TrackTik Software


 

TrackTik is a cloud-based security workforce management platform that provides users with data and monitoring tools for field operations and back office tasks. It is designed to work on desktop and mobile devices, and connects field personnel to management and clients through a suite of guard management tools, business intelligence modules and financial management solutions.

TrackTik’s live dashboard captures and displays operations in real time. This allows users to manage reports, view checkpoint scans and see incidents as they happen. Additionally, the dashboard provides users with information about the location of individual guards.

For managing and recording guard locations while on the job, TrackTik places tokens around the property or area guards are tasked with securing. Guards can then check-in at these locations by scanning the tokens with a corresponding device. These tokens can store messages and prompt guards to complete a specific scan or fill out a field report.

 

TrackTik - Dashboard
 
  • TrackTik - Dashboard
    Dashboard
  • TrackTik - Analytics
    Analytics
  • TrackTik - Guard tour
    Guard tour
  • TrackTik - Dynamic tracking
    Dynamic tracking
  • TrackTik - Scheduling
    Scheduling
  • TrackTik - Billing
    Billing
Supported Operating System(s):
Web browser (OS agnostic)

39 Reviews of TrackTik

 

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Software Advice Reviews (2)
More Reviews (37)

Showing 1-2 of 2

Jason from A Security Company in Washington State
Specialty: Safety & Security
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

July 2017

July 2017

Have worked in the Security Industry for nearly 20 years and accountability should not put the safety of an Officer or the client's property at risk.

Ease-of-use

Functionality

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Value for Money

If you are serious about providing the best possible service to your clients; then I personally and professionally suggest that the "Scan Button" option for accountability is junked and a less hazardous (both to the Officers and their company's clients) option for accountability be brought forth that can provide "actual" security to a Security Company's client that does not negate the reason that they are there for.

Pros

This software provides a catch-all for the company. It provides multiple options for assisting Security Officers and their Management team in providing accountability for the client.

Cons

In the Security business you are required to be as random in your foot and vehicle patrols as you can be. However, companies are so terrified about accountability that they ignore the concept of being "random" and the TrackTik system seems to support this. ANYONE, who works in the Security field knows the best way to provide coverage for the client is to be unpredictable and random in foot and vehicle patrols, but if you are using the "Scan Button" option that is part of TrackTik, then you have just failed your client. Because anyone that is observing your Officer for 10 to 15 minutes will be able to discover that while the Officer is trying to be random, there are SPECIFIC places that they will be making a client's property unsecure.

  Response: Iris, TrackTik

Date: August 2017

August 2017

 

We appreciate your feedback and understand your concern around keeping the routes as random as possible so not to be tracked by potential threats.
Accountability is a focus of TrackTik’s as we aim to streamline our client's processes as much as possible. That being said, we also understand the importance of being unpredictable and random in foot and vehicle patrols, which is why we’d like to suggest the following workflow to help you achieve as much unpredictability as possible.
When you create a tour with multiple checkpoints, these checkpoints can be scanned in any order, the order is not forced. For randomization, TrackTik always proposes to have multiple tours with those checkpoints, varying the order each time. This way you’re able to provide randomization in your tours.
We’d love to discuss this further with you so we can help you achieve the level of service you aim to offer. Please email support@tracktik.com and we’ll get back to you right away.

 
 

Paul from PSG
Specialty: Safety & Security
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2017

June 2017

A year to implement and troubleshoot

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

They have made great strives and have great potential but still have a way to go.

Pros

My rep is pretty good with walking me through issues and helping me to resolve. Other than that the app itself has pretty cool features and is easy to use.

Cons

One main selling point is that the system is extremely customizable. This sounds great on the sell, however, once you see how "customizable" it becomes a pain due to the fact that unless you pay for their implementation you have to figure out how to establish, implement, and operate on your own. You only get 5 hours of training, not enough! We were sold on an all encompassing solution to fit all types of security. Their system is not set up to allow more then one person to clock in on a single site at all. So if you're doing event security you either need to have an onsite license which means everyone has to line up at your office to clock in via the laptop or computer, or manually add them in later. We were also told that the scheduling software would have a way for us to track who has seen the schedule. What we weren't told was that its optional to acknowledge and when they do you have to hunt for their acknowledgment.

  Response: Iris, TrackTik

Date: June 2017

June 2017

 

Hi Paul, we are sorry you found the implementation to be too brief to cover every feature. As we always attempt to adapt implementation to each specific account, someone will reach out shortly to find out more about your experience and to assist you with any questions or further training you may require. We are always releasing new features and have an improved on-site kiosk mode to speed up clock-in/out for events where an admin is not present and users do not have a mobile device.

 
 
 
Showing 1-20 of 37

Derek from Sword Security
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

November 2017

November 2017

Amazing platform where all guards are now accountable for their actions or lack there of

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Functionality

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Pros

The guard tour suite is exceptional and the on boarding is fantastic. The platform is easy to navigate with a great help tool to assist if you run into trouble.

Cons

It's a little on the expensive side but I am appreciative that it is one of if not the best guard tour suite on the market

Review Source: Capterra
 


November 2017

November 2017

great and an easy transition to it

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more time to do other part of my job

Pros

the analytics, it takes what use to take me 20 to 25 hours to do and makes it a couple of clicks of a computer mouse to get a very nice professional report

Review Source: Capterra

  Response: TrackTik Software, TrackTik

Date: November 2017

November 2017

 

Thank you very much for the feedback.
We are glad that TrackTik can help you optimize your analytics!

 

Bryan from Harvard Protection Services

October 2017

October 2017

Has definitely change the way we g about our security. All security officer's love the device.

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Functionality

Product Quality

Customer Support

Value for Money

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Pros

Traktik software system has been nothing less than exceptional. It is easy for guards tours, report, it is customizable and very useful within our security organization. All security officer's has been impressed with the program.

Review Source: Capterra
 

Jacqueline from MVI
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

System is great for big companies but we are small and had to tweak to our site.

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Functionality

Product Quality

Customer Support

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Quality
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Accountability

Pros

I like the reporting matrix because it holds guards accountable, alerts are great for monitoring activities and helps target trouble areas.

Cons

What I least like about the system is not being able to upload pictures from outside the system from other devices. Software does not provide guards the opportunity to respond to alerts sent through phone to them. GPS tracker is not accurate at times.

Review Source: Capterra

  Response: TrackTik Software, TrackTik

Date: November 2017

November 2017

 

Hello Jacquelin,
TrackTik has some policies in place to secure all information and maintain Portal integrity. There are fields in reporting to support pictures from the device's gallery as we may not always have time to take snapshots on the spot when reporting.
For any questions or concerns, feel free to contact us at +1-888-670-9782 or support@tracktik.com. It will be our pleasure to book some time for us to explore all the possibilities!

 

Chris from University of Manitoba Security Services Department
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

October 2017

October 2017

Overall, the experience has been time consuming but hopefully will be worth it in the end.

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Detailed reports

Pros

The detailed reports and specific information that can be obtained from the scans. Also, the ability to use either GPS or NFC affords more flexibility when configuring the system.

Cons

The amount of time required to program and set up the NFC tokens as well as inputting all of the buildings and locations was very time consuming.

Review Source: Capterra

  Response: TrackTik Software, TrackTik

Date: November 2017

November 2017

 

Thank you very much for your feedback, Chris. Although setting up NFC tokens is a physical process that takes time, the tokens only have to be setup once and they drive accurate tracking and accountability within your team.
If you¿d like to review best practices for placing the tokens please don¿t hesitate to reach out to the TrackTik support team at +1-888-670-9782 or support@tracktik.com. It will be our pleasure to book some time for us to explore all the possibilities!

 


October 2017

October 2017

Helps me sleep at night!

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Many, it controls our entire operations and deployment for the physical security department.

Pros

The design, easy of use and overall integration (schedule, reports, payroll, client portal etc.) Notifications and alerts are a fantastic features.

Cons

Not enough reporting features (HR, Shift/Site Client data). inaccuracies with employee hours in different view modes. Termination and shift removal could be easier.

Review Source: Capterra
 

Dellis from International Protective Service Agency
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

October 2017

October 2017

No disappointment at all. Has exactly what we need.

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Functionality

Product Quality

Customer Support

Value for Money

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Quality
Value for Money
Value
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Pros

Pros; The Live reporting, GPS Live tracking, Customization of sites and reports, and the ease of using the dashboard.

Cons

Cons; Would like more capability on ios devices (Apple) same as it is on android. The QR feature is not options we us or like.

Review Source: Capterra

  Response: TrackTik Software, TrackTik

Date: November 2017

November 2017

 

Hi Dellis, thank you for your review. Apple has made NFC capability available with iOS 11 for NFC token scans. Look for it in future IOS App releases.
If you have any questions, feel free to contact us at +1-888-670-9782 or support@tracktik.com, we'd be more than happy to review those with you!

 

Vasilescu from Civitas
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

October 2017

October 2017

The information's provided to the customers by the software is well appreciated

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Information's on time about our employees

Pros

The flexibility of the software to go into details regarding the daily activity of the security officers.

Cons

It is not easy to use for the security officers. The security officers need to be trained in order to use the software.

Review Source: Capterra

  Response: TrackTik Software, TrackTik

Date: November 2017

November 2017

 

Hello Gelu, your feedback is greatly appreciated. We offer multiple ways to train and demo our software online. We can look at booking a session to review Mobile Device functionality with your employees.
Feel free to contact us at +1-888-670-9782 or support@tracktik.com for any other questions or concerns!

 

Aman from CODE 3 CORP SECURITY
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

You continue to learn new things daily.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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The benefit of peace and mind.

Pros

The thing I like the most is the transparency and accountability the software provides you. I can see where my employees are at any time and the client has proof that we fulfilled our obligations.

Cons

The thing I like the least would probably be the fact there is so much potential that hasn't been tapped into yet which isn't a bad thing. From operations, HR, Payroll, Billing to vehicles records you can customize TrackTik to run your entire business.

Review Source: Capterra

  Response: TrackTik Software, TrackTik

Date: November 2017

November 2017

 

Hi Aman, thank you for this nice review.
We have payroll data, billing, vehicle management and HR profiles for each employee.
Feel free to contact us at +1-888-670-9782 or support@tracktik.com, we'd be more than happy to review those with you!

 

Brian from Oatridge Security Group
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2017

October 2017

I have had some ongoing challenges that have not been reolved

Ease-of-use

Functionality

Product Quality

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Value for Money

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Pros

I like the web function and the ease of use of the system. I am able to login and see at a glance what is going on with multiple sites.

Cons

I have had glitches that have not been solved, and I have had some irritated employee's because of it.

Review Source: Capterra

  Response: TrackTik Software, TrackTik

Date: November 2017

November 2017

 

Your comment is appreciated, Brian. The TrackTik team is actively working on resolving open tickets, and we appreciate your patience while we do so. As soon as there is a resolution you¿ll receive an update from the team.
Feel free to contact us at +1-888-670-9782 or support@tracktik.com for any other questions or concerns!

 


October 2017

October 2017

Very customizable and helpful in compiling data in in operations

Ease-of-use

Functionality

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Value for Money

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We are able to measure the productivity of our employees with ease.

Pros

I like most that we can easily create our own reports. Sometimes we create reports for short periods of time to gather data we need for a month of two.

Cons

There are some features we cant delete or drill down on. We would like to be able to name specific reports that we have not had the ability to do.

Review Source: Capterra
 

Oscar from Signal 88 Security

October 2017

October 2017

Software works great.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Pros

Timekeeing system. Its a pretty good software to use on a daily basis - especially given that you can get rid of paperwork.

Cons

Complexity of learning for new users. Althoug there is documentation of the software, there are still some areas not explained or covered, such as the billing whys and the such.

Review Source: Capterra

  Response: TrackTik Software, TrackTik

Date: November 2017

November 2017

 

Hello Oscar, thank you for your feedback!
Feel free to reach out so we can discuss organizing a session with some of your new employees. It sometimes can be difficult and we all run out of available time, that's why we have our Training Team here to back up anytime we are needed.
Please contact us at +1-888-670-9782 or support@tracktik.com for any questions or concerns!

 

William from RAMCO Protective

October 2017

October 2017

Very easy to navigate and when I need help I go to TrackTik University.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Quality
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Pros

I'm satisfied with the way I can customize reports for all of my clients needs. The program allows me to keep track of my employees as well.

Review Source: Capterra

  Response: TrackTik Software, TrackTik

Date: November 2017

November 2017

 

Hello William, thank you very much for your review and your continued support of TrackTik!
We are more than happy to help you with any questions or concerns you may have, feel free to contact us at +1-888-670-9782 or support@tracktik.com.

 

Shamel from Magnus Security

October 2017

October 2017

Track Tik has helped me manage my employees as well as my clients better.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Pros

I like how easy it is to use. When I need to look something up or if I have to provide the client with information its easy for me to find.

Cons

sometimes the navigation of the website can be hard. There is a lot of information that can be accessed on thewebsite

Review Source: Capterra

  Response: TrackTik Software, TrackTik

Date: November 2017

November 2017

 

Thank you very much for your feedback, Shamel.
Feel free to contact us at +1-888-670-9782 or support@tracktik.com, it will be our pleasure to book some time for us to explore all the possibilities and best practices!

 

Amanda from Signal 88, LLC
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

October 2017

October 2017

My experience has been great

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Quality
Value for Money
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From this software we experienced increased ability to document changes and maintain records for accounts.

Pros

I like the greater functionality that is offered compared to other competitors. The previous software that was used did not have the functionality associated with OT Management, Scheduling, the ability to record documents for sites and personnel, or some of the GPS features. The NFC tokens have also been a valuable add. One of the most significant improvements that this program has offered to our franchise network is the custom reporting features. This has been an excellent resource for our clients.

Cons

Some of the features and processes require many steps. There are opportunities to simplify things in a way that can reduce error and improve user experience. For example, to set up an account, it is time consuming and creates opportunity for error when the patrol run sheet must be assigned to the account under the Zone rather than in the scheduler.

Review Source: Capterra

  Response: TrackTik Software, TrackTik

Date: November 2017

November 2017

 

Hello Amanda, thank you for such great feedback! We want all our users to have the best experience possible using TrackTik. We continuously enhance our features and user experience throughout our updates and are confident we will continue to offer the best product possible. Cheers!

 

Marcy from Secure-Pro Security Services
Number of employees: 201-500 employees Employees number: 201-500 employees

October 2017

October 2017

Too many new people and no information passed on to there predecessors.

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Functionality

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Value for Money

Ease-of-use
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Product Quality
Quality
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Accountability

Pros

When there are no glitches everything runs smooth. The system is user friendly.

Cons

all the glitches gets put on to the road map and no time frame of things of when they will be fixed. Even when things are not working correctly we still have to pay full price.

Review Source: Capterra

  Response: TrackTik Software, TrackTik

Date: November 2017

November 2017

 

Hi Marcy,
We appreciate your comments and are working on continuously improving. TrackTik is a young company that is growing quickly and we have a unique system and team who take client suggestions and feedback seriously. The goal with all new product updates is to have them benefit all of our clients and to bring value to their business. The product team works diligently to resolve issues and glitches in a timely manner to reduce the effect they have on clients. We sincerely appreciate your patience while we do so.

 

noreen from Coastal Security Services
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2017

October 2017

good, easy to navagate

Ease-of-use

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Make us look at security reports in different way. To have photos included are very helpful for the future.

Pros

It shows the officers in real time. The reports that are archived are very beneficial. Easy to use the site. Easy to teach the site to other officers.

Cons

The price it very expensive compared to other software systems. The online scheduling vrs When to Work, makes it almost impossible to use.

Review Source: Capterra

  Response: TrackTik Software, TrackTik

Date: November 2017

November 2017

 

Hi Noreen, let's book sometime together and explore how TrackTik's Back Office module can help make things more efficient. Every system has different behaviours, we are here to make sure our software works for you.
Please contact us at +1-888-670-9782 or support@tracktik.com to review the system so we can simplify your scheduling process!

 

melanie from Phoenix Hawaii

October 2017

October 2017

Does the job but there are some down falls

Ease-of-use

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Value for Money

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Pros

Don't have to manually do schedules. Easy access from any computer, shows us when someone did not check in.

Cons

When shifts are deleted we are not able to check to see which user deletes it. Does not give me a daily report on over time only if we use the payroll side. Does not allow me to print a daily under 40 list.

Review Source: Capterra

  Response: TrackTik Software, TrackTik

Date: November 2017

November 2017

 

Hi Melanie,
Thank you for your review. Regarding the overtime report, we do have a filter in the live schedule to view the shifts that have overtime, as well as an employee summary tab that will show you how much overtime each employee is being scheduled for that is exportable.
Please contact us at +1-888-670-9782 or support@tracktik.com, we'd be more than happy to review those with you if you¿d like!

 

George from Skanna Security & Investigations Inc

October 2017

October 2017

Staff at Track Tik are very well informed and very professional.

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Functionality

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Value for Money

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Able to monitor guards in real time and cut down on reports time and use of paper. able to review pass reports by easy search option. As per guards, they find it easy to complete their patrols and also sent any incident report while they are at the scene without needing to return to their duty desk.

Pros

This software is easy to teach and use. It helps with easy setup and able to monitor guards in real time.

Cons

Only issue I have so far is that whenever we want to cancel a patrol. it still sends a email report as not completed. There are no option to switch between reports or patrols.

Review Source: Capterra

  Response: TrackTik Software, TrackTik

Date: November 2017

November 2017

 

Hi George, thank you very much for the review.
On days when a patrol tour is not required, TrackTik offers a monthly recurrence schedule that can replace the weekly schedule.
We can take a look at this together and we can show you how to file reports while in or out of tours. Please contact us at +1-888-670-9782 or support@tracktik.com, we'd be more than happy to review those with you!

 

Vladimir from The City of Calgary

October 2017

October 2017

Great.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Functionality
Product Quality
Quality
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Support
Pros

Vehicle management. Scheduling. Ability to log in from anywhere. Easy to use. Easy to train others on how to use.

Cons

Skills and attributes. No automatic reminders to staff when their skill is about to expire. No dashboard telling administrators how many staff are compliant.

Review Source: Capterra

  Response: TrackTik Software, TrackTik

Date: November 2017

November 2017

 

Hi Vladimir, thank you for your review. Our live dashboard and live tiles offer most of the data required pertaining to attendance and much more.
For any questions or concerns, feel free to contact us at +1-888-670-9782 or support@tracktik.com. It will be our pleasure to book some time for us to explore all the possibilities!