eMaint CMMS Software

4.41 / 5 (237) FrontRunners

Our advisors have recommended this product 20 times in the last 30 days

About eMaint CMMS

Cloud-based eMaint CMMS software enables maintenance professionals to monitor, capture, store, and share historical asset performance data and use it to maintain and prolong equipment life. Small or growing organizations and multi-site maintenance operations can configure the system to fit their exact needs.

eMaint functionality includes work order management, workflow optimization, inventory and spare parts tracking, and automated preventive and predictive maintenance scheduling. Additionally, should equipment conditions change, a maintenance team member automatically receives a notification and can access the asset’s performance data remotely using a laptop, mobile phone, PC, or another smart device. Based on the information, maintenance mana...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic)

235 Reviews of eMaint CMMS

Average User Ratings

Overall

4.41 / 5 stars

Ease-of-use

4.0

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(121)

121

4 stars

(99)

99

3 stars

(10)

10

2 stars

(3)

3

1 stars

(4)

4

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 235 results

December 2018

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

December 2018

eMaint Review

Pros

Easily interchange between searches and able to apply filters and create unique reports

Cons

Some times takes too long to generate the report needed

November 2019

Travis from Absolute Energy LLC

Company Size: 11-50 employees

Industry: Oil & Energy

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

November 2019

Maintenance software for Absolute Energy

We have had our ups and downs, the group has always been good to work with but limited time on set up and implementation limited what we were able to accomplish, so this work continues. The team has been great.

Pros

The flexibility to tailor the system to our work flows. Ease of use. Ability to use the software from an advantage as maintenance. Many options and eMaint staff understand maintenance!

Cons

With all the options it is difficult to follow through the setup, Work flows may help stream line this process? Many of the eMaint personnel have better ideas and experience that we did not know going into the process of migrating from another system. This changed are procedures for the better but a lot of group brainstorming has been needed to specify our needs.

Reasons for Choosing eMaint CMMS

eMaint met our needs, seemed the easiest for our technicians to navigate and worked with our team to set up an invoicing reconciliation step allocating shipping/tax to the items previously received! This was done at a cost to us but the most important item is that it met a need we had that most maintenance systems do not include.

Reasons for Switching to eMaint CMMS

We needed more power in the hands of our technicians, operators, purchasing, planning, and management staff. I want personnel to be in the knowing of as much as I can using a program like eMaint. Our old system did well with purchasing and was designed by a group that understood purchasing, I need a system that does all the aspects of asset management, planning work, and maintenance!

July 2021

Amy from Sweet Street Desserts, Inc

Company Size: 201-500 employees

Industry: Food Production

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

July 2021

Keeps the Flow Going

I really enjoy getting to work in eMaint and smooth out the various wrinkles in the process we use to share/distribute information throughout the maintenance department.

Pros

I am very pleased with the reporting and workflow features, as well as the form customization. This makes it simpler to capture the information and alert users of important system changes.

Cons

I would love to be able to normalize the various tables so it'd be a little easier to control the inputs for fields. I have to set up things through form field validation at the moment. However, I might be missing something!

Reasons for Switching to eMaint CMMS

It was before I was hired, but I believe it was because the previous system no longer had product support.

February 2020

Kevin from ECC

Company Size: 11-50 employees

Industry: Mechanical or Industrial Engineering

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

1.0

Value for money

1.0

Customer support

2.0

Functionality

3.0

February 2020

Very frustrating experience

During the sales process we specified 2 items that we needed. These were items that other companies had said they could offer and we were shown examples of them working. Emaint said they could do the same with no problems, "we have 2 options to do this", I was told. We signed up to Emaint in September 2019. After weeks of prep work and adding data to their templates we began the implementation process. After 2 weeks implementation, cracks began to show and the items we had specified were now impossible tasks for emaint. Following a few e-mails, we were told that they had resolved the issue and we could continue implementation. One more week, more wasted time and we were again told they could not deliver on what they had promised. We stopped the implementation process and asked for a refund based on the fact that they could not deliver on what they had promised and what we had signed up for. I was passed from one department to another and staff member to staff member. No-one would return my e-mails which in itself was extremely frustrating. One of the staff that I had been dealing with followed up briefly for me and stated that Emaint "could not deliver what was promised even after multiple attempts." Following nearly 8 weeks of e-mails without reply and constant chasing and more wasted time, Emaint agreed to refund some of our money. They kept over €1100 +VAT, put us months behind schedule, cost us days worth of labour. I could not possibly recommend anyone waste their time.

Pros

Huge amount of features that could be helpful. Implementation expert was very helpful and friendly.

Cons

Too many work arounds needed. Too many steps for very simple processes. The whole process fell apart after they could not deliver 2 services we were promised were possible before signing up.

Reasons for Choosing eMaint CMMS

They promised great features and and easy implementation but unfortunately we were misled.

Reasons for Switching to eMaint CMMS

We wanted a program that better suited our business

Response from Fluke Corporation

Replied February 2020

Hi Kevin, Thank you for taking the time to provide your honest feedback. As for your overall experience with eMaint, we pride ourselves on delivering exceptional customer service and are looking into this situation further. Although we were quick to confirm that what you were looking for could not be done, we agree that the refund should have dealt with in a more timely manner. While this is a situation that we don't often find ourselves in, we take full responsibility for the delay. We thank you for both your persistence and patience here. Aine Whelan

July 2021

Gerry from Pardy's Waste Management

Company Size: 51-200 employees

Industry: Oil & Energy

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2021

eMaint excellent choice for our business

The system has never let me down or prevented me to completed my tasks. The few times I had problem customer support got on it right away and corrected it. Also I can fix some problems myself through eMaint University or supporting documents. I have senior service techs that not proficient in using a computer and all of them took to the system pretty quickly which made my job easier

Pros

The easy of use, gives me to be ability to keep track of assets for multiple branches. Also with the new messenger option I can contact my service technicians right on the eMaint screen , saving me time and money.

Cons

One thing I don't like is that there is no option to erase messages in messenger. When I message a tech to clarify a work order for example I have no way of knowing if they have corrected the problem. Unless i go into the work order in question and check it myself . This causes me to backtrack and check to see if it's corrected. If we had the option to erase messages I would know that the problem was corrected

Reasons for Choosing eMaint CMMS

Customer service , ease of use, support documents reporting was a asset