About The Booking Tool

Booking Tool is a cloud-based fleet management software solution for your transportation and livery service.  The platform allows limousine and shuttle companies to streamline online quotes, booking, reservation management, dispatching, scheduling, invoicing, real-time GPS tracking, and more through an intuitive interface.  Payment processing is included through Authorize.net, Square, Braintree,...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

18 Reviews of The Booking Tool

Average User Ratings

Overall

4.78 / 5 stars

Ease-of-use

4.5

Value for money

5.0

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(14)

14

4 stars

(4)

4

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 18 results

November 2018

Amanda from Lafayette Limo, Inc.

Verified Reviewer

Company Size: 51-200 employees

Industry: Transportation/Trucking/Railroad

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

November 2018

Very Affordable and Secure!

The support staffhas both been great to work with and have started quickly on some of our update requests and quick to answer all our questions. The services are very inexpensive compared to other options.

Pros

Secure website, much cleaner than our previous site.

Cons

A few updates are needed for the shuttle portion to be more friendly which is what we mostly use.

Response from Booking Tool

Replied June 2019

Thanks you Amanda for the review! We're always adding new features to the system. Feel free to email us any suggestions that you may have.

February 2020

Patricia from Sun Valley Express

Company Size: 2-10 employees

Industry: Transportation/Trucking/Railroad

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2020

Using Booking Tool

Booking Tool has made it much easier for customers to make their reservation. It promptly lets me know they've booked, as well as sending customized confirmation and follow up to the customers.

Pros

Booking Tool is straight-forward and easy to learn. It does all the things I need for our airport to resort shuttle service. The customers can book directly online, or I can do it for them. Booking Tool all the records of past and future bookings.

Cons

I am not able to print out a dispatch exactly the way I want it, but that may just be me.

Reasons for Choosing The Booking Tool

Booking Tool fit my needs better than other software I looked into.

Response from Booking Tool

Replied March 2020

Thank you, Patricia, for the kind words! It's been a pleasure working with you over the past 2 years and looking forward to many years ahead!

November 2018

Steve from Protege Limousine LLC

Verified Reviewer

Company Size: 1 employee

Industry: Transportation/Trucking/Railroad

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

November 2018

Booking tool review

Very good

Pros

Easy to use, reliable and still affordable. When I have issues, they are immediately resolved.

Cons

When cloning, the invoice or receipt information gets garbled.

Response from Booking Tool

Replied June 2019

Thank you Steve for your review! We have also fixed the issue that you were facing when cloning reservations.

March 2020

Glenn from Williams Taxi and Shuttle

Company Size: 2-10 employees

Industry: Transportation/Trucking/Railroad

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2020

Nothing Less Than Perfect

The Booking Tool allows our customers to book with ease online without help. For our reservations team, it is just as easy to book over the phone for those with special booking needs. Changes in the control panel can be made fast and while on the phone with a customer. We are also able to make custom and location changes right away. You can even book a reservation for a customer while you have them on speakerphone on the go, this has been helpful more than once.

Pros

Several of our customers have commented on how easy it was to book with us. Testing other companies booking programs we have found that they are often difficult to figure out, the Booking Tool is user-friendly and because of this, our company receives far more online bookings than ever. Customer service is fast and friendly and in all the years of using the Booking Tool, I can count on one hand any issues we have had and they were corrected super fast.

Cons

Honestly, there are no Cons to this software. There is nothing I can think of that I do not like about this software, it works and makes our life so much easier.

Reasons for Choosing The Booking Tool

N/A

Response from Booking Tool

Replied March 2020

Thank you, Glenn, for the great review and your business for 5+ years. It is greatly appreciated!

March 2020

Joey from Joey D's shuttle service

Company Size: 2-10 employees

Industry: Events Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2020

User-friendly

I have had this booking tool for over 2 years has made my busy business absolutely easy for me to keep organized so happy with their service overall they are at 10 of helping and making it easy to get good reviews for my business Joey D's shuttle service

Pros

Information is all there Easy to use for customers Calendar has all the information of the customer flight info and times to pick up and take the airports and special events.

Cons

As far as cons I am having difficulty trying to find them I really like this booking tool do not have complaints that it's hard to use at all I get more compliments about the booking tool

Reasons for Choosing The Booking Tool

Very easy for customers to use very user-friendly and lots of information on the booking tool makes it easy for people to book Joey D's shuttle service

Response from Booking Tool

Replied March 2020

Thank you, Joey, for the kind words! It's been a pleasure working with you over the past 2 years and looking forward to many years ahead.