TrackTik Software


 

TrackTik is a cloud-based security workforce management platform that provides users with data and monitoring tools for field operations and back office tasks. It is designed to work on desktop and mobile devices, and connects field personnel to management and clients through a suite of guard management tools, business intelligence modules and financial management solutions.

TrackTik’s live dashboard captures and displays operations in real time. This allows users to manage reports, view checkpoint scans and see incidents as they happen. Additionally, the dashboard provides users with information about the location of individual guards.

For managing and recording guard locations while on the job, TrackTik places tokens around the property or area guards are tasked with securing. Guards can then check-in at these locations by scanning the tokens with a corresponding device. These tokens can store messages and prompt guards to complete a specific scan or fill out a field report.

 

TrackTik - Dashboard
 
  • TrackTik - Dashboard
    Dashboard
  • TrackTik - Analytics
    Analytics
  • TrackTik - Guard tour
    Guard tour
  • TrackTik - Dynamic tracking
    Dynamic tracking
  • TrackTik - Scheduling
    Scheduling
  • TrackTik - Billing
    Billing
Supported Operating System(s):
Web browser (OS agnostic)

63 Reviews of TrackTik

 

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Software Advice Reviews (2)
More Reviews (61)

Showing 1-2 of 2

Jason from A Security Company in Washington State
Specialty: Safety & Security
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

July 2017

July 2017

Have worked in the Security Industry for nearly 20 years and accountability should not put the safety of an Officer or the client's property at risk.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

If you are serious about providing the best possible service to your clients; then I personally and professionally suggest that the "Scan Button" option for accountability is junked and a less hazardous (both to the Officers and their company's clients) option for accountability be brought forth that can provide "actual" security to a Security Company's client that does not negate the reason that they are there for.

Pros

This software provides a catch-all for the company. It provides multiple options for assisting Security Officers and their Management team in providing accountability for the client.

Cons

In the Security business you are required to be as random in your foot and vehicle patrols as you can be. However, companies are so terrified about accountability that they ignore the concept of being "random" and the TrackTik system seems to support this. ANYONE, who works in the Security field knows the best way to provide coverage for the client is to be unpredictable and random in foot and vehicle patrols, but if you are using the "Scan Button" option that is part of TrackTik, then you have just failed your client. Because anyone that is observing your Officer for 10 to 15 minutes will be able to discover that while the Officer is trying to be random, there are SPECIFIC places that they will be making a client's property unsecure.

  Response: Iris, TrackTik

Date: August 2017

August 2017

 

We appreciate your feedback and understand your concern around keeping the routes as random as possible so not to be tracked by potential threats.
Accountability is a focus of TrackTik’s as we aim to streamline our client's processes as much as possible. That being said, we also understand the importance of being unpredictable and random in foot and vehicle patrols, which is why we’d like to suggest the following workflow to help you achieve as much unpredictability as possible.
When you create a tour with multiple checkpoints, these checkpoints can be scanned in any order, the order is not forced. For randomization, TrackTik always proposes to have multiple tours with those checkpoints, varying the order each time. This way you’re able to provide randomization in your tours.
We’d love to discuss this further with you so we can help you achieve the level of service you aim to offer. Please email support@tracktik.com and we’ll get back to you right away.

 
 

Paul from PSG
Specialty: Safety & Security
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2017

June 2017

A year to implement and troubleshoot

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

They have made great strives and have great potential but still have a way to go.

Pros

My rep is pretty good with walking me through issues and helping me to resolve. Other than that the app itself has pretty cool features and is easy to use.

Cons

One main selling point is that the system is extremely customizable. This sounds great on the sell, however, once you see how "customizable" it becomes a pain due to the fact that unless you pay for their implementation you have to figure out how to establish, implement, and operate on your own. You only get 5 hours of training, not enough! We were sold on an all encompassing solution to fit all types of security. Their system is not set up to allow more then one person to clock in on a single site at all. So if you're doing event security you either need to have an onsite license which means everyone has to line up at your office to clock in via the laptop or computer, or manually add them in later. We were also told that the scheduling software would have a way for us to track who has seen the schedule. What we weren't told was that its optional to acknowledge and when they do you have to hunt for their acknowledgment.

  Response: Iris, TrackTik

Date: June 2017

June 2017

 

Hi Paul, we are sorry you found the implementation to be too brief to cover every feature. As we always attempt to adapt implementation to each specific account, someone will reach out shortly to find out more about your experience and to assist you with any questions or further training you may require. We are always releasing new features and have an improved on-site kiosk mode to speed up clock-in/out for events where an admin is not present and users do not have a mobile device.

 
 
 
Showing 1-20 of 61


March 2018

March 2018

Best in Class Platform

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Functionality
Product Quality
Quality
Value for Money
Value
Support

Combined services, increased productivity, and increased visibility of security operations.

Pros

An end-to-end system that doesn't just cover the bases, but strives to advance the efficiency and effectiveness in the guarding world. The online portal, with permissions for guards, managers, and clients covers all aspects of our business with visibility where it matters most.

The mobile app is a complete solution for on-post or on-patrol security with the ability to create customized reports, perform patrols or guard tours, and track GPS location and geofencing.

We have also had an incredible team help us with our implementation, roll out, and customer support. The team is always in contact with us, quick to respond, and constantly working for us on their end of things.

Cons

We have asked for several additional added features and functionality with the billing platform and reporting that would match more mature operations side of the software.

It is also very difficult to manipulate the schedule, manage employees, and other backend functions from mobile. The current app does not include any backend functionality.

Review Source: Capterra
 

Crystal from Croutyard by Marriott
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2018

March 2018

This program is awesome - completely customizable!

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Functionality

Product Quality

Customer Support

Value for Money

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Quality
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Support

Improved accountability and increased productivity.

Pros

That the tech team will work with you to customize it to the needs of your business. The program is very easy to use and maneuver.

Review Source: Capterra
 

Paul from SIS Group
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2018

March 2018

we were able to implement TrackTik to our existing sites so easily, it captures everything on site

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Pros

Easy to implement, Staff & the clients took to TrackTik without any hesitation
Captures all data in one place
Always being aware of what's happening on site, from how's on site, when the completed a patrol to observations & incidents
easy to customise and create your own template reports

Cons

Not a con, more like a wish. staff should have an open daily log to continuously add to it during their shift and close it of at the end of the shift. :-)

Review Source: Capterra
 


March 2018

March 2018

So far, its works as good as you use it.

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Pros

I like the history tracks and the ability to modify the program to fit our needs. I also like the fact we can email directly from the program to the client.

Cons

I dont like the way it shows when I try to use it on my smart phone... it never works and I cannot view reports on the phone at all, the screen doesnt change to fit.

Review Source: Capterra
 

Joel from Security Engineers, Inc
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

March 2018

March 2018

Overall pleased with the experience relative to TrackTik's competition.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Real time incident reporting and tour confirmation.

Pros

Ease of use and does have a lots of features i.e. Real time Incident Reporting, GPS checkpoints, Daily Activity Reporting and highly customizable forms. The user interface is very attractive and the Dashboard provides an excellent snapshot of what is going on. Excellent mobile dispatching engine.

Cons

All features don't function as advertised, the platform is riddled with bugs and TrackTik's approach to resolution is "pay us first then maybe we will make it work". Security is also not granular enough in terms of Roles and Permissions. In some cases we feel as if we are the only company using the software. The potential for this to be the ultimate solution is TrackTik's for the taking but not enough investment is being made in product improvement and development.

Review Source: Capterra
 

Moses from Prudential Guards Limited
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2018

March 2018

Wonderful experience with great customer care

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Product Quality
Quality
Value for Money
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Great service monitoring for clients

Pros

Easy to use ,complete access to clients and also the ability to access the software,anywhere anytime.

Cons

Non working of CCTV integration,this will actually go along way to service customers.Also,the billable portion for scheduling,is hindering us from utilizing it.

Review Source: Capterra
 

Todd from Commissionnaires du Quebec

March 2018

March 2018

nteresting

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Pros

I like the fact that it is capable of doing multiple functions at once. That I can track my personnel in case of emergencies.

Cons

From time to time it seems to have connectivity issues. At times the scanner tokens tend to erase by themselves.

Review Source: Capterra
 

Azlee from Fervour Pte Ltd
Number of employees: 201-500 employees Employees number: 201-500 employees

March 2018

March 2018

The experience has been good so far. Particularly helpful during sales pitch.

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Functionality

Product Quality

Customer Support

Value for Money

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Quality
Value for Money
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Pros

User friendly, the patrol features works wonderfully, incident reporting feature is good but would be better if it can be made simpler when creating report templates.

Cons

Pay rates cannot be customised to meet Singapore Employment laws. Would be great if some of the features could be customised to meet local requirements as the HR and payroll features are mostly US and Canada centric.

Review Source: Capterra
 

Andrew from Rancho Santa Fe Protective Services
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2018

March 2018

The software is user friendly and has been very beneficial for our business.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Product Quality
Quality
Value for Money
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Support

Better accountability to our customers and the ability to ensure our employees are fulfilling their jobs duties on a daily basis.

Pros

I like the ability to have the software customized to fit our needs. I like the ability to have scheduling, payroll, billing and guard tour software all on one platform.

Cons

I least like that I have had an issue with the scheduling module for several months now and have had no up date as to if or when it will be fixed.

Review Source: Capterra
 

Claude from GardaWorld
Number of employees: 10,000+ employees Employees number: 10,000+ employees

March 2018

March 2018

Been using this software for nearly 3 years and loving it, it is a solid solution.

Ease-of-use

Functionality

Product Quality

Customer Support

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Pros

Data at your fingertips in all time.
Easy to learn .
Lots of configuration available.
Mobile application is easy to use.

Cons

Quality of french in almost all parts of the software and sometime even no french at all in some modules.
Lots of minor bug still present

Review Source: Capterra
 

Jim from CIS Security
Number of employees: 201-500 employees Employees number: 201-500 employees

March 2018

March 2018

Great security software, and has been a great tool to retain current customers.

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Functionality

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Pros

I am constantly refining the system to be effective for our operations. The ease of use, reporting, and the accountability checks for the system are great. When researching products for our company, your product stood out for several reasons, and the product has exceeded our expectations.

Cons

There are bugs within the system that take time to get resolved. I recently had a login issue, that I spent time on trying to get resolved. I contacted Support, and it turned out to be a known issue that they were able to fix, but spending the time initially was a waste. I try not to contact support unless it is needed. We have a sister company that also uses the product, and i noticed items on their portal, that I do not have on ours. Currently I have a report issue that can take 4-6 weeks to fix.

Review Source: Capterra
 


March 2018

March 2018

The total package should be bundled and marketed as one package

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Functionality

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Value for Money

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Support

tracking reports and evidence of activity

Pros

Ability to track activity and reports interaction is great with the ability to send up reports to management in the clients operation as well as your archive for future reference. Ease of access is important as well.

Cons

the fact that there are separate modules such as scheduling, and some of the other bells and whistles that make the package attractive for someone in the service industry, a remote (non licensed module for scheduling) would also be nice to have for sights that we are not scanning tokens or codes, but just want the associate to be able to clock in and out.

Review Source: Capterra
 

Angela from Paramount Security

March 2018

March 2018

TrackTik provides a lot of functionality, and has a great support team that is very helpful.

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Pros

TrackTik is a great platform for essentially comprehensively handling all things relating to security guards--from scheduling to payroll to keeping detailed records for all guards.

Cons

The only problem that I have run into a few times is that it can be a little hard to navigate sometimes, to find the function I'm looking for.

Review Source: Capterra
 

Emmanuel from Watch Guard 24/7

March 2018

March 2018

Track-tik is definitely a user friendly program I thoroughly enjoy it an highly recommend it.

Ease-of-use

Functionality

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Value for Money

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Pros

The program is user friendly and customer service is top notch. I use the program daily and have trained many to use it with no issue. I have been able to customize a number of factors from reports. patrols and photos.

Cons

It is a lot to take in and can be overwhelming. There are a lot of little features and looking it at for the first time can be a lot to take in.

Review Source: Capterra
 

Susan from Piedmont Protective Services

March 2018

March 2018

Tracktik was a lot to learn at first but we love it now that we know how to use all the features.

Ease-of-use

Functionality

Product Quality

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Value for Money

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Pros

The alerts, we use the SMS feature to alert us when an officer has not clocked in for his/her shift.

Cons

It's VERY expensive. We are starting a patrol division and was extremely disappointed when we learned it was going to cost more for this feature. We are a small company with only 2 contracts very part-time patrol contracts so we would be spending more money on the technology that we would be making. It would be nice if we could pay per site rather than a flat fee for this feature. Becuase of this, we have started to shop around for other guard management software programs.

Review Source: Capterra
 

brad from United American Security
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

March 2018

March 2018

overall this is a good system

Ease-of-use

Functionality

Product Quality

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the ability to immediately review reports and locate officers. the ability to review trends with incidents.

Pros

the reports are excellent, tracking is good also. the ability to pull reports from anytime and review them is an excellent feature.

Cons

minimum license purchase requirements is a drawback. I also think the training could be less expensive and not focused on selling us the back office products.

Review Source: Capterra
 

Rick from Dow AgroSciences
Number of employees: 10,000+ employees Employees number: 10,000+ employees

March 2018

March 2018

I am implementing TrackTik for the guards at our facility

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Provides data that the tours are getting done and how long it takes

Pros

The most positive feature for us is the total customizing ability to label tags and build tours that conform exactly to our needs. This produces data to show what is not getting done.

Cons

I would like the patrol reports to show missed tours when an officer does not log in and do it. The GPS on tracking sometimes goes to the middle of an ocean

Review Source: Capterra
 

Dennis from Marksman Security Corporation
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2018

March 2018

First time using this system. Easy to learn and use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Product Quality
Quality
Value for Money
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Pros

Really has what our clients are looking for. We are able to print out reports and show them the Incidents that happen on their site as well as Daily Activity reports showing hourly what our officers are doing for them. The reports print in easy to read format. Also having the ability to have this on mobile device makes it easy for me to track while not in front of my computer.

Cons

It is difficult to attach pictures to the incident reports. Also if an officer forgets to attach photos, I have not found a way to go in and attach them without completely re writing the report. The GPS tracking time line is a little difficult to understand until you get the hang of it. That could be a little easier if possible. Only other thing would be to not use the officers personal email for log on. Should be a generic log on assigned to each officer.

Review Source: Capterra
 


March 2018

March 2018

Good overall, needs customizable options for end users

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Pros

It has a nice user friendly platform, the navigation tools for the guards are east to access and visible

Cons

It doesn't have all the aspects it needs to be a successful tool. For end users, we are unable to see if all the guards are clocked in

Review Source: Capterra
 

Janet from City of Santa Rosa
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

We have loved our experience with TrackTik

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Quality
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tracking, accountability, reporting and analyics

Pros

The accountability aspect! We love to know where our staff is and if they are doing what they are supposed to be doing! And staff loves the aspect of eliminating paper reporting!

Cons

I would like more analytics from other reports I currently am unable to get. I have some reports I have been unable to run analytics from.

Review Source: Capterra