ServiceTrade is a cloud-based solution that provides customer service applications to commercial service contractors. ServiceTrade’s mobile and web applications coordinate office staff and field technicians to manage business related operations and customer experience.

ServiceTrade manages job scheduling, technician scheduling and routing for single or multiple offices in a drag-and-drop interface. Photos, documentation, and audio notes taken with the technician’s smartphone or tablet give business owners information about the status of their systems.

Photos, paperwork and a summary of the work performed are delivered to customers’ inboxes for digital record keeping. The solution helps the service contractors to manage relationships with their customers that helps them in procuring future jobs. ServiceTrade offers integration with third-party applications like Sage, QuickBooks, Microsoft Dynamics and more.

ServiceTrade offers service on a monthly subscription basis that includes support via phone and email.



232 Reviews of ServiceTrade

Overall rating

4.5 / 5 stars

Showing 1 - 20 of 232 reviews

December 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Glad we made the switch

Customer service is located here in the US, so I actually get someone that I can understand. They are super friendly and very helpful .

Pros

This program is so simple to use. We switched from another software that is similar to this one. It was so easy. I have techs that are technically challenged and they can use this out in the field with no problems at all. It also pulls information from Quickbooks so I did not have to completely start over with my customer base.

Cons

We just stated using this, the only thing I see as an issue is that the tech out in the field cannot change or reschedule an appointment, it has to come back to the office.

December 2018

Tom from Open Control Systems, LLC

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

3 of 5

Functionality

3 of 5

December 2018

Seems to only have glitches for things we try to do.

Pros

Great way to setup a service department from the ground up.

Cons

Seems to have glitches on some of the things we try. Are we just bug hunters?

December 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Paperless, finally!

It allowed us to be more efficient and increase revenue

Pros

Allowed my fathers shop to finally go paperless and move our data into the cloud

Cons

It can be a little tough to use at first, but well worth it once acclimated

October 2018

Joe from Joe's Tractor & Yardcare

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

5 of 5

October 2018

Wow! A program made for a small contractor

Pros

This software was very user friendly. I loved the ability to generate a quote on my phone and send it directly to the customer, without the concern that it would look weird or unprofessional. I also liked the ability to schedule directly from my phone.

Cons

The only downside to the software was the cost. However, once my business grows, I will likely not see the cost as a con either.

October 2018

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

5 of 5

October 2018

Great for Contractors

Pros

This software makes our feild work go much smoother. It's great for electrical contractors and allows us to streamline our feild work.

Cons

The only think I'm not a huge fan about with this software is the price. I believe it could be a bit cheaper.

August 2018

Bobby from ASA Fire Protection

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

August 2018

I am a technician using ServiceTrade for my daily jobs

It is a great application to use for the service industry and I know that there are still a bunch of small mom and pop places using the good ole pen and pad method for their services. I’ve been recommending this application to these small companies when I service them trying to simplify their lives really.

Pros

I like that we can run everything into and out of ServiceTrade with scheduling the jobs as well as invoicing from that listed job and have everything linked to one system instead Of pulling from everywhere to close out one job. It simplifies the entire process from the admin side. From the technician side, it lays everything out in a systematic fashion. Our jobs are separated by the day and we can attach photos, invoices with job line items, as well as list deficiencies that still remain with photos. Also with the customer being able to have access to it, they are on the same page and know everything that is going on at all times and aren’t kept in the dark.

Cons

The one thing that can improve I would say is when you select map to map ping the location of your jobs. It would be fantatstic to be able to select just a day instead of showing your entire schedule. We drive all over the state as well as surrounding states and to be able to narrow the search to just show what I have tomorrow for example, I could visually see where my jobs are and plan my day accordingly. This one be the greatest improvement to make from a technician standpoint.

June 2018

Biko from AirLogix

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

June 2018

Over all it is a powerful tool. Makes my job WAY easier.

Pros

Love the blank paper work. Love the way you can trace jobs through time.

Love tthat you can take notes on just about every facet of a job

Cons

A bit laggy at time.

There is a bit of learning curb because the program is so dynamic.
The uniformity of the software kind of makes the different feature blend in so It can be hard to locate exactly what your looking for but with time i got past this issue.

June 2018

Joel from Advanced Quality Plumbing

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2018

Works great and as advertised

Pros

What can I say, I have tried lots of different similar programs and I love this one. I can track progress by my techs in the field, keep up with quotes, send emails, and listen to voice recorded messages from techs out on a job. Love this program.

Cons

I have no issues that I can think of, but am always thinking of new features they can ad and suggesting them,

June 2018

Ken from Unifour

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

4 of 5

June 2018

The upload of PDFs is slow

It's efficiency

Pros

The maps and the location services are handy. I also like the deficiencies areas, but working for different divisions requires adjusting to different styles by each manager. Some want each difficieny listed individually, which is time consuming, while others like all lumped under one visit which is easier.

Cons

The pdf loading is slow and I need to wait and make sure it loads. If signal strength is 2 bars or under the upload will fail. Also one photo at a time can be loaded. Also in defiencies

May 2018

George from AAA Fire Protection

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2018

Service Trade has allowed our company to go to the next level

Pros

This software allows for ease of customer database management. I like that I can store pictures and comments while doing a survey

Cons

I would like to see more features geared towards sales procedures (follow up reminders, call logs, etc.)
I would like to be able to port survey pictures to a quote.

May 2018

Matt from Fire Pros, LLC

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2018

A wonderful asset to any business looking to increase productivity

It helps me be more productive and saves time

Pros

The ability to see future work, past work, and the pictures and documentation features are remarkable. This software reduces time and effort to help organize and simplify paperwork and never having to worry about lost paperwork ever again!

Cons

From a mobile user's point of view, the front side of service trade normally functions and loads quick. But the back end of service trade, i.e. manifest and previous completions, loads slowly.

May 2018

Mace from Fire and Safety Commodities

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

May 2018

I have had nothing but good experiences with ST. The people at ST are very engaged in the product

It has been a great solution for keeping recurring services in front of us.

Pros

Quote and Service templates are really great. All of the Google "behind the scenes" is really good too.

Cons

Sometimes the speed of loading the next screen. The calendar could use some enhancements, I would be great if you could "nest" service templates into quote quote templates so when you selected the quote template it auto populated the services in advance

May 2018

Shelly from Power King Exhaust Cleaning

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2018

ST has streamlined our scheduling, customer maintenance and overall procedures

Streamlining of Job processes Better communication to technicians

Pros

Scheduling Board - Real time pictures - Deficiency tracking and monitoring
Recurring job set up
Ability to reference historical jobs

Cons

There is no built in feature to download all pictures from a job
Cannot easily scroll through job pictures

May 2018

Wileen from Unifour Fire & Safety

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2018

Very helpful sales and management tool for Service Company

I like that you can have multiple tabs open for convenience and multi tasking

Pros

I like that everything is so user friendly and you can pretty much figure out what you need to do if you weren't exactly trained to do it. Everything is laid out so well and it is so easy to navigate through the system.

Cons

I do not like that if you reject repair quotes that the deficiencies come back in the system to be quote. I would like a way to comment on deficiencies and have an option to reject repair quotes with deficiencies attached with out them coming back into the system. Perhaps to mark them as Fixed, Compliant, Another Company Handled, Non-Issue, ETC.

May 2018

Michael from ASA Fire

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

May 2018

Been using it 8 months at it surpasses any program I've ever used 28 years in my field

Not going to office being to get started earlier

Pros

Ease of use the speed of which my uploads ,are once I enter my upload I'm done .I like being to see my schedule on my phone or tablet and not having to go to the office to pick up or deliver reports and I can clock in and out and track my time it's great.

Cons

Once I upload I can not go back and make changes or correction even if I have not closed the job I have to create another report and email office of changes made be still it is a great program

May 2018

Chris from Nelbud Services

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4 of 5

Functionality

4 of 5

May 2018

organizes and handles a lot of the tasks for scheduling technicians

It has a lot of good features to organize a workforce of technicians

Pros

Easy to schedule a tech, see jobs location and schedule another nearby job. Allows you to see a weekly calendar of Customers and techs scheduled .

Cons

When looking at a customer location and looking at past jobs, can not tell services performed on that job. You must click on each one to see services performed, very difficult to find a particular service when multiple services on 1 job.

May 2018

Jovita from Moore Fire Protection

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2018

If I was able to put 6 stars I would.

Easy way to use it. Very convinient

Pros

Its very easy to use. I am able to use it in a Tablet mode and Computer mode.
I like How I can sync Invoice to Quickbooks. Also If If I need technical support, I get help right away. They are able to teach me how to use the program.

Cons

Cons, could be that If I sync an invoice to Quickbookd and the Items are too long it wont let me send it.

May 2018

Alberto from Guardian fire protection services

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

May 2018

Great app! Very functional and easy to use.

Pros

The organization of each job. The ease of pulling up each deficiency in the past. The ability to scan paperwork to each file.

Cons

Video uploads take forever. The deficiencies are difficult to explain in a video when you're trying to do it in under a minute. On the mobile app its worse, you only get 10 seconds.

May 2018

Laura from Lindsley Waterproofing, Inc

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2018

This software has been a godsend to us in terms of managing our crews and time more efficiently.

It brought us into the 21st century regarding our scheduling and employee management.

Pros

Simple to upload photos, documents, and audio files to supplement records. Frequent updates with new, easily utilizable features shows that the company is always striving to improve their product. Customer service is excellent. Employees generally have a good sense of humour and are client-oriented.

Cons

Cost to integrate with QuickBooks (high price for smaller businesses) versus cost of time spent to duplicate invoices in both programs w/out integration (and the maddening redundancy). Would be great if we could directly import associated files when transitioning from a past inspection to a scheduled job instead of uploading the files all again for the job.

May 2018

Debbie from Service First Ltd

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

May 2018

Easy to navigate with minimal training

Pros

My favourite feature is when you are creating a new customer it pulls in the complete name and address from google

Cons

Slow response time when saving data or moving forwards/backwards from one screen to another. Could be more of an issue with my computer.