RTA

RTA

RATING:

4.36

(36)

About RTA

RTA Fleet is a hybrid fleet management solution that caters to fleet managers in different organizations helping them manage fleet maintenance operations. It offers a suite of applications including asset management, preventative maintenance, work order management, and inventory management. The solution can be deployed either on-premise or in the cloud. RTA Fleet helps users manage operations by keeping a full work order history, tracking technician work time and fuel usage, maintaining a centralized vendor database, and more. With the work order module, RTA Fleet helps consolidate purchase orders and parts and equipment inventories through one central interface. Management can also track technician productivity by assigning a standard goal time for a particular jo...
Multiple devices

RTA Reviews

Overall Rating

4.36

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

5

Value for money

4

Functionality

4

Showing 1 - 5 of 36 reviews

Phil

Time used: Free Trial

Review Source: Capterra

EASE OF USE

5

CUSTOMER SUPPORT

5

January 2016

Great Product

As with many products, there's pros and cons. The pros with RTA largely outweigh the cons. They have great customer support. Their turnover rate is low so you end up talking to the same people, and when you call you get a friendly voice not an automated system. Its not a one size fits all solution, they will fit it to your business. They will customize if you want. It doesn't come with a huge price tag that says "no changes allowed". Their 7.0 product will help them be a lot more competitive with the big players, it puts them right up to the top. Between the price and what you get, I would use and suggest RTA time and time again. They continually update, improve and expand their product. They listen to your suggestions. There were many times we asked for something and they ending up delivering those "wish list" items. With any large software system, there are screens and fields that some business' dont end up using, such is with software. I use about 25% of all the functions of Microsoft Word. Their reporting was/is outdated, but they are aggressively making changes to it and improving it. I remember the reason our company went with RTA was the customer support, the willingness of the management to meet and talk with us, and their flexibility to our requests of expanding their product to fit our needs.

Ryan

Company size: 51-200 employees

Industry: Transportation/Trucking/Railroad

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

3

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

May 2018

We are very new to the system. The more we learn the more we enjoy it.

Monthly reporting since we use QuickBooks. Our accounting department relies on us to inform them what we used for parts and supplies. End of month reports break usage into easy to use formats, that help us report accurately.

Pros

Fleet preventative maintenance tracking along with templates. We haven't use part kits yet but hope to within this calendar year. Part inventory tracking. Preprogramed reports at end of periods, once we learned all the correct ways to post/ receive different parts. User Conference keep having them. This is where Belinda and I have grown to like the system. We have also learned that we only use about 15% of what RTA can do for us. We are learning and implementing new things all the time.

Cons

in paperless shop, if you click on finish job. It is done and gone. It would be nice if there was a pop up that asked are you sure you want to finish job. About once a day we have to reopen work order for our techs because the accidently pressed finish job instead of clock out for lunch, or incomplete, or end of shift. Using a laptop's built in mouse is part of the problem but if there was a pop up then that too would save extra steps. There was a lot more complaints before we went to two user's conferences. There we learned the correct ways to use the system.

Dennis

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

May 2018

The best Company and customers service anywhere

Pros

Ease of use. Great reports, Company listens to customer needs. They work hard to update the system to each customer. They can host the software to where I don't have to worry about slow servers or working with an ITS department that is overloaded and doesn't understand the software.

Cons

None really, the only thing that comes to mind is the constant upgrades and changes make it hard to keep up with. We have been using the software for over 15 years. It is hard sometimes to change to something new when the old way worked so well.

Matt

Company size: 51-200 employees

Industry: Transportation/Trucking/Railroad

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

July 2020

Almost Unlimited Functionality

We have been able to manage parts inventory and warranty tracking better than ever before.

Pros

RTA not only manages work orders and general fleet maintenance, but also part/vehicle warranty, tires and much more. The parts system can learn what parts are commonly used on vehicles and recommend those parts when posting to a work order.

Cons

The software is huge and the user interface isn't easy to learn. It takes a lot of training for mechanics and techs to become fluent.

Gardhy

Company size: 51-200 employees

Industry: Government Administration

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

May 2018

We've been using this for several years now to track maintenance of our vehicles.

Keeping track of maintenance records for all of our fleet vehicles.

Pros

Ease of use, and integration with our current fueling vendor. It does a great job of keeping track of all the information and the reporting is very good. IT management is very simple once it is installed, and the upgrades are straightforward as well.

Cons

UI could be modernized, but it is very functional overall. We wish it could be integrated into Active Directory for user management purposes, but otherwise it works fairly well since we don't have many users on it.

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