TrackTik is a cloud-based security workforce management solution that provides users with data and monitoring tools for field operations and back office tasks. Key features include guard tour, reporting and tracking and client portal.

TrackTik’s live dashboard captures and displays operations in real time. This allows users to manage reports, view checkpoint scans and see incidents as they happen. Additionally, the dashboard provides users with information about the location of individual guards.

For managing and recording guard locations while on the job, TrackTik provides users with a guard tour system that helps in real-time monitoring of guard shifts using GPS tracking. This helps users to generate guard summary which includes information about late, complete and incomplete tour notifications. The tool is compatible with Android and iOS devices. The solution also helps in notifying clients about event status via email, SMS and browser. Support is available via phone and email.

Dashboard
Dashboard

Dashboard

Analytics

Analytics

Guard tour

Guard tour

Dynamic tracking

Dynamic tracking

Scheduling

Scheduling

Billing

Billing

Supported Operating System(s):

Web browser (OS agnostic)



64 Reviews of TrackTik

Overall rating

4.5 / 5 stars

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Ease-of-use

Customer support

Functionality

October 2018

The software has a lot of potential...if it worked like it should

Pros

TrackTik has a ton of cool features, such as GPS tracking, data tracking, and mass scheduling. The GPS feature is probably the best aspect of the software

Cons

Let me count the ways - there is STILL no managers app for a phone, and it hardly works on a tablet, which means our field managers have to carry a laptop. This feature was promised two years ago. Scheduling and billing features are sloooooow. I can feel myself aging waiting for changes to process. Each click takes at least 20 seconds, and many times 30-45, and some days over a minute. If it actually worked at speed, I could schedule and bill in about the half the time it currently takes me. Trying to get anything done is really frustrating. Expect to wait days or weeks for "support" to get back to you, and 9/10 times the response is that the problem can't be duplicated. The software has great potential, but it is definitely not realized

Review Source: GetApp

Brian from Friendship Village of Bloomington

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

April 2018

very easy to use

easy reports, the ability to add pictures right to the report and the also the ability to dictate the report

Pros

the ability to have very professional and informative month end and year end reports available at a push of a button

Cons

that I didn't get this a long time ago just because of all the time that I have been able to save with this softwear

Review Source: Capterra
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Verified Reviewer

Number of employees:  1,001-5,000 employees

Ease-of-use

Value for money

Customer support

Functionality

March 2018

Best in Class Platform

Combined services, increased productivity, and increased visibility of security operations.

Pros

An end-to-end system that doesn't just cover the bases, but strives to advance the efficiency and effectiveness in the guarding world. The online portal, with permissions for guards, managers, and clients covers all aspects of our business with visibility where it matters most.

The mobile app is a complete solution for on-post or on-patrol security with the ability to create customized reports, perform patrols or guard tours, and track GPS location and geofencing.

We have also had an incredible team help us with our implementation, roll out, and customer support. The team is always in contact with us, quick to respond, and constantly working for us on their end of things.

Cons

We have asked for several additional added features and functionality with the billing platform and reporting that would match more mature operations side of the software.

It is also very difficult to manipulate the schedule, manage employees, and other backend functions from mobile. The current app does not include any backend functionality.

Review Source: Capterra

Crystal from Croutyard by Marriott

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

March 2018

This program is awesome - completely customizable!

Improved accountability and increased productivity.

Pros

That the tech team will work with you to customize it to the needs of your business. The program is very easy to use and maneuver.

Review Source: Capterra

Paul from SIS Group

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

March 2018

we were able to implement TrackTik to our existing sites so easily, it captures everything on site

Pros

Easy to implement, Staff & the clients took to TrackTik without any hesitation
Captures all data in one place
Always being aware of what's happening on site, from how's on site, when the completed a patrol to observations & incidents
easy to customise and create your own template reports

Cons

Not a con, more like a wish. staff should have an open daily log to continuously add to it during their shift and close it of at the end of the shift. :-)

Review Source: Capterra
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Verified Reviewer

Ease-of-use

Value for money

Customer support

Functionality

March 2018

So far, its works as good as you use it.

Pros

I like the history tracks and the ability to modify the program to fit our needs. I also like the fact we can email directly from the program to the client.

Cons

I dont like the way it shows when I try to use it on my smart phone... it never works and I cannot view reports on the phone at all, the screen doesnt change to fit.

Review Source: Capterra

Joel from Security Engineers, Inc

Number of employees:  1,001-5,000 employees

Ease-of-use

Value for money

Customer support

Functionality

March 2018

Overall pleased with the experience relative to TrackTik's competition.

Real time incident reporting and tour confirmation.

Pros

Ease of use and does have a lots of features i.e. Real time Incident Reporting, GPS checkpoints, Daily Activity Reporting and highly customizable forms. The user interface is very attractive and the Dashboard provides an excellent snapshot of what is going on. Excellent mobile dispatching engine.

Cons

All features don't function as advertised, the platform is riddled with bugs and TrackTik's approach to resolution is "pay us first then maybe we will make it work". Security is also not granular enough in terms of Roles and Permissions. In some cases we feel as if we are the only company using the software. The potential for this to be the ultimate solution is TrackTik's for the taking but not enough investment is being made in product improvement and development.

Review Source: Capterra

Moses from Prudential Guards Limited

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

March 2018

Wonderful experience with great customer care

Great service monitoring for clients

Pros

Easy to use ,complete access to clients and also the ability to access the software,anywhere anytime.

Cons

Non working of CCTV integration,this will actually go along way to service customers.Also,the billable portion for scheduling,is hindering us from utilizing it.

Review Source: Capterra

Todd from Commissionnaires du Quebec

Ease-of-use

Value for money

Customer support

Functionality

March 2018

nteresting

Pros

I like the fact that it is capable of doing multiple functions at once. That I can track my personnel in case of emergencies.

Cons

From time to time it seems to have connectivity issues. At times the scanner tokens tend to erase by themselves.

Review Source: Capterra

Azlee from Fervour Pte Ltd

Number of employees:  201-500 employees

Ease-of-use

Value for money

Customer support

Functionality

March 2018

The experience has been good so far. Particularly helpful during sales pitch.

Pros

User friendly, the patrol features works wonderfully, incident reporting feature is good but would be better if it can be made simpler when creating report templates.

Cons

Pay rates cannot be customised to meet Singapore Employment laws. Would be great if some of the features could be customised to meet local requirements as the HR and payroll features are mostly US and Canada centric.

Review Source: Capterra

Andrew from Rancho Santa Fe Protective Services

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

March 2018

The software is user friendly and has been very beneficial for our business.

Better accountability to our customers and the ability to ensure our employees are fulfilling their jobs duties on a daily basis.

Pros

I like the ability to have the software customized to fit our needs. I like the ability to have scheduling, payroll, billing and guard tour software all on one platform.

Cons

I least like that I have had an issue with the scheduling module for several months now and have had no up date as to if or when it will be fixed.

Review Source: Capterra

Claude from GardaWorld

Number of employees:  10,000+ employees

Ease-of-use

Value for money

Customer support

Functionality

March 2018

Been using this software for nearly 3 years and loving it, it is a solid solution.

Pros

Data at your fingertips in all time.
Easy to learn .
Lots of configuration available.
Mobile application is easy to use.

Cons

Quality of french in almost all parts of the software and sometime even no french at all in some modules.
Lots of minor bug still present

Review Source: Capterra

Jim from CIS Security

Number of employees:  201-500 employees

Ease-of-use

Value for money

Customer support

Functionality

March 2018

Great security software, and has been a great tool to retain current customers.

Pros

I am constantly refining the system to be effective for our operations. The ease of use, reporting, and the accountability checks for the system are great. When researching products for our company, your product stood out for several reasons, and the product has exceeded our expectations.

Cons

There are bugs within the system that take time to get resolved. I recently had a login issue, that I spent time on trying to get resolved. I contacted Support, and it turned out to be a known issue that they were able to fix, but spending the time initially was a waste. I try not to contact support unless it is needed. We have a sister company that also uses the product, and i noticed items on their portal, that I do not have on ours. Currently I have a report issue that can take 4-6 weeks to fix.

Review Source: Capterra
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Verified Reviewer

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

March 2018

The total package should be bundled and marketed as one package

tracking reports and evidence of activity

Pros

Ability to track activity and reports interaction is great with the ability to send up reports to management in the clients operation as well as your archive for future reference. Ease of access is important as well.

Cons

the fact that there are separate modules such as scheduling, and some of the other bells and whistles that make the package attractive for someone in the service industry, a remote (non licensed module for scheduling) would also be nice to have for sights that we are not scanning tokens or codes, but just want the associate to be able to clock in and out.

Review Source: Capterra

Angela from Paramount Security

Ease-of-use

Value for money

Customer support

Functionality

March 2018

TrackTik provides a lot of functionality, and has a great support team that is very helpful.

Pros

TrackTik is a great platform for essentially comprehensively handling all things relating to security guards--from scheduling to payroll to keeping detailed records for all guards.

Cons

The only problem that I have run into a few times is that it can be a little hard to navigate sometimes, to find the function I'm looking for.

Review Source: Capterra

Emmanuel from Watch Guard 24/7

Ease-of-use

Value for money

Functionality

March 2018

Track-tik is definitely a user friendly program I thoroughly enjoy it an highly recommend it.

Pros

The program is user friendly and customer service is top notch. I use the program daily and have trained many to use it with no issue. I have been able to customize a number of factors from reports. patrols and photos.

Cons

It is a lot to take in and can be overwhelming. There are a lot of little features and looking it at for the first time can be a lot to take in.

Review Source: Capterra

Susan from Piedmont Protective Services

Ease-of-use

Value for money

Customer support

Functionality

March 2018

Tracktik was a lot to learn at first but we love it now that we know how to use all the features.

Pros

The alerts, we use the SMS feature to alert us when an officer has not clocked in for his/her shift.

Cons

It's VERY expensive. We are starting a patrol division and was extremely disappointed when we learned it was going to cost more for this feature. We are a small company with only 2 contracts very part-time patrol contracts so we would be spending more money on the technology that we would be making. It would be nice if we could pay per site rather than a flat fee for this feature. Becuase of this, we have started to shop around for other guard management software programs.

Review Source: Capterra

brad from United American Security

Number of employees:  1,001-5,000 employees

Ease-of-use

Value for money

Customer support

Functionality

March 2018

overall this is a good system

the ability to immediately review reports and locate officers. the ability to review trends with incidents.

Pros

the reports are excellent, tracking is good also. the ability to pull reports from anytime and review them is an excellent feature.

Cons

minimum license purchase requirements is a drawback. I also think the training could be less expensive and not focused on selling us the back office products.

Review Source: Capterra

Rick from Dow AgroSciences

Number of employees:  10,000+ employees

Ease-of-use

Value for money

Customer support

Functionality

March 2018

I am implementing TrackTik for the guards at our facility

Provides data that the tours are getting done and how long it takes

Pros

The most positive feature for us is the total customizing ability to label tags and build tours that conform exactly to our needs. This produces data to show what is not getting done.

Cons

I would like the patrol reports to show missed tours when an officer does not log in and do it. The GPS on tracking sometimes goes to the middle of an ocean

Review Source: Capterra

Dennis from Marksman Security Corporation

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

March 2018

First time using this system. Easy to learn and use

Pros

Really has what our clients are looking for. We are able to print out reports and show them the Incidents that happen on their site as well as Daily Activity reports showing hourly what our officers are doing for them. The reports print in easy to read format. Also having the ability to have this on mobile device makes it easy for me to track while not in front of my computer.

Cons

It is difficult to attach pictures to the incident reports. Also if an officer forgets to attach photos, I have not found a way to go in and attach them without completely re writing the report. The GPS tracking time line is a little difficult to understand until you get the hang of it. That could be a little easier if possible. Only other thing would be to not use the officers personal email for log on. Should be a generic log on assigned to each officer.

Review Source: Capterra

Displaying 1 - 20 of 64 reviews