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Tidio Chat

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Ratings & Reviews

Overall Rating

4.78 / 5 (100)

4.68 / 5 (108)

Ease-of-Use

4.5 / 5

4.5 / 5

Value for Money

4.5 / 5

4.5 / 5

Customer Support

5.0 / 5

4.5 / 5

Functionality

4.5 / 5

4.5 / 5

Last Reviewed

February 14, 2020

February 11, 2020

Pros/Cons

  • Pros

  • Love the chat feature. Everything works well, notifications are reliable, works great!

  • I like this product. Very easy to install and configure. The team is also pleased with the interface and management. Cool new features: - Live View - Message Sneak Peak - AutoCapture

  • Cons

  • Most things are good... only thing is the branding on the scheduling widget i'm sure will be rectified soon

  • The only thing I still don't see, is the visual flow builder for the emails, but I heard they will implement it soon.

  • Pros

  • It was super easy to install and setup. The customization options are easy to work with. And it seems easy for the users to engage with us.

  • I love how easy it is to use. It's easy to use for both the customer and for the client on the website. Their app is fantastic for both android and IOS.

  • Cons

  • A little buggy at times and widget is slow to load on the web site. Customer service is on and off as they respond quickly but the agents are not all professional.

  • It is a basic tool for chat management. However, I think it lacks few other functions like taking survey after the chat is over.

Product Demo & Pricing

Demo

Pricing Range

What does it cost?

Software pricing is complicated and highly customizable. Let us help you figure out which products are really in your budget.

Advisor Recommendations & User Awards

FrontRunners

FrontRunners

2020

N/A

Number of times our advisors have recommended this product

(in the last 30 days)

N/A

N/A

Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Screenshots