Great Experience

We previously stand well too much time on the telephone locating service Cruise and seeing how much time they have spent on site. It has also helped us to understand aggressive driving habits of certain drivers and solve those problems.

Pros

Easy to use features that are as Simple or as in depth as you wish them to be. We find the array of custom reports available to be an incredible time saving for our office staff and install crews alike.

Cons

I have no truely negative comments. The software seems to be regularly updated and improving with technological ability.

Customer Service Call Out

I have had fabulous customer service! Representatives are extremely helpful. When I call for a question, quite often reps will stop in to present 'hands on' tutorials. Cannot thank the team enough.

Pros

I like the ability to track several assets accessing a certain location. My customers will call to see when a certain product has been picked up, weeks after we have dropped it off, and I am able to easily landmark locations.
My customer is happy with the information, which makes my company look good. All thanks to Titan GPS.

Cons

I do not have any complaints with this product.

New GPS tracking training

Interesting new software to try, the landmark changes are great. I would like a written instruction manual sometime in the future if possible to make sure I use and have all the benifits of the units.

Pros

I like to to know where my are, I like bread crumbs and will likely use the landmarks system more

Cons

I don't use the system enough to remember how to use all the available apps

Very Useful GPS Tools

Overall, CTS is a very robust tool that our operations use for a variety of functions: operations, dispatch, IFTA reporting, HOS auditing, and sales across our Canadian and US operations. The team at CTS is very helpful and a pleasure to work with, and are quick to resolve customer service issues. Some report generation is sluggish due presumably to the sheer volume of data and the dashboard is often delayed when changes are made to assets/landmarks which requires a refresh to correct.

Pros

- GPS dashboard is user friendly overall
- customer service excellent
- good reports and alerts

Cons

- device installation can be cumbersome
- pelican GPS units and driver ID fobs require constant oversight

Quality Product!!!

Overall the program is exceptional and would highly recommend to everyone.

Pros

This software allows me to track my equipment with ease. User friendly even for a dummy like me.

Cons

The program updates often and sometimes glitches and I have to exit and restart.

Great support

The representative and team are very informative and knowledgeable with the system and eager to help out when needed!

Pros

ease of use so far.... Need to use it to its full potential for a better opinion on it, i'm sure it will do well for our company!

Cons

So far I have no concerns to list here.

Innovative and Easy.

Good quality work with fantastic customer support. Very easy to use.

Pros

Ease of use and availability on different platforms.

SMS Customer Service

CTS and their product Titan GPS have been an extremely amazing business partner and we are looking forward to our continued growth as a National Account. From the product to the interface and the customer service that we have been provided is second to none. With the ease of the product and the availability of training and benchmarking this tool has really improved not only our ROI but has also helped with visibility and looking forward to the next chapter.

Pros

Ease of use and the evolving reports and interface updates.

Cons

I don't have all my units with the hardware...yet

Very knowledgeable and learned new things.

Pros

Always happy with new features that help in day to day operations. Ease of use is always a good thing.

Cons

Some days slow at loading. Wish I had more icons to choose from in the vehicle list of assets would be nice.

Great system, if used effectively can definitely bring in a ROI

Return on investment. if used properly can easily pay itself off.

Pros

Value - eye opening the information the reporting shows. Idling report in July alone can give a return on this system not to mention the winter months. easy to find our employees and trace back their days. tons of great value and that is the tip of the iceberg.

Cons

ease of pulling some specific information but that may because i am still learning with this software so may not have the most efficient way to do so.

Very Helpful

Setting up the GPS units on our trucks have been very helpful in both keeping track of the trucks whereabouts and an instant update on when they will be arriving at a particular job. Also, being able to put various reports on how the truck is being driven. Customer service is fantastic, our rep is always checking in to make sure everything is set up/customized to our company's needs. Thank you!

Training with Customer support representative

Customer support representative was great, he was on time, very knowledgeable, friendly, easy to work with a great personality. I got from the session what I was looking for.

Pros

It is a great tool to use for tracking our company vehicles and maintaining our fleet.

Cons

Nothing on a professional basis.

Archived info

Needed access to archived information and Trevor Romijn was able to help me...........................................................................................................................................................

Pros

tracking assets

Cons

Cost

Reliability of tracking

by tracking vehicles it easier for me to divert vehicle to different area if needed. I save time nit running around to get mileages for reporting. Fuel savings will come into play as we can see how and why fuel wastage occurs, and move to correct the problem.

Pros

Having the instant ability to know where assets are and how they are performing . Tracking of maintenance reports has made it easy to know when service is due instantly.
Having the ability to know how each vehicle is driven. for liability control

Cons

Diagnostic trouble codes seem to be hit and miss. More accuracy of codes will help to prevent down time.

New to Titan

So far so good. I'm new to the program. The minute that rep found out that I was learning the system for the first time they set up a screen share conference to show me around the program and answer any questions that I might have. Offered support just a phone call away.

Pros

It was great to be shown what the software is capable of. What our company needs it for Titan Does very simply. Being shown what its capable of and showing us where we can push the envelope and improve our efficiency.

Cons

No cons just yet. Still very new to the program

a learning experience many features that were not known or being used

tracking of assets and safety of employees

Pros

easy to use. loads of information on how time is being utilized and how assets are being taken care of

Cons

nothing I believe the variety of reports and multiple ways of viewing assets during operation is well worth the time and effort

Learned some great tips on how to send reports specific to my needs

Pros

How easily I can group and organize the info I need and get weekly reports on specifics suited to my needs.

Cons

I'm still learning everything so not sure what I don't actually like yet. So I guess for now there's nothing.

Titan GPS and HOS Review

Helps bring many different jobs under one platform to help streamline operations and eliminates costs. Tracking, Log books, Safety of drivers and public with operations, creates ease of mind for dispatchers, gives customers real time data of operations.

Pros

Great customer service, very willing to assist with any issues and help with the transition process. Easy to use and efficient and very cost effective versus old systems. Very easy to replace units if necessary.

Cons

Mounting can be difficult due to small size but also is very nice to not have it taking up space.

Very knowledgeable staff that are willing to take the time to insure you understand how to use.

Pros

It's easy to use and navigate. The program information benefits both dispatch and safety team. It's easy for dispatch to see how long each of the driver's cycles are and how much time they have left.

Cons

Not allowing mechanic to sign off on repairs on the portal end instead of having to go on his phone application.

Training and software review

With the use of this tool we will make sure that the units are used according to our expectations, and also to prevent and alert us from any urgent matter.

Pros

The flexibility and ease of use of the software

Cons

Some of the parameters, such as Gas price, could be connected to some sort of live feed from a webpage