Great Customer Support

The customer support is fantastic. I wish that every company serviced their customers like eSpatial. I reached out to them on multiple projects, they have been very responsive. They ask the right questions to get an understanding of what you need to accomplish with the software. Their overall knowledge of the practical way to use the software of the software is phenomenal.

Pros

The overall easy of use and customer support.

Cons

It doesn't currently integrate into Sugar CRM

eSpatial is easy to use, maps are visually appealing, and the customer support is fantastic.

eSpatial allows us to create detailed, informative maps of our movement. We can see the locations we already cover as well as gaps in coverage that we can work to fill in. Our members rave about how helpful and interesting our maps are and we are constantly looking for more ways to use maps to illustrate our work.

Pros

I like the modern feel of the software, as well as the ease of use. Other geospatial tools can do a lot, but the results look dated and hard to interpret, plus there can be a steep learning curve. eSpatial, in contrast, is intuitive and the maps are easy to follow, so the experience is great for both me as the creator and for our audience. Any time I have had a question or concern, the support team has responded very quickly and addressed all of my needs with the software.

Cons

I would like to see more built-in boundary maps for areas of interest. However, any suggestions for improvement that I have had over the years have been taken seriously by eSpatial support and I have seen all of my suggestions come to fruition in the 4 years I've worked with them.

Excellent support and customer service

I had issues with uploading data and making the map work in the way required for our business. I found the process quite complicated, however, the Support Mapping Specialist was just excellent!. She took the time to ensure our data was in a workable format, talked me through each step in the process, and made sure the end result was exactly what we needed.

Pros

Being able to drill down to specific postcode sectors.

Cons

I think uploading the data and creating the initial map was quite complicated. But the online support was very good.

Really easy to use and very impressive

Use this several times now with different clients. They were all blown away by the visual representation of data they could not otherwise understand.

Pros

SO SIMPLE to use and does exactly what it says on the tin

Cons

None

Amazing Product. Otherwordly Support.

I use eSpatial to plot sales by zip codes for retailers and their competitors. The mapping helps me to better focus digital advertising, decide y/n on cable zones, and to measure effectiveness of changes in media plans. Clients love it, because . . . well, the map has life. A spreadsheet does not.

Pros

It's so easy to learn! Yet, the depth of the software is such that it one can produce extremely data-rich mapping. Vs others I've tried it's actually pretty intuitive. Let's put it this way: I just now finished my first un-aided sales comparison mapping for a client. Took me just 20 minutes. BUT FORGET THE SOFTWARE FOR A SEC. The support team is like something I've never seen before. Even before I signed up for a trial, [SENSITIVE CONTENT HIDDEN] invited me to joinme to give me a basic tutor. Live chat is great. [SENSITIVE CONTENT HIDDEN] have promptly answered every dumb question I've had - patiently and clearly. (Hoping I'm not leaving anyone out here) And the onboarding was excellent.

Cons

If I REALLY had to pick at something? Graphically it's a little clunky. Getting all the labels to read takes some finagling and fiddling. Could use 2-3 more font choices, IMO