Booking Tool Limo/Shuttle

RATING:

4.8

(19)

About Booking Tool Limo/Shuttle

Booking Tool is a cloud-based fleet management software solution for your transportation and livery service. The platform allows limousine and shuttle companies to streamline online quotes, booking, reservation management, dispatching, scheduling, invoicing, real-time GPS tracking, and more through an intuitive interface. Payment processing is included through Authorize.net, Square, Braintree, Stripe, or PayPal. Give your customers the ability to book airport, hourly, point-to-point, or shuttle reservation through a computer, tablet, or a mobile app. Unlimited support is included in every package.

Booking Tool Limo/Shuttle Pricing

All Plans Include: Unlimited Users Unlimited Drivers Unlimited Support Unlimited Updates Airport Reservations Hourly Reservations Point-to-Point Reservations Shuttle Reservations PCI DSS Compliant Platform Online Payment Processing Reserve Limo from Anywhere Online Automated Pickup Reminders Automated Feedbacks Dispatch System Calendar Screen Reservation Management Customer Booking App GPS Driver Tracking Monitoring & Reporting Custom Branded Mobile App (+$49/mo)

Free trial: 

Available

Free version: 

Not Available

The Booking Tool control panel screenshot

Booking Tool Limo/Shuttle Reviews

Overall Rating

4.8

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

5

Value for money

5

Functionality

4.5

Most Helpful Reviews for Booking Tool Limo/Shuttle

1 - 5 of 19 Reviews

User Profile

Amanda

Verified reviewer

Transportation/Trucking/Railroad, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed November 2018

Very Affordable and Secure!

The support staffhas both been great to work with and have started quickly on some of our update requests and quick to answer all our questions. The services are very inexpensive compared to other options.

PROS

Secure website, much cleaner than our previous site.

CONS

A few updates are needed for the shuttle portion to be more friendly which is what we mostly use.

Vendor Response

Thanks you Amanda for the review! We're always adding new features to the system. Feel free to email us any suggestions that you may have.

Replied June 2019

Patricia

Transportation/Trucking/Railroad, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2020

Using Booking Tool

Booking Tool has made it much easier for customers to make their reservation. It promptly lets me know they've booked, as well as sending customized confirmation and follow up to the customers.

PROS

Booking Tool is straight-forward and easy to learn. It does all the things I need for our airport to resort shuttle service. The customers can book directly online, or I can do it for them. Booking Tool all the records of past and future bookings.

CONS

I am not able to print out a dispatch exactly the way I want it, but that may just be me.

Reason for choosing Booking Tool Limo/Shuttle

Booking Tool fit my needs better than other software I looked into.

Reasons for switching to Booking Tool Limo/Shuttle

the other software was very cumbersome.

Vendor Response

Thank you, Patricia, for the kind words! It's been a pleasure working with you over the past 2 years and looking forward to many years ahead!

Replied March 2020

Giovanni

Transportation/Trucking/Railroad, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed March 2020

Very good

Easy to use ... customer like it.

PROS

I like everything easy to use my customer said is easy to book ...

CONS

I like all the features ... easy access from any where.

Vendor Response

Thank you, Giovanni! You've been a loyal booking tool customer since 2014. Always great working with you.

Replied March 2020

Glenn

Transportation/Trucking/Railroad, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2020

Nothing Less Than Perfect

The Booking Tool allows our customers to book with ease online without help. For our reservations team, it is just as easy to book over the phone for those with special booking needs. Changes in the control panel can be made fast and while on the phone with a customer. We are also able to make custom and location changes right away. You can even book a reservation for a customer while you have them on speakerphone on the go, this has been helpful more than once.

PROS

Several of our customers have commented on how easy it was to book with us. Testing other companies booking programs we have found that they are often difficult to figure out, the Booking Tool is user-friendly and because of this, our company receives far more online bookings than ever. Customer service is fast and friendly and in all the years of using the Booking Tool, I can count on one hand any issues we have had and they were corrected super fast.

CONS

Honestly, there are no Cons to this software. There is nothing I can think of that I do not like about this software, it works and makes our life so much easier.

Reason for choosing Booking Tool Limo/Shuttle

N/A

Vendor Response

Thank you, Glenn, for the great review and your business for 5+ years. It is greatly appreciated!

Replied March 2020

Joey

Events Services, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2020

User-friendly

I have had this booking tool for over 2 years has made my busy business absolutely easy for me to keep organized so happy with their service overall they are at 10 of helping and making it easy to get good reviews for my business Joey D's shuttle service

PROS

Information is all there Easy to use for customers Calendar has all the information of the customer flight info and times to pick up and take the airports and special events.

CONS

As far as cons I am having difficulty trying to find them I really like this booking tool do not have complaints that it's hard to use at all I get more compliments about the booking tool

Reason for choosing Booking Tool Limo/Shuttle

Very easy for customers to use very user-friendly and lots of information on the booking tool makes it easy for people to book Joey D's shuttle service

Vendor Response

Thank you, Joey, for the kind words! It's been a pleasure working with you over the past 2 years and looking forward to many years ahead.

Replied March 2020