We look forward to working with the Azure development team to offer enhancements to what is an excellent software tool.

I also like the customer service. They're very responsive, friendly, and eager to provide a quality product.

Great knowledgebase and easy to working on detailing.

We have very pleased with the software and support - at a great price as well.

High, low and normal isnt sufficient for my needs.

We were able to institute and bring the software up from ground zero to a useful internal application very quickly.

Not enough customizing possibilities for fields, form etc. Lack of report and dashboard editing.

Their product has constantly been on the improve and the team here are thoroughly enjoying the ease of using a powerful and simple ticket management tool.

It has been a great experience so far. The support team and overall functionality is amazing.

Ease of use and easy access we are a support company and this makes it very easy to support our clients.

Software is limited to basic service desk requirements. This is a streamlined product that does what it says on the tin.

It gives me an easy method to view all cases. It helps our consultants solve cases quicker and helps us learn to better support of porducts and clients.

The software was easy to set up and now we have a better record of tickets so that we can provide the best possible service to our clients.

I love the ease of use and customer support available.

We are solving our customer problems using azuredesk.co customer support software. My main problem was with my customer, it was impossible to keep track of their query, doubts & errors.

Ease of use and accessibility price point is good.

It is simple and easy to use. Layout of the screen  is nice and clean.

Functional Help Desk with JIRA integration at a great price point.

We had the option to organize and bring the product up from ground zero to a helpful inside application all around rapidly.

Communicate effectively with HelpSpace - very good helpdesk tool.

I struggle to use the search function to locate old tickets or previous communications that I've had with clients - which is something we have to do often.

Easy to use, many features and support that listens to customers. New features are released often, bugs are fixed quickly.

Helpdesk is the only tool out there (afaik) that combines that simplicity with a really great UI to give your team a really amazing UX.

Probably the best part is how all of this works together and embeds into my site. It's simple to customise and embed, and you can also customise it further using the JavaScript API.

No real negative aspects, but a few basic functions are still missing, which will be added according to support.

I love the product's simplicity and at the same time doing everything for us. They have a great team, they're really helpful and fast.

At the moment, I haven't found anything that I don't like.

M really happy with the design options that let you match your brand on your hosted help site. The doc editor is great and bug free as well.

As well as documentation, you get a customisable contact form/widget that doubles up as a pretty amazing ticketing system.

Customer support is great. Software is very simple to use, you can connect with emails in a minute.

At the time of writing it's a fairly new piece of software so it would be unfair to criticise a lack of advanced features.

The setup process was step by step, and it was very helpful to see what is wrong with email setup. The product itself is very easy to use, intuitive and has a very clean UX.

Helpspace is simple to use, does the job and has some fine features that absolutely add value (knowledge base works well). For the price you pay, you get a good amount of software.

And nowadays - especially in marketing - timing is key. Furthermore they offer such a great set of 3 amazing tools: Documentation, Help Center, Blog.

The product is beautiful. There is a combination here, it has the functionality you need.

Another advantage we have found in investing in and switching to HelpSpace is that their team has big plans for this platform, and they are rapidly developing & adding new features.

The product has a decent polished UI that's easy for non-technical support agents to use. Given the price it's tremendous value.

I highly recommend it if you are looking for a simple ticket system. It has really helped me organize my agency's support system much better.

It is really easy to set up and navigate. It has a very user friendly user interface and so far I've found zero bugs.

It's been a pleasure to see a young company consistently get things right and become a leading provider. We bet on the right solution and it's working for us.

They have an amazing support and development team so I'm sure they will amaze us in every single way in the future.

A good start, beautiful UI/UX, easy to navigate front and back end and a easy to reach and responsive support team, if you are looking for this you can't go wrong with Helpspace.

I am very satisfied and can recommend the tool to everyone.

Design is a big part of my business model and HelpSpace Client side interface is beautiful to look at and easy to navigate which fits perfectly to my brand.

CONCLUSION: Helpspace might lack some features in this earlier stage but the features they offer are far beyond most competition. Especially for  the price!).

I'm really happy with the design options that let you match your brand on your hosted help site. The doc editor is great and bug free as well.

Personally, it is the only functionality that is missing. I also think that the reports could be a little more complete.

It's simple, inexpesnive & API integrations are rather easy.

US Dollar

AzureDesk is a cloud-based help desk and ticketing management solution for businesses of all sizes. Primary features include ticket management, email-to-ticket conversion, a customer-support center, team collaboration, knowledge base management and reporting.


AzureDesk helps users manage customer service operations such as ticket assignment, private notes and inline image addition to tickets. Other features include data reporting, customer self-service and email integrations.


The ticket management module tags tickets according to their importance and automatically assigns them to agents. The reporting module lets users run reports for a specified time frame and displays them in a dashboard. AzureDesk offers integration with Slack, Olark, ChargeDesk, JIRA, Asana, Chalio, smooch.io and Freshbooks.


Monthly and annual subscription pricing is available. Support is offered via phone, email and through online help pages. Pricing is per user per month.



LongDescription

Support Ticket Management

Surveys & Feedback

Document Storage

IT Asset Management

Change Management

Customer Database

Automated Routing

Call Center Management

Email Templates

Self Service Portal

Help Desk Management

Performance Metrics

Multi-Channel Communication

Queue Management

Client Portal

Social Media Integration

Workflow Management

Email Management

Ticket Management

Knowledge Base Management

Network Monitoring

Real-Time Chat

Service Level Agreement (SLA) Management

Chat/Messaging

Interaction Tracking

Alerts/Escalation

Customizable Branding

Chatbot

Reporting/Analytics

Feedback Management

Appointment Management

Incident Management

Third-Party Integrations

Live Chat

Virtual Assistant

Web browser (OS agnostic)

AzureDesk offer a limited feature "Free Plan" and a "Plus Plan" which costs from $5/agent per month and includes all the available features

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

AzureDesk

In Person

Live Online

Webinars

Documentation

Videos

HelpSpace, a German startup founded in 2020, offers helpdesk support for small to medium-sized businesses. Its goal is to provide an aesthetically pleasing and user-friendly platform that is easy to use and efficient.

Features of HelpSpace include:

TICKETS: customer inquiries that are efficiently and traceably processed by the team, either by writing responses using templates or assigning them directly to team members.

TASKS: internal task management, allowing multiple tasks to be created and assigned to different team members in response to customer inquiries, to ensure parallel processing and rapid response times. Tasks can also be displayed in kanban boards and marked with custom statuses.

DOCS: an integrated knowledge database, which can be shared within the team or with customers, to find solutions in ticket processing or publish information for 24x7 customer access.

WIDGET: a tool to display your knowledge database directly on your website and app, as well as allowing customers to contact you directly from here.

INTEGRATION: various options to integrate HelpSpace into your application landscape, using our API, webhooks or Zapier, to speed up and simplify your processes.

Improve your customer support with HelpSpace. Nothing is more important than satisfied customers.



AzureDesk vs HelpSpace

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