Teletrac software


Teletrac Navman's DIRECTOR is a cloud-based fleet management tool designed to help businesses combine data and safety analytics, location tracking, driver-dispatcher communication and compliance within one system. The program is accessible on connected mobile devices and is used by both small companies and national corporations.

Key features offered within the DIRECTOR program, including two-way messaging that provide communication and routing; a control panel that is customizable by users so they can manage how they interact with their fleets; DOT-compliant electronic driver logs, eliminating the need for paperwork; safety analytics that track driver behavior with metrics and dashboards; and vehicle diagnostics, which help drivers fix issues before they become major problems.

Industries served by Teletrac Navman includes trucking, construction, service and government. Customers can reach out to their support team via phone and email.

Supported Operating System(s):
Mac OS , Web browser (OS agnostic) , Windows 8

25 Reviews of Teletrac

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  • Willard from Legacy Trucking

    Number of employees: 51-200 employees

    June 2018

    Worst customer service ever.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    None

    Pros

    Nothing to like about it! It is total junk from the word go.
    If and when it works it is great. Neverhappens
    It doesn't work!!!!!!!!!!!

    Cons

    Out of 40 trucks 6 or 7 are down on a daily basis.
    Sit on the phone with customer service for 1 to 2 hours daily and still doesn't work!

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Ben from Pacific Auto Company

    Specialty: Other

    Number of employees: 51-200 employees

    June 2018

    Teletrac (horrible)

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    There are no pros for Teletrac as it is very inconsistent and inaccurate. The company was stuck in a contract for a few years too.

    Cons

    Inaccurate and inconsistent. The GPS location that is showed of our drivers were never correct and had delays on the system all the time.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • victor from Interstate Relocation

    Specialty: Trucking: Shipper (private fleet)

    Number of employees: 11-50 employees

    May 2018

    Very disappointed of the team members

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    we have used the GPS system , but when it came time to cancel our service ... ohh god it took us 1 full month just to get a-hold of some one, we have called every single day all of their listed phone numbers , we have e-mailed them countless times , in the end we had to call our bank and put a stop on their automatic billing. Finally after 1 month and something , we have been contacted via e-mail by one of their representatives and they canceled our service providing us a reference cancellation number. after 5 mounts of not using them , guess what , their billing department sends us an open invoice - asking us what is going on and why we are not paying our bills . we were shocked , they are trying to get now money from us for not having in their data base that we have canceled. Immediate we have provided the accounting department of teletrac our "cancellation reference number" and a copy of the e-mail of their representative that have closed our account . She responded its not her problem and we need to speak with the guy that we canceled with. This is how they do business . Btw its 5/23/18 and it has been 2 days of us trying to speak with one of them and take care of that nonsense.

    Pros

    its cheap and the gps system work , other than that very disappointed no other pros for teletrac than those

    Cons

    you can not get a hold of no-one , when you call them , they dont answer , when you e-mail them they dont respond
    very bad customer service

    This review was submitted organically. No incentive was offered
    Review Source
  • Scott from SRO Logistics LLC

    Specialty: Trucking: Owner-operator

    Number of employees: 2-10 employees

    May 2018

    Don't walk, RUN from this company

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    There are no pros to this company. They will take your money and then push you to the side with the automated phone system

    Cons

    They only offer a 3 year contract. BEWARE, once you sign there is no getting out. Multiple issues almost every day. The clocks do not reset correctly, which means paper logs till they fix it. Going from sleeper to OFF DUTY starts your clock, so more time wasted. Slow to update, screens move slowly. Customer service takes what seems like forever. The recording says you are next in line and it takes 20-30 minutes on average to get to them. Then they just read from their playbook. In the past 2 weeks we have 4 open work orders, with warranties also. If your equipment cannot last 2 weeks, probably something wrong with it. If they tell you they are going to escalate your ticket to a higher level, don't expect a phone call anytime soon.

    This review was submitted organically. No incentive was offered
    Review Source
  • Kristen from Two Men and a Truck

    April 2018

    Great way of tracking our employees when on the job!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It's easy to use and i love the minute by minute updates. There are many reports that you can run and saftey reports are easy to pull up.

    Cons

    The only thing that I don't love about Teletrac is that the HOS is a little complicated to learn and use.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Manny from Dl Communications

    March 2018

    Great Vehicle Tracking Software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Great tracking software if you are in the need of tracking fleet vehicles. You can easily find the location of your vehicles and track their daily routes.

    Pros

    It's a great tracking software to monitor your fleet vehicles on the daily. Gives you real-time status updates turn by turn on vehicles that you monitor.

    Cons

    Satellite gets funky on bad weather. Trackers can be disabled easily by easily disabling antenna. Your upgrading tracking device can be costly after time. Geofencing still needs improvements.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Nadia from TMT

    Specialty: Moving service

    Number of employees: 11-50 employees

    January 2018

    Worst Customer Service

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Go with ANY other vendor. Teletrac is not worth the pain. Once you've signed that three-year contract, good luck getting a hold of someone to answer your questions!

    Cons

    We've lost GPS signal on several of our trucks. The app regularly has difficulty syncing to the trucks GPS. Customer service often doesn't answer or allow you to leave a voicemail. If you are lucky enough to get through, the Customer Service Rep is typically clueless, and unable to resolve your issue.

    This review was submitted organically. No incentive was offered
    Review Source
  • Nancy from Buffalo Mill Logistics

    January 2018

    Excellent GPS tracking for our trucks

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    What I enjoy and like the most of all is I am able to pull up the location of our trucks and in just a few clicks see exactly where the truck is sitting. If its backed into a dock or in a parking lot, or at a truckstop. I don't have to call the driver every time to get a update that can also be done via text message right from the software.

    Cons

    The reports for diagnostics on the truck could be a little easier and user friendly to pull up reports.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • William from Long Creek Logistics LLC

    January 2018

    Great way to know what your trucks are doing

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Since the ELD's are mandatory now, we started using Teletrac about 1 1/2 years ago, It has been easy to keep up with Diagnostics on our trucks. It lets you know exactly where the truck is and if it is moving,

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Lizzette from JF's Construction

    Number of employees: 11-50 employees

    November 2017

    Money Saver!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I love this software because it's easy to use. It's basically dummy proof, plus if you do need help with anything there are videos to assist plus customer service to assist as well. It has helped our company save a lot of money with employees when it comes to work hours.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Richard from Action Transport

    Specialty: Trucking: Shipper (private fleet)

    Number of employees: 11-50 employees

    November 2017

    30 minutes on hold everyday with them not being able to fix the problem.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    DO NOT USE!!

    Pros

    Tracking software work great when it is working. The sales man the locked us into the contract was very good at his job.

    Cons

    ELD logs drivers logs driver out for no reason. Red over speeding comes up on the Garmin even if the driver is not speeding. Drivers have take their eyes of the road to reset the navigation at every stop light and stop sign. I consider the devices unsafe for truck drivers. Trying to get a hold of someone in customer service is a joke you can wait on hold for up to 30 minutes at a time. Having a driver wait on hold is not an option. Truck drivers have enough to worry about when they on the road. They will lock you into a 3 year contract with a system that does not work correctly. I have had the ELDS in our truck for 3 months now and have to call Teletrac everyday. I would not recommend them ever.

    This review was submitted organically. No incentive was offered
    Review Source
  • Yehezkel from Delpro LLC

    Specialty: Delivery service

    Number of employees: 2-10 employees

    October 2017

    Stay Away!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Cons

    Before signing in a contract, the company was very attentive and responsive. Upon signing, we had to wait for the equipment for 2 weeks. Out of the 13 units, 2 were wrong and I had to ship back.

    It has been 6 weeks and countless phone calls and we are still waiting for those units. I am blind to the where about of my trucks. What if the ELD law was in effect? My trucks would have been down this whole time? What if your phone would brake and 6 weeks later your carrier wouldn't be able to provide you with a replacement?

    This review was submitted organically. No incentive was offered
    Review Source
  • THomas from Arrow Group

    Specialty: Trucking: Shipper (private fleet)

    Number of employees: 51-200 employees

    September 2017

    The overall experience to date has been mixed.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Ease of use and ability to track unit location. the ability to get real time data on the operation of the unit.

    Cons

    Were not set up in the beginning with the correct access to fully use the Telatrac system. This hampered the ability to use all the reports and monitoring that that we had available.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Nancy from Long Creek Logistics LLC

    Number of employees: 2-10 employees

    July 2017

    Excellent Way to View and track trucks

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    This had been a wonderful experience using this software. I find myself getting caught up on looking at all the features. It really makes me want to look and see where my trucks are and what they are doing. You can zoom in and get a Ariel view and even see what parking spot the truck in is at a truck stop.

    Cons

    Took just a little bit to get use to all the features that you can keep up with the trucks. There is a lot of stuff that the software will do you just have to use it to get use to it.

    Review Source: Capterra
  • Derrick from Pride Plumbing, Inc.

    Number of employees: 11-50 employees

    July 2017

    Great product that does the job

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Ablilty to track my vehicles without an issue

    Pros

    I can track every aspect of my vehicles. I know when each vehicle is started, turned off, Idling for too long, and if they are speeding.

    Cons

    The online software is outdated. It needs to use Microsoft silverlight which you can only use on certain web browsers.

    Review Source: Capterra
  • Nick from AIS

    June 2017

    This system has potential, but the learning curve can be too much for folks who aren't tech-savvy

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The customer service. Teletrac employs good salespeople and they have taken care of us and ensured that the software and product meet our needs.

    Cons

    Learning curve that comes with the stigma of being "tracked". People are defensive and do not take to the software.

    Review Source: Capterra
  • Paul from Avis

    June 2017

    Good ergonomic software, Customer support is satisfaying and so is the overall quality

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It is rather easy to use. Tracking and Monitoring functions give valuable insights which help me to adjust my fleet

    Cons

    It takes time to understand how the software works and coordination is hard sometimes for novice users

    Review Source: Capterra
  • William from Long Creek Logistics LLC

    April 2017

    Very good software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Very easy to keep track of trucks, and log book Problems. I Know exactly where my trucks are in real time. Takes a little getting use to all the things you can do, but after you get the hang of it- Very easy

    Review Source: Capterra
  • Scott from Dedicated Systems INC

    Number of employees: 51-200 employees

    April 2017

    Cheap & Easy to use - Lacks Major Functionality

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Teletrac is a great system on a low budget and you don't really care about its ability to interact with any other systems. If all you are looking for is the ability to track your truck and something for drivers to use for E-Logs, than this might be up your alley. However, if you are expecting any type of integration with mainstream products than this isn't what you need. This product has more cons than pros when it comes to the trucking industry. The tablets are easy to pull out of the truck, break, and lack OTA updating. Mapping is substandard and program functionality is sub par. We used this system for over a year and scrapped it after so many issues of compatibility and functionality.

    Pros

    Very Basic in what it can offer and do

    Cons

    Lacks major functionality and does not incorporate well to the major trucking industry standards and programs

    Review Source: Capterra
  • Tyler from Outback Landscape

    December 2016

    NavMan GPS

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We have used NavMan for several years now tracking our company vehicles and equipment. It has helped immensely in our ability to solve customer problems and labor hours worked.

    Pros

    Ease of use and information provided.

    Review Source: Capterra
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