There are a ton of great features. I really like how I'm able to integrate directly into my website.

Whist the phone vibrates, without a sound some chats, are missed.

Never miss a live chat from a customer with its very reliable mobile app. Reliable customer tracking and live view is pretty amazing so we can help customers exactly when they need it.

Easy to setup, clean user interface, excellent customer support, help documents, and the automation flows helps my visitors to connect with me.

They have been adding features at a rapid pace over the past year. The new visual workflow tool is really impressive.

I like their super cool chat widget and user interface also their knowledgebase. Gist knowledgebase reduces customer ticket submission a lot.

The current product is super easy to use and integrate into the site. Live Chat is especially impressive as I can respond to clients easily from email, desktop, and mobile app and it syncs seamlessly.

Their live chat is top notch, but I've recently been using their Twitter chats integrations - which is quite good. Drip emails also looking good.

What I like most about Gist is the power it has yet the simplicity in it's implementation. I was able to get everything set up and to a basic launch within a few hours.

So far I'm very happy with Gist and their support team was outstanding.

Overall my experience of Gist is great. They have a quality product and whenever I need support their team is there to help me.

I do feel that th level of the translation to Swedish is a bit low. It could have been done in a more profesional way, some of the content is badly translated.

The one thing that we absolutely love is how stunning the live chat component looks on our website and how easy it was to install and set up.

I pasted some code on my site and now the conversation bubble is active. I really appreciate how I can customize which pages it appears on.

There is even an awesome live view that lets me spy on visitors to see how they're using the site. The tools are powerful, easy to use, and constantly getting improvements.

The trial/princing was a bit confusing and we had to redo the internal process due to that.

That is saving us money and time. More importantly, we can support our clients and potential clients 24 hours a day and seven days a week and we can serve them with very targeted messaging and help.

Gist has a lot of great features and a fantastic UX for both site visitors and support agents. The onboarding was very intuitive, also thanks to their detailed documentation.

Great UI and professional chatbot / LiveChat solution on the front and back end. I love the unified inbox feature too.

I love the clean look and the wide variety of options. It is very good that you have all communication with your users in one place.

The chat interface is clear, simple and great looking for the end user and makes chat management really straightforward for the organisation.

I like all the options to set up the system the way you work best and get information fast on the reports page.

Even some of the Gist communication emails land in spam. Founder's attitude on going back on his words underhandedly.

They brought in some email engineers and moved over to a new backend service. It was annoying but we held out with them.

It is helping us a lot with our customer support. Turning our visitors into leads is simply awesome.

A fantastic team, committed to the product - already great and getting better every day.

The limited features, functionality and the overall feel of the product.

An all in one marketing software that is far better than the competition and at half the price. It does all sorts of marketing automation.

Email count time timers, API integration, and did I mention the excellent form builder. The price is very reasonable for all the love, care and attention to development the Gist team put in.

After I had this experience with the emails I told them to delete my billing information as I didn't want to be charged another $200 in December when the addons I purchased were due to renew.

Overall it is a good product. Better than most of the products available, considering the cost and other factors.

Easy to use, easy to implement and gives our customers easy access to us.

The extent of its integration with WooCommerce. Can't send proper cart abandonment emails because so far it can't generate an abandoned cart link.

The overall experience has been great so far and the Gist's customer support has been helpful and friendly every time we needed their assistance.

It's got an impressive UI and onboarding is pretty easy. Their price points are appealing and worth trying out if you are evaluating for your team.

I love the ease of use, the great customer service, and the features I like and use more than what other live chat systems offer.

I love that Tidio chat was very easy to set up and navigate. It is not overwhelming and confusing like other live chat software.

I was impressed by how easy it was to set up our multilanguage home page chatbot.

I like how their free plan allows you to get a nice chat widget on your website and it's reliable, robust, and the app is cool.

Very good price compare with other company in this industry.

The Tidio operators/reps are also really supportive, friendly and helpful.

Every option is very useful and very user friendly.

The Very Awesome design of the chat. Designs of the dashboard.

Easy to use, thanks to a great UI. Easy to integrate with messenger and Hubspot.

Tidio is a fantastic service that delivers better than expected. I can't imagine using any other software for our web chat.

We care so much about the chat widget design and our customer have the best experience when talking to us using Tidio.

Customization was established, friendly user interface and customer support was great.

I used Tidio for a time and after that, I discovered its problem. Then I quit and unsubscribed.

Good, useful and easy to use, will recommend to my friend.

Easy to integrate with my visitors, tracking their activities, retarget visitors and buyers. The support is incredible and very helpful.

Still what we liked the best about Tidio is their customer support. Always there to help, always nice and informative.

It makes having a live chat fun. And the best thing ist also has a mobile app to chat like you would with a friend with the visitors of your website.

It has a solid ios app and the user interface on the web app is great. Customers really like the ability to chat directly with a live person.

Ease of setup and ease of use is what attracted me the most.

Some of the videos are a bit confusing, for me at least.

So far, really good experience - contacted customer support and they were friendly and helpful.

Instead, Tidio sends it from their email which is tall and has random characters. Which may make customers feel that that's a spam.

I like the chatbots that can help to gather information from the visitor too and that make it feel like a human is responding to initial inquires. OVerall a nice chat app.

US Dollar

Gist is a cloud-based help desk platform that helps small to large enterprises manage customer queries and streamline communication with leads. It enables users to embed chat widgets into business websites and customize greeting messages. 


Gist allows marketing teams to highlight specific messages from customer interactions and categorize them using separate tags. Users can send internal notes to team members and request feedback on client inquiries, improving collaboration across organizational departments. Additionally, it offers mobile applications for Android and iOS devices, which lets users respond to customer queries and change the status of chats to open, snoozed or closed.


Gist facilitates integration with various third-party applications such as Zapier, WooCommerce, Stripe, Google Calendar and more. The solution is available for free and on monthly subscriptions. Support is extended via documentation, email and other online measures.



LongDescription

Workflow Configuration

Automated Routing

Multi-Channel Communication

Social Media Integration

Email Management

Ticket Management

Knowledge Base Management

Real-Time Chat

Macros/Templated Responses

Interaction Tracking

Alerts/Escalation

Customizable Branding

Reporting/Analytics

Full Text Search

Web browser (OS agnostic)

Pricing for the Support package is $9/mo per user. Our Growth suite is $24

24/7 (Live Rep)

Self-Employed

2-10

11-50

Gist

Live Online

Webinars

Documentation

Tidio Chat is a cloud-based live chat platform suitable for integration into any company’s website. It includes a customizable interface that lets companies make the live chat interface match the look and feel of existing online assets. Additionally, it includes support for over 140 languages.


Tidio Chat is mobile compatible, which ensures that customers on mobile devices are able to engage with the chatbox on small screens. If no agents or employees are available, users can leave "offline messages." Additionally, using a Google Chrome plugin, Tidio Chat lets companies receive immediate notifications of any pending offline messages.


Tidio Chat is a cloud-based platform that supports integration with leading business applications such as, eCommerce, Email Marketing and CRM software. It is available in two license tiers, Basic and Pro, both available on a monthly subscription basis.



Customer Surveys

Lead Capture

Automated Responses

Code-free Development

Transfers/Routing

Sentiment Analysis

For Sales/Marketing

Customer Database

Query Suggestions

Offline Form

Natural Language Processing

Customer Support

Process/Workflow Automation

Customer Experience Management

Help Desk Management

Proactive Chat

Complaint Monitoring

Contextual Guidance

Real-Time Notifications

AI/Machine Learning

Workflow Management

Event Triggered Actions

File Sharing

Alerts/Notifications

Website Visitor Tracking

Geotargeting

Chat/Messaging

Real-time Consumer-facing Chat

Chatbot

Widgets

Lead Qualification

Feedback Management

Auto-Responders

Tagging

Third-Party Integrations

Canned Responses

Live Chat

Virtual Assistant

Transcripts/Chat History

Language Detection

Multi-Language

Augmented Analytics

Multi-Channel Management

One-to-One Messaging

Survey/Poll Management

Routing

Real-time Conversations

Support Ticket Management

Activity Dashboard

Self Service Portal

Real-Time Analytics

Multi-Channel Data Collection

Customer Communication

Customer Complaint Tracking

Performance Metrics

Surveys & Feedback

Personalization

Document Storage

Access Controls/Permissions

Activity Tracking

Customizable Fields

Data Import/Export

Email Templates

Mobile Access

Video Support

Customizable Forms

Customer History

Real-Time Monitoring

Contact Management

Search/Filter

Application Management

SSL Security

Configurable Workflow

Real Time Data

Role-Based Permissions

Website Integration

Reporting & Statistics

Customizable Templates

Engagement Tracking

Intent Recognition

Chat Transcript

Monitoring

Pre-Configured Bot

Windows 7

Windows Vista

Windows XP

Mac OS

Linux

HP-UX

Solaris

Unix

IBM OS/400

Windows 2000

Windows 8

7-days trial to test features from our free and paid plan. After the trial ends, free features are available forever.

Forever-free plan. 3 chat operators included.

Unique AI-supported chatbot conversations with 100 unique visitors/mo, visitors list monitoring, free desktop & mobile apps, integrations with all leading websites and platforms, JS API Integrations (Shopify, WordPress, Wix, Messenger, Instagram and others).

Communicator plan. 1 chat operator included, from $15,83/mo.

All free features + monitoring what customers write before sending the message, visitor’s behavior monitoring, adding & removing account access to operators, visitor profile notes. Additional seats from $15,83/mo

Chatbots plan. 3 chat operators included, from $40,83/mo.

All free features + unlimited AI-supported chatbots, ready-to-use chatbot templates, drag-and-drop chatbot editor, Zapier integration

Gist vs Tidio

User Ratings & Reviews

Pricing

Product Demo & Screenshots

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