Shop owner

Tracking jobs, clients equipment and job times

Pros

Abilities built into the program and the continued benefits and attributes that keep.

Cons

Right now I have no complaints thank you

Finally!

FIRST RATE support and customer Service. I have 2 point people who are always available and are always asking me how they can help my business. This is the best customer service I’ve seen from any type company in a while. I’m happy with the software, and I’m doing a slow roll out so it’s perfect day 1. I’m delighted with the customer service however. They truly care about their customer and customer service.

Pros

I’m a House Call Pro refugee. HCP is not horrible. There are a few items that are important to me they don’t have. I left because of zero meaningful support. I don’t want to spend 2 hours reading FAQs or text support. SmartServ has more features and more flexibility. I can customize it to my demand service HVAC business. It’s flexible; sorting etc

Cons

None so far. I’m in the first 6 months. So far so good.

Best and Quality Dispatching Software

Overall service is best and, [SENSITIVE CONTENT HIDDEN] help me and my Tech a lot to fix small issues and cofusion, Great Guy. Really Appreciated his work

Pros

Customer Support is Excellent, No Delay in intregration with other platform, Easy to create invoice and recieve payment on field job, Simpe And Easy User Interface to work on daily basis.

Cons

Nothing, Everything is Best. you wont regret if you used them.

I am unhappy with the way that when you click on something the wheel just spins and spins.

Pros

I like the schedular and how you can see the individual appts per tech. Scheduling or creating a ticket is easy.

Cons

Everything works pretty good, except when you save something and you want to go back in a ticket, it makes you type the ticket # again . Also the times when the wheel just spins and spins is always when I have a customer on the line and I have to call them back when system is up again. This happens everyday and is very annoying. When I set my group in the schedular, it changes when I do different tasks, I would like it to stay where I set it in the morning and stay that way unless I manually change it.

All in one functionality

I am finding it easy to update my databases with SmartServ, adding new clients and service addresses, and adding templates and forms is not overly complicated.

Pros

The software integrates all the different aspects of running my business that I need in one place. The forms are easy to populate with data and the autofill features with things like address search and flat rate items save time when creating tickets. The 24/7 customer support is also a huge benefit, as other programs that I looked at do not have that.

Cons

I wish there was a way for administrators only to be able to save changes to custom items into the Flat Rate Items while creating Estimates and Invoices.