Teletrac Software


 

Teletrac Navman's DIRECTOR is a cloud-based fleet management tool designed to help businesses combine data and safety analytics, location tracking, driver-dispatcher communication and compliance within one system. The program is accessible on connected mobile devices and is used by both small companies and national corporations.

Key features offered within the DIRECTOR program, including two-way messaging that provide communication and routing; a control panel that is customizable by users so they can manage how they interact with their fleets; DOT-compliant electronic driver logs, eliminating the need for paperwork; safety analytics that track driver behavior with metrics and dashboards; and vehicle diagnostics, which help drivers fix issues before they become major problems.

Industries served by Teletrac Navman includes trucking, construction, service and government. Customers can reach out to their support team via phone and email.

 

Teletrac - Driver Vehicle Inspection Reports
 
  • Teletrac - Driver Vehicle Inspection Reports
    Driver Vehicle Inspection Reports
  • Teletrac - Hours of Service
    Hours of Service
  • Teletrac - Navigation
    Navigation
  • Teletrac - Fleet Director - Map View Tab
    Fleet Director - Map View Tab
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8

23 Reviews of Teletrac

 

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Software Advice Reviews (9)
More Reviews (14)

Showing 1-9 of 9

victor from Interstate Relocation
Specialty: Trucking: Shipper (private fleet)
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

Very disappointed of the team members

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

we have used the GPS system , but when it came time to cancel our service ... ohh god it took us 1 full month just to get a-hold of some one, we have called every single day all of their listed phone numbers , we have e-mailed them countless times , in the end we had to call our bank and put a stop on their automatic billing. Finally after 1 month and something , we have been contacted via e-mail by one of their representatives and they canceled our service providing us a reference cancellation number. after 5 mounts of not using them , guess what , their billing department sends us an open invoice - asking us what is going on and why we are not paying our bills . we were shocked , they are trying to get now money from us for not having in their data base that we have canceled. Immediate we have provided the accounting department of teletrac our "cancellation reference number" and a copy of the e-mail of their representative that have closed our account . She responded its not her problem and we need to speak with the guy that we canceled with. This is how they do business . Btw its 5/23/18 and it has been 2 days of us trying to speak with one of them and take care of that nonsense.

Pros

its cheap and the gps system work , other than that very disappointed no other pros for teletrac than those

Cons

you can not get a hold of no-one , when you call them , they dont answer , when you e-mail them they dont respond
very bad customer service

Review Source
 
 

Scott from SRO Logistics LLC
Specialty: Trucking: Owner-operator
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Don't walk, RUN from this company

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

There are no pros to this company. They will take your money and then push you to the side with the automated phone system

Cons

They only offer a 3 year contract. BEWARE, once you sign there is no getting out. Multiple issues almost every day. The clocks do not reset correctly, which means paper logs till they fix it. Going from sleeper to OFF DUTY starts your clock, so more time wasted. Slow to update, screens move slowly. Customer service takes what seems like forever. The recording says you are next in line and it takes 20-30 minutes on average to get to them. Then they just read from their playbook. In the past 2 weeks we have 4 open work orders, with warranties also. If your equipment cannot last 2 weeks, probably something wrong with it. If they tell you they are going to escalate your ticket to a higher level, don't expect a phone call anytime soon.

Review Source
 
 

Nadia from TMT
Specialty: Moving service
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2018

January 2018

Worst Customer Service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Go with ANY other vendor. Teletrac is not worth the pain. Once you've signed that three-year contract, good luck getting a hold of someone to answer your questions!

Cons

We've lost GPS signal on several of our trucks. The app regularly has difficulty syncing to the trucks GPS. Customer service often doesn't answer or allow you to leave a voicemail. If you are lucky enough to get through, the Customer Service Rep is typically clueless, and unable to resolve your issue.

Review Source
 
 

Richard from Action Transport
Specialty: Trucking: Shipper (private fleet)
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

30 minutes on hold everyday with them not being able to fix the problem.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

DO NOT USE!!

Pros

Tracking software work great when it is working. The sales man the locked us into the contract was very good at his job.

Cons

ELD logs drivers logs driver out for no reason. Red over speeding comes up on the Garmin even if the driver is not speeding. Drivers have take their eyes of the road to reset the navigation at every stop light and stop sign. I consider the devices unsafe for truck drivers. Trying to get a hold of someone in customer service is a joke you can wait on hold for up to 30 minutes at a time. Having a driver wait on hold is not an option. Truck drivers have enough to worry about when they on the road. They will lock you into a 3 year contract with a system that does not work correctly. I have had the ELDS in our truck for 3 months now and have to call Teletrac everyday. I would not recommend them ever.

Review Source
 
 

Yehezkel from Delpro LLC
Specialty: Delivery service
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Stay Away!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Cons

Before signing in a contract, the company was very attentive and responsive. Upon signing, we had to wait for the equipment for 2 weeks. Out of the 13 units, 2 were wrong and I had to ship back.

It has been 6 weeks and countless phone calls and we are still waiting for those units. I am blind to the where about of my trucks. What if the ELD law was in effect? My trucks would have been down this whole time? What if your phone would brake and 6 weeks later your carrier wouldn't be able to provide you with a replacement?

Review Source
 
 

THomas from Arrow Group
Specialty: Trucking: Shipper (private fleet)
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2017

September 2017

The overall experience to date has been mixed.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Ease of use and ability to track unit location. the ability to get real time data on the operation of the unit.

Cons

Were not set up in the beginning with the correct access to fully use the Telatrac system. This hampered the ability to use all the reports and monitoring that that we had available.

Review Source
 
 

Jon from BCS, LLC
Specialty: Construction/heavy equipment

September 2016

September 2016

Teletrac is a decent service that does its job.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

Dependable and serves it purpose well, also crews can clock in from the road.

Likes Least

I cant track the vehicles once the GPS system is off.

Recommendations

Do your viable research and make sure you're paying for a service that you'll get full use out of.

 
 

David from Hightowers Petroleum
Specialty: Trucking: Freight broker or forwarder

October 2015

October 2015

Quite disappointed with Teletrac

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I like best that Teletrac is affordable, meaning companies do not have to outlay a hardware investment.

Likes Least

It does not offer anywhere near the level of reporting available through Peoplenet and Qualcomm. The reports need to drill down to the unit level for areas such as idle time hours and idle percentages. I could go on into other areas. Best for you guys to simply visit someone using PNET and compare for your self.

Recommendations

Good for cost and basic vehicle tracking. Bad for reporting and accident reconstruction etc. Also getting unit to use EDI was difficult with Teletrac's support staff. Getting mods done also next to impossible.

 
 

Cheri from LEK Technology Group, LLC
Specialty: Construction/heavy equipment

October 2015

October 2015

Great Product

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Easy to use and vendor is easy to work with. They give you training on how to use their software and will also do live training with you on the phone as well.

Likes Least

I have not found anything that I do not like about the product as of yet.

Recommendations

Let vendor give yo a live demo to see what you are missing

 
 
 
Showing 1-14 of 14

Kristen from Two Men and a Truck

April 2018

April 2018

Great way of tracking our employees when on the job!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It's easy to use and i love the minute by minute updates. There are many reports that you can run and saftey reports are easy to pull up.

Cons

The only thing that I don't love about Teletrac is that the HOS is a little complicated to learn and use.

Review Source: Capterra
 

Manny from Dl Communications

March 2018

March 2018

Great Vehicle Tracking Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Great tracking software if you are in the need of tracking fleet vehicles. You can easily find the location of your vehicles and track their daily routes.

Pros

It's a great tracking software to monitor your fleet vehicles on the daily. Gives you real-time status updates turn by turn on vehicles that you monitor.

Cons

Satellite gets funky on bad weather. Trackers can be disabled easily by easily disabling antenna. Your upgrading tracking device can be costly after time. Geofencing still needs improvements.

Review Source: Capterra
 

Nancy from Buffalo Mill Logistics

January 2018

January 2018

Excellent GPS tracking for our trucks

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

What I enjoy and like the most of all is I am able to pull up the location of our trucks and in just a few clicks see exactly where the truck is sitting. If its backed into a dock or in a parking lot, or at a truckstop. I don't have to call the driver every time to get a update that can also be done via text message right from the software.

Cons

The reports for diagnostics on the truck could be a little easier and user friendly to pull up reports.

Review Source: Capterra
 

William from Long Creek Logistics LLC

January 2018

January 2018

Great way to know what your trucks are doing

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Since the ELD's are mandatory now, we started using Teletrac about 1 1/2 years ago, It has been easy to keep up with Diagnostics on our trucks. It lets you know exactly where the truck is and if it is moving,

Review Source: Capterra
 

Lizzette from JF's Construction
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

Money Saver!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I love this software because it's easy to use. It's basically dummy proof, plus if you do need help with anything there are videos to assist plus customer service to assist as well. It has helped our company save a lot of money with employees when it comes to work hours.

Review Source: Capterra
 

Nancy from Long Creek Logistics LLC
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Excellent Way to View and track trucks

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This had been a wonderful experience using this software. I find myself getting caught up on looking at all the features. It really makes me want to look and see where my trucks are and what they are doing. You can zoom in and get a Ariel view and even see what parking spot the truck in is at a truck stop.

Cons

Took just a little bit to get use to all the features that you can keep up with the trucks. There is a lot of stuff that the software will do you just have to use it to get use to it.

Review Source: Capterra
 

Derrick from Pride Plumbing, Inc.
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

Great product that does the job

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Ablilty to track my vehicles without an issue

Pros

I can track every aspect of my vehicles. I know when each vehicle is started, turned off, Idling for too long, and if they are speeding.

Cons

The online software is outdated. It needs to use Microsoft silverlight which you can only use on certain web browsers.

Review Source: Capterra
 

Nick from AIS

June 2017

June 2017

This system has potential, but the learning curve can be too much for folks who aren't tech-savvy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The customer service. Teletrac employs good salespeople and they have taken care of us and ensured that the software and product meet our needs.

Cons

Learning curve that comes with the stigma of being "tracked". People are defensive and do not take to the software.

Review Source: Capterra
 

Paul from Avis

June 2017

June 2017

Good ergonomic software, Customer support is satisfaying and so is the overall quality

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It is rather easy to use. Tracking and Monitoring functions give valuable insights which help me to adjust my fleet

Cons

It takes time to understand how the software works and coordination is hard sometimes for novice users

Review Source: Capterra
 

William from Long Creek Logistics LLC

April 2017

April 2017

Very good software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Very easy to keep track of trucks, and log book Problems. I Know exactly where my trucks are in real time. Takes a little getting use to all the things you can do, but after you get the hang of it- Very easy

Review Source: Capterra
 

Scott from Dedicated Systems INC
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2017

April 2017

Cheap & Easy to use - Lacks Major Functionality

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Teletrac is a great system on a low budget and you don't really care about its ability to interact with any other systems. If all you are looking for is the ability to track your truck and something for drivers to use for E-Logs, than this might be up your alley. However, if you are expecting any type of integration with mainstream products than this isn't what you need. This product has more cons than pros when it comes to the trucking industry. The tablets are easy to pull out of the truck, break, and lack OTA updating. Mapping is substandard and program functionality is sub par. We used this system for over a year and scrapped it after so many issues of compatibility and functionality.

Pros

Very Basic in what it can offer and do

Cons

Lacks major functionality and does not incorporate well to the major trucking industry standards and programs

Advice to Others

Save your $ and go after a system that drivers cant tamper with, break, lose, and can still use with ease. If you are a major trucking company - steer clear of this setup.

Review Source: Capterra
 

Tyler from Outback Landscape

December 2016

December 2016

NavMan GPS

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have used NavMan for several years now tracking our company vehicles and equipment. It has helped immensely in our ability to solve customer problems and labor hours worked.

Pros

Ease of use and information provided.

Review Source: Capterra
 

Bob from Sundance Service

March 2013

March 2013

Excellent Fleet Management Solution

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Highly recommended. Both our construction/energy services divisions havedemo'd multiple platforms in past including Fleetmatics and Networkfleet, neither have the quality and features of Teletrac. Should be a no-brainer for most...

Pros

We began using Teletrac's Fleet Director primarily for vehicle location monitoring and navigation, however after learning of Fleet Director's safety analytics add-on we have recently adopted an internal driver safety program utilizing the driver scorecarding metrics. We now incentivize and motivate our employees to be wary of engine idle-time as well as safe driving speeds.
Learning more and more about the benefits of this software everyday. Great product!

Cons

Can't say that we have ran into any negatives at this point.

Review Source: Capterra
 

David from Restore

September 2009

September 2009

More than satisfied!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Works great

Pros

Two weeks after the Teletrac was installed... I received a Teletrac alert on my cell phone at 3:30am that one of our delivery vehicles was leaving the yard (all vehicles are back no later than 8pm). We contacted the Police and were able to direct them right to our van! I have been hooked ever since.

We use this system to communicate to our drivers, validate deliveries, and monitor our vans.

Cons

I would like the driver messaging to integate somehow with our ADP labor management.

Review Source: Capterra