Ease of use; competent project managers and support team.

Sicuramente ha come punto di forza l'interfaccia e la personalizzazione, anche lato End User è molto intuitivo.

Nothing in particular or it is too early to find defects.

There is no native App of Deepser, but it is web-responsive.

Deepser and Device 42 a complete solution for ticketing and asset management.

All'inizio risulta un po' macchinoso, occorre quindi farci la mano e impararlo.

I contributed to the choice of Deepser that best met my client's needs. Moreover, it is integrated with the American Device 42 software that is more focused on Data Centers.

Perfect tool to keep track of maintenance work.

US Dollar

Deepser is an ITSM software that allows businesses to manage all services in a single platform and organize support requests, improving customer satisfaction and optimizing the use of company resources. Deepser is modular and scalable: Service Desk, Flow, CMDB, ITAM, CRM, Service Catalog and more. Service Levels, escalation rules, multiple calendars, multi-tenant are just some of the features offered and available in all licensing options. 

It is an essential resource to manage requests addressed to the various offices, keep an inventory of all company resources, manage contracts and relationships with clients and suppliers. Deepser allows rapid implementation and various integrations, thanks to the API. It is convenient and deployed on the cloud and on-premise.  Deeper supports not only IT departments but also serves HR, Sales, Facility and Logistics ones. Thanks to the nature of the platform, it can be used by all industries. 

LongDescription

File Management

Commenting/Notes

Support Ticket Management

Cataloging/Categorization

Safety Incident Management

User Management

Barcode/Ticket Scanning

Request Assignment

Self-Learning

Email Alerts

Customizable Reports

Document Storage

Access Controls/Permissions

Activity Tracking

IT Asset Management

Real Time Monitoring

Workflow Configuration

Contract/License Management

License Management

Active Directory Integration

SSL Security

Change Management

Single Sign On

Project Management

Approval Process Control

Procurement Management

Knowledge Management

Categorization/Grouping

Customer Database

Scheduled/Automated Reports

Calendar Management

Customizable Fields

Collaboration Tools

Automated Routing

Content Library

Full Text Search

Call Center Management

Scheduling

Data Import/Export

Problem Management

Event Logs

Email Templates

Self Service Portal

Remote Monitoring & Management

Contact Management

Help Desk Management

Content Management

Configurable Workflow

Server Monitoring

Mobile Access

Dashboard Creation

Inventory Tracking

CMDB

Device Auto Discovery

Compliance Management

Real Time Data

Service Catalog

Issue Management

Maintenance Management

Text Editing

Multi-Channel Communication

Configuration Management

Support Ticket Tracking

Role-Based Permissions

Client Portal

Real Time Notifications

Forms Management

Workflow Management

Real-time Updates

Email Management

Ticket Management

Asset Tracking

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Knowledge Base Management

Network Monitoring

Data Visualization

Reminders

Decision Support

Real-Time Chat

Service Level Agreement (SLA) Management

Chat/Messaging

Customizable Templates

Incident Reporting

Macros/Templated Responses

Interaction Tracking

Dashboard

Multi-Language

Patch Management

Audit Management

IT Incident Management

Alerts/Escalation

Real Time Reporting

Customizable Branding

IT Reporting

Asset Lifecycle Management

Compliance Tracking

Email/Help Desk

Knowledge Base

Phone Support

Chat

2-10

11-50

51-200

201-500

501-1000

1000+

Deepser

In Person

Live Online

Webinars

Documentation

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