EMS eSchedule a tool that's well worth the Investment.

My favorite aspect of the software is the ability to validate my crews wherever I am.

Absolutely great team to work with. Very cost efficient, tremendous setup staff, and customer service has been terrific.

They made the implementation process smooth and were always super responsive to any of my requests for assistance or just to answer my questions.

Ease and user friendly, the system works well and is easy to maintain and overall use.

We have found eSchedule and their team to be easy to work with and willing to listen to our needs.

The combination of a great product and EXCELLENT customer service.

It has saved our whole agency. We have totally benefitted from this.

I cannot say enough of how this has saved us time and money in our new operation.

Conversely, if you mark them absent, it won't let you fully remove them from the shift. There are no user generated reports.

Ease of scheduling and payroll. Users info is great also.

Great Experience, recommend this service to other EMS directors.

There are no flags for open shifts so it is easy to miss that a particular day is not fully staffed. There are no text alerts for shifts.

I could probably write a 3 page paper about how much this product has saved us time and money.

The ease of transitioning from our previous scheduling software to eSchedule.

Another excellent feature is how eSchedule is so customizable to suit our specific needs.

The new update to payroll has made printing the page off difficult.

The staff know the software inside and out and respond quickly to questions, helping us work through what we need to do and the best way to do it.

Setup and customization were excellent and easy.

I have recommended the product to a number of other services.

Most things the software can do already and it's a matter of choosing the best way.

I have a wealth of knowledge available on my phone accessible quickly to determine attendance status, clock times, and sign ups.

As a new customer, I find myself reaching out to customer service often. Their response is always quick and genuinely helpful.

Hands-down the best part of eSchedule has been the outstanding customer support. When we need help they are fast, friendly, and knowledgeable.

I HIGHLY recommend eSchedule for EMS services, a great product for everyone in the company.

The program is slow on the upload of changes and sometimes the information is lost if not saved due to connectivity.

Most problems or updates needed are performed within a couple of hours.

I have found that the software meets all of our needs. That coupled with the extraordinary support team make this software well worth the investment.

The PTO reporting system seems a bit outdated too, with monthly e-mailed reports rather than a real-time on demand report available.

Pleasantly pleased with overall performance compared to previous software.

ESchedule simplifies scheduling and provides a great user experience.

We are small emergency ambulance service. We are a closed Union service and have many different job codes, pay scales, PTO, seniority, request for PTO and scheduling.

Functionality and ease of use. Ability to log in from multiple places.

We routinely had to fix errors that were made because of having to transfer information from one place to another, in some instances, multiple times.

When removing someone from a shift from the master schedule, you can no longer tag them for that shift when marking them absent.

Ease of use, QuickBooks conversion, convenient for employees, accurate time tracking and helpful customer service personnel.

This software helped us with the transition from volunteer status to paid full time status. It is extremely user friendly and helps with not only the scheduling but payroll.

We lost a few features from the other scheduling software.

It works but it is more difficult to navigate through then other programs I am familiar with.

So far, customer service and ease of use have been stellar. Very happy with our purchase.

Pros for  workwave,is that it's  very user friendly and it helps me put mu drivers in a successful position routing wise.

It can handle a huge workload of orders and the available customization options for order attributes and the display interface help to streamline the user experience.

The on-boarding team and support have been great and helped us get ramped up fast.

I have had great technical support every time I have reached out for help. Now, with their question analyst it is easy to get an answer even faster.

Being able to put in customer receiving windows is absolutely stunning.

It has been a great improvement to our daily operation.

The most helpful and cost saving is that WW saves me 8 + hours each and every week I use it.

By using this software I was able to better serve my clients and greatly improve my driver's day. The software was easy to use, customizable and not expensive for all it was able to do.

The best thing I like about this product is the functionality of it. It gives you the ability to manage multiple routes and multiple drivers.

Functionality could improve but customer service is GREAT.

The customer support is very responsive and helpful. API is easy to integrate.

Overall a positive experience. Has been incredibly intuitive to learn the ins and outs of the program, and have not had issues with glitches or bugs.

We can build spreadsheet with all the data of our routes which we enjoy very much. Ability to put shift duration restrictions on how much time a unit can be utilized for.

With a bunch of failures from the software and looking unprofessional infront of several customers,I decided to go with Gorilla Desk. Workwave is continuing to hold me to the contract, that is fine.

Competitors had similar features, albeit more difficult to use in some cases. Ultimately for what we needed, the price was the determining factor by around 25% per vehicle.

Easy to use, easy to deploy and competitive pricing. API helps with integration.

And I am very upset that they tricked me to sign up for a year. Now I am paying a full year and they know from day one that it does not work for me.

I don't like that the GPS takes you to coordinates instead of the address. Has not been a big problem, just more of an annoyance.

The webinars are good, the site info is brilliant. The training videos could be used for us to download for internal training though.

The driver application is easy to use for our drivers and having the ability to get photos or BOL's/ issues/ setback and signatures is super helpful.

One major caveat is the inability to move orders between territories.

I love how you are able to integrate both the tracking and the orders and POD all in one software.

Workwave has been extremely helpful for me, my old routing software use to take me 2hrs plus to complete my routing process.

Frustrating and disappointing with no improvements in sight.

Finding this software was a dream come true. The ease of use and the route optimization saved me money and time.

Very poor customer service and faulty product.

They are a fantastic company to work with. Not only do they have wonderful customer service, but they are always on top of new technology changes to ensure their application is one of the best.

US Dollar

eSchedule is a web-based solution designed to help emergency medical services, fire departments, nurses, law enforcement agencies and emergency communication centers manage timesheets, payroll, training, certifications, vehicle maintenance and more. Administrators can utilize built-in templates to schedule and track hourly, daily, weekly and monthly shifts across multiple departments or stations.


The platform enables team leaders to track employees’ working hours, vacation requests, overtime, meetings, paid time-offs and more on a unified interface. eSchedule lets managers create and track expiration dates of various certifications including Cardiopulmonary Resuscitation (CPR), Pediatric Advanced Life Support (PALS) and Fire Fighter I & II. Additionally, operators can record members’ details such as contact information and messaging preferences in a centralized dashboard.


eSchedule allows businesses to set up preventive maintenance reminders for fleet and track equipment. Pricing is based on annual subscriptions and support is extended via FAQs, knowledge base, phone, online contact form and other online measures.



LongDescription

Incident Response Checklists

Leave Tracking

Messaging

Rotation Scheduling

Float Pool Management

Training Record Management

Employee Certification

Customizable Reports

Vacation/Leave Tracking

Schedule Distribution

Self Serve Sign-up

Shift Swapping

Electronic Signature

Controlled Substance Tracking

Auto Scheduler

Vehicle Maintenance

Time Clock

Attendance Management

Attendance Tracking

Timesheet Management

Class Scheduling

Customizable Fields

Shift Management

Scheduling

Certification & Licensing

Vehicle Repair

Certification Tracking

Availability Indicator

EMS Service Roles Time Clock

Employee Time Tracking

Online Scheduling

Time Off Requests

Mobile Access

Skills Tracking

Fleet Management

Messaging/Shift Dispatching

Training Management

Overtime Calculation

Role-Based Permissions

Event Scheduling

Alerts/Notifications

Equipment Maintenance

Labor Management

Employee Database

Vehicle Damage Tracking

Automated Scheduling

Availability Management

Customizable Templates

Calendar Sync

Shift Scheduling

Event Calendar

Reporting/Analytics

Employee Scheduling

Self Scheduling

Online Time Clock

Payroll Management

Equipment Tracking

Instructor Management

SOG/Protocol Control

Maintenance Scheduling

Online Trading

Search/Filter

Employee Management

Communication Management

Emergency Dispatch

Reporting & Statistics

For First Responders

For Medical Purposes

Pricing varies depending on number of employees/user accounts and activated modules within the software.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

2-10

11-50

51-200

201-500

501-1000

1000+

eSchedule

Live Online

Webinars

Documentation

Videos

WorkWave Route Manager is a cloud-based route planning solution that allows delivery and service providers to build routes, track drivers and stay connected. Route Manager enables users to plan around time-windows and customer requests, adjust schedules/routes as needed, confirm driver ETAs and more.


Users can build optimal routes as well as utilize features like drag-and-drop, best-fit for assigning last minute orders and alerts on violations.


Route Manager allows drivers to sync updates back to the office via the mobile app. They can receive routes, capture proof of delivery, check in and out of stops and mark orders as reschedule or skipped. In addition, planners can track drivers and maintain full visibility when GPS tracking is activated.



eSchedule vs WorkWave Route Manager

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