ISNetworld Software

ISNetworld Software

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About ISNetworld

ISN is a contractor and supplier management system that helps businesses search, qualify, and hire contractors and suppliers according to the organization's objectives, resources, and requirements. ISN collects and verifies all the information about safety, environmental, insurance from workers and suppliers and connects them with companies. ISN reduces the time to perform due diligence and enable businesses to find the appropriate partners for their projects. ISN ensures strict safety standards for both companies and contractors, letting businesses perform operations within industry regulations. ...

ISNetworld Pricing

annual fee plus a one-time account set-up fee

Starting price: 

$810.00 per year

Free trial: 

Not Available

Free version: 

Not Available

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ISNetworld scorecard

ISNetworld User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

3

Value for money

2.5

Customer support

3

Functionality

3

Showing 1 - 5 of 25 reviews

Anonymous

Company size: 201-500 employees

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
4

Value for money

out of 5
5

Customer support

out of 5
3

Functionality

out of 5

October 2018

Thought it was a scam, but then grew to love it

I believe I have a somewhat unique position, as I have used this software as both a contractor who submitted information to hiring clients, and then later as a hiring client who required contractors to submit information to us. At first, when our clients were requiring us to buy and use this software, I thought it was a scam. But after using it, and seeing how it leveled the playing field, in terms of vetting and ranking safety programs, I became a huge fan, and even pushed to have our company use it for our own subcontracting processes. It can be a lot to implement, but ISNet walks you through the process in a very organized manner. I appreciate all the ISNet people, as professional and very helpful along the way.

Pros

It makes getting organized, from both a contractor and a hiring client standpoint, easy. It is a lot to get up and going, and takes a very committed team to make it worthwhile, but once you do, it's smooth sailing. There are a lot of ways you can use the software to manage the safety and performance of your contractors. It makes your requirements plain, and easy to see where you are in need of improvement. It also makes it very easy to rank companies against one another. It has made our industry safer - everyone has to level up.

Cons

It requires a committed team, and a lot of ongoing babysitting. Depending on customer or your own requirements, you must login and do some management on a weekly, if not daily basis. Not that its a bad thing - but it will require time and energy to implement into your business.

Anonymous

Company size: 51-200 employees

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
2

Ease-of-use

out of 5
1

Value for money

out of 5
1

Customer support

out of 5
1

Functionality

out of 5

December 2017

Customer and Client online compliance and safety rating software

Pros

This site allows you to update and store your whole HSSE Management program This site will inform you of policies and procedures that you may want to implement in order to be a leader in your industry. It will provide you will step by step information that you need to include in your written programs. It will provide you with updates when deadlines are approaching and what is still required to complete.

Cons

They are trying to be to much for one single site. Customer support is very poor In order to omit and change certain points that are not applicable the steps to complete make it next to impossible to create. This site can be a full time job in itself to ensure compliance with clients and customers.

Ryan

Company size: 11-50 employees

Industry: Oil & Energy

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
2

Ease-of-use

out of 5
2

Value for money

out of 5
1

Customer support

out of 5
4

Functionality

out of 5

April 2021

Customer service for contractors is sorely lacking

ISN is a necessary evil if you want to work with a hiring client that requires it. I have given up making the effort to provide feedback and ask for enhancements to make it a valuable tool for contractors. We do the bare-bones minimum to be in compliance and cross our fingers that they do not increase the price too much each year (which they did during the pandemic, there is a special place in hell for these folks).

Pros

Contractor management databases all struggle with user interface and functionality. ISN is better than PEC/Veriforce in terms of UI, but they really fall down on key items that would make this database valuable for contractors.

Cons

It is not set up to allow sharing of common data points across hiring clients, so you end up entering the same information for nearly every hiring client you are connected to. The reporting on data in the database is garbage. There is no ability to write custom reports and the standard reports they offer are rarely set up to help you manage training expirations or open items (a lot of navigating back and forth between screens). It is clear that very few customers use many of the tracking tools and that there is little knowledge inside of ISN as to how to best use their own database/reports. Worst of all is the service. If you are a hiring client, they roll out the red carpet. If you are a contractor, you are forced to subscribe to ISN. Rather than work to make you want to be a customer, they threaten to notify your customers if you do not renew every year. The insurance review team frequently makes mistakes (which creates a ton of wasted time) and a lot of the modules are buggy or use flash player which is darn near banned on most browsers. When you identify a bug, they do not care to address the issue unless a hiring client asks for it. Contractors are not customers to ISN (even though you pay them), contractors are prisoners/second-rate citizens (ISN does a great job making sure the contractor understands this).. If I had a dollar for every time I was told, "we know it is broken but the hiring client set it up that way" I could retire.

Reasons for choosing ISNetworld

We had to choose ISN to work with a handful of our customers.

Kajen

Company size: 11-50 employees

Industry: Facilities Services

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
2

Ease-of-use

out of 5
1

Value for money

out of 5
1

Customer support

out of 5
1

Functionality

out of 5

June 2022

Money Gouging

ISN makes you pay and then makes you do all the work. Even after doing all the work (since our clients demand us to use this) they do not check properly or take a very long time to review. Their wants are so ridiculous and they do not review the documents you send. I have to resubmit the same document over and over again until someone with half a brain finally reads it. There has to be a better way for this process. Clients are getting duped by ISN and they dont even know it. That is the price of bureaucracy, I guess. I use Avetta and have no issues with them. They thoroughly review the documents and clearly state any issues so we can address it. Not these guys.

Pros

Honestly, I have been using this software for many years and never liked the concept from day one. There is nothing I like about ISN.

Cons

Everything is a CON. This whole process is a CON.

Reasons for choosing ISNetworld

We are forced to use ISN. They must have good salespeople who can get clients who require ISN from their vendors.

Melissa

Company size: 1,001-5,000 employees

Industry: Environmental Services

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

June 2021

Manage Trainings for Employees

Perfect for distributing training to our employees, easy maneuvering and extremely user friendly material.

Pros

Easy to provide training to our employees; site generates training material Erail/BROWZ and is user friendly.

Cons

Sometimes doesn't populate certificate of completion, occasionally training progrsss does not save.

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