A great product to record Data on Site

I'm overall satisfied with Solarvista what it delivers. There is always room for improvement but I believe it is one of the best product I've come across for data recording on site.

Pros

Solarvista is a great product due to the fact that can be used as a platform and is easily and largely configurable to the business needs. The integration within the company has happened gradually and the software has streamlined and made more efficient a lot of processes.

Cons

It is hard sometimes to get custom features required because the product development is quite ringfenced.

Perfect platform to build for the future

From start to finish it has been a pleasure to work with the team at Solarvista. Not only has Solarvista Live simplified and streamlined our field operations but it has provided a platform to deliver real, meaningful and measurable insights into our performance and productivity levels saving the wider account management teams valuable focus time that is better spent elsewhere rather than sifting through reports from multiple sources. From our initial starting point through to where we are now, the guys at Solarvista have been very clear on where and what they can (and more importantly where they cannot) help us deliver, something that isn't usually found from a company who is trying to "sell you something". For anyone thinking Solarvista is too good to be true, try it, you may just surprise yourself!

Pros

Running a large remote mobile workforce, we needed something that was easy to use, easy to work, quick to build and deploy but still be able to deliver in all areas of reporting functionality and pre determined deliverables set out within our clients CAFM systems as well as a platform which could connect easily to our own third party systems. Not only was the design, build, integration and national roll out completed within a 3 month period but it was done without using conventional "IT" developers whilst still incorporating our multi client base with their very different and specific needs. Training on the platform for our field operatives was condensed entirely in to a series of short training videos, narrated by myself, totalling 45 minutes. The field teams reported that the system was "fool proof" and "so easy to understand for a technophobe like me" which I think speaks for itself. Desk training was rolled out in videos which lasted just over an hour with very similar feedback.

Cons

There are no cons to speak of at this time. Not only have we delivered on our initial business set targets but we have a roadmap of where we are going with future developments and how we can use these to drive our business.

Streamlined setup with knowledgable sales and service staff.

SolarVista replaced several of our aging systems into one and provides a better customer service with less maintenance and overheads.

Pros

SolarVista offers a straight forward installation path and minimal upfront investment. It works well with engineers own devices or can be standardised across company provided hardware. It is well integrated across service, labour, projects and inventory. It routinely makes smart assignments with intelligent routing.

Cons

On some older devices performance was not great but these issues are being addressed and some of the old devices are past retirement date and should be replaced.