Has been a great experience. Good product, good people.

The reports we generate are fantastic. So much easier to track vehicle mileage, fuel costs and maintenance.

I'm not sure if this is more of an Agile issue, or how we do things on our end, but billing always seems to take longer than I think it should.

Ease of use, quality of staff and assistance and the design of the software.

The only fault I can see is that users must enter every part number and part separately. This is a tedious but necessary part of keeping fleet maintenance updated.

We greatly increased our utilization and lowered our capital cost. Any time there is an issue they are willing to assist quickly and effectively.

The best feature of FleetCommander is the fleet view screen that shows vehicle use and availability in a grid for a two week time frame. Users can change the view to an hourly view as well.

Reports are built with efficiency, maintenance is able to be well documented, and my users are pleased with the ease of use.

Cons: the 2014 Chevrolet Malibu  UDC's have a problem communicating due to the ECO engine.

The ease of use in setting up the program, which can be changed if there are different administrators over the years.

The dashboard of FleetCommander is also a favorite for our team. With alert notices on reservation requests or vehicles, it helps our team communicate easily over multiple shifts.

I am very impressed with the ease of use / the ability to access information quickly and the accuracy of the information obtained.

At times there is connection problems between the kiosk and control pc.

Up until recently it did not work well on IOS but that was fixed.

The maintenance control and the maintenance documentation is really a great tool that helps me.

They listen to our needs and help us find solutions to the challenges we face. They have helped us to integrate other systems to improve our workflow.

Following some conversations and a product demonstration, it became clear to me that FleetCommander would seamlessly automate and integrate our vehicle maintenance and reservations.

The Fleet Commander Software is easy to use and customers and staff love the system.

It failed to do so & it completely altered our inventory, leaving our staff unable to invoice for over a week.

Clean design, simple setup. This was our first step in taking the business from paper to a software with mobile capabilities.

Customer Service is terrible. Every time we have an issue, they say they will take care of it and then something else goes wrong.

It is very user friendly and the customer support has been very good.

Horrible customer service, demanded our money back!!!  Beware!!!  Horrible.

They all seem to genuinely care about the customer, and you're left with the impression that they take great pride in helping their customers succeed.

It integrates very nicely with my Quickbooks - I also like that it keeps everything streamlined to make my job easier.

Equality Builders, easy to use, keep track of all assigned work.

The mobile app is great for our guys in the field to use. Straight forward pretty simple.

It has a very fluid customization feature. Working in HTML is really nice and the support to help you get through it is phenomenal.

There are VERY limited reports, unable to scale a business with this software.

Perfect fit that has the option to integrate with Quickbooks, but works as a standalone if you want to separate it from your accounting system.

The customer service is fantastic. There is not usually a wait time to get a person on the line to assist in any way.

So many willing reps to help answer the questions i have. And the software is extremely user friendly.

These guys really do want to make a great product. They have a ton of different individual users, and keep striving to add functionality to make the software more user friendly and better.

I have been using this application for 2 years. It is quick and easy to use.

This company has the worst customer service; we had used this software for 2 years now and it constantly has issues.

MHelpdesk makes very eye-pleasing invoices and billing statements, and they are easy to manipulate and add/change information on.

Quickbooks integration came along too late for us to play with or even consider. The support team is pretty responsive and helpful when available.

Love this product and it is great value for money. Looked at other products out their but they don't do what this one can do for the same money.

I would recommend this for any IT company looking for a great program at a wonderful price to help grow and move into the future.

Best thing about MHelpDesk is that its all online and they have very supportive customer service reps.

I think it's a great knowledgerbase and Accounts receivable tool.

The demo and set up was great. They did the hard part with our onboarding.

We've been able to negotiate lower prices as a long time customer, but if we had to pay today's rates based on what we know now, we would look for something else.

The weaknesses we struggled through for the first 2 years really left it on the back burner as far as fully implementing and incorporating it further into our customer contact operations.

I have not used anything slower since dial up internet. No one at the company can give us a straight answer as to when fixed will be implemented and everyone gives the run around to save themselves.

US Dollar

FleetCommander technologies address nearly every aspect of managing your fleet. From motor pools and assigned vehicles to maintenance, parts, fuel, accident, and risk management, to billing and right-sizing, the FleetCommander fleet management information system (FMIS) simplifies fleet management. And the efficiencies you’ll achieve can save tens of thousands-- even hundreds of thousands -- of dollars. 

Customers routinely reduce the size of their fleets by 15% or more. From vehicle usage analytics to fuel costs and much more, data collected by FleetCommander gives you a clear picture of what you are spending on your fleet. Easily identify which vehicles to retire, and what types of vehicles you need most. All automated and online. It couldn’t be easier.

If a slowdown in-vehicle use due to the global pandemic is costing your organization thousands to hundreds of thousands of dollars in carrying costs, FleetCommander can help.


LongDescription

Employee Management

Status Tracking

Fuel Management

Customizable Reports

Activity Tracking

Dispatch Management

Repair Tracking

Job Management

Scheduling

VIN Lookup

Multi-Location

Mileage Tracking

Fuel Tracking

Cost Tracking

Inventory Tracking

Compliance Management

Historical Reporting

Maintenance Management

Preventive Maintenance

Service History

Activity Dashboard

Inspection Management

Parts Management

Equipment Maintenance

Reporting & Statistics

Transportation Management

Automated Scheduling

Work Order Management

Vehicle Information

Billing & Invoicing

Incident Reporting

Asset Lifecycle Management

Reporting/Analytics

Monitoring

Warranty Tracking

Motor Pool

Location Tracking

Maintenance Scheduling

Inventory Management

Mac OS

Web browser (OS agnostic)

Windows 10

For pricing information or a quote, contact vendor directly.

Email/Help Desk

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

51-200

201-500

501-1000

1000+

FleetCommander

In Person

Live Online

Webinars

Documentation

mHelpDesk is a field service solution that helps customers automate everything from first customer contact to getting paid. This includes customer management, quoting, dispatching, invoicing, billing and reporting.


mHelpDesk has multiple features to support a field service-oriented business, including integration with both QuickBooks Online and QuickBooks Desktop for accounting. It also offers an offline mode, which allows technicians to continue using the mobile app in areas without internet or cell reception.


Since it’s entirely cloud-based, mHelpDesk is accessible on any mobile device with internet access. This allows field techs to access all the necessary information about a job right from their mobile device. mHelpDesk also provides visibility into staff schedules, helping to dispatch and alert field employees.


Estimates and invoices are customizable, allowing organizations to create templates that make sense for their business and customers. The system also integrates with any unique company website, providing functional widgets, forms and login boxes.



Labor Rates

Cataloging/Categorization

Automatic Time Capture

Work Order Creation

Electronic Payments

Payment Processing

Real-time Scheduling

Mobile Alerts

Time Tracking

Access Controls/Permissions

Equipment Management

IT Asset Management

Online Time Tracking

Templates

Digital Signature

Job Costing

Workflow Configuration

Contract/License Management

Retail Inventory Management

Financial Management

SSL Security

Residential Inspections

Electronic Signature

Group Scheduling

Credit Card Processing

Manufacturing Inventory Management

Invoice Management

Project Management

Approval Process Control

Key & Lock Management

Customer Accounts

Customer Database

Recurring Appointments

Commercial Inspections

Repair Tickets

Calendar Management

Report Summary

Customizable Fields

Activity Management

Geographic Maps

Automated Quoting

Warehouse Management

Data Import/Export

Mobile Signature Capture

Inventory Optimization

Self Service Portal

QuickBooks Integration

Landscape Design

Audit Trail

Technician Management

Repair Estimates

File Storage

Mobile Access

Fixed Asset Management

Service Reporting

Real Time Data

Fleet Management

Groundskeeping Management

Routing

Service Catalog

Vendor Management

Inventory Auditing

Configuration Management

Credit Card Management

Client Portal

Pricing Management

Forms Management

Commercial/Industrial

Email Reminders

Add & Edit Photos

Email Management

Ticket Management

For Schools

Residential Properties

Asset Tracking

Alerts/Notifications

Online Booking

Employee Database

Data Visualization

Reminders

Time & Expense Tracking

Estimating

14 Day Free Trial. Affordable month-to-month pricing. No contracts. Unlimited user plans available. 

FleetCommander vs mHelpDesk

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