Silent Passenger from Vehicle Tracking Solutions is a cloud-based fleet management solution that offers resources to track and manage moving assets and vehicles. It is designed to serve businesses of all sizes across construction, field service, utility and delivery.

Using the built-in Google Maps functionality, users can pinpoint the location of their fleets. The split screen views and real-time monitoring assists in tracking multiple vehicles in different regions simultaneously on a single screen. Businesses can also keep records of fleet maintenance and plan their maintenance schedules and budgets.

Silent Passenger also offers hardware equipment that allows back office managers to monitor drivers' activities and driving behavior such as speeding, hard braking, fuel consumption and rash driving.

Silent Passenger also offers mobile apps for Android and iOS users to track vehicles and receive updates on the go.



56 Reviews of Silent Passenger

Overall rating

4.54 / 5 stars

Filters:

Showing 1 - 20 of 56 reviews

December 2018

Aron from Manganaro

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Great

Pros

It just works beautifully when ever you need it

Cons

Nothing is bad about it it always seems to o

Response from Vehicle Tracking Solutions of Vehicle Tracking Solutions

Replied December 2018

Thank you for your feedback, Aron. We appreciate your feedback and are happy to hear that you are enjoying Silent Passenger!

December 2018

John from Delta Air Compressor

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

3 of 5

Customer support

2 of 5

Functionality

3 of 5

December 2018

Our Silent Passenger review

Its ok. There are additional options that are needed like cameras to view in the truck cab and out onto the road. The ability to communicate with your driver through your system that is integrated in our truck.

Pros

The pros about your product are the obvious. Tracking my vehicles and the maintenance log reminder for oil changes.

Cons

The tech support department is uneducated on the tracking product and never has a proper answer.

Response from Vehicle Tracking Solutions of Vehicle Tracking Solutions

Replied December 2018

Thank you for your review, John. We appreciate your feedback and will share it with our team. We are glad to hear that you enjoy the tracking and maintenance features!

December 2018

James from Richard Sperber Landscaping

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

5 of 5

December 2018

We love it!

Efficiency

Pros

Find the workers every where. Records route, speed and much more. Servicing alerts make that part of maintaining a fleet easy

Cons

Have to think of one. Monthly cost could be slightly lower

Response from Vehicle Tracking Solutions of Vehicle Tracking Solutions

Replied December 2018

Thank you for leaving a review, James. We really appreciate your feedback and are so happy that you love Silent Passenger!

December 2018

LYNNA from TRI STATE DISTRIBUTORS

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Super Helpful

Pros

We can see where are trucks are during the day.

Cons

Really cannot find anything about that we do not like.

Response from Vehicle Tracking Solutions of Vehicle Tracking Solutions

Replied December 2018

Thank you for your review, Lynna! We appreciate your feedback and are thrilled to hear that you are happy with Silent Passenger. We look forward to continuing to support your business in the future!

December 2018

Kathryn from Jeff Lowe's Plumbing, Heating, AC INC

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Customer support

5 of 5

Functionality

4 of 5

December 2018

Review

Pros

I enjoy many features of this program from active map to fleet status -

Cons

The directions feature doesn't work well.

Response from Vehicle Tracking Solutions of Vehicle Tracking Solutions

Replied December 2018

Thank you for your review, Kathryn! We appreciate your feedback and are thrilled to hear that you are happy with Silent Passenger. We look forward to continuing to support your business in the future!

October 2018

Nancy from Waste Away Carting my inc

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

Silent passenger is worth every penny

Excellent support

Pros

Its Easy to use and has alot of report actions

Cons

Its not to the second. Bit none of them are

Response from Vehicle Tracking Solutions of Vehicle Tracking Solutions

Replied October 2018

Thank you for your review, Nancy! We appreciate your feedback and are thrilled to hear that you are happy with Silent Passenger. We look forward to continuing to support your business in the future!

October 2018

Maureen from Franklin Township

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

Great system

Pros

Easy to use. Very good up to date system

Cons

Better live time feed for public view. Alot of manipulation to find info

Response from Vehicle Tracking Solutions of Vehicle Tracking Solutions

Replied October 2018

Thank you for your review, Maureen! We appreciate your feedback and are happy to hear that Silent Passenger is helping your township. We look forward to continuing to support your fleet management processes in the future!

October 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

October 2018

2 Thumbs Up!!

We have not had to call customer service in 2 years. The software has never given us a problem. Its easy to use and competitively priced.

Pros

Very intuitive. Easy to set up. We set it up to email us fleet movements throughout the day.

Cons

None! So far, we like everything about the software.

Response from Vehicle Tracking Solutions of Vehicle Tracking Solutions

Replied October 2018

Thank you for your review! We appreciate your feedback and are thrilled to hear that you are finding success with Silent Passenger. We look forward to continuing to support your business in the future!

October 2018

Maggie from Driscoll Foods

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

Could use some work

Silent passenger is an extremely important function for my company. I don't know how else we would track our trucks if we didn't have this software. Though it could use some work it is overall extremely helpful for us in many ways as a food distribution company.

Pros

I like how I can track my trucks and see even when the truck is and is not running. It makes it easier for me to see the traffic and where they are to be able to give our customers ETA's on their delivery's and also allows me to see if my drivers have gone off route.

Cons

I dislike how inaccurate the locations can be sometimes. The circumference circle shows the trucks sometimes being blocks away from where they actually are which makes it hard to give accurate ETA's to customers and doesn't help me track trucks when they are running late on delivery's.

Response from Vehicle Tracking Solutions of Vehicle Tracking Solutions

Replied October 2018

Thank you for your review, Maggie! We appreciate your feedback and are happy to hear that Silent Passenger is an asset to your business. We look forward to continuing to support your business in the future!

October 2018

jp from gallagher tire, inc.

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

October 2018

Very good system.

Pros

We use the Landmarks feature a lot in planning sales trips.

Cons

We wish we could route our trucks easier with deliveries.

Response from Vehicle Tracking Solutions of Vehicle Tracking Solutions

Replied October 2018

Thank you for your review, JP! We appreciate your feedback and are glad to hear that Silent Passenger has been helpful to your business. We look forward to continuing to support your business in the future!

October 2018

Donald from Driscoll foods

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

5 of 5

October 2018

Thumbs up for silent passenger

My business is based on customer service when a customer wants to know where their truck is and how long it will take for it to get there so I’m a passenger gives an accurate up to the date information

Pros

Up to the minute accuracy , You can actually zoom in to the exact location street down to the parking lot, I know how long the truck has been stopped if it’s idling or if it’s moving

Cons

NoneThere was not too much of a downsize to using this system

Response from Vehicle Tracking Solutions of Vehicle Tracking Solutions

Replied October 2018

Thank you for your feedback, Donald! We appreciate your time and we are happy to hear that Silent Passenger has helped you improve customer service. We look forward to continuing to support your business in the future!

October 2018

David from RSI Building Products LLC

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

October 2018

RSI Building Products

Pros

Being able to see my trucks location in real time

Cons

The reports take some time to learn how to complete

Response from Vehicle Tracking Solutions of Vehicle Tracking Solutions

Replied October 2018

Thanks for the feedback, David! We appreciate your feedback and are glad to hear that Silent Passenger has been able to help your business. We look forward to continuing to support your business in the future!

October 2018

Ivan from Piece of Cake Moving & Storage

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

The best thing for operation system

Pros

It is very useful and makes my work easier

Cons

There is nothing i didn't like about it

Response from Vehicle Tracking Solutions of Vehicle Tracking Solutions

Replied October 2018

Thank you for your review, Ivan! We appreciate your feedback and are glad to hear that you have seen success with Silent Passenger. We look forward to continuing to support your business in the future!

October 2018

Christopher from J Kings Food Service

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Functionality

4 of 5

October 2018

Do You Know Where Your Assets Are?

Very happy with the software and the system. Calls into the service desk are answered almost immediately.

Pros

The ease of use makes Silent Passenger a great tool to track your vehicles, know where your drivers or salespeople, other company vehicles are. The maps have enabled our Dispatching Team give specific directions to drivers that were slightly lost and needed assistance finding the location. When a truck has broken down and the driver was unsure of his exact location we were able to tell Roadside exactly where the driver was.

Cons

New York City tends to bounce the signal a bit more than it used to. There are some lags in the data.

Response from Vehicle Tracking Solutions of Vehicle Tracking Solutions

Replied October 2018

Thanks for the review, Christopher! We appreciate your feedback and are thrilled to hear that you are happy with Silent Passenger. We look forward to continuing to support your business in the future!

October 2018

JULIE from ROTH BROTHERS

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

1 of 5

Customer support

1 of 5

Functionality

3 of 5

October 2018

tracking

good and bad / i like the tracking but at times they are not connected

Pros

I like the mapping part of the program. I can find the distant to the next job very easily.

Cons

I can not always find the right reports needed. The trucks are not always connected.

Response from Vehicle Tracking Solutions of Vehicle Tracking Solutions

Replied October 2018

Thank you for your review, Julie! We appreciate your feedback and are glad that the routing feature has helped your business. We look forward to continuing to support your business in the future!

October 2018

steve from Roth a Sodexo Company

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

October 2018

Silent Passenger ease of use.

Very good program helps to keep our costs down when we dispatch due to being able to figure out who is the closest tech to the next job.

Pros

The ease of use, it is easy to locate my fleet and track their location, speed, stops and ignition starts.

Cons

Need to have to less breaks in service, trucks will disapear in certain areas for periods of time.

Response from Vehicle Tracking Solutions of Vehicle Tracking Solutions

Replied October 2018

Thank you for your review, Steve! We are glad to hear that you are enjoying Silent Passenger and appreciate your feedback. We look forward to continuing to support you in the future!

October 2018

Ray from City Carting & Recycling /Norwalk Division

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

October 2018

Professional grade

Improved control over drivers hours and fuel efficiency making sure all of them are in compliance with speed limit regulations allowing us to run a smooth operation at our transfer station

Pros

Accurate location and easy to use mobile app, most of the time I’m not near a computer so it became very handy to use it on my phone everywhere I go, liked the improvements they did and the way it looks now(better than the old app)

Cons

Need more frequent location Updates, takes quite some time to update the actual location (about 5 min)

Response from Vehicle Tracking Solutions of Vehicle Tracking Solutions

Replied October 2018

Thank you for your review, Ray! We appreciate your feedback and are happy to hear that you are seeing success with Silent Passenger. We look forward to continuing to support your business in the future!

October 2018

Amanda from Parts Authority

Company Size: 5,001-10,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

Silent Passenger

I am very happy with the silent passenger. It works overall good for what we need.

Pros

The speed of being able to track our drivers, also being able to monitor their stop times and speed in the vehicles.

Cons

Sometimes it lags, or takes it a min to update the info.

Response from Vehicle Tracking Solutions of Vehicle Tracking Solutions

Replied October 2018

Thank you for the review, Amanda! We appreciate your feedback and we are thrilled to hear that you are satisfied with Silent Passenger. We look forward to continuing to support your business in the future!

October 2018

Daria from Rapid Security

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

5 of 5

Functionality

4 of 5

October 2018

Silent Passenger review

I've worked with other tracking software before but I've never had access to so many different reports and the live customer service has made my job that much more pleasant. Keep up the great work.

Pros

I never have an issue with contacting anyone from Rapid. When they answer which is usually right away, they are extremely helpful and always go above and beyond.

Cons

Sometimes the website takes a while to load, that could be the server too but it is extremely helpful

Response from Vehicle Tracking Solutions of Vehicle Tracking Solutions

Replied October 2018

Thank you for your review, Daria! We appreciate your feedback and are happy to hear that you have seen success with Silent Passenger. We look forward to continuing to support your business in the future!

October 2018

angelo from ny post

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

4 of 5

Functionality

4 of 5

October 2018

Well working product

The best

Pros

It does what it says it does. there are often updates to make the use of the product better.

Cons

we deliver to multiple stops in NYC which are very close to each other. sometimes it is hard to identify if the driver made it to the exact location

Response from Vehicle Tracking Solutions of Vehicle Tracking Solutions

Replied October 2018

Thank you for your feedback, Angelo! We appreciate your feedback and are happy to hear that you are satisfied with Silent Passenger. We look forward to continuing to support your business in the future!