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Google Forms vs SurveyMonkey
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.7 / 5
4.6 / 5
Value for Money
4.8 / 5
4.4 / 5
Customer Support
4.4 / 5
4.3 / 5
Functionality
4.4 / 5
4.5 / 5
Last Review Written
March 20, 2025
March 19, 2025
Pros/Cons
Pros
- I love that it is free and is a great product to use. It is user friendly and is perfect for those who do not have corporate budgets such as non-profits.
- Excellent software to get the feedback and a super analytical software. Wow, we can analyze the responses in many ways.
- Google Forms is an awesome form builder that is super easy to use. The software allows me to ask customers/prospects questions in different ways whether it's open-response, ranking, or either-or.
Cons
- It has little bit authentication problem and no option to recover once the data is lost.
- There is a lack of customizations, and it can be difficult to determine how to make a form match a company's culture or outlook. There also can be struggles with exporting data once received.
- One of the limitations on Google Forms is the lack of templates. This means that your forms can border on the boring.
Pros
- Ease of use, clean and modern look, ability to integrate with other software. Price was better compared to what we were using before.
- Ease of use, it was an easy set up and login and the interface was easy to navigate but also had fun colors that caught the eye.
- The first beautiful thing I like is that their website and the mobile application are very responsive and have a great user interface that enables us to complete tasks in a short period of time.
Cons
- Suddenly, the $5/month option was nowhere to be found. Horrible way to rip people off just as they are frustrated enough to get their survey out.
- At times if your signal is weak your and your survey is interrupted i have lost infirmation and needed to start all over again.
- Inability to change your survey after it has been submitted can be frustrating for some users who made a mistake in their feedback.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
N/A
N/A
Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
FrontRunners
2024
FrontRunners
2024
Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
N/A
N/A
Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
