ThermoGRID is a cloud-based, field service solution for small to midsize residential contractor companies. It offers an integrated suite of applications to help automate the day-to-day operations of the business.

Before sending a service technician out into the field, ThermoGRID’s dispatching application takes into account the location of all available service techs at that time, their skill set, and performance ranking. Automatically generated invoices can be reviewed and signed by the client, at the time of job completion, on any mobile device. ThermoGRID’s engineering analysis tool calculates precise heating and cooling load volumes based on the size of the space, and the estimating tool allows for the auto-tagging of parts and equipment so the technician can quote the job without having to do external research; all parts and their respective prices are stored in the database.

Other features include a Contact Management tool that allows users to upload photos of the job site, purchase orders, service technician’s task sheets, and daily management reports.

Job dispatching
Job dispatching

Job dispatching

Invoice

Invoice

Engineering analysis

Engineering analysis

Locations

Locations

Memberships

Memberships

Manage stock levels

Manage stock levels

Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8, Windows 10



27 Reviews of ThermoGRID

Overall rating

5.0 / 5 stars

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Showing 1 - 20 of 27 reviews

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Samuel from RED BARN ELECTRIC LLC

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Great product for the Construction service industry.

It reduces our paperwork and and helps us put more to the bottom line with a better overall company efficiency.

Pros

The ease of sales and HVA/C load calculating software.

Cons

It still needs some fine tuning of the inventory management on the back side, the front side for the techs is great and easy to use.

Review Source: Capterra

Kim from AC Contractors

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Dispatching

Pros

I like how easy it is to dispatch my service techs and be sure we’re utilising our time as efficiently as possible.

Cons

Adjusting to the new software was hard but after some training it worked out most of the kinks

Review Source: Capterra

Sean from AC Contractors

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Great system

Pros

Ease of use and functionality. Very user friendly.

Cons

Sometimes it doesn’t save clock in and clock outs.

Review Source: Capterra

Tony from AC Contractors

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Pricing made simple

Pros

Before we had to do our pricing the old way. Look up the price in a book, add labor and margins, then hand write a bid for the customer. This software makes pricing, billing and even scheduling easy.

Cons

It was overwhelming at first but with the training provided by the support group, it was easy to figure out!

Review Source: Capterra

Eric from AC Contractors

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Easy to keep track

Pros

As sales manager there’s nothing better than being able to track sales performance easily. Very easy to use and set sales goals.

Cons

Not as easy to use on cell phone but it’s excellent with a tablet or computer.

Review Source: Capterra

Logan from AC Contractors

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Ac Contractors

We have been very pleased and happy to be able to access all of our prices quickly and easily

Pros

The ease of use. It’s very easy to navigate and price things

Cons

Nothing really off the top of my head any issue has been resolved

Review Source: Capterra

Brittney from A/C Contractors

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Easy to use!

Pros

As a customer care representative manager, it is easy to monitor our calls and be sure that we are as efficient as possible with the leads coming in.

Cons

No complaints! Any issues we had were handled promptly

Review Source: Capterra

Serhij from Master Services

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

ThermoGRID advantages

Overall, the software support has been great. Clear sales efficiencies, training material, and ongoing support.

Pros

TG offers a lot of benefits that creates streamlined consistency in dispatching and invoicing within the service schedule. Building a sales or service order is easy and clear for the technician and client.

Cons

I would like to see more inventory options in the future.

Review Source: Capterra
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Verified Reviewer

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Im sure it works well for the guy that designed it

I left this tool after 10 months. It lacked meaningful training (I dont call "watch the video" training or support). A users manual came out just as I was firing it. Lots of start up issues, some of which I'll guess are resolved now. It was simply too immature of a product to be useful in my environment.

Pros

It was relatively easy to port my business out of this tool. This tool came recommended by the franchise I belong too.

Cons

It was incomplete in capability and very difficult to adjust at the job site.

Review Source: Capterra

Robert from TemperaturePro Heating & Cooling

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

The Power of ThermoGrid

Pros

I enjoy the ease of use from scheduling service calls to navigating through it for order estimates / sales estimates. Google maps is great for the guys in the field because when they get their next job they just click on google maps on job details and away they go. Overall the software is pretty easy to use.

Cons

I would like to see if I can change call order in manage communications ( Communication Integrations ) so I can change call route in what order I want from my cell phone. Does not auto populate a zip code from entering a towns name.

Review Source: Capterra

Response: DXV Technology, DXV Technology

September 2018

Thank you for your feedback. We are glad that you are enjoying our program. We are glad to see the changes in training for your franchise has really helped. You are able to change the routing of your calls by going into the edit function. It looks like we have already reached out to you to help you with this concern since your review was posted. Let us know if we can do anything else for you. Thank you, again!

Kelly from State Line Heating & Air

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

July 2018

I have loved the software easy to use and support is always there to help.

The field techs getting the info they need at time of service.

Pros

How easy it is to use. I'm not computer smart but easy to understand and catch on quickly. Once I've been showed once I got it.

Cons

The one thing I least like is I wish it worked better with quickbooks. I feel like I'm doing the same work twice.

Review Source: Capterra

Response: DXV Technology, DXV Technology

July 2018

Kelly, Thank you for the 5 star review! We are having the QuickBooks workshop Thursday and I confident that will clear things up and ensure you have no double entry. We look forward to providing you with 5 star service.

Aaron from Xtreme Heating & Cooling

Ease-of-use

Value for money

Customer support

Functionality

July 2018

Smooth transition

Pros

The number one thing that set this software apart from the rest is the customer support . Not only is they freaky smart, but they are very efficient and responsive. She knows business. I can't say enough about them.

The software itself is perfect for us. I love the fact that it's simple enough for our staff to use, but yet has has the capability to do complex tasks and pricing. We are slowly implementing all of the features, and haven't touched the tip of the iceberg. I love how we aren't limited by it being too complex, or too simple.

I am not extremely competent with excel, but with Customer support on my side, I feel like an excel Guru. Setting up pricing is now a breeze. I can update the price book in less than a few hours.

Invoicing customers on site electronically is very simple, with a very professional look.

Hours are saved with creating estimates. Customer support will teach you how to auto tag whatever you want to a system.

If I quote a new HVAC system, I set it up to include any and all possible parts/scenarios to the bid, and I simply remove whatever I don't need to stay competitive. Technicians can quote a system in literally seconds.

Cons

I wish it came with 5-6 Customer support. I would even put a few of her in service trucks. I've tried to think of anything I don't like. I really can't. I think it's great software.

Review Source: Capterra

Response: DXV Technology, DXV Technology

July 2018

Aaron, Thank you for your review as I am sure this will help future clients see that we care and will help them achieve their goals. Ask Heather about the free business and operations evaluation if you both haven't discussed this already. We are looking forward to serving you for many years to come, let us know if there is anything we can do to help you.

Kelley from Temperature Pro of San Antonio

Ease-of-use

Value for money

Customer support

Functionality

July 2018

Michele is always a great help and available when I need her

Pros

The system is very simplistic. It is pretty user friendly and I like that you can upload the photos right to the system and that you don't have to store them on a different device like your tablet or computer.

Cons

Different than most dispatching software products that I have used in the past for instance I am not fond of the way calls are added to the technicians and on the board.

Review Source: Capterra

Response: DXV Technology, DXV Technology

July 2018

Kelley, Thank you for taking the time to share your opinion of ThermoGRID. We are glad that you love the system and we will contact you to show you the other ways jobs can be added to the technicians on the dispatch board.

Laura from TemperaturePro GBR

Industry:  HVAC

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

July 2018

Start Up

Team is wonderful, always available and willing to help.

Pros

The product is user friendly and intuitive, not difficult to learn. It has a wide variety of functions.

Cons

Would like the financial match up to be a bit easier, matching paid invoices to checks can be difficult.

Review Source

Larry from Comfort Keepers Air, Inc.

Ease-of-use

Value for money

Customer support

Functionality

June 2018

They have repeatedly gone out of her way to help us get the hang of the program.

Pros

Once you use it a few times it saves you time and money. The program has every thing you could ask for and if you find something else you need they add it to the program if at all possible. The program has allowed us to know when the job is done and what was the ROI on the job.

Cons

I really don't have a con at this time except I wish I would have found out about it earlier.
If there were a con it would be that the program isn't recognized by google as being as great as it is.

Review Source: Capterra

Response: DXV Technology, DXV Technology

June 2018

Thank you for the 5 star review! We look forward to serving you in the future and helping you reach all your goals.

Trey from Annison Heating & Air Conditioning

Ease-of-use

Value for money

Customer support

Functionality

May 2018

Simple to use and does way more than we need. Plenty of room to grow.

Pros

Favorite part is ease of use and overall value. Does everything its competitors can do at a much better price.

Cons

No spot for a check # in order. Never to think to add it in notes and it is something to have record of for future discrepancy.

Review Source: Capterra

Response: DXV Technology, DXV Technology

June 2018

Thank you for the positive review and the feedback. We will have an area for your check number deployed with a new ACH feature within 2 weeks.

Kathleen from American Energy Heating & Air, LLC

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

April 2018

The best customer service support!

A complete system to help grow my business!

Pros

The things I like the most about Thermogrid, besides support. The amount of information at my fingertips on every aspect of my business! 5++ stars on value!! I'm paying less and getting so much more than with my previous HVAC field-software. Complete customization to fit my business specific needs. Designed with everything in mind to grow your business. When they say a new feature is coming it actually does in a timely manner. The best customer service support! I can't stress this enough. When I need help or have a question, I know I'm going to receive the support I need quickly and thoroughly.

Cons

I'm a new to Thermogrid and there's a learning curve. So, right now that's what I like the least.

Review Source: Capterra

Response: DXV Technology, DXV Technology

April 2018

Kathleen, Thank you for the great review! We really appreciate the feedback and will enjoy providing you the support you need and deserve. If there is anything we can do to help you achieve your business goals, just let us know and we will do anything we can to help. Thanks again for your review.

Nathan from Integrity Services

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

March 2018

The best support you could ask for!

Time Saving and Communication with techs and Customers.

Pros

The best on boarding experience as well as ease of use for our technicians in the field. You can build tickets or quotes in a few clicks instead of typing everything. It also connects our install team with everyone involved in the job. Communication has most improved using Thermogrid.

Review Source: Capterra

Response: DXV Technology, DXV Technology

April 2018

Nathan, Thank you for the positive review! We love working with you business and appreciate all the referrals you have given us. We are here you you to help you achieve all your business goals, let us know if we can do anything to help. Thanks Again

Terri from Frontier Heating & AC Service, Inc.

Industry:  HVAC

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

February 2018

We made an informed decision when choosing ThermoGrid, it had the most to offer and the best referral feedback!

I would recommend ThermoGrid, it's easy to use, covers all aspects of the HVAC industry, strives to improve processes weekly with updates and truly care about your success!

Pros

Everything! The software has streamlined our processes which saves us time. The double entry before ThermoGrid was monotonous! We have found the customer service to be just as described from their customer referrals. Change is always hard for anyone, but the benefits outweigh the beginning learning curve. I know our team would not want to go back to our old processes!

Cons

We were not as organized as we had hoped to be at the launch of ThermoGrid. We had a bumpy road on our end with providing the proper information to get everything in place, but ThermoGrid's team persevered and got us through many obstacles with great, and reassuring customer service.

Review Source

Ron from Shafer Heating & Cooling LLC.

Industry:  HVAC

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

February 2018

ThermoGrid has been an easy transfer and our techs already sell more because of it.

Rep is amazing. Very helpful and quick response.

Pros

Ease of navigating through the system. It is great in the fact that it takes the calls and moves you right through dispatching to the order to the sale to collections.

Cons

Hard time with the offline mode at this time. Also do not like the fact that I can not send the homeowner all three (good, better, best) orders to their email at one time.

Review Source

Displaying 1 - 20 of 27 reviews