We have started with the basic work control system for our facilities division and are looking to expand to include inventory, fiscal, construction and project management and real estate.

The system is user friendly, customer service is great to work with when changes are made, updating info, etc., the software can encompass all our needs and expand as we grow to incorporate future needs.

There were a few glitches with customer service needs as we were switching over from a previous system. These were pointed out and have been corrected.

The system has never let me down or prevented me to completed my tasks. The few times I had problem customer support got on it right away and corrected it. Also I can fix some problems myself through eMaint University or supporting documents. I have senior service techs that not proficient in using a computer and all of them took to the system pretty quickly which made my job easier

The easy of use, gives me to be ability to keep track of assets for multiple branches. Also with the new messenger option I can contact my service technicians right on the eMaint screen , saving me time and money.

One thing I don't like is that there is no option to erase messages in messenger. When I message a tech to clarify a work order for example I have no way of knowing if they have corrected the problem. Unless i go into the work order in question and check it myself . This causes me to backtrack and check to see if it's corrected. If we had the option to erase messages I would know that the problem was corrected

During the sales process we specified 2 items that we needed. These were items that other companies had said they could offer and we were shown examples of them working. Emaint said they could do the same with no problems, "we have 2 options to do this", I was told. We signed up to Emaint in September 2019. After weeks of prep work and adding data to their templates we began the implementation process. After 2 weeks implementation, cracks began to show and the items we had specified were now impossible tasks for emaint. Following a few e-mails, we were told that they had resolved the issue and we could continue implementation. One more week, more wasted time and we were again told they could not deliver on what they had promised. We stopped the implementation process and asked for a refund based on the fact that they could not deliver on what they had promised and what we had signed up for. I was passed from one department to another and staff member to staff member. No-one would return my e-mails which in itself was extremely frustrating. One of the staff that I had been dealing with followed up briefly for me and stated that Emaint "could not deliver what was promised even after multiple attempts." Following nearly 8 weeks of e-mails without reply and constant chasing and more wasted time, Emaint agreed to refund some of our money. They kept over €1100 +VAT, put us months behind schedule, cost us days worth of labour. I could not possibly recommend anyone waste their time.

Huge amount of features that could be helpful. Implementation expert was very helpful and friendly.

Too many work arounds needed. Too many steps for very simple processes. The whole process fell apart after they could not deliver 2 services we were promised were possible before signing up.

Easy to release PMs and create work orders, reporting features, import/export, mass change and interactive plan features

Wish you could select multiple contacts at once when doing wo assignments. Integrating from EAM was very time consuming. Occasional aserver

We moved to eMaint when our last CMMS corrupted data and the vendor wouldn't help get it fixed without thousands of dollars of support time. We transitioned to eMaint within just a couple of weeks from first contact to implementation.

Easy to use and configure. Implementation team is awesome in getting us up and running. Support team is always there, always polite, and always takes care of our questions. Even if I do something to mess something up, they patiently help me correct it. Within just a few weeks new employees become proficient.

There are some things we would like to see - like the ability to mass delete records, open work orders on multiple assets at once.