Teletrac Navman's DIRECTOR is a cloud-based fleet management tool designed to help businesses combine data and safety analytics, location tracking, driver-dispatcher communication and compliance within one system. The program is accessible on connected mobile devices and is used by both small companies and national corporations.

Key features offered within the DIRECTOR program, including two-way messaging that provide communication and routing; a control panel that is customizable by users so they can manage how they interact with their fleets; DOT-compliant electronic driver logs, eliminating the need for paperwork; safety analytics that track driver behavior with metrics and dashboards; and vehicle diagnostics, which help drivers fix issues before they become major problems.

Industries served by Teletrac Navman includes trucking, construction, service and government. Customers can reach out to their support team via phone and email.

Driver Vehicle Inspection Reports
Driver Vehicle Inspection Reports
Driver Vehicle Inspection Reports
Hours of Service
Hours of Service
Navigation
Navigation
Fleet Director - Map View Tab
Fleet Director - Map View Tab

Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8



27 Reviews of Teletrac

Overall rating

3.0 / 5 stars

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Showing 1 - 20 of 27 reviews

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Daniel from TWO MEN AND A TRUCK®

Number of employees:  1,001-5,000 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

E-Logs and DOT compliance

Have used the software for over 2 years and when it works well, it is great. More often than we would like, we run into issues with credentials, permissions, error messages, etc. that don't have a clear solution. Navigating through the software as an admin on the account is not intuitive at all and requires ongoing communication with the product developers.

Pros

The software provides a solution to stay in compliance with the DOT requirements for electronic logs, and manage the drivers and their workloads

Cons

There is a lot of backend work that remains a big question mark to the end user. Troubleshooting and navigating through frequent technical hurtles is basically out of the end user's hands. This wouldn't be an issue if support was consistent, prompt, and reliable but that hasn't been the case.

Damien from Mosquito Management LLC

Specialty:  Other

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Not worth entering into a contract with them

Take your money somewhere else, customer service is lacking, they are all over you at the time of sale, they ignore you trying to cancel and won't return calls.

Pros

It does gps tracking, it's more for tractor-trailer truck tracking and not a service fleet, they come out and install.

Cons

You don't have a contract with them, they create 36-month contracts for every device if you add a device its a new contract, not worth doing business with them. When we tried to reach out to cancel, we emailed, called and never got a response. We once called twice a day for 2 weeks, never got a call back from our rep, it was a joke in the office, horrible.

Willard from Legacy Trucking

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

June 2018

Worst customer service ever.

None

Pros

Nothing to like about it! It is total junk from the word go.
If and when it works it is great. Neverhappens
It doesn't work!!!!!!!!!!!

Cons

Out of 40 trucks 6 or 7 are down on a daily basis.
Sit on the phone with customer service for 1 to 2 hours daily and still doesn't work!

Ben from Pacific Auto Company

Specialty:  Other

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

June 2018

Teletrac (horrible)

Pros

There are no pros for Teletrac as it is very inconsistent and inaccurate. The company was stuck in a contract for a few years too.

Cons

Inaccurate and inconsistent. The GPS location that is showed of our drivers were never correct and had delays on the system all the time.

victor from Interstate Relocation

Specialty:  Trucking: Shipper (private fleet)

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

May 2018

Very disappointed of the team members

we have used the GPS system , but when it came time to cancel our service ... ohh god it took us 1 full month just to get a-hold of some one, we have called every single day all of their listed phone numbers , we have e-mailed them countless times , in the end we had to call our bank and put a stop on their automatic billing. Finally after 1 month and something , we have been contacted via e-mail by one of their representatives and they canceled our service providing us a reference cancellation number. after 5 mounts of not using them , guess what , their billing department sends us an open invoice - asking us what is going on and why we are not paying our bills . we were shocked , they are trying to get now money from us for not having in their data base that we have canceled. Immediate we have provided the accounting department of teletrac our "cancellation reference number" and a copy of the e-mail of their representative that have closed our account . She responded its not her problem and we need to speak with the guy that we canceled with. This is how they do business . Btw its 5/23/18 and it has been 2 days of us trying to speak with one of them and take care of that nonsense.

Pros

its cheap and the gps system work , other than that very disappointed no other pros for teletrac than those

Cons

you can not get a hold of no-one , when you call them , they dont answer , when you e-mail them they dont respond
very bad customer service

Scott from SRO Logistics LLC

Specialty:  Trucking: Owner-operator

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

May 2018

Don't walk, RUN from this company

Pros

There are no pros to this company. They will take your money and then push you to the side with the automated phone system

Cons

They only offer a 3 year contract. BEWARE, once you sign there is no getting out. Multiple issues almost every day. The clocks do not reset correctly, which means paper logs till they fix it. Going from sleeper to OFF DUTY starts your clock, so more time wasted. Slow to update, screens move slowly. Customer service takes what seems like forever. The recording says you are next in line and it takes 20-30 minutes on average to get to them. Then they just read from their playbook. In the past 2 weeks we have 4 open work orders, with warranties also. If your equipment cannot last 2 weeks, probably something wrong with it. If they tell you they are going to escalate your ticket to a higher level, don't expect a phone call anytime soon.

Kristen from Two Men and a Truck

Ease-of-use

Value for money

Customer support

Functionality

April 2018

Great way of tracking our employees when on the job!

Pros

It's easy to use and i love the minute by minute updates. There are many reports that you can run and saftey reports are easy to pull up.

Cons

The only thing that I don't love about Teletrac is that the HOS is a little complicated to learn and use.

Manny from Dl Communications

Ease-of-use

Value for money

Customer support

Functionality

March 2018

Great Vehicle Tracking Software

Great tracking software if you are in the need of tracking fleet vehicles. You can easily find the location of your vehicles and track their daily routes.

Pros

It's a great tracking software to monitor your fleet vehicles on the daily. Gives you real-time status updates turn by turn on vehicles that you monitor.

Cons

Satellite gets funky on bad weather. Trackers can be disabled easily by easily disabling antenna. Your upgrading tracking device can be costly after time. Geofencing still needs improvements.

Nadia from TMT

Specialty:  Moving service

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

January 2018

Worst Customer Service

Go with ANY other vendor. Teletrac is not worth the pain. Once you've signed that three-year contract, good luck getting a hold of someone to answer your questions!

Cons

We've lost GPS signal on several of our trucks. The app regularly has difficulty syncing to the trucks GPS. Customer service often doesn't answer or allow you to leave a voicemail. If you are lucky enough to get through, the Customer Service Rep is typically clueless, and unable to resolve your issue.

Nancy from Buffalo Mill Logistics

Ease-of-use

Value for money

Customer support

Functionality

January 2018

Excellent GPS tracking for our trucks

Pros

What I enjoy and like the most of all is I am able to pull up the location of our trucks and in just a few clicks see exactly where the truck is sitting. If its backed into a dock or in a parking lot, or at a truckstop. I don't have to call the driver every time to get a update that can also be done via text message right from the software.

Cons

The reports for diagnostics on the truck could be a little easier and user friendly to pull up reports.

William from Long Creek Logistics LLC

Ease-of-use

Value for money

Customer support

Functionality

January 2018

Great way to know what your trucks are doing

Pros

Since the ELD's are mandatory now, we started using Teletrac about 1 1/2 years ago, It has been easy to keep up with Diagnostics on our trucks. It lets you know exactly where the truck is and if it is moving,

Lizzette from JF's Construction

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2017

Money Saver!

Pros

I love this software because it's easy to use. It's basically dummy proof, plus if you do need help with anything there are videos to assist plus customer service to assist as well. It has helped our company save a lot of money with employees when it comes to work hours.

Richard from Action Transport

Specialty:  Trucking: Shipper (private fleet)

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2017

30 minutes on hold everyday with them not being able to fix the problem.

DO NOT USE!!

Pros

Tracking software work great when it is working. The sales man the locked us into the contract was very good at his job.

Cons

ELD logs drivers logs driver out for no reason. Red over speeding comes up on the Garmin even if the driver is not speeding. Drivers have take their eyes of the road to reset the navigation at every stop light and stop sign. I consider the devices unsafe for truck drivers. Trying to get a hold of someone in customer service is a joke you can wait on hold for up to 30 minutes at a time. Having a driver wait on hold is not an option. Truck drivers have enough to worry about when they on the road. They will lock you into a 3 year contract with a system that does not work correctly. I have had the ELDS in our truck for 3 months now and have to call Teletrac everyday. I would not recommend them ever.

Yehezkel from Delpro LLC

Specialty:  Delivery service

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2017

Stay Away!

Cons

Before signing in a contract, the company was very attentive and responsive. Upon signing, we had to wait for the equipment for 2 weeks. Out of the 13 units, 2 were wrong and I had to ship back.

It has been 6 weeks and countless phone calls and we are still waiting for those units. I am blind to the where about of my trucks. What if the ELD law was in effect? My trucks would have been down this whole time? What if your phone would brake and 6 weeks later your carrier wouldn't be able to provide you with a replacement?

THomas from Arrow Group

Specialty:  Trucking: Shipper (private fleet)

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2017

The overall experience to date has been mixed.

Pros

Ease of use and ability to track unit location. the ability to get real time data on the operation of the unit.

Cons

Were not set up in the beginning with the correct access to fully use the Telatrac system. This hampered the ability to use all the reports and monitoring that that we had available.

Nancy from Long Creek Logistics LLC

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

July 2017

Excellent Way to View and track trucks

Pros

This had been a wonderful experience using this software. I find myself getting caught up on looking at all the features. It really makes me want to look and see where my trucks are and what they are doing. You can zoom in and get a Ariel view and even see what parking spot the truck in is at a truck stop.

Cons

Took just a little bit to get use to all the features that you can keep up with the trucks. There is a lot of stuff that the software will do you just have to use it to get use to it.

Derrick from Pride Plumbing, Inc.

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

July 2017

Great product that does the job

Ablilty to track my vehicles without an issue

Pros

I can track every aspect of my vehicles. I know when each vehicle is started, turned off, Idling for too long, and if they are speeding.

Cons

The online software is outdated. It needs to use Microsoft silverlight which you can only use on certain web browsers.

Nick from AIS

Ease-of-use

Value for money

Customer support

Functionality

June 2017

This system has potential, but the learning curve can be too much for folks who aren't tech-savvy

Pros

The customer service. Teletrac employs good salespeople and they have taken care of us and ensured that the software and product meet our needs.

Cons

Learning curve that comes with the stigma of being "tracked". People are defensive and do not take to the software.

Paul from Avis

Ease-of-use

Value for money

Customer support

Functionality

June 2017

Good ergonomic software, Customer support is satisfaying and so is the overall quality

Pros

It is rather easy to use. Tracking and Monitoring functions give valuable insights which help me to adjust my fleet

Cons

It takes time to understand how the software works and coordination is hard sometimes for novice users

William from Long Creek Logistics LLC

Ease-of-use

Value for money

Customer support

Functionality

April 2017

Very good software

Very easy to keep track of trucks, and log book Problems. I Know exactly where my trucks are in real time. Takes a little getting use to all the things you can do, but after you get the hang of it- Very easy


Displaying 1 - 20 of 27 reviews