Giva

LiveAgent

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Ratings & Reviews

Overall Rating

4.88 / 5 (17)

4.68 / 5 (866)

Ease-of-Use

5.0 / 5

4.5 / 5

Value for Money

4.5 / 5

4.5 / 5

Customer Support

5.0 / 5

4.5 / 5

Functionality

4.0 / 5

4.5 / 5

Last Reviewed

March 12, 2020

April 3, 2020

Pros/Cons

  • Pros

  • It is simple! You log in and boom you are up and running. GIVA is direct and succinct. That's all for now...

  • It is Mobile friendly. Works on iPhone and android. It is Web based. I can login anywhere from my browser and process the ticket. Easy to use and fast.

  • Cons

  • It does all we need it to do right now and we can grow into it as well.

  • Some in my company would like built in workflow options, however Giva does not offer that at this time.

  • Pros

  • I love the functionality of this. It made my job as a chat customer service agent so much easier!

  • Excellent customer service (using their own chatbot of course) and many options to change colors and easy enough to use for noob like me.

  • Cons

  • We had some trouble with the branding on the widget, but achieved to replace it and customized it to match our design.

  • I found the software is a bit dated, and required some round-about measures to do what I want, however it's very stable, and fulfills my needs.

Product Demo & Pricing

Demo

Pricing Range

What does it cost?

Software pricing is complicated and highly customizable. Let us help you figure out which products are really in your budget.

Advisor Recommendations & User Awards

FrontRunners

N/A

FrontRunners

2020

Number of times our advisors have recommended this product

(in the last 30 days)

2 Recommendations

N/A

Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Screenshots