Freshservice

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Ratings & Reviews

Overall Rating

4.53 / 5 (366)

4.61 / 5 (260)

Ease-of-Use

4.5 / 5

4.5 / 5

Value for Money

4.5 / 5

4.5 / 5

Customer Support

4.5 / 5

5.0 / 5

Functionality

4.5 / 5

4.5 / 5

Last Reviewed

January 22, 2020

February 21, 2020

Pros/Cons

  • Pros

  • It's powerful and easy to use It's fast and stable It works well with all major browsers It's updated frequently with new functionality The support is very responsive and effective

  • Simple interface that is clean and easy to navigate. Good pricing.

  • Cons

  • The project management part in Freshservice is okay for small companies, but lacks a few features you need when managing bigger projects.

  • Automation rule are restricted in what they can use (eg you can't use tags on any rules). Project management has clearly been dropped, which is disapointing.

  • Pros

  • I like the simplicity, the customer support, and the pricing. I also appreciate how files and folders can easily be uploaded instead of having to send a flash drive. The

  • Ease of use. This is a very user friendly product and has simplified document review.

  • Cons

  • The learning curve on preparing a production/download took some time, but their customer service is always right there to help.

  • Sometimes the product lags and you have to work slowly. This can hinder the review process in that it take extra time.

Product Demo & Pricing

Demo

Pricing Range

What does it cost?

Software pricing is complicated and highly customizable. Let us help you figure out which products are really in your budget.

Advisor Recommendations & User Awards

FrontRunners

N/A

N/A

Number of times our advisors have recommended this product

(in the last 30 days)

N/A

N/A

Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Screenshots