Silent Passenger software


10 reviews(5.0/5)
10 reviews(5.0/5)

Silent Passenger from Vehicle Tracking Solutions is a cloud-based fleet management solution that offers resources to track and manage moving assets and vehicles. It is designed to serve businesses of all sizes across construction, field service, utility and delivery.

Using the built-in Google Maps functionality, users can pinpoint the location of their fleets. The split screen views and real-time monitoring assists in tracking multiple vehicles in different regions simultaneously on a single screen. Businesses can also keep records of fleet maintenance and plan their maintenance schedules and budgets.

Silent Passenger also offers hardware equipment that allows back office managers to monitor drivers' activities and driving behavior such as speeding, hard braking, fuel consumption and rash driving.

Silent Passenger also offers mobile apps for Android and iOS users to track vehicles and receive updates on the go.

Supported Operating System(s):
Mac OS , Web browser (OS agnostic) , Windows 10

10 Reviews of Silent Passenger

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  • Alex from Bergen Concrete

    Number of employees: 11-50 employees

    August 2018

    Great Product at Great Cost

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    One of our vehicles was stolen and thanks to Silent Passenger we were able to pin point its location and call the police. We were able to give them a print out of the vehicle drive history and that was helpful to their investigation. They retrieved the vehicle within a few hours of our call. Great Product

    Pros

    The product is easy to use and offers a lot of features that make it easy to increase productivity.

    Cons

    The refresh time is a little slow and the mobile app version in not as efficient as needed.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • John F. from Ring's End, Inc.

    June 2018

    Silent Passenger has helped us become more efficient in the use of our fleet.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Safer drivers, better information, improved fuel savings.

    Pros

    The software helped us to cut fuel costs by managing idle time. In addition it has helped identify our drivers that may need a little more training.

    Cons

    I do not have anything that I would currently consider a con with the software. Unless they would like to drop the pricing a bit.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Vehicle Tracking Solutions, Vehicle Tracking Solutions

    June 2018

    Thank you for your feedback, John! We are glad that our fleet management software has helped you cut fuel costs and become more efficient. We look forward to serving you in the years to come!

  • Verified Reviewer

    June 2018

    Easy to use. Great support staff

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I am able to protect my employees from making bad decisions. I am able to track my fleet in any place at any time, cutting down response time by assigning the closes vehicle.

    Pros

    Alarms if a vehicle goes outside target area. Alerts administration if vehicle operators use excessive speeds. Notifies in real time if vehicle is parked for a time period of my choosing.

    Cons

    Does have some GPS location glitches from time to time that falsely set off ararms. Glitches only last for short periods.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Vehicle Tracking Solutions, Vehicle Tracking Solutions

    June 2018

    Thank you for the review! We are always here to support you and your business. We value you as a customer, and look forward to many years of continued success with Silent Passenger as your fleet management and telematics software!

  • Patrick from H.O. Penn Machinery

    Number of employees: 201-500 employees

    June 2018

    Best service we have had to date

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    User friendly and help is always a phone call away. service departments always answers phone and has the right answers. Exceeds standards on a daily basis

    Cons

    we have no issues with this system. the system works well without constant problems. VTS is a valuable asset to our every day business

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Vehicle Tracking Solutions, Vehicle Tracking Solutions

    June 2018

    Thank you for reviewing Silent Passenger. We look forward to continuing to provide long-term excellent service and support!

  • Fran from Franc Environmental Inc.

    Number of employees: 51-200 employees

    May 2018

    Vehicle Tracking Solutions offers our fleet a great compliance tool and tracking service

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    What I like most about this software is the wide range of tools and reports that multiple people in our office can use on a daily basis that leads to overall fleet efficiency. Whether it's our dispatchers, our CEO, and everyone in between, some aspect of the platform can be used to provide helpful information.

    Cons

    There isn't too much to complain about this software. It's easy to use for everyone involved. Sometimes the devices have given us connectivity problems and mistracking.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Vehicle Tracking Solutions, Vehicle Tracking Solutions

    May 2018

    Fran, we are so happy you like our software! Thank you for the positive feedback and allowing us to be your fleet management software provider. We look forward to continually providing you with excellent service in the future!

  • Denise from E.A. Berg Associates

    Number of employees: 201-500 employees

    May 2018

    Great tool to track a fleet of vehicles. Customer Service is wonderful!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Ease of tracking and viewing multiple vehicles. Able to see branches/teams without issue. Good software.

    Pros

    How easy it is to create and update driver/vehicle information. Also how easy it is to search, find, and follow all the vehicles in out fleet.

    Cons

    Very limited space for notes. No place for admin to save notes for driver(s). Also, Silent Passenger does not save information properly. It can take 3 to 4 times to update a driver's information (ie: Branch). Under Vehicle Administrator, saving or cut and pasting information from the notes field is not easily done. High risk of losing older notes do to size of area (too small).

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Vehicle Tracking Solutions, Vehicle Tracking Solutions

    May 2018

    Thank you for your feedback, Denise. At VTS we pride ourselves on making our customers our #1 priority. I will pass along your feedback to the correct department. Thank you for choosing us as your fleet management provider, we look forward to providing you with outstanding service in the years to come!

  • Brian from Northwell Health

    Number of employees: 10,000+ employees

    May 2018

    VTS staff are very responsive

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We have operational and financial benefits form the use of this software . We are able to service the NY, NJ, PA and CT service area with faster service and less people.

    Pros

    I like the fact that the data is stored for over 1 year. This makes our Risk Management department confident in our ability to respond to issues.

    Cons

    Occasionally we issues using Microsoft internet explorer, which is our companies preferred browser. We know that VTS's preferred browser is Chrome.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Vehicle Tracking Solutions, Vehicle Tracking Solutions

    May 2018

    Thank you for the review, Brian! VTS is happy to have you as a customer. Hopefully you continue to see operational and financial benefits. We look forward to providing you with excellent support in the years to come!

  • Swapnil from California State University

    Specialty: Other

    Number of employees: 10,000+ employees

    April 2018

    Great Tracking software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I used for work for a logistics company a few months back and would use this software all the time to track the fleet, almost on real time basis. This software came in very handy and super easy to use.

    Cons

    I have not had a very good experience with the customer care especially on the weekends when we had to work one-off. But besides that no issues with this tool at all.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Charles from Tri State Dismantling Corp

    February 2018

    very profesional

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Value for Money

    Keeps the drivers honest

    Pros

    Its ability to run detailed reports for each driverand trucks and keep track of my trucks while in service

    Cons

    The softwares delayed response while live tracking on the map. The ability to make adjustments to truck and drivers

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Vehicle Tracking Solutions, Vehicle Tracking Solutions

    May 2018

    Thank you, Charles for submitting your review. We look forward to continually providing you excellent service and reliable software.

  • Catalin from Cata Black Car & Limousines

    February 2018

    This is the best tracking solution for your vehicles!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Great tracking software.

    Pros

    I am using them for a few years now, never failed, great software and i would say very affordable, i am using it for tracking our fleet, anywhere anytime, in real time almost. Wired devices only.

    Cons

    Never used portable devices. in weekends, not much of customer service. No issues so far. I recommend it if you have a minimum 5 vehicles or growing fast.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Vehicle Tracking Solutions, Vehicle Tracking Solutions

    February 2018

    Thank you for the review Cata Black Car & Limousines! We value you as a customer, and look forward to many years of continued success with Silent Passenger as your fleet management and telematics software. Best, Silent Passenger Team

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