About IntelliShift

IntelliShift is the enterprise alternative to todays one-size-fits-all telematics and fleet management solutions for fleets of 75+ vehicles or assets.

IntelliShift connects people, processes, vehicles, equipment and data in an all-in-one fleet management solution. The platform is configured to fleets of 50 or more vehicles and assets, and include AI Video dash cams, telematics, GPS tracking, digital inspections and ELD Logbook, route management, fuel management, driver safety, compliance, fleet maintenance, and ops intelligence. We partner to ensure a seamless deployment, integrate with your existing solutions, and provide ongoing support to help you achieve optimal ROI for your investment.


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 10

71 Reviews of IntelliShift

Average User Ratings

Overall

4.51 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(44)

44

4 stars

(19)

19

3 stars

(8)

8

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 71 results

May 2021

John from Harder Services, Inc.

Verified Reviewer

Company Size: 51-200 employees

Industry: Consumer Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2021

Peace of Mind

We have been pleased with the software from the start. We are always checking either the mobile app or the website to determine ETA’s for crews to a site, or when the last crew out will get back to the yard in the afternoon. Our supervisors all have the mobile app on their phone or ipad. It has helped us make corrections to routes that have saved us time. It helps us communicate better with customers who want to know when we expect to be at a location. It has also been helpful in defending us when accused of damaging something, while working as part of a municipal or utility project. When Im able to produce a report showing the routes taken by our trucks, and that route is nowhere near the person claiming we scratched their car, the “it wasnt us!” defense becomes a lot more credible. We are happy with it and do not intend to change GPS service providers.

Pros

This product has evolved quite a bit since we began using it around 2007, but it has always been very easy to use. The mobile app is very user-friendly, allowing the user to view a vehicle’s location, determine ETA to a destination and then set a text or email alert to let the user know the vehicle has arrived. In the same manner, a vehicle can be viewed while on-site and an alert can be set up to let someone know when they have departed. The reports are very thorough and functional, letting us see the exact route someone took or how long they were at a particular location. I like how easy it is to use and how quickly one can learn how to find what they need in order to achieve great benefit from the software.

Cons

It’s hard to pick out a “con,” exactly. I am able to accomplish everything I need using this software. Maybe having a “stay logged in” option on the app would save 1 second during the sign-in process. That’s all I can think of.

Response from VTS

Replied May 2021

Hi John, Thank you for your review! We are thrilled to hear that you are happy with IntelliShift and that it has provided you with peace of mind.

May 2021

Michaela from All Temperature Service

Company Size: 51-200 employees

Industry: Mechanical or Industrial Engineering

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

May 2021

Great product for the price

Support and team are great. Great product, especially for the price. Better product than the big name competitor!

Pros

Easy to integrate, fairly easy to use, gives a lot of information about your vehicle and driver right up front without having to dig too deep.

Cons

The App could be better, it's a re-packaged version of the website that's mobile friendly. I have to login twice each day before it accepts my user credentials. Sometimes takes a minute to refresh. All little things, overall great product.

Reasons for Choosing IntelliShift

More features and better data. Integrated with our ERP software. And a little bit cheaper.

Reasons for Switching to IntelliShift

Looking for more features and better data. Was also looking for a product that integrated with our ERP software.

Response from VTS

Replied May 2021

Hi Michaela, Thank you for your feedback! We are happy to hear that you are satisfied with IntelliShift.

May 2021

Paul from Roadrunner Public Health, inc.

Company Size: 11-50 employees

Industry: Public Safety

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

3.0

May 2021

My last contract with this company

We are a Public Health Company, reducing infection and death rates of exotic viruses in multiple communities. We use the software to track our application amount and location.

Pros

The program is user friendly. the user has many variables that can be used to create a report

Cons

The time stamping is not correct. It will show 1 second for 30 second usage and shows 2 second usage for a minute and a half usage. We track application equipment usage. The past program was much easier. Under one minute it did not report a time. Now it reports seconds but no correlation to time. We tested the reported time against actual application time. The time is essentially useless, good attempt though. Times can still be extracted manually, it just takes more time. I recommend using the last software programming for time tracking. It was much easier when producing a report. Thank you

Reasons for Choosing IntelliShift

I I stayed as a client due to customer loyalty to them. When the next contract is up, i will probably move. I dispise contracts. The month to month days were great. Month to month ran longer than the 3 year contract. That is a business built on customer service and trust. Contracts replaced that.

Reasons for Switching to IntelliShift

This company when they started were so customer oriented. If the software didn't measure what we needed, within a week, they had the problem solved. Very customer oriented. Most of the customer service has faded away. Now their primary concern is contracts and money. Change happens wtih growth.

Response from VTS

Replied May 2021

Hi Paul, Thank you for your feedback. Here at IntelliShift, the success of our customers is at the heart of what we do. We are a customer-centric organization, so we take this feedback very seriously. We will have your account manager reach out to you to assist.

October 2018

User Profile Picture

Christopher from J Kings Food Service

Verified Reviewer

Company Size: 201-500 employees

Industry: Food & Beverages

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Functionality

4.0

October 2018

Do You Know Where Your Assets Are?

Very happy with the software and the system. Calls into the service desk are answered almost immediately.

Pros

The ease of use makes Silent Passenger a great tool to track your vehicles, know where your drivers or salespeople, other company vehicles are. The maps have enabled our Dispatching Team give specific directions to drivers that were slightly lost and needed assistance finding the location. When a truck has broken down and the driver was unsure of his exact location we were able to tell Roadside exactly where the driver was.

Cons

New York City tends to bounce the signal a bit more than it used to. There are some lags in the data.

Response from Vehicle Tracking Solutions

Replied October 2018

Thanks for the review, Christopher! We appreciate your feedback and are thrilled to hear that you are happy with Silent Passenger. We look forward to continuing to support your business in the future!

May 2021

Justin from Martin Docks, Inc.

Company Size: 51-200 employees

Industry: Construction

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2021

Great Interface, Even Better Service

We are able to see the current status of our entire fleet and also use the software for maintenance tracking.

Pros

By far, the greatest part of IntelliShift is the customer service that we have received. The few times we have needed support, they are always willing to help and follow through. IntelliShift also interfaces with our ERP Software, Sampro Enterprise.

Cons

The only negative is that it took a little while to find the right GPS unit for us. Although it took some time, IntelliShift persisted until we were up and going.

Reasons for Choosing IntelliShift

The interface with our ERP was what pushed us over to IntelliShift

Reasons for Switching to IntelliShift

The customer service was nonexistent with our old provider and the units would quit working after a few months.

Response from VTS

Replied May 2021

Hi Justin, We are thrilled to hear you are enjoying IntelliShift! The success of our customers is at the heart of what we do - we greatly appreciate the feedback.