ThermoGRID software


19 reviews(5.0/5)
19 reviews(5.0/5)

ThermoGRID is a cloud-based, field service solution for small to midsize residential contractor companies. It offers an integrated suite of applications to help automate the day-to-day operations of the business.

Before sending a service technician out into the field, ThermoGRID’s dispatching application takes into account the location of all available service techs at that time, their skill set, and performance ranking. Automatically generated invoices can be reviewed and signed by the client, at the time of job completion, on any mobile device. ThermoGRID’s engineering analysis tool calculates precise heating and cooling load volumes based on the size of the space, and the estimating tool allows for the auto-tagging of parts and equipment so the technician can quote the job without having to do external research; all parts and their respective prices are stored in the database.

Other features include a Contact Management tool that allows users to upload photos of the job site, purchase orders, service technician’s task sheets, and daily management reports.

Supported Operating System(s):
Mac OS , Web browser (OS agnostic) , Windows 8 , Windows 10

19 Reviews of ThermoGRID

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  • Verified Reviewer

    Number of employees: 2-10 employees

    September 2018

    Im sure it works well for the guy that designed it

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I left this tool after 10 months. It lacked meaningful training (I dont call "watch the video" training or support). A users manual came out just as I was firing it. Lots of start up issues, some of which I'll guess are resolved now. It was simply too immature of a product to be useful in my environment.

    Pros

    It was relatively easy to port my business out of this tool. This tool came recommended by the franchise I belong too.

    Cons

    It was incomplete in capability and very difficult to adjust at the job site.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Robert from TemperaturePro Heating & Cooling

    Number of employees: 2-10 employees

    August 2018

    The Power of ThermoGrid

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I enjoy the ease of use from scheduling service calls to navigating through it for order estimates / sales estimates. Google maps is great for the guys in the field because when they get their next job they just click on google maps on job details and away they go. Overall the software is pretty easy to use.

    Cons

    I would like to see if I can change call order in manage communications ( Communication Integrations ) so I can change call route in what order I want from my cell phone. Does not auto populate a zip code from entering a towns name.

    This reviewer was invited by the software vendor to submit an honest review.
    Review Source: Capterra
  • Kelly from State Line Heating & Air

    Number of employees: 2-10 employees

    July 2018

    I have loved the software easy to use and support is always there to help.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The field techs getting the info they need at time of service.

    Pros

    How easy it is to use. I'm not computer smart but easy to understand and catch on quickly. Once I've been showed once I got it.

    Cons

    The one thing I least like is I wish it worked better with quickbooks. I feel like I'm doing the same work twice.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: DXV Technology, DXV Technology

    July 2018

    Kelly, Thank you for the 5 star review! We are having the QuickBooks workshop Thursday and I confident that will clear things up and ensure you have no double entry. We look forward to providing you with 5 star service.

  • Aaron from Xtreme Heating & Cooling

    July 2018

    Smooth transition

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The number one thing that set this software apart from the rest is the customer support . Not only is they freaky smart, but they are very efficient and responsive. She knows business. I can't say enough about them.

    The software itself is perfect for us. I love the fact that it's simple enough for our staff to use, but yet has has the capability to do complex tasks and pricing. We are slowly implementing all of the features, and haven't touched the tip of the iceberg. I love how we aren't limited by it being too complex, or too simple.

    I am not extremely competent with excel, but with Customer support on my side, I feel like an excel Guru. Setting up pricing is now a breeze. I can update the price book in less than a few hours.

    Invoicing customers on site electronically is very simple, with a very professional look.

    Hours are saved with creating estimates. Customer support will teach you how to auto tag whatever you want to a system.

    If I quote a new HVAC system, I set it up to include any and all possible parts/scenarios to the bid, and I simply remove whatever I don't need to stay competitive. Technicians can quote a system in literally seconds.

    Cons

    I wish it came with 5-6 Customer support. I would even put a few of her in service trucks. I've tried to think of anything I don't like. I really can't. I think it's great software.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: DXV Technology, DXV Technology

    July 2018

    Aaron, Thank you for your review as I am sure this will help future clients see that we care and will help them achieve their goals. Ask Heather about the free business and operations evaluation if you both haven't discussed this already. We are looking forward to serving you for many years to come, let us know if there is anything we can do to help you.

  • Kelley from Temperature Pro of San Antonio

    July 2018

    Michele is always a great help and available when I need her

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The system is very simplistic. It is pretty user friendly and I like that you can upload the photos right to the system and that you don't have to store them on a different device like your tablet or computer.

    Cons

    Different than most dispatching software products that I have used in the past for instance I am not fond of the way calls are added to the technicians and on the board.

    This reviewer was invited by the software vendor to submit an honest review.
    Review Source: Capterra

    Response: DXV Technology, DXV Technology

    July 2018

    Kelley, Thank you for taking the time to share your opinion of ThermoGRID. We are glad that you love the system and we will contact you to show you the other ways jobs can be added to the technicians on the dispatch board.

  • Laura from TemperaturePro GBR

    Specialty: HVAC

    Number of employees: 2-10 employees

    July 2018

    Start Up

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Team is wonderful, always available and willing to help.

    Pros

    The product is user friendly and intuitive, not difficult to learn. It has a wide variety of functions.

    Cons

    Would like the financial match up to be a bit easier, matching paid invoices to checks can be difficult.

    This review was submitted organically. No incentive was offered
    Review Source
  • Larry from Comfort Keepers Air, Inc.

    June 2018

    They have repeatedly gone out of her way to help us get the hang of the program.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Once you use it a few times it saves you time and money. The program has every thing you could ask for and if you find something else you need they add it to the program if at all possible. The program has allowed us to know when the job is done and what was the ROI on the job.

    Cons

    I really don't have a con at this time except I wish I would have found out about it earlier.
    If there were a con it would be that the program isn't recognized by google as being as great as it is.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: DXV Technology, DXV Technology

    June 2018

    Thank you for the 5 star review! We look forward to serving you in the future and helping you reach all your goals.

  • Trey from Annison Heating & Air Conditioning

    May 2018

    Simple to use and does way more than we need. Plenty of room to grow.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Favorite part is ease of use and overall value. Does everything its competitors can do at a much better price.

    Cons

    No spot for a check # in order. Never to think to add it in notes and it is something to have record of for future discrepancy.

    This reviewer was invited by the software vendor to submit an honest review.
    Review Source: Capterra

    Response: DXV Technology, DXV Technology

    June 2018

    Thank you for the positive review and the feedback. We will have an area for your check number deployed with a new ACH feature within 2 weeks.

  • Kathleen from American Energy Heating & Air, LLC

    Number of employees: 2-10 employees

    April 2018

    The best customer service support!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    A complete system to help grow my business!

    Pros

    The things I like the most about Thermogrid, besides support. The amount of information at my fingertips on every aspect of my business! 5++ stars on value!! I'm paying less and getting so much more than with my previous HVAC field-software. Complete customization to fit my business specific needs. Designed with everything in mind to grow your business. When they say a new feature is coming it actually does in a timely manner. The best customer service support! I can't stress this enough. When I need help or have a question, I know I'm going to receive the support I need quickly and thoroughly.

    Cons

    I'm a new to Thermogrid and there's a learning curve. So, right now that's what I like the least.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: DXV Technology, DXV Technology

    April 2018

    Kathleen, Thank you for the great review! We really appreciate the feedback and will enjoy providing you the support you need and deserve. If there is anything we can do to help you achieve your business goals, just let us know and we will do anything we can to help. Thanks again for your review.

  • Nathan from Integrity Services

    Number of employees: 11-50 employees

    March 2018

    The best support you could ask for!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Time Saving and Communication with techs and Customers.

    Pros

    The best on boarding experience as well as ease of use for our technicians in the field. You can build tickets or quotes in a few clicks instead of typing everything. It also connects our install team with everyone involved in the job. Communication has most improved using Thermogrid.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: DXV Technology, DXV Technology

    April 2018

    Nathan, Thank you for the positive review! We love working with you business and appreciate all the referrals you have given us. We are here you you to help you achieve all your business goals, let us know if we can do anything to help. Thanks Again

  • Terri from Frontier Heating & AC Service, Inc.

    Specialty: HVAC

    Number of employees: 11-50 employees

    February 2018

    We made an informed decision when choosing ThermoGrid, it had the most to offer and the best referral feedback!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I would recommend ThermoGrid, it's easy to use, covers all aspects of the HVAC industry, strives to improve processes weekly with updates and truly care about your success!

    Pros

    Everything! The software has streamlined our processes which saves us time. The double entry before ThermoGrid was monotonous! We have found the customer service to be just as described from their customer referrals. Change is always hard for anyone, but the benefits outweigh the beginning learning curve. I know our team would not want to go back to our old processes!

    Cons

    We were not as organized as we had hoped to be at the launch of ThermoGrid. We had a bumpy road on our end with providing the proper information to get everything in place, but ThermoGrid's team persevered and got us through many obstacles with great, and reassuring customer service.

    This review was submitted organically. No incentive was offered
    Review Source
  • Ron from Shafer Heating & Cooling LLC.

    Specialty: HVAC

    Number of employees: 2-10 employees

    February 2018

    ThermoGrid has been an easy transfer and our techs already sell more because of it.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Rep is amazing. Very helpful and quick response.

    Pros

    Ease of navigating through the system. It is great in the fact that it takes the calls and moves you right through dispatching to the order to the sale to collections.

    Cons

    Hard time with the offline mode at this time. Also do not like the fact that I can not send the homeowner all three (good, better, best) orders to their email at one time.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Samuel from Red Barn Electric, LLC

    Specialty: Construction

    Number of employees: 2-10 employees

    January 2018

    It's been great so far.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The residential equipment sizing tool, and the integration with our Quick books software. Also the fact it will work work for inventory management.

    Cons

    The setup aspect is going to be a bit of a challenge, we are both a heating and electrical contracting company in market shares in most all area markets. But they seem willing to help us with all the setup necessary.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Kathy from A&D Heating and Cooling, Inc.

    Specialty: HVAC

    Number of employees: 2-10 employees

    October 2017

    Easy

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Best program with little cost to the employer.

    Pros

    Easy to use
    Easy to work with
    Customer Service is Excellent
    Answers all questions pretty fast.
    Happy with this program

    Cons

    I really can't think of any.
    The hardest part is getting the service techs to use the program at first.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Tyler from 825 Air Inc.

    Specialty: HVAC

    Number of employees: 2-10 employees

    May 2017

    Full of Potential

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    This software is great once all of your company data is entered correctly and the user(s) become proficient with the processes. Mastering the service catalog is critical to the successful implementation of this software

    Pros

    User interface is very intuitive. Excellent support from staff. Works great, even for a single person operation

    Cons

    Occasionally misdirects to incorrect page. Speed is dependent upon internet service (like anything else online)

  • Vicki from South Air, Inc.

    Specialty: HVAC

    Number of employees: 2-10 employees

    February 2017

    Just try it...you will love it.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Worked with other dispatching programs but this one is awesome. If you have any issues, concerns or need something customized they are always there willing to help no matter what the issues. Updates constantly to help improve your productivity. And the reports.... Wow! Who could ask for more.

  • Steve from Moon Services

    Number of employees: 11-50 employees

    December 2016

    Great Product! Has added over ONE MILLION $'s to my bottom line

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We were using Wintak trying to manage 5 service trucks, 2 Install trucks, and 2 salesmen. It was a nightmare. Thermogrid manages all that plus has a sales side that boosted revenue like crazy.

    Pros

    The way you navigate is easy and has relieved stress from my whole team.
    The support has been amazing! Unlike any other company, we have used.
    They really try and help and I always speak to the same person right here in the States.

    Cons

    We had one small hick-up (mostly our fault) They could not move fast enough to Help us.
    Truly a caring bunch of folks.
    NO cons for me

    Review Source: Capterra

    Response: DXV Technology, DXV Technology

    December 2016

    Thank you Steve, I am glad you are happy with your product and services. We are here for you when you need us, thanks again for the kind words.

  • Dan from Heatwave

    December 2016

    Blows service titan away!

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Value for Money

    We were on the titan software for three years. Very sloppy. Let's too much slip through the cracks. One year on ThermoGRID and we grew 60% just by being able to track numbers that were key to our business.

    Pros

    All the kpi it measures and the fact you don't lose track of anything.

    Review Source: Capterra

    Response: DXV Technology, DXV Technology

    December 2016

    Dan thank you for choosing ThermoGRID to manage your team and your clients. We are very excited for your success in your business and look forward to keeping it going.

  • Keith from Master Services Inc.

    December 2016

    Thanks customer rep for developing this product.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We have been using this product for over two years and we just love it from the technicians to the sales people. Pricing out job profitably and having our team what commissions they will be making is priceless. The support is second to none and the price is right. The DMR keeps us on track as far as what type of calls need to be booked and what training is needed as well.

    Review Source: Capterra

    Response: DXV Technology, DXV Technology

    December 2016

    Keith, thank you for the feedback. If there is anything we can do to make business easier and more efficient, as you know you can let us know anytime. Thanks again!!

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