TrackTik is a cloud-based security workforce management solution that provides users with data and monitoring tools for field operations and back office tasks. Key features include guard tour, reporting and tracking and client portal.

TrackTik’s live dashboard captures and displays operations in real time. This allows users to manage reports, view checkpoint scans and see incidents as they happen. Additionally, the dashboard provides users with information about the location of individual guards.

For managing and recording guard locations while on the job, TrackTik provides users with a guard tour system that helps in real-time monitoring of guard shifts using GPS tracking. This helps users to generate guard summary which includes information about late, complete and incomplete tour notifications. The tool is compatible with Android and iOS devices. The solution also helps in notifying clients about event status via email, SMS and browser. Support is available via phone and email.



67 Reviews of TrackTik

Overall rating

4.22 / 5 stars

Filters:

Showing 1 - 20 of 67 reviews

January 2019

Anonymous

Verified Reviewer

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2019

TrackTik is great!

My overall experience with TrackTik is positive.

Pros

I like how I can easily locate logs and create spreadsheets with the reports I pull from this software.

Cons

I cannot say there is anything I do not like about this software.

December 2018

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

December 2018

Easy to learn

Overall It is a great program.

Pros

It is very easy to learn and teach someone else

Cons

It does glitch from time to time, it is a little complicated but easy to understand

November 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

1 of 5

Customer support

1 of 5

Functionality

3 of 5

November 2018

Works but...

While TrackTik does work there are much cheaper options that don't require you to sign a contract or have a minimum number of devices.

Pros

It works as advertised. A lot of customizable features. It has quite a lot of options and covers every aspect a security company would need to manage their team.

Cons

They lock you into a 12 month contract. They charge you a three month fee to cancel. They have a minimum number of devices (5) so even if you only use one you have to pay for all five. Customer support was really slow to answer. Usually wait 2+ days to find out if anyone read your email. The user interface, especially on the app, is outdated. A lot of features are considered add-ons and require an additional fee. The site is not mobile friendly. Must use a large tablet or computer to access.

Response from TrackTik Software of TrackTik

Replied November 2018

Hello, thank you for your feedback. We're sorry to hear about your user experience issues and to learn that our contract scheme was unsuitable for your needs. We aim to accommodate our clients to the best of our abilities with our base package, but some features are add-ons tailored for specific needs. Customer support remains a top priority for us as we aim to respond to our clients within a 24 hour business window, however, we apologize if you experienced undue delays from our end.

October 2018

Anonymous

Review Source: GetApp


Ease-of-use

2 of 5

Customer support

1 of 5

Functionality

4 of 5

October 2018

The software has a lot of potential...if it worked like it should

Pros

TrackTik has a ton of cool features, such as GPS tracking, data tracking, and mass scheduling. The GPS feature is probably the best aspect of the software

Cons

Let me count the ways - there is STILL no managers app for a phone, and it hardly works on a tablet, which means our field managers have to carry a laptop. This feature was promised two years ago. Scheduling and billing features are sloooooow. I can feel myself aging waiting for changes to process. Each click takes at least 20 seconds, and many times 30-45, and some days over a minute. If it actually worked at speed, I could schedule and bill in about the half the time it currently takes me. Trying to get anything done is really frustrating. Expect to wait days or weeks for "support" to get back to you, and 9/10 times the response is that the problem can't be duplicated. The software has great potential, but it is definitely not realized

Response from TrackTik Software of TrackTik

Replied December 2018

Hi Jamie, thank you for your feedback. We are constantly looking to improve our product with features that enhance our users' experience and we will incorporate your input to do so.

April 2018

Brian from Friendship Village of Bloomington

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

April 2018

very easy to use

easy reports, the ability to add pictures right to the report and the also the ability to dictate the report

Pros

the ability to have very professional and informative month end and year end reports available at a push of a button

Cons

that I didn't get this a long time ago just because of all the time that I have been able to save with this softwear

March 2018

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2018

Best in Class Platform

Combined services, increased productivity, and increased visibility of security operations.

Pros

An end-to-end system that doesn't just cover the bases, but strives to advance the efficiency and effectiveness in the guarding world. The online portal, with permissions for guards, managers, and clients covers all aspects of our business with visibility where it matters most.

The mobile app is a complete solution for on-post or on-patrol security with the ability to create customized reports, perform patrols or guard tours, and track GPS location and geofencing.

We have also had an incredible team help us with our implementation, roll out, and customer support. The team is always in contact with us, quick to respond, and constantly working for us on their end of things.

Cons

We have asked for several additional added features and functionality with the billing platform and reporting that would match more mature operations side of the software.

It is also very difficult to manipulate the schedule, manage employees, and other backend functions from mobile. The current app does not include any backend functionality.

March 2018

Crystal from Croutyard by Marriott

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2018

This program is awesome - completely customizable!

Improved accountability and increased productivity.

Pros

That the tech team will work with you to customize it to the needs of your business. The program is very easy to use and maneuver.

March 2018

Paul from SIS Group

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

March 2018

we were able to implement TrackTik to our existing sites so easily, it captures everything on site

Pros

Easy to implement, Staff & the clients took to TrackTik without any hesitation
Captures all data in one place
Always being aware of what's happening on site, from how's on site, when the completed a patrol to observations & incidents
easy to customise and create your own template reports

Cons

Not a con, more like a wish. staff should have an open daily log to continuously add to it during their shift and close it of at the end of the shift. :-)

March 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

March 2018

So far, its works as good as you use it.

Pros

I like the history tracks and the ability to modify the program to fit our needs. I also like the fact we can email directly from the program to the client.

Cons

I dont like the way it shows when I try to use it on my smart phone... it never works and I cannot view reports on the phone at all, the screen doesnt change to fit.

March 2018

Joel from Security Engineers, Inc

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

3 of 5

March 2018

Overall pleased with the experience relative to TrackTik's competition.

Real time incident reporting and tour confirmation.

Pros

Ease of use and does have a lots of features i.e. Real time Incident Reporting, GPS checkpoints, Daily Activity Reporting and highly customizable forms. The user interface is very attractive and the Dashboard provides an excellent snapshot of what is going on. Excellent mobile dispatching engine.

Cons

All features don't function as advertised, the platform is riddled with bugs and TrackTik's approach to resolution is "pay us first then maybe we will make it work". Security is also not granular enough in terms of Roles and Permissions. In some cases we feel as if we are the only company using the software. The potential for this to be the ultimate solution is TrackTik's for the taking but not enough investment is being made in product improvement and development.

March 2018

Moses from Prudential Guards Limited

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

March 2018

Wonderful experience with great customer care

Great service monitoring for clients

Pros

Easy to use ,complete access to clients and also the ability to access the software,anywhere anytime.

Cons

Non working of CCTV integration,this will actually go along way to service customers.Also,the billable portion for scheduling,is hindering us from utilizing it.

March 2018

Todd from Commissionnaires du Quebec

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

March 2018

nteresting

Pros

I like the fact that it is capable of doing multiple functions at once. That I can track my personnel in case of emergencies.

Cons

From time to time it seems to have connectivity issues. At times the scanner tokens tend to erase by themselves.

March 2018

Azlee from Fervour Pte Ltd

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

3 of 5

March 2018

The experience has been good so far. Particularly helpful during sales pitch.

Pros

User friendly, the patrol features works wonderfully, incident reporting feature is good but would be better if it can be made simpler when creating report templates.

Cons

Pay rates cannot be customised to meet Singapore Employment laws. Would be great if some of the features could be customised to meet local requirements as the HR and payroll features are mostly US and Canada centric.

March 2018

Andrew from Rancho Santa Fe Protective Services

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

March 2018

The software is user friendly and has been very beneficial for our business.

Better accountability to our customers and the ability to ensure our employees are fulfilling their jobs duties on a daily basis.

Pros

I like the ability to have the software customized to fit our needs. I like the ability to have scheduling, payroll, billing and guard tour software all on one platform.

Cons

I least like that I have had an issue with the scheduling module for several months now and have had no up date as to if or when it will be fixed.

March 2018

Claude from GardaWorld

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

4 of 5

March 2018

Been using this software for nearly 3 years and loving it, it is a solid solution.

Pros

Data at your fingertips in all time.
Easy to learn .
Lots of configuration available.
Mobile application is easy to use.

Cons

Quality of french in almost all parts of the software and sometime even no french at all in some modules.
Lots of minor bug still present

March 2018

Jim from CIS Security

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

3 of 5

Functionality

4 of 5

March 2018

Great security software, and has been a great tool to retain current customers.

Pros

I am constantly refining the system to be effective for our operations. The ease of use, reporting, and the accountability checks for the system are great. When researching products for our company, your product stood out for several reasons, and the product has exceeded our expectations.

Cons

There are bugs within the system that take time to get resolved. I recently had a login issue, that I spent time on trying to get resolved. I contacted Support, and it turned out to be a known issue that they were able to fix, but spending the time initially was a waste. I try not to contact support unless it is needed. We have a sister company that also uses the product, and i noticed items on their portal, that I do not have on ours. Currently I have a report issue that can take 4-6 weeks to fix.

March 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

2 of 5

Value for money

3 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2018

The total package should be bundled and marketed as one package

tracking reports and evidence of activity

Pros

Ability to track activity and reports interaction is great with the ability to send up reports to management in the clients operation as well as your archive for future reference. Ease of access is important as well.

Cons

the fact that there are separate modules such as scheduling, and some of the other bells and whistles that make the package attractive for someone in the service industry, a remote (non licensed module for scheduling) would also be nice to have for sights that we are not scanning tokens or codes, but just want the associate to be able to clock in and out.

March 2018

Angela from Paramount Security

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

March 2018

TrackTik provides a lot of functionality, and has a great support team that is very helpful.

Pros

TrackTik is a great platform for essentially comprehensively handling all things relating to security guards--from scheduling to payroll to keeping detailed records for all guards.

Cons

The only problem that I have run into a few times is that it can be a little hard to navigate sometimes, to find the function I'm looking for.

March 2018

Emmanuel from Watch Guard 24/7

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Functionality

3 of 5

March 2018

Track-tik is definitely a user friendly program I thoroughly enjoy it an highly recommend it.

Pros

The program is user friendly and customer service is top notch. I use the program daily and have trained many to use it with no issue. I have been able to customize a number of factors from reports. patrols and photos.

Cons

It is a lot to take in and can be overwhelming. There are a lot of little features and looking it at for the first time can be a lot to take in.

March 2018

Susan from Piedmont Protective Services

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

March 2018

Tracktik was a lot to learn at first but we love it now that we know how to use all the features.

Pros

The alerts, we use the SMS feature to alert us when an officer has not clocked in for his/her shift.

Cons

It's VERY expensive. We are starting a patrol division and was extremely disappointed when we learned it was going to cost more for this feature. We are a small company with only 2 contracts very part-time patrol contracts so we would be spending more money on the technology that we would be making. It would be nice if we could pay per site rather than a flat fee for this feature. Becuase of this, we have started to shop around for other guard management software programs.