# ServiceBench Software Reviews, Demo & Pricing - 2026 > Review of ServiceBench Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/field-service/servicebench-profile --- [Home](https://www.softwareadvice.com/) / [Field Service Management Software](https://www.softwareadvice.com/field-service/) / ServiceBench Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/field-service/servicebench-profile/reviews/)[Alternatives](https://www.softwareadvice.com/field-service/servicebench-profile/alternatives/) # ServiceBench 2026: Benefits, Features & Pricing Wondering if ServiceBench is right for your organization? Our Field Service Management Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - User Reviews - Popular Comparisons ## Overview ServiceBench 3.7 [(35)](https://www.softwareadvice.com/field-service/servicebench-profile/reviews/) Pricing Starting at $119.00 per month ### About ServiceBench ServiceBench Business Management System is a field service management solution designed to connect service providers with their field agents and customers. It offers integrated modules for job intake and distribution management, service management, parts and claims management, reporting and analytics. The job intake and scheduling module takes care of service requests received from customers, prioritize and assign requests based on resource availability, schedule service visits, notify customers and service reps about the service schedule and more. The mobile app for field reps helps them to track customer's location, note service updates, generate bills and get confirmation for service completion from their customers. The service management module helps businesses track the performance of services offered by their servicemen. The solution allows users to share real-time stats and post-service surveys with customers to analyze and report on the quality of services offered. It includes separate accounts and mobile apps for backend supervisors and field agents and is available on per user per month subscription. Wondering if ServiceBench is right for your organization? Our Field Service Management Software selection experts can help you in 15 minutes or less. ## ServiceBench User Interface ## Popular ServiceBench Alternatives Main Product ServiceBench 3.7 [(35)](https://www.softwareadvice.com/field-service/servicebench-profile/reviews/) Ratings Breakdown - 3.57Ease of use - 3.77Value for money - 3.55Customer support - 3.51Functionality Pricing Starting at $119.00 per month Get Price Alternative Product [Synchroteam](https://www.softwareadvice.com/scheduling/synchroteam-profile/) 4.4 [(95)](https://www.softwareadvice.com/scheduling/synchroteam-profile/reviews/) Ratings Breakdown - 4.40Ease of use - 4.34Value for money - 4.27Customer support - 4.15Functionality Pricing Starting at $49.00 per month Get Price Alternative Product [Jobber](https://www.softwareadvice.com/field-service/jobber-profile/) 4.6 [(1457)](https://www.softwareadvice.com/field-service/jobber-profile/reviews/) Ratings Breakdown - 4.62Ease of use - 4.40Value for money - 4.59Customer support - 4.35Functionality Pricing Starting at $39.00 per month Get Price Alternative Product [FieldPulse](https://www.softwareadvice.com/field-service/fieldpulse-profile/) 4.6 [(452)](https://www.softwareadvice.com/field-service/fieldpulse-profile/reviews/) Ratings Breakdown - 4.51Ease of use - 4.48Value for money - 4.68Customer support - 4.39Functionality Pricing Available upon request Get Price Alternative Product [ServiceTitan](https://www.softwareadvice.com/field-service/servicetitan-profile/) 4.4 [(333)](https://www.softwareadvice.com/field-service/servicetitan-profile/reviews/) Ratings Breakdown - 4.13Ease of use - 3.84Value for money - 4.03Customer support - 4.20Functionality Pricing Available upon request Get Price Alternative Product [OnthegO](https://www.softwareadvice.com/field-service/trackerpal-profile/) 5.0 [(8)](https://www.softwareadvice.com/field-service/trackerpal-profile/#reviews) Ratings Breakdown - 5.0Ease of use - 5.0Value for money - 5.0Customer support - 5.0Functionality Pricing Starting at $4.99 per month Get Price ## ServiceBench Pricing and Plans Starting price: $119.00 per month Free Trial Free Version Basic $119.00 per month No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## ServiceBench Features - Popular features found in Field Service Management Alerts/Notifications Billing & Invoicing Calendar Management Contact Database Electronic Signature GPS Inventory Management Mobile Access Online Time Clock Quotes/Estimates Routing Service History - More features of ServiceBench Accounting Integration Customer Database Customizable Reports Dispatch Management Inventory Control Job Management Payment Collection in the Field Scheduling Self Service Portal Technician Management Work Order Management ## ServiceBench User Reviews Overall Rating 3.7 Ratings Breakdown 5 34% 4 40% 3 9% 2 0% 1 17% Secondary Ratings Ease of Use 3.6 Value for money 3.8 Customer support 3.5 Functionality 3.5 VR Verified Reviewer Facilities Services 51-200 employees Used daily for less than 12 months Review source Reviewed May 2022 customer services platform review 5 I need a web based Customer Engagement platform for my IT firm After using some platforms which are providing solution related to customer services I realized Supportbench is a perfect match for Customer Communications Management for B2B with complete variety of tools for IT and help desk platform. It’s is a customer service platform that enables businesses to provide Social Customer Service, Help Desk, Complaint Management, exceptional experience. Supportbench provides unrivalled value to enterprises by providing a solution that is attractive, more flexible, more trustworthy, and scalable, all at a fraction of the cost of alternative platforms. Ratings Breakdown 5 Ease of use 5 Value for money 4 Customer support 5 Functionality Pros: Your clients and customers will enjoy how simple it is to file a ticket directly from your portal. You'll also appreciate how simple it is to allocate tickets to both Customer Self Service and Enterprise Cons: Workflows are excellent, however they are more difficult to set up than some of the other systems I explored. I suggest workflow may be need some optimization Read More xB xena B. Computer & Network Security 11-50 employees Used daily for less than 12 months Review source Reviewed August 2018 work robot 5 very efficient. Love using it Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: it is easy to use, user friendly . Above all no excess time to notify client of estimate or invoice. just click click click Cons: not enough space on estimate for projects . meaning when doing a project report on an invoice/estimate only a few lines will print out . if you had more than four lines it don't get printed. would be nice to have more email options eg. customer, mfg, extended warranty etc, with a choice to have it all in one place so i can select who to send the email to . Maybe in the customer page choice of more than one email ( a drop down ) to add email addresses ? The reason i say this is because in our line of business we have to send estimates/invoices to different party ( customer, landlord, ext warranty, govt or insurance agents) in order to do this i have to remove the customer email put in the other email, send and then remove and replace . ( defeats the purpose of efficiency) so a few choice to put in those at the time of ticket creation will be awesome, when i have to send to other than the customer , hooray ...just click email drop-down , select who get it and click gone. And option to email the customer without using the choice of invoice or estimate. a button that say email customer . ( like ...hey your part is in, your appointment will be....send. LOL . A robot with the best rated for time and efficiency Read More VR Verified Reviewer Electrical/ Electronic Manufacturing Self-Employed Used daily for more than 2 years Review source Reviewed December 2020 Complex in some areas, has some nice features. 3 Overall a nice platform. Easier to use than some others. Being able to schedule and update your profile are super features. Ratings Breakdown 2 Ease of use 5 Value for money 4 Customer support 4 Functionality Pros: I am able to upload claims electronically and get a visual of my are that I cover. I can change coverage area pretty easily and get a visual look in case I am missing some of the smaller zip codes. Cons: Very difficult to navigate the menus. Some menu items seem to be buried in a host of other submenus. Difficult to navigate and visual menu freezes on some browsers. Read More JV Jessica V. Verified reviewer Consumer Services 2-10 employees Used daily for less than 6 months Review source Reviewed August 2018 It's great but can be a bit confusing 4 Overall, it has been good. Just sort of confusing, I wish it could be simplified so it would make doing these jobs less difficult to complete and submit claims. Ratings Breakdown 3 Ease of use 5 Value for money 3 Customer support 4 Functionality Pros: That I am able to easily see all of the details of my customers and they are already on a visual schedule Cons: Very hard to navigate. I keep getting emails telling me to confirm that I will be at the job but there's no link or button I can push to get to that same page on the website so I have to go through the email to confirm I will be there. I also don't really know why that is necessary for me to do in the first place. A lot of tedious steps involved. I also have a bunch of "alerts" that don't really lead me to anywhere but I can't get them off my screen. When I called to ask about it, the person kept telling me something that had nothing to do with that and told me to call someone else. So I'm just leaving them there. I also strongly dislike the failure codes and resolution codes because it's hard to find any and the description box doesn't lead to anything. Read More JM Joshua M. Consumer Electronics 2-10 employees Used daily for less than 2 years Review source Reviewed August 2018 ServiceBench Review 5 Overall, ServiceBench is great. It's very helpful to track parts and claims and there is tons of detailed information available if you can find it or call ServiceBench help desk for assistance. Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 3 Functionality Pros: I like being able to see the history of past claims. Technician Job Assignment under the Jobs tab is very helpful for my company. Cons: I'm not sure if this is an issue with the software or Asurion's vendors but the parts portal ordering system has been a nightmare. Techs have to expedite part orders almost every time, lots of parts are on backorder and ship times are very long. It would also be nice if ServiceBench had the ability to upload files/pictures as attachments that are larger then the current allotment. Read More MD Matt D. 10000+ employees Used daily for more than 2 years Review source Reviewed April 2018 Functionality can be improved 3 Need to select what kind of jobs can be performed, such as doing sealed systems. We get calls for these, but there is nothing to say that we can or can't do them. Ratings Breakdown 3 Ease of use 3 Functionality Pros: Cloud based, free to users. Dispatch and claims are in one area. Availability and zip codes can be setup. Cons: Too much information on the dispatch page that doesn't apply to me. Sometimes I find open jobs in the Search Inbox function rather than just under the Jobs tab. This makes it difficult to keep track of open jobs. Making changes to my profile should all be under section, such as Admin. There are also multiple places to add email addresses. If I need to make changes to zones or availability, it is difficult to find the steps to get to where I need to go. The Visual Service Job Configuration allows me to add or remove zips, however, the administrators don't get the requests to approve or decline these so we have to go to Coverage Change Request to make that request. It's an additional step. Read More PP Patrick P. Verified reviewer Consumer Electronics 2-10 employees Used daily for more than 2 years Review source Reviewed April 2018 Easy to use, location finder is nice. 4 Ratings Breakdown 4 Ease of use 5 Value for money 4 Customer support 4 Functionality Pros: Location finder is my favourite option. Easy to find people’s houses. Cons: I enjoy using mobile app so I can complete calls while in consumers driveway.Make it easier to have a list of all open claims rather then having to know job ID to find them. Read More KS Kevin S. Consumer Electronics 2-10 employees Used daily for more than 2 years Review source Reviewed April 2018 Very good 4 Great program Ratings Breakdown 5 Ease of use 3 Customer support 4 Functionality Pros: Like the app for the phone can add pictures very easy and the desk top works very good like the home menu for that day so you know what is book so you don't miss any calls Cons: When your dispatch disappears you got to go out and come back in and I wish for the phone number was broken up it is hard to read 5197652334 (519)765-2334 format is easier to read Read More DW Daniel W. Verified reviewer Used daily for less than 6 months Review source Reviewed September 2017 Consistently frustrating, poorly thought out, exceptionally counter-intuitive 1 Ratings Breakdown 1 Ease of use 1 Value for money 3 Customer support 3 Functionality Cons: I really don't like anything about it. Visually it's a complete mess. Information varies -- a job or work order may have a different ID, or may show up in one view but not another one. It's easy to lose work on this system; a job can be almost completely updated and then the system can resave to a blank, resulting in having to do the work over again. Fields are poorly defined and mostly slated towards Audio/Visual equipment servicers. The learning curve is steep and online tutorials are non-existent. DO NOT. Vendor Response The reviewer is responding to his experience with the ServiceBench system custom configured and used by numerous warranty companies, manufacturers, and retailers to manage warranty jobs and claims and claims payments. This review is not indicative of the general user experience of the Cloud-based ServiceBench Business Management ("BMS") field service software. Replied August 2018 Read More VR Verified Reviewer Consumer Services 2-10 employees Used daily for less than 6 months Review source Reviewed May 2019 I like working with these folks 4 We've just started with them, but I really like the people and their website. Ratings Breakdown 3 Ease of use 5 Value for money 4 Customer support 3 Functionality Pros: It's very easy to accept or reject jobs as scheduling allows, and CS is very nice. I don't know if all the companies that go through them are the same way, but Cross Country seems to be pretty awesome at actually taking care of the customer and making sure we get paid as well. The setup is much easier to use that for other vendors we've worked with. Cons: It takes a little getting used to at first, but I appreciate how thorough they expect us to be when we enter the claim. It's all the same info we already have on hand, just have to follow along an input. Doesn't take long once you're used to the process. Read More Showing 1 - 10 of 35 Reviews [See All Reviews](https://www.softwareadvice.com/field-service/servicebench-profile/reviews/) ## ServiceBench Popular Comparisons [ServiceTitan vs ServiceBench](https://www.softwareadvice.com/field-service/servicebench-profile/vs/servicetitan/) [Compare All Alternatives](https://www.softwareadvice.com/field-service/servicebench-profile/alternatives/) ## Other Top Recommended Field Service Management Software [Housecall Pro](https://www.softwareadvice.com/construction/housecall-profile/) **4.7** (2741) Recently recommended **537** times [Jobber](https://www.softwareadvice.com/field-service/jobber-profile/) **4.6** (1457) Recently recommended **190** times [FieldPulse](https://www.softwareadvice.com/field-service/fieldpulse-profile/) **4.6** (452) Recently recommended **133** times [FieldAware](https://www.softwareadvice.com/recycling/fieldaware-profile/) **3.4** (68) Recently recommended **112** times Stuck Between Options? 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