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Atera vs PDQ Deploy & Inventory

Atera vs PDQ Deploy & Inventory

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Overall Rating
4.6 (395)
4.8 (341)
Ease-of-Use
4.6 / 5
4.7 / 5
Value for Money
4.6 / 5
4.8 / 5
Customer Support
4.5 / 5
4.7 / 5
Functionality
4.3 / 5
4.7 / 5
Last Review Written
October 24, 2024
August 2, 2024
Pros/Cons
  • Pros

  • I have worked with more advanced products for years, but this just works. Support is great and the community is awesome.
  • It's a great product at a great price. I hope they keep improving and listen to the community that uses it.
  • They actually care about their customers and their success. The flat per technician pricing is fantastic.
  • Cons

  • The worst thing I would say is probably the file size limitation when moving files via Manage > File Transfer.
  • There is NO way to speak to someone, everything is bot type chat, long hold queues and email tickets. Avoid this, you get what you pay for.
  • The reporting is a bit weak. I'm used to being able to hook into the database and generate custom reports coming from Connectwise.
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  • Pros

  • The reliability and ease of use of PDQ is great. I also love the ability to customize and create packages.
  • I love the product, it's reliable, easy to use, robust features, and the support folks are great.
  • All patches, updates and upgrades are resolved very quickly and in addition your support is very fast and friendly. I am very happy that I chose PDQ.
  • Cons

  • Lack of remote client aside (Connect would resolve that) , lack of information for connection errors, and the basic reports with certain fields limiting other fields is quite annoying.
  • The error messages on the deploys are not so clear, it difficults the troubleshooting on the first time without some research.
  • Can be a little difficult to find the silent install switches for some of the software.
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Pricing Range
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Product Demo & Screenshots
Product Demo
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Advisor Recommendations & User Awards
FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2024

FrontRunners

2024

Advisor Recommendations

Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.

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Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos