ServiceTrade


 

ServiceTrade is a cloud-based solution that provides customer service applications to commercial service contractors. ServiceTrade’s mobile and web applications coordinate office staff and field technicians to manage business related operations and customer experience.

ServiceTrade manages job scheduling, technician scheduling and routing for single or multiple offices in a drag-and-drop interface. Photos, documentation, and audio notes taken with the technician’s smartphone or tablet give business owners information about the status of their systems.

Photos, paperwork and a summary of the work performed are delivered to customers’ inboxes for digital record keeping. The solution helps the service contractors to manage relationships with their customers that helps them in procuring future jobs. ServiceTrade offers integration with third-party applications like Sage, QuickBooks, Microsoft Dynamics and more.

ServiceTrade offers service on a monthly subscription basis that includes support via phone and email.

 

ServiceTrade - Daily dispatch board
 
  • ServiceTrade - Daily dispatch board
    Daily dispatch board
  • ServiceTrade - Online quote
    Online quote
  • ServiceTrade - Map-based scheduling
    Map-based scheduling
  • ServiceTrade - Service dashboard
    Service dashboard
  • ServiceTrade - Online customer service
    Online customer service
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8

213 Reviews of ServiceTrade

 

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Software Advice Reviews (72)
More Reviews (141)

Showing 1-20 of 72

Katy from Top Tier mechanical
Specialty: Construction
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Took a shot on a free trial in search of a consistent dispatching software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The free trial allowed me to test it with our techs and see how they responded. It also integrated with Quickbooks Online which was nice.

Cons

For the price they want after sign up there are other softwares that were better. There is a lot of potential but there still is a lack of consistent features and it was a struggle to get used to using

Review Source
 
 

Kyle from VSC Fire and Security
Specialty: Construction
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

December 2017

December 2017

ServiceTrade is an excellent product with an even better team behind it.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We reviewed roughly 55 field service applications and ServiceTrade was clearly the best and easy choice. Check out lots but am confident you'll find it the best for the field users.

Pros

ServiceTrade is easy to use with lots of forward thinking features, integrations and potential. We use it far beyond service functions. We now use it for all recurring services, billing and scheduling.

Cons

We had to ask for them to develop a few features and they delivered in a reasonable timeframe. I do wish it was stronger with quoting and customer management however, it was not made for that and has prebuilt integrations to CRM.

Review Source
 
 

Shannon from Team 360
Specialty: Other
Number of employees: 201-500 employees Employees number: 201-500 employees

May 2017

May 2017

For what I need service trade for, I have had wonderful experience

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

User friendly I can keep track of techs time, keep track of quotes, I can look up service pictures, I can send emails to customer that have questions on the job, I see all the techs comments, and the fact I can listen to voice recorded message from the techs while they are on a job

Cons

Service trade might go down for 5 mins every now an then, no big deal cause it comes right back up. There is really not a lot of cons for service trade

 
 

Alana from Team 360
Specialty: Safety & Security
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2017

May 2017

Very user friendly

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

It is easy to use. It makes the needed information available anytime you need access to it.

 
 

Dustin from Triangle Fire Protection, Inc.
Specialty: Safety & Security
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

Review after 2 weeks of use.

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

Very user friendly for the administrator to navigate everyday use. Work that is due is very easy to identify and schedule.

Cons

Still experiencing glitches in ServiceTrade generated forms. Using both the app along with the pdf editor to modify forms requires too many steps, it would be nice to perform all tasks within the app.

 
 

Daryl from Sprouse Fire & Safety
Specialty: Safety & Security
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2017

April 2017

Excellent Tech Support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Massive improvement to our productivity and general processes.

Pros

Easy to track jobs - opportunities and regular service
Tech support very fast and communicates extremely well

Cons

Integration with other platforms still has some small holes. Use of system over external servers can slow down interactions.

 
 

Jason from Gray Security Services, Inc.
Specialty: Safety & Security
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Great customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We have been using this software for 3 months and have been satisfied, so far. Their customer service is great, very knowledgeable and quick to respond!

Pros

Customer service and ease of use.

 
 

Lisa from AMC Fire Protection
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

Very easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

In the short time I have been using ServiceTrade, it has made my life much easier. It is very user friendly, and the customer support when I do have questions is outstanding.

 
 

Mark from Hospitality Services Inc.
Specialty: Cleaning Services
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Customer service is fast and efficient.

Ease-of-use

Functionality

Product Quality

Customer Support

I love that I am able to upload a lot of pictures at one time. Uploads of documents are very fast. Unlike other software programs we rarely lose information.

Pros

Customer service is fast, efficient and friendly. These guys really know what they are doing. I have had few problems with Service Trade but when I have had a problem their customer service has resolved it in a matter of minutes.

Cons

It sometimes takes a long time to upload if I am sending a lot of pictures but it is still faster than other programs I have used.

 
 

Chris from TEAM 360 Services
Specialty: Safety & Security
Number of employees: 201-500 employees Employees number: 201-500 employees

February 2017

February 2017

User Friendly

Ease-of-use

Functionality

Product Quality

Customer Support

I have been using Servicetrade for close to 2 yrs and find it easy to use and self-explanatory. From setting up services to creating jobs it is simple and direct. I would recommend!

 
 

Stuart from Serve S LLC
Specialty: HVAC
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

President

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I have had this system for almost 4 years and found when we had selected it that is had the features we needed at the most economical cost. As we have expanded as a company the use of Service trade features has expanded and our customers think the service link feature is the tremendous device for use.
The support from the home office for Service trade is excellent and very helpful. It's a great fit for us.

Pros

Ease of use and not the ability for our technicians to see what work has occurred and being able to send service link to customers showing the work what was done and the photos of the work.

Advice to Others

If you're in the service/Construction business this is a perfect tool to track and maintain all customer information easily.

 
 

Jill from Team 360 Services
Specialty: Cleaning Services
Number of employees: 201-500 employees Employees number: 201-500 employees

January 2017

January 2017

Finally an application that makes my life easier!

Ease-of-use

Functionality

Product Quality

Customer Support

ServiceTrade allows me to stay organized, ensure my work gets completed on time, and effectively communicate with my customers, utilizing the most up-to-date technology out there. It talks about the other programs we utilize as a company seamlessly! My technicians love the "live" communication and ability to send them everything they need instantly. Our quality assurance measures have improved since we are more easily able to review our work. Our quotes get approved faster since we are able to send audio notes, photos, and a one-click approval page in one simple email. I honestly do not know how we ever did business before adopting Service Trade!

 
 

Brianna from The Hiller COmpanies
Specialty: Other
Number of employees: 10,000+ employees Employees number: 10,000+ employees

January 2017

January 2017

Quality Service

Ease-of-use

Functionality

Product Quality

Customer Support

I use Service Trade every day! I don't know what I would do without it. It is very easy to use and allows our customers to view jobs completed through service links. We can easily attach paperwork and schedule within seconds.

Pros

My favorite thing about this product is how easy and capable it is to build jobs, schedule appointments, and attached paperwork.

 
 

Dan from DynaFire
Specialty: Other
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2017

January 2017

Great over all product and service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I have been using Service Trade over a year and a half. We have 100+ techs. We find the software useful to track work and quotes for our customers. A valuable tool to increase revenue and watch tech profitability.

Pros

Easy of scheduling calls.
Searchability
Multiple ways to access the information needed
Customer service and support is great

Cons

Nothing I have found that would really be a con for the product

Advice to Others

Service Trade is working hard to continually find ways to improve the service and usability for each customer to meet their needs of the work they do. They would be able to assist in making this work best for your company too.

 
 

Doug from Sterling Industrial Refrigeration
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2016

November 2016

Project organizer

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I've used Service Trade now for about three months. It is very user friendly. I like the ability to have documents, notes, photos etc for each project all in one place.

Pros

Having all info per project in one place.

Cons

It would be nice to be able to store PDF documents per project and project related emails for reference on the job site.
It seems a little slow when loading paperwork

 
 

Chris from County Fire Protection
Specialty: Safety & Security
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2016

November 2016

Greatly Improved processes.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We use the product on a daily basis to schedule our technician and provide Great customer service. I would highly recommend this product to anyone in service industries to help streamline processes.

 
 

Jeffrey from United Fire and Safety
Specialty: Safety & Security
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2016

November 2016

Just came back from their awesome conference

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We have just recently switched to ServiceTrade (within the past year) and its been a big change for our company. The process hasn't been the smoothest but our company primarily was working on paper work orders and so it was time consuming to get all the data transferred. We can tell though that once all the data has been set up correctly, then this software will be a game changer. They also put on an annual conference which was very beneficial for us to visit as we could meet with companies around the country that utilize this software.

Pros

Easy to use and set up so our customers can easily get the information that they want.

Cons

Time consuming to get set up correctly

Advice to Others

Make sure you have someone in your office that will take on the role as "ServiceTrade Ninja" who can learn the system front to back. This will be helpful when questions arise from other employees.

 
 

lyndsey from CRYSTAL CLEAR WATER
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2016

November 2016

Currently Reviewing

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

This is one of 5 programs we are doing demos of in a search for our new program for our company

 
 

Melissa from Team 360 Services
Specialty: Other
Number of employees: 201-500 employees Employees number: 201-500 employees

November 2016

November 2016

Fantastic Software!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This is a very easy to use, understandable, user friendly software that is easy to maneuver through. There is not much complication to it and it spells everything out for you.

 
 

Misti from Nelbud 360
Specialty: Cleaning Services
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2016

November 2016

Pure Awesome-ness

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Service Trade i very user friendly and helps my job run smoother. It is easy to navigate, and I love the fact that the customer has access too. If there are any questions, the Service Trade team is very quick to respond. Overall, it is a WONDERFUL program!

 
 
 
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Showing 1-20 of 141

Debbie from Service First Ltd

May 2018

May 2018

Easy to navigate with minimal training

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

My favourite feature is when you are creating a new customer it pulls in the complete name and address from google

Cons

Slow response time when saving data or moving forwards/backwards from one screen to another. Could be more of an issue with my computer.

Review Source: Capterra
 

Eric from Nelbud Services
Number of employees: 201-500 employees Employees number: 201-500 employees

May 2018

May 2018

One of the best tools on the market, for a business of any size

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I continue to be able to get quotes out faster than my customers have a chance to bid out the work. So the deficiencies I find, I typically end up conducting repairs for. Customers want solutions now... this app allows that

Pros

This software does it all. If you are looking to cut operations cost, as far as tracking job completion, deficiencies and scheduling, you will love this software. As far as I'm concerned, it's unmatched, and I've been in my profession for over 15 years, with big companies, who waste lots of time and money attempting to create similar tools which aren't incrementally close. Real rime deficiency quoting destroys competition who don't use this application.

Cons

From a user standpoint, there are many options only available from the web version which I think could be useful to technicians who use the mobile version. The number one thing for me would be the ability to schedule jobs from the mobile app which then can be integrated into the calendar on the mobile device. This to me is the only thing I would change.

Review Source: Capterra
 

James from Guardian Fire Protection

May 2018

May 2018

I like the ease of use. How you can jump in and out of screens

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Can also use on your mobile phone with the app. Loads test and give you a list of future jobs. Ease of changes you can make if needed

Cons

The calender pop up for dates even when your not entering the dates. The clock in and out when the app is open on your phone

Review Source: Capterra
 

Scott from AAA Fire Safety & Alarm, Inc.
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

Great support!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Constantly updating and improving. Serious about this buisness and about growing it long term. Bearded briefing is helpful and is looking out for our interests. The conference was great I didn't attend but my people said it was worth while.

Cons

Price. Need to better accommodate larger projects (large number of tasks and several thousand hours). Would love to include a crm software not for intergration but part of the platform. Sales force?

Review Source: Capterra
 

Misti from Nelbud Services

May 2018

May 2018

Service Trade is VERY user friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like the fact that everything is very easy to use. Any time there is an update, there is a notification that notifies users and walks them through the process.

Cons

I do not have any cons. Service Trade is very user friendly, and pretty much self explanatory. It is the easiest part of my day.

Review Source: Capterra
 

Julie from Quick Response Fire Protection Inc

May 2018

May 2018

Great program to keep up with jobs, create quotes, and track sales and expenses

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Organization, ease of scheduling, tracking jobs and job costing aspects

Pros

Pretty user-friendly, with help readily available. Service Trade seems to be very receptive to suggestions from its customers, who are the ones using the software.

Cons

There are several things that seem to be missing in the flow of creating new jobs and quotes from existing jobs.

Review Source: Capterra
 


May 2018

May 2018

I use it for anlaysis and the export tool allows for quick consolidation of data

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like how it tracks the man hours as well as all the items/services that our team offers and bills out. It is simple to breakdown and find information.

Cons

I think some improvement could be made with ease of use in the online mgmt pages. I would personally like to easily access invoices and current jobs in how items and services re wracking up to see the value of bills.

Review Source: Capterra
 

Mallory from Fire and Safety
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2018

May 2018

Awesome Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It's very easy to bill in. You can see where the techs are when they clock in and out on site.
Truly helpful for when you need to know where they are for a job. If you happen to make an error, it is easy to fix. Great software all around.

Cons

There is actually nothing that I do not like about ST. Like I stated in the Pro's it is super easy to use.

Review Source: Capterra
 


May 2018

May 2018

Overall very pleased with this product.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Organization, Scheduling.

Pros

Convenience of scheduling and tracking the schedule from any internet connection and Tracking who makes the changes.

Cons

The Scheduler is not the only person that can schedule Jobs. Apparently other Assigned Roles have the capability even though it is not listed in their Roles.

Review Source: Capterra
 

Kim from Quick Response Fire Protection, Inc.

May 2018

May 2018

Service Trade far exceeds my expectation as far as service industry products go.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Overall quality and user friendliness. I like when I have an issue or problem I can chat with someone instantly or within minutes. I always get a reply back and customer support is amazing

Cons

At times there are things I wish it could or I could change on the Features and Functionality but allowing customers to share that with tech support they always are willing to work on improving the system

Review Source: Capterra
 

Jessica from County Wide Extinguisher, Inc.
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

Love Love Love!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It keeps me sane in a constantly changing environment

Pros

I love how versatile it is for programming out services and planning out a customer. Our company is still in the starting stages of implementing this program to work for us but it has already helped so much!

Cons

Integration between some of the services and the jobs. You guys are making huge leaps and bounds every patch though so I have faith that things will just keep getting easier and easier as the year goes on :)

Review Source: Capterra
 

Joshua from AAA Fire Safety & Alarm, Inc.
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

The wind beneath my wings

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Clarity in scheduling multiple technicians for multiple stops each and every day. Data and information easily accessible for planning, business development, and more.

Pros

ServiceTrade has been a joy to implement and use everyday. The dev team, and everyone at ServiceTrade, have been absolutely incredible. I cannot recommend this solution enough.
From day one, we had no half measures. We jumped in both feet and never looked back. The scheduling makes planning our technicians days straightforward and clear. I could ramble on for hours about how much I love the search functionality, and the data you can quickly get to really get down into the nitty gritty of whatever you're looking for.
To my experience, any software that claims to do everything, does nothing well. ServiceTrade is near perfectly optimized for the scope it encompasses. Features are being added all the time, and the dev team are always enthusiastic. I foresee this product getting lots of love for years and years to come. This product only gets better and better.
Third party integrations have been a breeze, and a staggering amount of third party applications are available.

Cons

Only a couple items come to mind, none are deal breakers. A general timeclock for tracking daily general time would be helpful, however we've found a small third party solution for this. Ability to add non-billable appointments and vendor stops would also be nice, and again not a huge deal. A great unification of built-in app and web features would be a great quality of life improvement, however I have a feeling those sneaky devs are up to something already... they always are.

Review Source: Capterra
 

Rafael from Rapid Fire Protection Inc.

April 2018

April 2018

This app is very simple to use and it helps greatly with scheduling.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I love the fact that I can bill in less than 24 hour after job completion. This App also helps keep track of location of all techs, which helps cut cost for emergency service.

Cons

Periodically it does kick me out of the app and reboots the app. It is an inconvenience when training

Review Source: Capterra
 

William from Ar. United Fire Suppression
Number of employees: 201-500 employees Employees number: 201-500 employees

March 2018

March 2018

Easy to use, productive

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Creates a nice workflow

Pros

Ease, productivity, simplicity and functionality, everything is tied or linked together.
Nice to send a quote

Cons

Email filters are very limited
Mainly love the software but sometimes the lack of filters makes managing calls and service overwhelming

Review Source: Capterra
 

Stephanie from Wipfli LLP
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

February 2018

February 2018

I am a strategic partner with Service Trade. I love the value it brings to my customers!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

A terrific partnership and happy customers!

Pros

The seamless integration with Sage Intacct by leveraging the dimensions for great reporting and insight.

Cons

Wish it integrated with the PO module within Intacct for an additional level of integration.

Review Source: Capterra
 


February 2018

February 2018

We have just started using this, but it is so user friendly.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Tracking technicians time on site and travel time

Pros

It is pretty much idiot proof. Even the techs with next to no computer experience can find their way around it. And from the clocking in for travel and clocking in on site to clocking out, it has made tracking job time even more efficient than our old GPS tracking.
The reports were able to be custom suited to our business.

Review Source: Capterra
 

Matt from Quick Response Fire Protection
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

Access to customer service. There is an ease in setting up customers and jobs in the system.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Access to customer service. There is an ease in setting up customers and jobs in the system. Real time notification when a quote is viewed is a great feature! The history icon is a great option for a paper trail. Having a feature that allows comments to be placed by each party is fantastic as well as providing the option for everyone to see the comment or keeping a comment within the office. The loading of documents and photos is also a great feature.

Pros

Access to customer service. There is an ease in setting up customers and jobs in the system. Real time notification when a quote is viewed is a great feature! The history icon is a great option for a paper trail. Having a feature that allows comments to be placed by each party is fantastic as well as providing the option for everyone to see the comment or keeping a comment within the office. The loading of documents and photos is also a great feature.

Cons

Not being able to delete a job. I wish there were an option that allowed viewing previous quotes once a quote has been edited.

Review Source: Capterra
 

Nathan from Guardian fire protection services
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2017

August 2017

Overall it is a lot easier than having loads of parerwork. I use it every day for fire sprinkler ins

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It takes away a lot of the anxiety and stress that would come from just normal paperwork

Pros

The speed is what I like most. It makes the work go so much faster and it makes it a lot easier to organize.

Cons

I have had a few times where I have all the deficiencies done and I go to fully complete everything and all my writing is gone from deficiencies but the pictures that I took are still in there. I don't know what happened but it gets extremely annoying

Review Source: Capterra
 

Neil from Team 360

August 2017

August 2017

One of the best tools that can be used for the service industry

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The ability to have technicians know exactly what they are going to service before they get to the customers site. Also, I like the map part to know where a technician is going.

Cons

Not being able schedule a job from the phone version. It would be nice to have it so a technician could schedule from their phones to cut down on the amount of devises a tech needs.

Review Source: Capterra
 

Daniel from Approved Protection Systems
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

I use service trade for all my service repair quoting ,It's Awesome

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The biggest thing for me is the speed of getting the quote to the customer for service at their facility. A lot of time i can send a quote while the Technician is still on site and we are able to get approval for that repair that same day, Saves a trip back

Pros

we like the way we attach pictures of deficiencies so the customer is able to see the issues with their equipment.

Cons

sometimes there are updates done and i am not aware of them until i am using the program, all in all i really don't have any issues with Service Trade

Review Source: Capterra
 
 
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