eMaint CMMS Software

4.45 / 5 (302)

Our advisors have recommended this product 13 times in the last 30 days

About eMaint CMMS

eMaint Computerized Maintenance Management System (CMMS) integrates technologically advanced functionality and innovative capabilities into its globally available software. Developed by Fluke Reliability (part of the Fluke Corporation), the award-winning CMMS connects seamlessly with other Fluke tools, software, and services to drive asset reliability.

Cloud-based eMaint enables maintenance professionals to capture, monitor, share, store, and analyze asset performance data remotely. Via a laptop, tablet, mobile phone, or PC, teams access the data from almost anywhere and use it to make informed maintenance decisions for extending asset life.

Use a CMMS to manage work orders, optimize workflows, track inventory and spare parts, and automate preventive ...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic)

302 Reviews of eMaint CMMS

Average User Ratings

Overall

4.45 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(161)

161

4 stars

(124)

124

3 stars

(10)

10

2 stars

(3)

3

1 stars

(4)

4

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 302 results

March 2018

Debra from City of Plano

Verified Reviewer

Company Size: 1,001-5,000 employees

Industry: Government Administration

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2018

Ease of use and a great customer support staff.......

So easy to keep our radio and system parts inventory up to date. And the daily use of the service request system makes our jobs that much easier. At any given moment I can create a up to date report for my Director and show him how many service tickets we have done and how many are closed or open. I can give them specifics as to how long it takes for certain jobs and how many technicians we currently need.

Pros

It's all about service for me and eMaint definitely has amazing customer service. In today's world it's hard to find a company that raises the bar regarding customer service. If I call or email them they respond immediately. They make using this software enjoyable. Keep up the good work!!!!

November 2019

Travis from Absolute Energy LLC

Company Size: 11-50 employees

Industry: Oil & Energy

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

November 2019

Maintenance software for Absolute Energy

We have had our ups and downs, the group has always been good to work with but limited time on set up and implementation limited what we were able to accomplish, so this work continues. The team has been great.

Pros

The flexibility to tailor the system to our work flows. Ease of use. Ability to use the software from an advantage as maintenance. Many options and eMaint staff understand maintenance!

Cons

With all the options it is difficult to follow through the setup, Work flows may help stream line this process? Many of the eMaint personnel have better ideas and experience that we did not know going into the process of migrating from another system. This changed are procedures for the better but a lot of group brainstorming has been needed to specify our needs.

Reasons for Choosing eMaint CMMS

eMaint met our needs, seemed the easiest for our technicians to navigate and worked with our team to set up an invoicing reconciliation step allocating shipping/tax to the items previously received! This was done at a cost to us but the most important item is that it met a need we had that most maintenance systems do not include.

September 2020

GEOFF from HONOLULU BOARD OF WATER SUPPLY

Company Size: 501-1,000 employees

Industry: Utilities

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2020

EMaint the great

eMaint has been able to solve the issues of record history. Been able to go back to old work orders that had been created and read the field notes of what work has been done and the issues that were faced at the time. It further gave clarity in being able to reevaluate current preventative maintenance practices to insure more efficient practices are implemented.

Pros

The most impactful features of eMaint is the ability to create reports to show the data inputted for the different assets. eMaint combines simplicity and complexity into one user friendly style. The additional features made it easy to combine our paper documents into eMaint for excellent record keeping.

Cons

The inability to be granted access as a additional super user to the editing features. It has made it difficult in the way of having to be granted each time to get access to the necessary features of editing of reports and work orders.

Reasons for Choosing eMaint CMMS

eMaint was rated highly by current users. The web interface was user friendly and easy to train new employees how to use without them having any prior experience with CMMS programs.

February 2020

Kevin from ECC

Company Size: 11-50 employees

Industry: Mechanical or Industrial Engineering

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

1.0

Value for money

1.0

Customer support

2.0

Functionality

3.0

February 2020

Very frustrating experience

During the sales process we specified 2 items that we needed. These were items that other companies had said they could offer and we were shown examples of them working. Emaint said they could do the same with no problems, "we have 2 options to do this", I was told. We signed up to Emaint in September 2019. After weeks of prep work and adding data to their templates we began the implementation process. After 2 weeks implementation, cracks began to show and the items we had specified were now impossible tasks for emaint. Following a few e-mails, we were told that they had resolved the issue and we could continue implementation. One more week, more wasted time and we were again told they could not deliver on what they had promised. We stopped the implementation process and asked for a refund based on the fact that they could not deliver on what they had promised and what we had signed up for. I was passed from one department to another and staff member to staff member. No-one would return my e-mails which in itself was extremely frustrating. One of the staff that I had been dealing with followed up briefly for me and stated that Emaint "could not deliver what was promised even after multiple attempts." Following nearly 8 weeks of e-mails without reply and constant chasing and more wasted time, Emaint agreed to refund some of our money. They kept over €1100 +VAT, put us months behind schedule, cost us days worth of labour. I could not possibly recommend anyone waste their time.

Pros

Huge amount of features that could be helpful. Implementation expert was very helpful and friendly.

Cons

Too many work arounds needed. Too many steps for very simple processes. The whole process fell apart after they could not deliver 2 services we were promised were possible before signing up.

Reasons for Choosing eMaint CMMS

They promised great features and and easy implementation but unfortunately we were misled.

Response from Fluke Corporation

Replied February 2020

Hi Kevin, Thank you for taking the time to provide your honest feedback. As for your overall experience with eMaint, we pride ourselves on delivering exceptional customer service and are looking into this situation further. Although we were quick to confirm that what you were looking for could not be done, we agree that the refund should have dealt with in a more timely manner. While this is a situation that we don't often find ourselves in, we take full responsibility for the delay. We thank you for both your persistence and patience here. Aine Whelan

October 2020

Boyd from ARKANSAS CHILDREN'S HOSPITA;

Company Size: 5,001-10,000 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2020

eMaint Rated one of the Top CMMS for a Reason

We moved to eMaint when our last CMMS corrupted data and the vendor wouldn't help get it fixed without thousands of dollars of support time. We transitioned to eMaint within just a couple of weeks from first contact to implementation.

Pros

Easy to use and configure. Implementation team is awesome in getting us up and running. Support team is always there, always polite, and always takes care of our questions. Even if I do something to mess something up, they patiently help me correct it. Within just a few weeks new employees become proficient.

Cons

There are some things we would like to see - like the ability to mass delete records, open work orders on multiple assets at once.

Reasons for Choosing eMaint CMMS

Subscription based contract. I pay by the seat which is much cheaper than a software purchase and then an annual support agreement. Ease of use. During the demo my staff easily picked up navigating and using the software.