

ServiceTrade Software
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About ServiceTrade
ServiceTrade Pricing
Select : $79/month/technician paid annually. Office users free. Premium : $119/month/technician paid annually. Office users free. Enterprise : $159/month/technician paid annually. Office users free.
Starting price:
$79.00 per month
Free trial:
Available
Free version:
Not Available
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ServiceTrade User Reviews
OVERALL RATING
Showing 1 - 5 of 270 reviews

Joshua
Verified reviewer
Company size: 11-50 employees
Industry: Facilities Services
Time used: More than 2 years
Review Source: Capterra
May 2018
The wind beneath my wings
Clarity in scheduling multiple technicians for multiple stops each and every day. Data and information easily accessible for planning, business development, and more.
Pros
ServiceTrade has been a joy to implement and use everyday. The dev team, and everyone at ServiceTrade, have been absolutely incredible. I cannot recommend this solution enough. From day one, we had no half measures. We jumped in both feet and never looked back. The scheduling makes planning our technicians days straightforward and clear. I could ramble on for hours about how much I love the search functionality, and the data you can quickly get to really get down into the nitty gritty of whatever you're looking for. To my experience, any software that claims to do everything, does nothing well. ServiceTrade is near perfectly optimized for the scope it encompasses. Features are being added all the time, and the dev team are always enthusiastic. I foresee this product getting lots of love for years and years to come. This product only gets better and better. Third party integrations have been a breeze, and a staggering amount of third party applications are available.
Cons
Only a couple items come to mind, none are deal breakers. A general timeclock for tracking daily general time would be helpful, however we've found a small third party solution for this. Ability to add non-billable appointments and vendor stops would also be nice, and again not a huge deal. A great unification of built-in app and web features would be a great quality of life improvement, however I have a feeling those sneaky devs are up to something already... they always are.
Nicholas
Company size: 51-200 employees
Industry: Construction
Time used: More than 2 years
Review Source: Capterra
January 2020
ServiceTrade Has Transformed Our Business
Before using ServiceTrade we were using emailing of PDF forms on iPads to manage all our of jobs. Having ServiceTrade took our business to a whole new level and allowed us to expand into multiple offices.
Pros
ServiceTrade has a great product that is intuitive to use. Since we subscribed 4 years ago they have continued to expand on the capabilities with updates to the software every 2-4 weeks. They are very responsive to requests for features and the customer support is super friendly and helpful. They integrate with key software companies to expand their functionality (like Intacct and Quickbooks) and they have a great API and integration with Zapier.
Cons
I hope they can continue to accelerate the addition of new features. There are a lot of companies out there trying to solve the same problems. I haven't seen anyone providing better value yet but I hope ServiceTrade stays ahead of the competition because whoever has the best software to manage their business will hold a significant advantage int he marketplace and we would like to stay with ServiceTrade. Switching software is a pain!
Reasons for choosing ServiceTrade
We started an implementation with ServiceMax and it was a horrible experience. The software was overly complicated and they outsourced the implementation to a 3rd party that was inexperienced and didn't understand our business.
Ken
Company size: 51-200 employees
Industry: Construction
Time used: More than 2 years
Review Source: Capterra
June 2018
The upload of PDFs is slow
It's efficiency
Pros
The maps and the location services are handy. I also like the deficiencies areas, but working for different divisions requires adjusting to different styles by each manager. Some want each difficieny listed individually, which is time consuming, while others like all lumped under one visit which is easier.
Cons
The pdf loading is slow and I need to wait and make sure it loads. If signal strength is 2 bars or under the upload will fail. Also one photo at a time can be loaded. Also in defiencies
Eric
Company size: 2-10 employees
Industry: Construction
Time used: More than 2 years
Review Source: Capterra
October 2019
Beat the billion dollar bullies
I love all the problems this software was able to solve. I am secure in knowing that customer service will always take care of my issues. I love the fact that training is available as well as a well-regulated wiki.
Pros
The customer service and the company that designs and runs the software. I love the fact that I was able to go paperless.
Cons
Like any complex software, there is a learning curve when implementing. Also, buying this software does not address every aspect of running a service business. For example, live messaging or phone service.
Reasons for choosing ServiceTrade
I had a really hard time implementing Field Service Management. Also, when I spoke to their customer support team, I soon realized that, even as a novice, I knew more about how software is supposed to work than the support team did. It was really frustrating.
Reasons for switching to ServiceTrade
The customer service, the ease of use, the ease of implementation
Tyler
Company size: 51-200 employees
Industry: Construction
Time used: Less than 2 years
Review Source: Capterra
January 2020
Service Trade has really helped our company with scheduling and invoicing
Very happy with how ServiceTrade has helped our business.
Pros
Ability to set up reoccurring events easily.
Cons
The ability to create more information for jobs that have multiple billings through customer previous billings page. Currently, the customers previous billings have a job type but when it comes to repairs, the ability to sort through more details on the customer page without having to click each prior job would be really helpful
Reasons for switching to ServiceTrade
Ability of the software to conform to PDF files that we up load.