About RoutingBox

RoutingBox is a transportation dispatch solution that helps paratransit and non-emergency medical transportation (NEMT) businesses handle dispatching, booking and billing processes. It offers a route optimization module, which enables managers to create and assign routes to drivers.

The application allows dispatchers and customers to track the live location of drivers and receive automated updates for changes in delivery status. It lets administrators generate reports, configure settings to view delivery details across different zones and conduct audits. Additionally, RoutingBox offers a host of features such as SSL security, mobile support, automated alerts, electronic signature capturing and more.

RoutingBox facilitates integration with MedBatch, a medi...


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Supported Operating System(s):

11 Reviews of RoutingBox

Average User Ratings

Overall

4.64 / 5 stars

Ease-of-use

5.0

Value for money

4.5

Customer support

4.5

Functionality

5.0

Ratings Snapshot

5 stars

(10)

10

4 stars

(0)

0

3 stars

(0)

0

2 stars

(0)

0

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 11 results

December 2018

User Profile Picture

Ryan from HTM MedTrans

Verified Reviewer

Company Size: 11-50 employees

Industry: Transportation/Trucking/Railroad

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2018

Continually Improving

Everytime I interact with the staff they are helpful and polite. I have an answer within the hour.

Pros

Every week we see a new feature added, a new product released or optimizations made to existing services.

Cons

My business would cost me alot more time and money without this software.

February 2021

John from ARC of Livingston-Wyoming

Company Size: 501-1,000 employees

Industry: Non-Profit Organization Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

3.0

Functionality

5.0

February 2021

Routing Box for NEMT

Overall, we have been very happy with the product. It is user friendly and has made managing our NEMT very easy. It is price right, too.

Pros

This product has enabled us to optimize and bill our NEMT demand responsive business. We are able to dispatch and manage this portion of our operation.

Cons

The customer service or tech support during the pandemic is not customer friendly. I want to be able to call and get a live person. You have to send an email to get someone to call you. This is unacceptable

January 2017

Brian from A&D

Company Size: 51-200 employees

Industry: Transportation/Trucking/Railroad

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

1.0

Customer support

1.0

Functionality

3.0

January 2017

Very Slow uploads

The program is ok,but if you do a lot of trips and uploads bring a snack.True garbage takes forever.

Pros

Billing end is great.

Cons

Needs better attention on the dispatch side.

August 2018

Brian from A&D Transport

Company Size: 201-500 employees

Industry: Transportation/Trucking/Railroad

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2018

Super Product

The experience with Routingbox has been great.The technical side and the advancement side.When ever you send a idea they work with it.

Pros

I think this product is great because the functions and view of the trips are second to none.

Cons

I really can not say anything bad.I had written a negative review awhile back and the company had listened and not only fixed the problem they stepped up the program

December 2018

John from Gotta Go Transpo Inc

Company Size: 2-10 employees

Industry: Transportation/Trucking/Railroad

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

December 2018

Great Service, Great Product,

Pros

Routing box is probably one of the best things we did for our company. Not only do we use the dispatching software, but we also use their billing software MedBatch as well. Customer service is always friendly and helps fast and efficiently whenever called upon. We could not be any happier with this service. We will be a customer for life!!

Cons

The updates! Seems like every day, a different update.