it is easy to use.

Cons

Sometimes when we write notes in the customers work order, they do not get read and received. Bt mostly good.

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Kim from McNeice and Smith
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Ease of use

Ease-of-use

Functionality

Product Quality

Customer Support

I would like a small cheat book on how to use

Pros

The more I learn and use the system the less intimidated I am. Being able to review previous history if any. Also when you forget to enter something
it lets you know

Cons

Bouncing around from screen to screen is very time consuming I had to pretty much teach myself how to use the system

Review Source
 
 

James from Beecroft Appliance Repair
Specialty: Home Appliances / Electronics
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

excellent and ease of operation

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

easy tracking of jobs and payments .dispatching very simple to move around jobs and assign them to techs

Cons

No cons as of yet system seems to work for us with no problems at all . We will advise in the future if anything comes up

Review Source
 
 

jonathan from jnn appliance service
Specialty: Home Appliances / Electronics
Number of employees: 1 employee Employees number: 1 employee

April 2018

April 2018

A very organized experience

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

I find it is very easy to navigate and keeps the calls I have organized very well. My customers are very happy with their precise paperwork.

Cons

The performance metrics. The graphics are hard to understand, or possibly I am not looking at them in the correct way.

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Carrie from Insurance
Specialty: Insurance
Number of employees: 10,000+ employees Employees number: 10,000+ employees

April 2018

April 2018

Covers all solution needs

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Its easy to use and flexible enough to cover all my business needs. Service Bench is a comprehensive end-to-end solution.

Cons

Some pages take several clicks to get to and the color scheme could use refreshing. But overall it is still a wonderful tool.

Review Source
 
 

Kevin from Brian's appliance service
Specialty: Home Appliances / Electronics
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Very good

Ease-of-use

Functionality

Product Quality

Customer Support

Great program

Pros

Like the app for the phone can add pictures very easy and the desk top works very good like the home menu for that day so you know what is book so you don't miss any calls

Cons

When your dispatch disappears you got to go out and come back in and I wish for the phone number was broken up it is hard to read 5197652334 (519)765-2334 format is easier to read

Review Source
 
 

Jeff from Jeff’s Appliance Service
Specialty: Home Appliances / Electronics
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Excellent Service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Very easy to navigate would definitely recommend to other servicers. Updates are great and doesn’t interfere with existing work.

Cons

No cons. Very easy to navigate would definitely recommend to other servicers. Updates are great and doesn’t interfere with existing work.

Review Source
 
 

Matt from Asurion
Specialty: Other
Number of employees: 10,000+ employees Employees number: 10,000+ employees

April 2018

April 2018

Functionality can be improved

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Need to select what kind of jobs can be performed, such as doing sealed systems. We get calls for these, but there is nothing to say that we can or can't do them.

Pros

Cloud based, free to users. Dispatch and claims are in one area. Availability and zip codes can be setup.

Cons

Too much information on the dispatch page that doesn't apply to me. Sometimes I find open jobs in the Search Inbox function rather than just under the Jobs tab. This makes it difficult to keep track of open jobs. Making changes to my profile should all be under section, such as Admin. There are also multiple places to add email addresses. If I need to make changes to zones or availability, it is difficult to find the steps to get to where I need to go. The
Visual Service Job Configuration allows me to add or remove zips, however, the administrators don't get the requests to approve or decline these so we have to go to Coverage Change Request to make that request. It's an additional step.

Review Source
 
 

Roy from Asurion
Specialty: Home Appliances / Electronics
Number of employees: 10,000+ employees Employees number: 10,000+ employees

April 2018

April 2018

Good interface, but cluttered

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Easy to use for most situations. Typically easy processes for most situations. Easy to track and monitor jobs.

Cons

Too much information on each screen. So much stuff that isn't used in my industry, but is present on the screen.

Review Source
 
 

Mathew from Maytag Metro Service
Specialty: Home Appliances / Electronics
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Very user friendly. It's easy to use and you can do almost anything

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

The dispatch screen, seeing where your techs are at all times is the best. Makes it easier to see who is getting fixed and at what tie.

Cons

The drop down menus. I dislike that if the cursor is placed to close to the top of the page the drop down menus automatically appear. I can't tell you how frustrating that is when you're in a hurry.

Review Source
 
 

Andrea from Beecroft Appliance Repair
Specialty: Home Appliances / Electronics
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Overall it is a great program. Very happy.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

This program is very user friendly/easy to navigate. It is easy to update/change the customer's information if Whirlpool has entered it incorrectly.

Cons

The program kicks you out of the system too quickly and then you have to log in again even sometimes if you were just in it less than 1 minute prior.

Review Source
 
 

Patrick from Timmins Appliance Services
Specialty: Home Appliances / Electronics
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Easy to use, location finder is nice.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Location finder is my favourite option. Easy to find people’s houses.

Cons

I enjoy using mobile app so I can complete calls while in consumers driveway.Make it easier to have a list of all open claims rather then having to know job ID to find them.

Review Source
 
 

Andrea from chronoservice.ch
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

this software is easy to use,

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I will renew my subsription

Pros

the software is quite friendly and easy to use, the templates are attractive and personalisation is not a problem, the email are then gone quite fast, and the reporting is also easy and accurate

Cons

I don`t see anything particular that does not works with this software, so I am happy with it and would not know how to improve it

Review Source
 
 

Jacota from Amuse Coaching
Specialty: Other
Number of employees: 1 employee Employees number: 1 employee

April 2018

April 2018

Fully supportive

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

No

Pros

That is usefull and helps me to work easier in promote my activities.helps me to continue without stress other activities.

Cons

Is nothing to describe my fully satisfaction than this software advice. I understand how it's works

Review Source
 
 

stephen from Fathom Realty
Specialty: Other
Number of employees: 1 employee Employees number: 1 employee

April 2018

April 2018

Service Bench

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

they do a great job with follow up and providing information for a solution. i recommend Service Bench.

Cons

There was nothing i could think to comment as negative regarding my experience with Service Bench.

Review Source