Excellent

I am new to Thermogrid and still in the training phase. Whenever I have a question, the team is quick to respond to jump on a call to help me with my doubts. [sensitive content hidden] has been especially helpful with the implementation process. [sensitive content hidden] has been very helpful too. I love the features so far. Even though I haven't started using all the features, but I love that almost everything I need for my business is available as a feature and will help my work get so much more efficient.

Nothing so far except maybe the fact that the learning curve is a bit high due to multiple features. But that is a good problem to have, it means I can move all my business needs to Thermogrid. Finally one platform for all my needs instead of having to use multiple different softwares.

Could not be happier with the product and even more so with the support we have received from the entire ThermoGrid Team. Special props to [SENSITIVE CONTENT HIDDEN] for always being there to answer our questions with a positive attitude.

The ability to automate many of our daily tasks and customer touch points.

I really wish we had found Thermogrid sooner

After several months, we migrated to another tool and have been relatively happy. We found the promises and capabilities made were not matched by the tool or company to the degree expected.

It was relate easy to port over to it. We were operating in just a few weeks.

We found the tool required doing everything in a certain t made business challenging. We needed to be able to quickly make modifications to quotes at the customer site based on what was discovered. This was difficult. We followed the recommendations and loaded a huge library or parts only to discover that made finding the ones most usd here difficult and error prone. Most frustrating was service and training. A response of “ watch a video” isn’t what anyone wants to hear.

TG is the first dispatching system that I have worked with, I am not sure how it compares or what benefit I see. What I appreciate most is that willingness to take feedback and make adjustments.

payment integration that allows the client, the tech and the admin to complete payment transactions from the invoice. development team is open to suggestions on improving the system

Job documents are not integrated to be electronically signed and do not auto save, so the info can be easily lost if it is not saved properly prior to changing screens. We are now having to use a secondary app to complete safety documents and inspections so that they can be signed by technicians for accountability and to meet SECOR standards.Clients can only pay using VISA or Mastercard through the payment link.TG only tracks GPS for clock-in and out, we would like to track "downtime" between calls for technician accountability.calling the support line used to automatically connect me with a support tech, now I have to submit a ticket and wait to hear back.

There is definitely a higher learning curve for employees to get over. When people are in a rush it is easy to make simple errors and those simple errors slow down the efficiency of our workflow. I'm very happy with the approach the company has taken to customize the platform to fit the needs of our company AND our customers.

ThermoGRID is perfect for our short-term needs. We love the fact that staff finds it simple to use. However, paying attention to the fine details when data is put into our software library is an ongoing struggle. It is definitely a time-saver for us because it has the capability of carrying out complex tasks and has enabled us to be completely paperless.

We are still adjusting to the set-up, none at this time.