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ServiceTrade

227 reviews(4.5/5)
227 reviews(4.5/5)

ServiceTrade is a cloud-based solution that provides customer service applications to commercial service contractors. ServiceTrade’s mobile and web applications coordinate office staff and field technicians to manage business related operations and customer experience.

ServiceTrade manages job scheduling, technician scheduling and routing for single or multiple offices in a drag-and-drop interface. Photos, documentation, and audio notes taken with the technician’s smartphone or tablet give business owners information about the status of their systems.

Photos, paperwork and a summary of the work performed are delivered to customers’ inboxes for digital record keeping. The solution helps the service contractors to manage relationships with their customers that helps them in procuring future jobs. ServiceTrade offers integration with third-party applications like Sage, QuickBooks, Microsoft Dynamics and more.

ServiceTrade offers service on a monthly subscription basis that includes support via phone and email.

Supported Operating System(s):
Mac OS , Web browser (OS agnostic) , Windows 8

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227 Reviews of ServiceTrade

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  • Bobby from ASA Fire Protection

    Number of employees: 51-200 employees

    August 2018

    I am a technician using ServiceTrade for my daily jobs

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It is a great application to use for the service industry and I know that there are still a bunch of small mom and pop places using the good ole pen and pad method for their services. I’ve been recommending this application to these small companies when I service them trying to simplify their lives really.

    Pros

    I like that we can run everything into and out of ServiceTrade with scheduling the jobs as well as invoicing from that listed job and have everything linked to one system instead Of pulling from everywhere to close out one job. It simplifies the entire process from the admin side. From the technician side, it lays everything out in a systematic fashion. Our jobs are separated by the day and we can attach photos, invoices with job line items, as well as list deficiencies that still remain with photos. Also with the customer being able to have access to it, they are on the same page and know everything that is going on at all times and aren’t kept in the dark.

    Cons

    The one thing that can improve I would say is when you select map to map ping the location of your jobs. It would be fantatstic to be able to select just a day instead of showing your entire schedule. We drive all over the state as well as surrounding states and to be able to narrow the search to just show what I have tomorrow for example, I could visually see where my jobs are and plan my day accordingly. This one be the greatest improvement to make from a technician standpoint.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Biko from AirLogix

    June 2018

    Over all it is a powerful tool. Makes my job WAY easier.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Love the blank paper work. Love the way you can trace jobs through time.

    Love tthat you can take notes on just about every facet of a job

    Cons

    A bit laggy at time.

    There is a bit of learning curb because the program is so dynamic.
    The uniformity of the software kind of makes the different feature blend in so It can be hard to locate exactly what your looking for but with time i got past this issue.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Joel from Advanced Quality Plumbing

    Specialty: Plumbing

    Number of employees: 2-10 employees

    June 2018

    Works great and as advertised

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    What can I say, I have tried lots of different similar programs and I love this one. I can track progress by my techs in the field, keep up with quotes, send emails, and listen to voice recorded messages from techs out on a job. Love this program.

    Cons

    I have no issues that I can think of, but am always thinking of new features they can ad and suggesting them,

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source

  • Ken from Unifour

    Number of employees: 51-200 employees

    June 2018

    The upload of PDFs is slow

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It's efficiency

    Pros

    The maps and the location services are handy. I also like the deficiencies areas, but working for different divisions requires adjusting to different styles by each manager. Some want each difficieny listed individually, which is time consuming, while others like all lumped under one visit which is easier.

    Cons

    The pdf loading is slow and I need to wait and make sure it loads. If signal strength is 2 bars or under the upload will fail. Also one photo at a time can be loaded. Also in defiencies

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • George from AAA Fire Protection

    Number of employees: 51-200 employees

    May 2018

    Service Trade has allowed our company to go to the next level

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    This software allows for ease of customer database management. I like that I can store pictures and comments while doing a survey

    Cons

    I would like to see more features geared towards sales procedures (follow up reminders, call logs, etc.)
    I would like to be able to port survey pictures to a quote.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Matt from Fire Pros, LLC

    Number of employees: 51-200 employees

    May 2018

    A wonderful asset to any business looking to increase productivity

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It helps me be more productive and saves time

    Pros

    The ability to see future work, past work, and the pictures and documentation features are remarkable. This software reduces time and effort to help organize and simplify paperwork and never having to worry about lost paperwork ever again!

    Cons

    From a mobile user's point of view, the front side of service trade normally functions and loads quick. But the back end of service trade, i.e. manifest and previous completions, loads slowly.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Mace from Fire and Safety Commodities

    Number of employees: 51-200 employees

    May 2018

    I have had nothing but good experiences with ST. The people at ST are very engaged in the product

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It has been a great solution for keeping recurring services in front of us.

    Pros

    Quote and Service templates are really great. All of the Google "behind the scenes" is really good too.

    Cons

    Sometimes the speed of loading the next screen. The calendar could use some enhancements, I would be great if you could "nest" service templates into quote quote templates so when you selected the quote template it auto populated the services in advance

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Shelly from Power King Exhaust Cleaning

    Number of employees: 11-50 employees

    May 2018

    ST has streamlined our scheduling, customer maintenance and overall procedures

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Streamlining of Job processes Better communication to technicians

    Pros

    Scheduling Board - Real time pictures - Deficiency tracking and monitoring
    Recurring job set up
    Ability to reference historical jobs

    Cons

    There is no built in feature to download all pictures from a job
    Cannot easily scroll through job pictures

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Wileen from Unifour Fire & Safety

    Number of employees: 51-200 employees

    May 2018

    Very helpful sales and management tool for Service Company

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I like that you can have multiple tabs open for convenience and multi tasking

    Pros

    I like that everything is so user friendly and you can pretty much figure out what you need to do if you weren't exactly trained to do it. Everything is laid out so well and it is so easy to navigate through the system.

    Cons

    I do not like that if you reject repair quotes that the deficiencies come back in the system to be quote. I would like a way to comment on deficiencies and have an option to reject repair quotes with deficiencies attached with out them coming back into the system. Perhaps to mark them as Fixed, Compliant, Another Company Handled, Non-Issue, ETC.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Michael from ASA Fire

    Number of employees: 11-50 employees

    May 2018

    Been using it 8 months at it surpasses any program I've ever used 28 years in my field

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Not going to office being to get started earlier

    Pros

    Ease of use the speed of which my uploads ,are once I enter my upload I'm done .I like being to see my schedule on my phone or tablet and not having to go to the office to pick up or deliver reports and I can clock in and out and track my time it's great.

    Cons

    Once I upload I can not go back and make changes or correction even if I have not closed the job I have to create another report and email office of changes made be still it is a great program

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Chris from Nelbud Services

    Number of employees: 201-500 employees

    May 2018

    organizes and handles a lot of the tasks for scheduling technicians

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    It has a lot of good features to organize a workforce of technicians

    Pros

    Easy to schedule a tech, see jobs location and schedule another nearby job. Allows you to see a weekly calendar of Customers and techs scheduled .

    Cons

    When looking at a customer location and looking at past jobs, can not tell services performed on that job. You must click on each one to see services performed, very difficult to find a particular service when multiple services on 1 job.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Jovita from Moore Fire Protection

    Number of employees: 51-200 employees

    May 2018

    If I was able to put 6 stars I would.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Easy way to use it. Very convinient

    Pros

    Its very easy to use. I am able to use it in a Tablet mode and Computer mode.
    I like How I can sync Invoice to Quickbooks. Also If If I need technical support, I get help right away. They are able to teach me how to use the program.

    Cons

    Cons, could be that If I sync an invoice to Quickbookd and the Items are too long it wont let me send it.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Alberto from Guardian fire protection services

    May 2018

    Great app! Very functional and easy to use.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The organization of each job. The ease of pulling up each deficiency in the past. The ability to scan paperwork to each file.

    Cons

    Video uploads take forever. The deficiencies are difficult to explain in a video when you're trying to do it in under a minute. On the mobile app its worse, you only get 10 seconds.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Laura from Lindsley Waterproofing, Inc

    Number of employees: 2-10 employees

    May 2018

    This software has been a godsend to us in terms of managing our crews and time more efficiently.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It brought us into the 21st century regarding our scheduling and employee management.

    Pros

    Simple to upload photos, documents, and audio files to supplement records. Frequent updates with new, easily utilizable features shows that the company is always striving to improve their product. Customer service is excellent. Employees generally have a good sense of humour and are client-oriented.

    Cons

    Cost to integrate with QuickBooks (high price for smaller businesses) versus cost of time spent to duplicate invoices in both programs w/out integration (and the maddening redundancy). Would be great if we could directly import associated files when transitioning from a past inspection to a scheduled job instead of uploading the files all again for the job.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Debbie from Service First Ltd

    May 2018

    Easy to navigate with minimal training

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    My favourite feature is when you are creating a new customer it pulls in the complete name and address from google

    Cons

    Slow response time when saving data or moving forwards/backwards from one screen to another. Could be more of an issue with my computer.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Eric from Nelbud Services

    Number of employees: 201-500 employees

    May 2018

    One of the best tools on the market, for a business of any size

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I continue to be able to get quotes out faster than my customers have a chance to bid out the work. So the deficiencies I find, I typically end up conducting repairs for. Customers want solutions now... this app allows that

    Pros

    This software does it all. If you are looking to cut operations cost, as far as tracking job completion, deficiencies and scheduling, you will love this software. As far as I'm concerned, it's unmatched, and I've been in my profession for over 15 years, with big companies, who waste lots of time and money attempting to create similar tools which aren't incrementally close. Real rime deficiency quoting destroys competition who don't use this application.

    Cons

    From a user standpoint, there are many options only available from the web version which I think could be useful to technicians who use the mobile version. The number one thing for me would be the ability to schedule jobs from the mobile app which then can be integrated into the calendar on the mobile device. This to me is the only thing I would change.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • James from Guardian Fire Protection

    May 2018

    I like the ease of use. How you can jump in and out of screens

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Can also use on your mobile phone with the app. Loads test and give you a list of future jobs. Ease of changes you can make if needed

    Cons

    The calender pop up for dates even when your not entering the dates. The clock in and out when the app is open on your phone

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Scott from AAA Fire Safety & Alarm, Inc.

    Number of employees: 11-50 employees

    May 2018

    Great support!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Constantly updating and improving. Serious about this buisness and about growing it long term. Bearded briefing is helpful and is looking out for our interests. The conference was great I didn't attend but my people said it was worth while.

    Cons

    Price. Need to better accommodate larger projects (large number of tasks and several thousand hours). Would love to include a crm software not for intergration but part of the platform. Sales force?

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Misti from Nelbud Services

    May 2018

    Service Trade is VERY user friendly

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I like the fact that everything is very easy to use. Any time there is an update, there is a notification that notifies users and walks them through the process.

    Cons

    I do not have any cons. Service Trade is very user friendly, and pretty much self explanatory. It is the easiest part of my day.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Julie from Quick Response Fire Protection Inc

    May 2018

    Great program to keep up with jobs, create quotes, and track sales and expenses

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Organization, ease of scheduling, tracking jobs and job costing aspects

    Pros

    Pretty user-friendly, with help readily available. Service Trade seems to be very receptive to suggestions from its customers, who are the ones using the software.

    Cons

    There are several things that seem to be missing in the flow of creating new jobs and quotes from existing jobs.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
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