GPS Insight Software

4.48 / 5 (194)

Our advisors have recommended this product 27 times in the last 30 days

About GPS Insight


GPS Insight helps customers engage their fleet by delivering innovative solutions and actionable insights. Organizations across North America turn to GPS Insight when they are sick of high fleet operating costs, are worried about safety on the roads, and have inefficiencies that waste valuable time and money. GPS Insight offers all-encompassing fleet software for organizations with fleets of vehicles, trailers, and other mobile assets. GPS Insight provides many fleet solutions to include vehicle and asset tracking, in-cab cameras, ELD, fuel cards, and much more.



Read More

Supported Operating System(s):

Mac OS, Web browser (OS agnostic)

194 Reviews of GPS Insight

Average User Ratings

Overall

4.48 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(130)

4 stars

(48)

3 stars

(4)

2 stars

(4)

1 stars

(8)

Likelihood to Recommend

Not likely

Very likely

Filter reviews by:

Sort by: Most Helpful | Most Recent

Showing 1-20 of 194 reviews

Do you use this product?Write a review

December 2017

Jeremy from ProQual Landscaping

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

December 2017

One of the best out there!

This software is a crucial part to maintaining and tracking our most valuable assets.

Pros

There is an abundance of reporting features to take advantage of. You can view pretty much any detail about your vehicle you'd like. The part we like most though, is the support we get from our team. From our account manager, down to a support tech taking a call... everyone is eager to help and wants to please.

Cons

Everything has little cons here and little there and really there is no getting around it. Our Cons aren't anything we wouldn't experience with another service. We have some devices randomly stop working, typically they get a magical update and they are good to go! The ones that don't, get replaced and there is no issue. The biggest down side to us is being able to see which vehicle was at a specific time/location without having to export into a different program.

Response from GPS Insight of

Replied December 2017

Thanks for your review Jeremy! We are glad to hear you are having such a positive experience with our solutions and greatly appreciate your feedback. We have forwarded your feedback to your Account Manager and they will be in touch to help, as you have the ability to view vehicle times and locations within our portal. Always here to help, GPS Insight.

January 2018

Kevin from EMCOR Mesa Energy Systems

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

January 2018

Great software......and an incredible support team !Kudos to Al and his staff !

Your product has assisted our company on many levels including : reducing speeding , theft of our company vehicles , and reducing our at fault accidents by 10% over last year .

Pros

I like the fact that it is user friendly and that you can customize the vehicle reports .The data that I receive has been beneficial is assisting our company in reducing vehicle speeding occurences and accidents .

Cons

The only con for me is that sometimes the speeding violations are off due to drift .The vehicle mileage can sometimes be off as much as 2000 miles . I usually update or adjust the vehicle mileage when imputing the vehicle maintenance.

Response from GPS Insight of

Replied January 2018

Thank you for your feedback Kevin! We are glad to hear you are having such a positive experience with our solutions and greatly appreciate your feedback. We always love to hear that we are able to help make a difference and help reduce accidents! Always here to help, GPS Insight

November 2017

Yelena from Salem Hospital

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2017

We use GPS for our 8 courier Employees coordinating medical pickups. We love it!

Being able to Keep track of employees while they are driving so we can coordinate medical pick ups with ease.

Pros

Being able to Have a SHARED whiteboard, as well as using Landmarks to find which vehicle is closest to locations. Also messaging is a great tool!

Cons

Having to Constantly REFRESH the current locations of vehicles. It would be nice to have it auto refresh every few seconds. Also the Messaging could be worked on a little more. Once a message is texted, it would be nice to have some sort of "delivered" and "opened" notification (similar to iMessaging on our Phones) sometimes we double send a message not knowing if it actually was sent or not.

Response from GPS Insight of

Replied November 2017

Hi Yelena - thank you for taking the time for share your feedback. We are glad to hear you love our products! We have forwarded your concerns to our product and developments teams. Always here to help, GPS Insight

December 2017

Krista from The Register Works

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2017

We have loved our entire experience with GPS insight!

GPS Insight saves me time and money by allowing me to dispatch faster without calling my techs in the field to find out where they are as well as track our time for our customers during jobs. It allows us to monitor proper vehicle maintenance schedules as well which saves money on potential maintenance issues.

Pros

The customer service has been great. The overall software is simple to use both on desktop and in the app. The price is beyond compare. The software integrates with our fuel cards making it simple to keep track of our overall gasoline expenses. It is fast, reliable, alerts make it possible to monitor our fleet with precision. I can quickly monitor all aspects of our fleet including maintenance scheduling.

Response from GPS Insight of

Replied December 2017

Hi Krista - thank you for taking the time for share your feedback. We are glad to hear you love our products! Always here to help, GPS Insight

December 2017

Liz from Lincoln County Highway

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2017

I am still learning this system. Fairly new to the county

Once I learn it in detail I do feel that it will expedite my work. I have only been with the company for 1 year and I have just recently been able to spend some time using the software. Even though I was able to update new employees on my own, I feel that I could use some more help with the learning.

Pros

It is easy to use and learn. This may be silly but I do like the fact that anytime I have to go back and find a route I can adjust the speed. I find that to be very helpful especially when I'm not able to spend a lot of time doing the research. Anytime we have called in for assistance everyone is very helpful. I was tickled that I figured out how to update new employees on my own.

Response from GPS Insight of

Replied December 2017

Thanks for the great review Liz! We appreciate your business and are happy to hear you are having such a positive experience with our solutions. Always here to help, GPS Insight

November 2017

Denissa from ABM

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2017

Good tracking, Easy and convenient usage

I can check on our vehicles at all times and verify timesheets with GPS.

Pros

Highlights for me, are the activity detailed report and the app on my phone. The report is easy to read and give lots of information. I love that I can click on the address in the report and it gives me a map of actually location and the landmarks in area. The app is also great, because I can check on our vehicles, even when I'm away from the office.

Cons

On the app side, sometimes I need to refresh a couple times to get update data and it can be a little slow when refreshing. However, it might be a timing out issue which is understandable.

Response from GPS Insight of

Replied December 2017

Thank you for your feedback Denissa! We greatly appreciate your business and your feedback. If we can ever assist in any way please don't hesitate to reach out. Always here to help, GPS Insight

May 2017

Herman from 121 Inflight Catering

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2017

The best fleet tracking system I ever used.

I can track all my drivers every second of the day!

Pros

The best feature is creating geofences. Instant alerts are sent right away to my smartphone. Also alerts are sent for vehicle speeding, idling, and posted speed traffic violations. You can also check the odometer for each vehicle through the website.

Cons

Sometimes the screen will log out after inactivity. Once or twice the network will not work for a few hours. There is a few seconds delay while vehicles are moving but you have to upgrade the plan for real time monitoring. Some reports take a long time to generate based on how much activity has happened over the past few weeks.

Response from GPS Insight of

Replied May 2017

Thank you for the feedback Herman! We are glad you find value in the product and thanks for the great ratings. Always here to help, GPS Insight

February 2019

Jaime from Amado Trucking

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

2.0

Functionality

4.0

February 2019

Ok service in the US, lots of issues in Mexico

As a user I've contacted customer support a couple of times and get a quick innital response, but resolution of problems is slow and lacks follow through from their end.

Pros

The ability to connect via the API was a plus although actual integration has been limited. Ability to have our entire (US and Mexico) fleet on one platform is a plus.

Cons

The functionality along the border is poor. Trucks get 'lost' or go missing for up to 15 minutes when crossing border making tracking this critical portion difficult.

Really missing a build-your-own adhoc report writer.

Response from GPS Insight of

Replied February 2019

Jaime, Thank you for taking the time to give us a review. We apologize for the issues you are currently experiencing. Our head of support will be reaching out to ensure we resolve your issues. Always here to help, GPS Insight

May 2017

Dave from Smith & Nephew

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2017

Very easy to use both on the desktop and the mobile app. I use this every day.

Pros

I love its ease of use. I use the software daily on both my desktop and the mobile app to track the progress of our driver. I love its real time visibility, love the function we have built in that tells us what has been dropped off / picked up. I also love the reporting that is available and its ability to be exported so I can dive into the data further.

Cons

The only con that I have with this software is I cannot determine the time it will take my driver to go from point A to point B. For example, if he is leaving a hospital and going to another I would like the ability to see how long it will take him. I see a function that will tell me time from the office to a location or vice versa but even that doesn't see to work. If that can be fixed or added in it would a great asset to us managing his day.

Response from GPS Insight of

Replied May 2017

Thanks for the review Dave! We would be happy to discuss determining the time it will take for your driver to go from point A to point B. Please give your account manager a call. Again, thank you for the kind words. Always Here to Help, GPS Insight

April 2018

BJ from JLBJ

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

April 2018

Great

Pros

We can keep track of all of drivers, we have about 20 or so, so this comes in handy quite often. It will also track when the vehicle needs maintenance and will send alerts to me whenever there is something wrong with the vehicle.

Cons

More often than I would like, the trackers come undone and I have to call the drivers to unplug and plug it back in. We wanted it to be unknown but was not possible with the large plug in they use.