ServiceMax Suite Software


 

ServiceMax is a cloud-based field service solution delivering a fully integrated suite of applications for better managing employees and customers. On the market for just over 5 years now, ServiceMax has already secured a name for themselves in the industry and supports a base of over 200 clients. The system is scalable and flexible, making it a great choice for any growing company. 

ServiceMax addresses five core field service functions: contracts, scheduling, parts, social collaboration, and customer service. The system manages current customer contracts in a user-friendly format, ensuring that information is accurate and is easily accessible for employees. Their scheduling matrices help maximize a technician’s time and efficiency. Inventory management features help track parts, returns, and repairs. Having better visibility over services and parts increases customer service in the long run. 

The system offers unique tools and applications not commonly found in a standalone field service software. Built on the popular Salesforce.com Chatter platform, ServicePulse is the social network available through ServiceMax. Technicians can troubleshoot issues by posting pictures and questions, and then collaborate with each other in real-time. Customer service teams can monitor customer activity, keeping up-to-date on any unknown issues that might arise in the field. Developed on HTML5, the ServiceMax mobile site connects those in the field around the clock. They also have native mobile apps available for the iPad and other devices. 

ServiceMax is a powerful end-to-end field service software that provides their clients with complete visibility and strong functionality. Businesses are able to increase their revenue growth and maintain high customer service.

 

ServiceMax Suite - Home
 
  • ServiceMax Suite - Home
    Home
  • ServiceMax Suite - Work order
    Work order
  • ServiceMax Suite - Service order
    Service order
  • ServiceMax Suite - iPad
    iPad
  • ServiceMax Suite - Home
    Home
Supported Operating System(s):
Mac OS, Windows 2000

28 Reviews of ServiceMax Suite

 

Start your review of ServiceMax Suite

Click to start
https://www.softwareadvice.com/field-service/servicemax-review/
Software Advice Reviews (13)
More Reviews (15)

Showing 1-13 of 13

Andrei from Hexagon Metrology
Specialty: Manufacturing Equipment
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

July 2017

July 2017

Lots of clicking

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Good software. Large learning curve, but once you get through that it's capabilities are large.

Pros

Very powerful. Holds all the information that you could possibly want it to hold. Pretty straight forward.

Cons

Lots of navigating needed. Too much clicking to find what you're looking for. Would be nice to see a list of navigation options per customer.

 
 

Bea from Perseverance Pest Control
Specialty: Pest Control
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

ServeSuite

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

We have had a partial training and it is pretty difficult to gauge the functionality before using the product. The set up seemed unnecessarily detailed.

Pros

Too early to tell.

Cons

Too early to tell but the interface seems very plain.

 
 

Desirae from ClientsFirst Consulting
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

ServiceMax

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

ServiceMax believes in the importance of getting the right person and the right parts to the right place on time. They have created an innovative suite that helps field service technicians track their van stock, service calls and even parts and instruction manuals on their iPads. It is a great product. They have been purchased by GE. I'm interested to see where they go from here.

Pros

Full-service suite for the field service industry.

Cons

The application is intensely complex.

Advice to Others

It is an amazing product. Invest the time and money to have your org setup by the SerivceMax team and make sure to pay for the premium support services. They have a top-notch team of consultants and tech support folks there.

 
 

Megan from Humane Wildlife Control
Specialty: Pest Control

May 2015

May 2015

Servicemax review

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

Everything I need is in one place. There are many ways to get the information you need. You can put in invoice number or address or persons name to find customer's file

Likes Least

Takes a lot of steps to find what you are looking for

Recommendations

Try several different software packages before choosing

 
 

Heather from Skedaddle Humane Wildlife Control
Specialty: Pest Control

March 2015

March 2015

ServiceMax Review

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

I like how easy ServiceMax is to use.

Likes Least

Can't think of anything I like least.

Recommendations

If you're not sure how to do something, if you give yourself a few minutes, it's usually easily figured out.

 
 

Chelsey from Skedaddle Humane Wildlife Control
Specialty: Pest Control

March 2015

March 2015

ServiceMax Review

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

Very user-friendly software, clear and easy to navigate. Extremely efficient.

Likes Least

Has frozen during use a few times, but nothing much other than that.

Recommendations

I have never really run into any serious or complicated issues while using ServiceMax. Overall, I think it is a well-designed product that caters perfectly to small businesses.

 
 

Selina from Skedaddle Humane Wildlife Control
Specialty: Pest Control

March 2015

March 2015

I work with ServiceMax daily

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

Easy to use. Easy to train others how to use. It's very simple.

Likes Least

Sometimes can be slow. Dispatch console freezes but can be easily opened right back up.

Recommendations

I recommend this product mainly because it's easy to use. I learned how to use the system within half a day.

 
 

Bill from Skedaddle Humane Wildlife Control
Specialty: Pest Control

March 2015

March 2015

ServiceMax review

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

The ease of use, mobile workers have instant access, reporting.

Likes Least

Dispatch console can be slow and not as user friendly as the rest of the product.

Recommendations

Quick learning curve and benefits to field staff to access from a mobile device.

 
 

Lisa from Skedaddle Humane Wildlife Control
Specialty: Pest Control

March 2015

March 2015

ServiceMax Suite

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

I like that all our customer contact and service information is in one place. If I need to find something that was communicated to the customer, it's there.

Likes Least

At times, it can be time consuming when I went to find something specific that is connected to a specific customer especially one that has been with us for a long time and has had a fair amount of work done.

Recommendations

Know your needs and be able to communicate your needs so that the software company can assist in ensuring that you are set up in the most efficient and effective way for your business.

 
 

Barry from Skedaddle Humane Wildlife Control
Specialty: Pest Control

March 2015

March 2015

ServiceMax allows me to focus on my business

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Cloud-based. Backed by salesforce with great support team.

Likes Least

Price. I would like to see pricing based on the modules used, but no regrets; you get what you pay for.

Recommendations

You get what you pay for; there are cheaper alternatives, but they are not as robust. Do your homework.

 
 

Steven from Luminex Corp
Specialty: Medical Devices

March 2015

March 2015

ServiceMax - primary infrastructure Field Service improvement tool

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Intuitive design, mobile functionality, ease of use, streamline dispatching and service documentation capabilities. The relationship ServiceMax maintains with the customer after implementation.

Likes Least

The reporting functionality is solid, but it lacks some of the complex calculation capabilities used in Excel. I would like to see the reporting gravitate towards more of a BI solution.

Recommendations

Insure the detail needed to run your business processes are documented and considered when evaluating a Field Service Management tool.

 
 

Brian from Small Business
Specialty: HVAC

December 2014

December 2014

ServiceMax Orange has been an amazing product for my small business

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The program is completely customizable to match my companies/customers exact needs. After three weeks of training, we were able to deploy it company wide. The program is completely customizable to match my companies/customers exact needs. The support that ServiceMax provides is also amazing. They respond quickly and will walk you through whatever you need step by step. I'd strongly recommend it to anyone in the service business that is looking to streamline their business and get a leg up on the competition.

Likes Least

We haven't run into any major problems. No complaints!

Recommendations

These guys have every aspect of field service covered. If you need the full package, these guys are the way to go.

 
 

Jerrick from Technology Services
Specialty: Commercial Equipment

November 2014

November 2014

These guys know what they're doing!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The application was very easy to use and train our service team on.

Likes Least

Nothing. ServiceMax works great! The people I worked with were very helpful.

Recommendations

If you you need the whole field service package, these guys are the way to go.

 
 
 
Showing 1-15 of 15

Pallavi from Move

July 2017

July 2017

Best tool for Product Contacts and Service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to generate Contracts, maintenance of Products and history tractability.
Easy to use and gives Users good experience with Covered Products and Contracts.

Cons

Some of the customization/configurations all locked for the User, have to implement them manually overriding the standard functionality

Source: Capterra
 

Frankie from Cypress Creek Renewables
Number of employees: 201-500 employees Employees number: 201-500 employees

May 2017

May 2017

Service Max add on for Salesforce seems to be a Lambrghini, but it takes a multitude of engineers.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Exercise the brain cells and learn a another programming platform.

Pros

It has a plethora of useful gadgets and toys and seems to be a cradle to grave solution once you have the programmers behind you to help.

Cons

Difficult to program, Although it keeps all service tickets, There is no real way to see all the files that are attached to the Work Orders. As a maintenance department, legacy data easily accessible is what is needed for techs when they roll onto a job and equipment.

Source: Capterra
 

Pallavi from Move Inc

December 2016

December 2016

Excellent Tool for Sales and Service Teams

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Eases the process for Service team by allowing them to create Service Order, by processing Service Order.

Source: Capterra
 

Justin from Roof Rx
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2016

December 2016

ServiceMax is the dispatcher to beat!

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value

ServiceMax's dispatch software is the best that I've used! Unfortunately, we switched to a competitive yet inferior system and I would go back to ServiceMax in a heartbeat if I could! Easy to use, easy to view, easy to train on, just easy! All the bells and whistles aren't always needed; less is more in their case and they can get the job done exactly as it needs to be.

Pros

The ease of use and the visibility provided when looking at the dispatch board.

Source: Capterra
 

Kelly from Roof Rx

December 2016

December 2016

Works well but is costly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We used it internally to schedule appointments and also to manage our custom objects in Salesforce. Management decided this was too costly, so we did end up switching to a cheaper option.

Source: Capterra
 

Jessica from Roof Rx
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2016

December 2016

Dispatching Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We used this product for many years as a dispatching software for our roofing company. We used it internally to schedule appts and also to manage our custom objects in Salesforce. Ultimately we outgrew it and were able to find a better, cheaper solution.

Pros

the look of the dispatch console for scheduling

Cons

the cost per user and the limitations of customization

Source: Capterra
 

Curtis from GlossWorks

November 2016

November 2016

Great work flow solution

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Our Alberta location had used ServiceMax for a number of years, and found that it saved a lot of time on the administrative tasks such as quoting, generating work orders, and invoicing.

Source: Capterra
 

Pallavi from Move

October 2016

October 2016

Very much helpful application

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Its very helpful with Contract management, Product Management. It comes with Maps to help with Geo Locations for Contracts and Products for the Service Engineers. It has lot of Builtin Process which will help the developers and Users alot.

Source: Capterra
 

Naveen from Accenture
Number of employees: 10,000+ employees Employees number: 10,000+ employees

October 2016

October 2016

Best Software for Field Service on Salesforce Ecosystem

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

ServiceMax is a complete field service solution. They provide iPad, Android Application with real time data and offline capabilities, which is awesome. Every one in the field service department have the latest information right in hands and which is really helpful. They are keep evolving and a great customer listeners. I love the Product they have on Salesforce. And all the applications.

Pros

Mobile Apps.
Real time and Offline capabilities.
Best field service app on Salesforce.

Source: Capterra
 

jay from zinia

October 2016

October 2016

Need a tech? part time work? ServiceMax can help

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

They will get you the people or temporary services you will need in order to get your work done. With app and website to choose from thousands of technicians in big cities to small remote areas, you can easily find someone to handle all your tech support or warranty service needs.

Source: Capterra
 

Stuart from Mondaycall
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2016

October 2016

Good product

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

Solid product As far as features. Hard to administrate due to the way enhancements are rolled out. Product can be hard to deal with if you don't stay on top of releases.

Pros

Good reference site

Cons

No cons

Advice to Others

Nope

Source: Capterra
 

Mahesh from BR
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

October 2016

October 2016

Nice Application

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Easy to use by field service engineers. They also have a MFL and Salesforce1 app which is easy to access.

Source: Capterra
 

Becky from Molecular Devices

October 2016

October 2016

Great software for service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The support and professional services staff for ServiceMax is awesome. They are quick to respond to customer needs and don't leave us struggling on our own. When they say they want customer success, they really mean it.

Pros

Support and professional services

Cons

expense

Advice to Others

Involve your own service staff who know the process from the beginning of implementation.

Source: Capterra
 

Kathryn from N/a

November 2014

November 2014

Excellent Product & Team of Trainers

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

ServiceMax Express is exactly what we needed to gain control of our service department. We were able to customize this application to meet our needs so we can now track our accounts and their equipment in fashion we desire.

The training team is fantastic! They took the time and interest to LISTEN to what our needs were and took all the appropriate notes and visuals necessary to implement a design that worked perfectly for what our business needs required. In addition, the onsite training was both In formable and enjoyable, as the team of trainers were very personable and fun to work with.

I would highly recommend this product!

Source: Capterra
 

Kyle from Sillicon Valley Instument

November 2014

November 2014

Just Had a Great ServiceMax Implementation

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

We just implemented ServiceMax, finished training, and now we are using it. It has really proved to be a benefit to us. We were about to do a custom enhancement of Salesforce and we are so glad we decided to use the ServiceMax package instead. Although the product is great, what really has helped up is to just have a structure to modify from. We would have had to spend a year in internal meetings deciding what we wanted, rather than starting with the well thought out ServiceMax approach.

Another thing I can highly recommend is the ServiceMax professional service group. They were completely competent and a huge value over trying to do the implementation our selves or with independent consultants. Best of all, they were fun to work with and no matter how many surprises came up during the implementation, they had professional approach the problem and often handled our request during the meeting we were discussing the problem. I know my company really appreciates the great work by ServiceMax. If you need more information, I am a reference for ServiceMax but would rather not give out my email to avoid spam.

Source: Capterra