TrackTik software


63 reviews(4.0/5)
63 reviews(4.0/5)

TrackTik is a cloud-based security workforce management solution that provides users with data and monitoring tools for field operations and back office tasks. Key features include guard tour, reporting and tracking and client portal.

TrackTik’s live dashboard captures and displays operations in real time. This allows users to manage reports, view checkpoint scans and see incidents as they happen. Additionally, the dashboard provides users with information about the location of individual guards.

For managing and recording guard locations while on the job, TrackTik provides users with a guard tour system that helps in real-time monitoring of guard shifts using GPS tracking. This helps users to generate guard summary which includes information about late, complete and incomplete tour notifications. The tool is compatible with Android and iOS devices. The solution also helps in notifying clients about event status via email, SMS and browser. Support is available via phone and email.

Supported Operating System(s):
Web browser (OS agnostic)

63 Reviews of TrackTik

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  • Brian from Friendship Village of Bloomington

    Number of employees: 51-200 employees

    April 2018

    very easy to use

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    easy reports, the ability to add pictures right to the report and the also the ability to dictate the report

    Pros

    the ability to have very professional and informative month end and year end reports available at a push of a button

    Cons

    that I didn't get this a long time ago just because of all the time that I have been able to save with this softwear

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 1,001-5,000 employees

    March 2018

    Best in Class Platform

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Combined services, increased productivity, and increased visibility of security operations.

    Pros

    An end-to-end system that doesn't just cover the bases, but strives to advance the efficiency and effectiveness in the guarding world. The online portal, with permissions for guards, managers, and clients covers all aspects of our business with visibility where it matters most.

    The mobile app is a complete solution for on-post or on-patrol security with the ability to create customized reports, perform patrols or guard tours, and track GPS location and geofencing.

    We have also had an incredible team help us with our implementation, roll out, and customer support. The team is always in contact with us, quick to respond, and constantly working for us on their end of things.

    Cons

    We have asked for several additional added features and functionality with the billing platform and reporting that would match more mature operations side of the software.

    It is also very difficult to manipulate the schedule, manage employees, and other backend functions from mobile. The current app does not include any backend functionality.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Crystal from Croutyard by Marriott

    Number of employees: 51-200 employees

    March 2018

    This program is awesome - completely customizable!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Improved accountability and increased productivity.

    Pros

    That the tech team will work with you to customize it to the needs of your business. The program is very easy to use and maneuver.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Paul from SIS Group

    Number of employees: 51-200 employees

    March 2018

    we were able to implement TrackTik to our existing sites so easily, it captures everything on site

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Easy to implement, Staff & the clients took to TrackTik without any hesitation
    Captures all data in one place
    Always being aware of what's happening on site, from how's on site, when the completed a patrol to observations & incidents
    easy to customise and create your own template reports

    Cons

    Not a con, more like a wish. staff should have an open daily log to continuously add to it during their shift and close it of at the end of the shift. :-)

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Verified Reviewer

    March 2018

    So far, its works as good as you use it.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I like the history tracks and the ability to modify the program to fit our needs. I also like the fact we can email directly from the program to the client.

    Cons

    I dont like the way it shows when I try to use it on my smart phone... it never works and I cannot view reports on the phone at all, the screen doesnt change to fit.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Joel from Security Engineers, Inc

    Number of employees: 1,001-5,000 employees

    March 2018

    Overall pleased with the experience relative to TrackTik's competition.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Real time incident reporting and tour confirmation.

    Pros

    Ease of use and does have a lots of features i.e. Real time Incident Reporting, GPS checkpoints, Daily Activity Reporting and highly customizable forms. The user interface is very attractive and the Dashboard provides an excellent snapshot of what is going on. Excellent mobile dispatching engine.

    Cons

    All features don't function as advertised, the platform is riddled with bugs and TrackTik's approach to resolution is "pay us first then maybe we will make it work". Security is also not granular enough in terms of Roles and Permissions. In some cases we feel as if we are the only company using the software. The potential for this to be the ultimate solution is TrackTik's for the taking but not enough investment is being made in product improvement and development.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Moses from Prudential Guards Limited

    Number of employees: 51-200 employees

    March 2018

    Wonderful experience with great customer care

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Great service monitoring for clients

    Pros

    Easy to use ,complete access to clients and also the ability to access the software,anywhere anytime.

    Cons

    Non working of CCTV integration,this will actually go along way to service customers.Also,the billable portion for scheduling,is hindering us from utilizing it.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Todd from Commissionnaires du Quebec

    March 2018

    nteresting

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I like the fact that it is capable of doing multiple functions at once. That I can track my personnel in case of emergencies.

    Cons

    From time to time it seems to have connectivity issues. At times the scanner tokens tend to erase by themselves.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Azlee from Fervour Pte Ltd

    Number of employees: 201-500 employees

    March 2018

    The experience has been good so far. Particularly helpful during sales pitch.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    User friendly, the patrol features works wonderfully, incident reporting feature is good but would be better if it can be made simpler when creating report templates.

    Cons

    Pay rates cannot be customised to meet Singapore Employment laws. Would be great if some of the features could be customised to meet local requirements as the HR and payroll features are mostly US and Canada centric.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Andrew from Rancho Santa Fe Protective Services

    Number of employees: 51-200 employees

    March 2018

    The software is user friendly and has been very beneficial for our business.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Better accountability to our customers and the ability to ensure our employees are fulfilling their jobs duties on a daily basis.

    Pros

    I like the ability to have the software customized to fit our needs. I like the ability to have scheduling, payroll, billing and guard tour software all on one platform.

    Cons

    I least like that I have had an issue with the scheduling module for several months now and have had no up date as to if or when it will be fixed.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Claude from GardaWorld

    Number of employees: 10,000+ employees

    March 2018

    Been using this software for nearly 3 years and loving it, it is a solid solution.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Data at your fingertips in all time.
    Easy to learn .
    Lots of configuration available.
    Mobile application is easy to use.

    Cons

    Quality of french in almost all parts of the software and sometime even no french at all in some modules.
    Lots of minor bug still present

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Jim from CIS Security

    Number of employees: 201-500 employees

    March 2018

    Great security software, and has been a great tool to retain current customers.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I am constantly refining the system to be effective for our operations. The ease of use, reporting, and the accountability checks for the system are great. When researching products for our company, your product stood out for several reasons, and the product has exceeded our expectations.

    Cons

    There are bugs within the system that take time to get resolved. I recently had a login issue, that I spent time on trying to get resolved. I contacted Support, and it turned out to be a known issue that they were able to fix, but spending the time initially was a waste. I try not to contact support unless it is needed. We have a sister company that also uses the product, and i noticed items on their portal, that I do not have on ours. Currently I have a report issue that can take 4-6 weeks to fix.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 51-200 employees

    March 2018

    The total package should be bundled and marketed as one package

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    tracking reports and evidence of activity

    Pros

    Ability to track activity and reports interaction is great with the ability to send up reports to management in the clients operation as well as your archive for future reference. Ease of access is important as well.

    Cons

    the fact that there are separate modules such as scheduling, and some of the other bells and whistles that make the package attractive for someone in the service industry, a remote (non licensed module for scheduling) would also be nice to have for sights that we are not scanning tokens or codes, but just want the associate to be able to clock in and out.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Angela from Paramount Security

    March 2018

    TrackTik provides a lot of functionality, and has a great support team that is very helpful.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    TrackTik is a great platform for essentially comprehensively handling all things relating to security guards--from scheduling to payroll to keeping detailed records for all guards.

    Cons

    The only problem that I have run into a few times is that it can be a little hard to navigate sometimes, to find the function I'm looking for.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Emmanuel from Watch Guard 24/7

    March 2018

    Track-tik is definitely a user friendly program I thoroughly enjoy it an highly recommend it.

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Value for Money
    Pros

    The program is user friendly and customer service is top notch. I use the program daily and have trained many to use it with no issue. I have been able to customize a number of factors from reports. patrols and photos.

    Cons

    It is a lot to take in and can be overwhelming. There are a lot of little features and looking it at for the first time can be a lot to take in.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Susan from Piedmont Protective Services

    March 2018

    Tracktik was a lot to learn at first but we love it now that we know how to use all the features.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The alerts, we use the SMS feature to alert us when an officer has not clocked in for his/her shift.

    Cons

    It's VERY expensive. We are starting a patrol division and was extremely disappointed when we learned it was going to cost more for this feature. We are a small company with only 2 contracts very part-time patrol contracts so we would be spending more money on the technology that we would be making. It would be nice if we could pay per site rather than a flat fee for this feature. Becuase of this, we have started to shop around for other guard management software programs.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • brad from United American Security

    Number of employees: 1,001-5,000 employees

    March 2018

    overall this is a good system

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    the ability to immediately review reports and locate officers. the ability to review trends with incidents.

    Pros

    the reports are excellent, tracking is good also. the ability to pull reports from anytime and review them is an excellent feature.

    Cons

    minimum license purchase requirements is a drawback. I also think the training could be less expensive and not focused on selling us the back office products.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Rick from Dow AgroSciences

    Number of employees: 10,000+ employees

    March 2018

    I am implementing TrackTik for the guards at our facility

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Provides data that the tours are getting done and how long it takes

    Pros

    The most positive feature for us is the total customizing ability to label tags and build tours that conform exactly to our needs. This produces data to show what is not getting done.

    Cons

    I would like the patrol reports to show missed tours when an officer does not log in and do it. The GPS on tracking sometimes goes to the middle of an ocean

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Dennis from Marksman Security Corporation

    Number of employees: 51-200 employees

    March 2018

    First time using this system. Easy to learn and use

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Really has what our clients are looking for. We are able to print out reports and show them the Incidents that happen on their site as well as Daily Activity reports showing hourly what our officers are doing for them. The reports print in easy to read format. Also having the ability to have this on mobile device makes it easy for me to track while not in front of my computer.

    Cons

    It is difficult to attach pictures to the incident reports. Also if an officer forgets to attach photos, I have not found a way to go in and attach them without completely re writing the report. The GPS tracking time line is a little difficult to understand until you get the hang of it. That could be a little easier if possible. Only other thing would be to not use the officers personal email for log on. Should be a generic log on assigned to each officer.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Verified Reviewer

    March 2018

    Good overall, needs customizable options for end users

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It has a nice user friendly platform, the navigation tools for the guards are east to access and visible

    Cons

    It doesn't have all the aspects it needs to be a successful tool. For end users, we are unable to see if all the guards are clocked in

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
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