About SmartServ

SmartServ is a cloud-based software that empowers field service contractors to gain control over their business with a one-stop collaboration platform that streamlines the operational workflow. Along with that, the mobile-friendly app multiplies the convenience of working.

SmartServ enables service businesses to manage and operate work efficiently so that they can book more jobs, save time, and grow their business. The save and sync feature enables the field team to work offline in areas with no Wi-Fi. The QuickBooks sync (online and desktop) helps automate both billing and time cards and hence, eliminates duplication of efforts. Not just that, the service businesses can automate job-status and time tracking along with real-time communication with the office ...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 10

46 Reviews of SmartServ

Average User Ratings

Overall

4.54 / 5 stars

Ease-of-use

4.5

Value for money

5.0

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(29)

29

4 stars

(13)

13

3 stars

(4)

4

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 46 results

March 2019

David from BANGHART PLUMBING LLC

Verified Reviewer

Company Size: 2-10 employees

Industry: Construction

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2019

Shop owner

Tracking jobs, clients equipment and job times

Pros

Abilities built into the program and the continued benefits and attributes that keep.

Cons

Right now I have no complaints thank you

May 2020

Matthew from United Heating & Plumbing

Company Size: 2-10 employees

Industry: Construction

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2020

Finally!

FIRST RATE support and customer Service. I have 2 point people who are always available and are always asking me how they can help my business. This is the best customer service I’ve seen from any type company in a while. I’m happy with the software, and I’m doing a slow roll out so it’s perfect day 1. I’m delighted with the customer service however. They truly care about their customer and customer service.

Pros

I’m a House Call Pro refugee. HCP is not horrible. There are a few items that are important to me they don’t have. I left because of zero meaningful support. I don’t want to spend 2 hours reading FAQs or text support. SmartServ has more features and more flexibility. I can customize it to my demand service HVAC business. It’s flexible; sorting etc

Cons

None so far. I’m in the first 6 months. So far so good.

Reasons for Choosing SmartServ

Customer service flat out. They really invest in their customers and it shows every day.

Reasons for Switching to SmartServ

Poor overall support by HCP. SmartServ rocks.

January 2021

Nisham from Everest Drain & Plumbing

Company Size: 11-50 employees

Industry: Construction

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2021

Best and Quality Dispatching Software

Overall service is best and, [SENSITIVE CONTENT HIDDEN] help me and my Tech a lot to fix small issues and cofusion, Great Guy. Really Appreciated his work

Pros

Customer Support is Excellent, No Delay in intregration with other platform, Easy to create invoice and recieve payment on field job, Simpe And Easy User Interface to work on daily basis.

Cons

Nothing, Everything is Best. you wont regret if you used them.

Reasons for Choosing SmartServ

They were the first product to impress us with there Demo and Service

March 2018

Sheryl from mm comfort systems

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

March 2018

I am unhappy with the way that when you click on something the wheel just spins and spins.

Pros

I like the schedular and how you can see the individual appts per tech. Scheduling or creating a ticket is easy.

Cons

Everything works pretty good, except when you save something and you want to go back in a ticket, it makes you type the ticket # again . Also the times when the wheel just spins and spins is always when I have a customer on the line and I have to call them back when system is up again. This happens everyday and is very annoying. When I set my group in the schedular, it changes when I do different tasks, I would like it to stay where I set it in the morning and stay that way unless I manually change it.

May 2020

Neill from McDonald Electrical Services

Company Size: 1 employee

Industry: Construction

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2020

All in one functionality

I am finding it easy to update my databases with SmartServ, adding new clients and service addresses, and adding templates and forms is not overly complicated.

Pros

The software integrates all the different aspects of running my business that I need in one place. The forms are easy to populate with data and the autofill features with things like address search and flat rate items save time when creating tickets. The 24/7 customer support is also a huge benefit, as other programs that I looked at do not have that.

Cons

I wish there was a way for administrators only to be able to save changes to custom items into the Flat Rate Items while creating Estimates and Invoices.

Reasons for Choosing SmartServ

I like the look and colour scheme of SmartServ, it is professional looking. The different applications are very similar to the other products, and the price point was competitive, but the two things that really helped me decide were that they are willing to listen to suggestions for improvement and implement them, and the 24/7 support.